Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 wh... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The items for sale are not seconds yet the prices are amazing. I only discovered the Quality Brands outlet recently when I purchased a beautiful Seasalt River Cove dress at a fraction of the recommen... Se mer
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Accidentally washed my favourite M&S black & white cropped trousers in with a black washing and spoiled them through dye transfer. Was searching for a similar product and was so delighted to find the... Se mer
Excellent choice of clothes; actually too much as it takes ages to go through it all, but the filters help to narrow it all down. I ordered about 5 items, some of which I kept, some I had to send b... Se mer
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Företagsinformation
Skrivet av företaget
Buy High Street and Designer clothing for a lot less than the original high street price. We're a little like TK Maxx, but we're a small family run business based in Surrey, UK. - A lot of our stock has it's original brand labels removed or disguised, but the quality is the same, you just pay less! Plus the labels aren't seen when you wear it, let's just say it's our little secret. - Same day dispatch (order up to 3pm). Free Standard UK Delivery (Over £35) using Royal Mail. Next-Day delivery and Special Delivery are available for you too. - You also have 30 days to make up your mind and decide if you want to keep or return an item.
Kontaktuppgifter
38A Holmethorpe Avenue, RH1 2NL, Redhill, Storbritannien
- 01737668374
- info@qbodirect.com
- qualitybrandsoutlet.com
4,7
Utmärkt
1 tn omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
High Rise? Naaah!
Looking at the image of the trousers on the model on the website, it didn't look high rise, but I chose to make excuses for the company, convincing myself that it may have been the angle of the shot. I tried on the trousers and surprise surprise they are at best mid-rise or somewhere between low and mid! Also, it was jeans design + stitches but the fabric isn't denim.
Positives: 1. The product arrived on time. 2. The colour was true to description.
28 oktober 2024
Svar från Quality Brands Outlet
Dear Adora,
Thank you for taking the time to leave a review. It's hard to be specific on your reply without more details. A lot of the time, our information is taken from the original brands listings and therefore are guided by what they have written. This can occasionally be wrong (not on purpose).
We are very happy to accept returns and exchanges up to 30 days after you purchased therefore we hope you took advantage of this service.
Best wishes
QBO Team
Excellent service from Will in…
Excellent service from Will in customer service. I had a problem and he sorted it straightaway.
25 oktober 2024
the jumper was too big.
7 oktober 2024
Quality jacket, price and delivery!
Quality jacket, great price, super fast delivery. Would definitely recommend and buy from again. Cheers!
30 september 2024
Purchase of trousers review
Great product as described and good fit
Received very promptly with no hassle
3 oktober 2024
Great product delivered on time
1 oktober 2024
Svar från Quality Brands Outlet
Dear Stuart,
Thank you for your kind 5-star feedback. It means a lot to us to hear it.
We can't wait to serve you again.
Kind Regards,
QBO Team
Easy to order item
Easy to order. Item as described. Immediate response after enquiry.
Item in perfect condition!
1 oktober 2024
Svar från Quality Brands Outlet
Dear Tricia
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Item as described
Item as described - excellent service, great fitting garment and half the price
23 september 2024
Svar från Quality Brands Outlet
Dear Simon,
Many thanks for your feedback. It means a lot to us.
We are pleased to learn you are happy with your new garment.
Enjoy your new garment.
Warm wishes,
QBO Team
Excellent top branded items at a…
Excellent top branded items at a fraction of the stores own clearance price. Thank you.
27 september 2024
Svar från Quality Brands Outlet
Dear Mary,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
It is great to know that you found products that you liked for a good value.
We look forward to serving you again.
Warm Wishes,
QBO Team
Svar från Quality Brands Outlet
Dear Kath,
Many thanks for your 5-star feedback and kind words.
We are very pleased to hear that you had a good experience shopping with us and that the delivery of your parcel was prompt.
Enjoy your new garment.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.
Not sure about the Quality Control…
Not sure about the Quality Control here. I bought two shirts which were meant to be the same size. One fitted perfectly (which I kept) and the other was at least two sizes too big (which I had to return). As the fault was not mine, but theirs, I object to having to pay return postage for returning something that was so obviously wrong.
2 Oct 2024 - In response to Quality Brands answer .... Funnily enough the blue Size 14 shirt (MS0220_Mid Blue_14) which was labelled "oversized" fitted perfectly; the other size 14 shirt (MS0212_Orange_14) was not labelled "oversized" but in reality was more of a size 18/20. This is why I'm annoyed. I understand the word "oversized" but the yellow/orange shirt (MS0212_Orange_14) was not described as such and therefore it should have fitted me. There is something very amiss with either your sizing or your descriptions
23 september 2024
Svar från Quality Brands Outlet
Dear Linda, Thank you for your feedback.
We are very sorry to read your comments about your experience shopping with us. We always encourage our customers to contact us directly if they experience an issue with their order so that we can give it special attention. This information is provided on the back of the invoice received with the parcel.
This is the first time we have heard about your problem. Please let us explain.
The two items you purchased, are different styles, despite being both from the same make, they are oversized shirts and therefore the sizes are slightly different. It is not because of the quality control of the item, but because they are different styles.
On our website, there is our return policy (as well as on the back of the invoice received with the order)
https://qualitybrandsoutlet.com/pages/returns
We advise customers to contact us if there is a problem with the item. However, we did not receive any communication from you before this feedback.
We can confirm that we have received your return and it was processed on the same day of its arrival. The item is not found to be faulty.
If you need any further assistance, please do not hesitate to contact customer service support.
Kind Regards,
QBO Team
Svar från Quality Brands Outlet
Dear Linda
Many thanks for your feedback and kind words.
We are very happy to know that the delivery of your parcel was prompt.
We hope to serve you again soon.
Enjoy your new garment.
Have a lovely day,
Warm Wishes,
QBO Team.
Super fast service
19 september 2024
Svar från Quality Brands Outlet
Dear Peter,
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that de delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.
Great selection of sizes and choice
Great prices. Fast delivery. Usually great selection of sizes.
12 september 2024
Svar från Quality Brands Outlet
Dear Elisa,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We are very pleased that you could find what you needed.
We look forward to serving you again.
Warm Wishes,
QBO Team
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