Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 wh... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The items for sale are not seconds yet the prices are amazing. I only discovered the Quality Brands outlet recently when I purchased a beautiful Seasalt River Cove dress at a fraction of the recommen... Se mer
Företaget har svarat
Accidentally washed my favourite M&S black & white cropped trousers in with a black washing and spoiled them through dye transfer. Was searching for a similar product and was so delighted to find the... Se mer
Excellent choice of clothes; actually too much as it takes ages to go through it all, but the filters help to narrow it all down. I ordered about 5 items, some of which I kept, some I had to send b... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Buy High Street and Designer clothing for a lot less than the original high street price. We're a little like TK Maxx, but we're a small family run business based in Surrey, UK. - A lot of our stock has it's original brand labels removed or disguised, but the quality is the same, you just pay less! Plus the labels aren't seen when you wear it, let's just say it's our little secret. - Same day dispatch (order up to 3pm). Free Standard UK Delivery (Over £35) using Royal Mail. Next-Day delivery and Special Delivery are available for you too. - You also have 30 days to make up your mind and decide if you want to keep or return an item.
Kontaktuppgifter
38A Holmethorpe Avenue, RH1 2NL, Redhill, Storbritannien
- 01737668374
- info@qbodirect.com
- qualitybrandsoutlet.com
4,7
Utmärkt
1 tn omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
M&S boat neck jumper
The jumper I bought was lovely quality and it arrived a couple of days after ordering. I've had a few things from them in the past and will continue to browse through the site to see what's available.
17 september 2024
Svar från Quality Brands Outlet
Dear Alison
We are pleased to find out you had a good experience shopping with us more than once.
Thank you for your loyalty and 5-star feedback. This really motivates us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Svar från Quality Brands Outlet
Dear Rodger
Many thanks for your feedback. It means a lot to us.
We are so pleased that you got what you needed, for a fraction of the price and with a quick delivery.
Enjoy your new garment.
We look forward to serving you again.
Warm wishes,
QBO Team
Ordered sea salt dress in regular…
Ordered sea salt dress in regular length, but received longer length option. Contacted customer service as I was not happy to pay for return postage for mistake that was not mine. I was asked to send photo of issue with dress. As the label was blacked out, I didn’t see how photo could show what length the dress was. Explained this in return email. Decided to return item at my own expense and never to order anything from this company again. Received email with link to print paid returns label, which is what should have happened when I first emailed. By this time I had lost will to live and had returned at my own expense. Dress also had unpleasant smell, but would have washed had it been correct size that I ordered.
21 september 2024
Omdöme utan inbjudan
Svar från Quality Brands Outlet
Dear Patricia,
we are sorry to read your review. We tried really hard to resolve the problem, asking for a photo at the beginning is standard practice and was not meant to cause offence however you took it badly and we were not able to turn this around as you had taken maor objection to being asked to send a photo.
We offered a postage paid collection and a replacement but nothing would now help change your mind about the situation. We always want to give excellent customer service which is why sometimes a photo can help us to resolve things quicker or smoother.
We're not sure about the item having a smell as we've not received it back yet, however, we've sold 100's of this style and not had this feedback before and have also checked the stock in our warehouse and it is all 100% perfect. We operate from a modern and heated warehouse facility so we are unsure of the validity of this comment. (until we receive the garment).
Finally, we do apologise again for any inconvenience.
best wishes
Customer Service
Quality Brands Outlet
Impressed 5star
16 september 2024
Svar från Quality Brands Outlet
Dear Customer,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
Svar från Quality Brands Outlet
Dear Martin
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Good quality Beefeater and easy payment…
Good quality Beefeater and easy payment via Apple Pay
12 september 2024
Svar från Quality Brands Outlet
Dear Hester
Thank you for your kind feedback. It means a lot to us to hear it.
We hope you enjoy your new Great British Bear.
We can't wait to serve you again.
Kind Regards,
QBO Team
Excellent
Took a chance on these M&S jeans, perfect fit, quickest delivery ever!! And most importantly will order again .
10 september 2024
Svar från Quality Brands Outlet
Dear Vivienne
We are pleased to find out you had a good experience shopping with us. Thank you for the trust and leap of faith in our company.
We are pleased to see we met your expectations.
We can't wait to serve you again.
Kind Regards,
QBO Team
Absolute poor
Absolute poor, ordered true religion joggers in a M got a L, the label looked liked it was stitched on and then written by pen the size M, while the L label was just under I, futher more the quality was so poor almost definitely fake, I would be careful before you buy becuase your return is charged to you. Not good at all. Stay away.
4 september 2024
Svar från Quality Brands Outlet
Dear Jason,
We're sorry to read your review and very concerned. We have looked at the garments you were supplied. The labelling had been hand written and this was because the original size label had been removed from the factory when sold. We sometimes do buy ends of lines from factories which is why we are able to sell garments at substantial discounts to the original high street price. Many customers weigh up the price versus the need to have an inside label and are more than happy to offset the price for this.
We have also checked the sizing against the size chart and our other stocks and it does appear to be correct.
Finally we 100% dispute any accusation of selling fake or counterfeit goods. It is illegal and we work hard to buy and sell only genuine goods, we are not prepared to risk having any counterfeit goods in our stocks to make a quick pound when our reputation has been hard earned over many years for supplying genuine quality branded products.
best wishes
Customer Service
Quality Brands Outlet
Svar från Quality Brands Outlet
Dear S
Many thanks for your feedback. It means a lot to us.
Enjoy your new garment.
Warm wishes,
QBO Team
Great price and service.
11 september 2024
Svar från Quality Brands Outlet
Dear Cris
Thank you so much for your lovely feedback.
We look forward to serving you again.
Best wishes
QBO Team
Very nice dress from Seasalt but had to…
Very nice dress from Seasalt but had to have the length altered as it seemed uneven at the sides and I am quite short. It also smelt funny so washed it and it is fine now.
30 augusti 2024
Svar från Quality Brands Outlet
Dear Maureen
We are pleased to find out you are happy and satisfied with your purchase, despite the small inconvinience you mentioned.
Enjoy your new garments.
We can't wait to serve you again.
Kind Regards,
QBO Team
Great
Ordering was so easy and stress free.prices were very competitive,delivery was very quick, quicker than quoted. Would definitely use again
6 september 2024
Svar från Quality Brands Outlet
Dear Rachel,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We are pleased to learn that you had a good experience shopping with us especially since we will beseeing you again here at QBO.
We look forward to serving you again.
Warm Wishes,
QBO Team
First time I used this store
First time I used this store. Found some great quality clothing at a very reasonable price. Arrived quickly. Thank you
6 september 2024
Svar från Quality Brands Outlet
Dear Barbara
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Not positive
The item arrived promptly but the size was incorrectly labelled and was several sizes too large.
27 augusti 2024
Svar från Quality Brands Outlet
Dear Ann
we're very sorry to read your review. We've double checked our emails / messages and don't appear to have been contacted by you about this problem. If an item is incorrectly labelled then we would welcome the opportunity to put things right by organising a return or exchange. Please do get in touch with us at info@qbodirect.com and we will do our best to sort this out. For information, you have 60 days to organise a return when you purchase from our website.
We hope to hear form you soon.
best wishes
Customer Service
Quality Brands Outlet
Svar från Quality Brands Outlet
Thank you for taking the time to leave a review. All feedback is welcome and we use this to share with the whole team about both good and bad experiences.
best wishes
Customer Service
Quality Brands Outlet
First time customer
Great first experience and wouldn't hesitate to order again. Very fast delivery.
2 september 2024
Svar från Quality Brands Outlet
Thank you so much for taking the time to leave a review. We're really happy that you were happy ☺️
Svar från Quality Brands Outlet
Thank you so much for taking the time to leave a review. We're really happy that you were happy ☺️
Quality brands outlet are excellent
Quality brands outlet were excellent. Their communication, dispatch times and packaging were all perfect. I had an issue with one of the items and they sent a replacement next day and were extremely apologetic.
12 augusti 2024
Svar från Quality Brands Outlet
Thank you for leaving such a lovely review. We do appreciate that things can go wrong at times and therefore will work very hard to put any problems right. Hope you shop with us again soon.
best wishes
Customer Service Team
Quality Brands Outlet
Svar från Quality Brands Outlet
Thank you for taking the time to leave a review. All feedback is welcome and we use this to share with the whole team about both good and bad experiences.
best wishes
Customer Service
Quality Brands Outlet
Svar från Quality Brands Outlet
Thank you so much for taking the time to leave a review. We're really happy that you were happy ☺️
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.