Because of a manufacturing issue the curtain rings I received were not the correct size. But that was not a problem for James who went above and beyond to find us the correct rings. He spent a weekend... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Item was not what I wanted, tried to email the sales team asking for a refund and was ignored me. Update: Comment below is apprwciated but is wrong, order was placed mid April and request... Se mer
Företaget har svarat
It was a nice surprise to come across a company that still displays a phone number on their website and actually answers the phone! I had a few queries so it was important that I could speak to someon... Se mer
I hadn’t bought anything from quality Poles before but I needn’t have worried, the service was exceptional. They kept me informed of progress. The curtain tie backs arrived on time and far outweighe... Se mer
Företagsinformation
- Fönsterbehandling
- också i
- Dekoration- och inredningsbutik
- Gardinaffär
- Gardintillverkare och -leverantör
- Persiennbutik
- Sänglinnesaffär
Skrivet av företaget
Quality Poles offers a wide range of high quality Metal and Wooden Curtain Poles, Bedding, Curtains, Venetian Blinds, Curtain Tracks, Roller Blinds, Pole Accessories and more. We specialise in home furnishing products from manufacturers such as Hallis Hudson, Jones Interiors, Catherine Lansfield, Integra, Swish, Speedy Products, Cameron Fuller, Universal and more. We also ship worldwide, so no matter where you are, you can order the same great products at Quality Poles."
Kontaktuppgifter
The Street 2, IP20 0DF, Alburgh, Storbritannien
- 01986 511078
- Sales@qualitypoles.com
- qualitypoles.com
4,7
Utmärkt
292 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Efficient delivery.
27 juni 2023
Fantastic quality cushions at a great…
Fantastic quality cushions at a great price. Excellent service
19 juni 2023
It came on time.
11 juni 2023
Wonderful customer service and upgraded…
Wonderful customer service and upgraded my order to ensure it was here for a deadline and responded to my emails promptly
5 juni 2023
Great service
30 maj 2023
Good choice of curtain tiebacks in lots…
Good choice of curtain tiebacks in lots of colours.
22 maj 2023
The quality of the curtain does not…
The quality of the curtain pole does not match the name of the company, the quality is very poor, not worth the price tag.
30 maj 2023
Svar från Quality Poles
Hi
Thank you for your review.
I apologise for the issues that you have experienced with the quality of the curtain pole set.
We have received no contact from yourself about any issues so far.
We can be contacted by telephone or email at any time to deal with any problems.
We do not manufacture the curtain poles as we are the retailer so we do not have any involvement with the quality of the manufacturing process.
The corded pole that you have ordered is the lowest priced corded pole available which does mean that the quality is going to be on the lower end of the scale, but it does offer a lot for the money as a ready made corded pole costs more to manufacture than a standard ready made pole set.
For a high quality corded pole, you will need to order a bespoke range which will allow you to choose high quality options, although the price will be quite a lot higher.
We replace any faulty or damaged items free of charge and no customer needs to be left with an item of unsatisfactory quality.
If you have any issues with the curtain pole, just let me know and i will be happy to help.
We can also communicate with the supplier if you have any specific technical issues so you won't have to keep any unsatisfactory items.
You can return any items to us for a refund by using the returns page on our website.
Thank you
Regards
Quality Poles
They were easy to communicate and very…
They were easy to communicate and very helpful. The delivery was prompt and the selection is lovely. I would recommend them to anyone.
18 maj 2023
Excellent service
Excellent service, very nice poles, despatched very quickly by overnight courier, I can highly recommend this company.
24 maj 2023
Very good value exactly the same colour…
Very good value exactly the same colour as the curtains
16 maj 2023
Very satisfied and very friendly on the…
Very satisfied and very friendly on the phone would recommend many thanks
23 maj 2023
Vendor will refund.
Item was not what I wanted, tried to email the sales team asking for a refund and was ignored me.
Update:
Comment below is apprwciated but is wrong, order was placed mid April and request for refund late April.
Never received an email on returns
Please resend.
Order nunber 5961/220423/70
2nd Update: it appears vendor will accept refund, appreciated.
25 april 2023
Svar från Quality Poles
Hi
We sent a reply to your email on 10 April, did you receive it?
You may need to check your Spam inbox to see if it went into there instead of your main inbox.
The item that you ordered (a roller blind kit) was correctly sent out and in our email we mentioned that you can return the order to us.
Thank you
Regards
Quality Poles
What a chat I had with Jamie!
What a chat I had with Jamie!! Great company to deal with, received plenty e-mails, tie-back decorative hooks only £1.99 and they are lovely, plus delivery very quick.
17 april 2023
Beautiful tassels
Beautiful tassels, perfect condition, quick delivery and great packaging.
19 april 2023
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