When I received the flosser it was a lot better than the competitors. I had difficulty with pressing the on button. Sometimes I had to press it two times and then several times. I contacted Puursmile... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was so pleased with my inquiry about my PUUR water flosser with Marie and even the intake. It took a couple of back and forth and as I was ready to return the model for non-functioning internal ba... Se mer
Företaget har svarat
Don’t waste your money! First, the vessel isn’t large enough and doesn’t last long enough for a thorough cleaning. Second, although you did NOT sign up for auto-subscription, you will get charged anyw... Se mer
Företaget har svarat
The product is amazing. Anyone who brushes or even those who do regularly floss will see a shocking difference when using the Puursmile. It makes you feel clean and confident, too. Customer service... Se mer
Företaget har svarat
3,8
Bra
519 omdömen
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Service from Puursmile
When I received the flosser it was a lot better than the competitors. I had difficulty with pressing the on button. Sometimes I had to press it two times and then several times. I contacted Puursmile and received an immediate response from Marie. They are sending me a replacement. Very happy with the service I received.
9 juli 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Mary,
Thank you so much for taking the time to share your experience!
We're delighted to hear that you're enjoying your PuurSmile water flosser and found it to be an improvement over other products you've used. While we're sorry you experienced an issue with the power button, we're glad Marie was able to respond quickly and arrange a replacement for you.
We'll be sure to share your kind words with her—they'll mean a lot!
Thank you for your patience, your trust, and for choosing PuurSmile. We hope your replacement arrives soon and provides you with many more great experiences.
PuurSmile Support Team
Great customer service
Fast responses, they genuinely want to please the customer. I trust this company.
8 juli 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Mary,
Thank you so much for your wonderful review!
Your kind words truly mean a lot to our team. We're delighted to hear that you found our responses prompt and that you felt genuinely cared for throughout your experience.
Building trust with our customers is incredibly important to us, so hearing you say that you trust our company is one of the greatest compliments we could receive.
Thank you for choosing PuurSmile and for taking the time to share your experience. We sincerely appreciate your support!
PuurSmile Support Team
Look forward to talking with a customer…
Look forward to talking with a customer service representative soon. Your product sounds great on the infomercial. Thanks, Jordan
7 juli 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Jordan,
Thank you for your review and for your interest in PuurSmile!
We're looking forward to speaking with you and answering any questions you may have. Our team is always happy to help you find the information you need and make sure you have the best possible experience.
You can reach us at support@puursmile.com or by phone at +1 (786) 224-5801, Monday through Friday, from 9:00 AM to 5:00 PM EST.
We look forward to hearing from you soon!
PuurSmile Support Team
Excellent customer service and support
Excellent customer service and support
7 juli 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi,
Thank you so much for your kind review!
We're delighted to hear that you had an excellent experience with our customer service and support team. Providing friendly, responsive, and helpful assistance is something we truly strive for every day.
Thank you for taking the time to share your feedback and for choosing PuurSmile. We genuinely appreciate your support!
PuurSmile Support Team
What a scam operation
What a scam operation. I did not subscribe to their continued shipments at 79. A month. In process of cancelling this unwanted service.
Hopefully they will be diligent in solving this matter!!!!!!!
1 juni 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Carrie,
Thank you for bringing this to our attention.
We're truly sorry for the frustration this experience caused. This is not the level of service or customer experience we strive to provide.
After reviewing your account, we canceled your subscription and issued a full refund for your most recent subscription order. There is no need to return the items when they arrive—please keep them with our compliments as a small gesture of goodwill and our sincere apology for the inconvenience.
We appreciate you giving us the opportunity to address your concerns, and we're glad we were able to resolve this matter for you.
PuurSmile Support Team
Do not give your credit card number. They will continue charge you month after month.
I was not aware that I was on a reoccurring shipment program. I purchased this oral hygiene, pure smile product in November. The last shipment I received after that was in January 2026, which is when I contacted this company and told them to cancel my subscription. For four months, I received nothing, then in May out of the clear blue. I received another shipment. I contacted pure smile leaving a voicemail. They only have two employees. How could that get lost? I left my phone number. My E-mail Address the recording even says they will get back to you no one got back to me, but my message was very clear. Cancel my subscription. Lo and behold. . Cancel my subscription. Lo and behold I’ve received another order. And another charge to my credit card. This company seems to be hiding something because one address has them listed in Aventura, Florida. The other one has it listed in SW Miami, Florida with Another address listing them in Hollywood Florida. My suggestion is do not buy anything from this scamming company.
29 juni 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Michael,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience and the frustration this situation has caused. This is not the level of service or customer experience we strive to provide.
After reviewing your account, we have canceled your subscription and fully refunded the two unwanted subscription orders. There is no need to return the items you received—please keep them with our compliments as a gesture of goodwill and our sincere apology for the inconvenience.
We appreciate you bringing your concerns to our attention, as feedback like yours helps us continue improving both our communication and the experience we provide to our customers.
Thank you for giving us the opportunity to make this right.
PuurSmile Support Team
Marie with Puur
I was so pleased with my inquiry about my PUUR water flosser with Marie and even the intake. It took a couple of back and forth and as I was ready to return the model for non-functioning internal battery…”dontcha know” it started working again!! Woohoo!! My oral hygiene is important and I was lost without it having to resume my flossing regimen; ugh! If the issue arises again, Marie said just make contact. I must say, I’ve been dealing with another company since June 20, 2026 just to make a return and get the correct address. I believe some Ai functions are insufficiently programmed to handle unusual requests. I sent my first email on 6/29/26 and all was resolved by 7/1/2026.
I am very grateful. Thank You. Colleen Bradley
2 juli 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Colleen,
Thank you so much for taking the time to share your experience!
We're delighted to hear that Marie and our team were able to assist you throughout the process. Even though it turned out your water flosser started working again, we're glad we could be there to help and make sure you knew we'd be ready to assist if the issue returned.
We know how important it is to have products you rely on working properly, so it means a lot to hear that you felt supported every step of the way.
We'll be sure to pass your kind words along to Marie—she'll be thrilled to know she made such a positive impact.
Thank you again for your patience, your trust, and for choosing PuurSmile. We truly appreciate your support and look forward to being here whenever you need us.
PuurSmile Support Team
I use my device faithfully. Great customer service
I use my device faithfully and love it. However, 8 months later it malfunctioned. Customer service was quick to respond to my issues and they sent me a new device.
Thank you Puursmile, my mouth has never been cleaner.
1 juli 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Julie,
Thank you so much for your thoughtful review!
While we're sorry to hear that your device malfunctioned, we're delighted that our team was able to respond quickly and get a replacement on its way.
It means so much to hear that you've made PuurSmile part of your daily routine and that it has made such a difference for you. Comments like "my mouth has never been cleaner" truly make our day!
Thank you for your trust, your kind words, and for choosing PuurSmile. We truly appreciate your support.
PuurSmile Support Team
Puur Smile support is top class
Puur Smile support is top class. They gave many ideas to resolve the issue and given that it may not be possible to fix replacing flosser is great quality service.
2 juli 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi David,
Thank you so much for your kind review!
We're delighted to hear that you had such a positive experience with our support team. We always do our best to help troubleshoot an issue first, and when that isn't possible, we're happy to provide a solution that gets our customers back to enjoying their PuurSmile.
Your kind words about our customer service truly mean a lot to us. Thank you for taking the time to share your experience and for choosing PuurSmile.
PuurSmile Support Team
My Puursmile flosser had a crack on the…
My Puursmile flosser had a crack on the reservoir. I contacted customer support. Once I supplied all the needed information, they are sending me a new flosser. Great Customer servife
1 juni 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Patricia,
Thank you so much for taking the time to share your experience!
We're sorry to hear about the crack in your reservoir, but we're glad our customer support team was able to assist you and arrange a replacement as quickly as possible.
Providing helpful, responsive service is something we truly care about, so your kind words mean a great deal to our team.
Thank you for your patience, your support, and for choosing PuurSmile. We hope your replacement arrives soon!
PuurSmile Support Team
Was having some issues with my account…
Was having some issues with my account and feeling frustrated. After a few email exchanges with customer service, we have a solution. Grateful I reached out and that they were able to resolve everything.
1 juli 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Cassy,
Thank you so much for your kind review!
We're sorry to hear that you initially ran into some issues with your account, but we're so glad you reached out to us. It's wonderful to hear that, after working through it together, we were able to find a solution and resolve everything to your satisfaction.
Your feedback means a lot to our team. We're always here to help, and we're grateful you gave us the opportunity to make things right.
Thank you for choosing PuurSmile, and we truly appreciate your support!
PuurSmile Support Team
The product is excellent
The product is excellent, and the customer service was outstanding. I encountered an issue, but it was resolved quickly and thoroughly. Thank you again.
2 juli 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Gina,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying the product and that our customer service team was able to resolve your issue quickly and thoroughly.
While we're sorry you experienced a problem, we're grateful you gave us the opportunity to make it right. Your kind words truly mean a lot to our team.
Thank you for your trust, your support, and for choosing PuurSmile!
PuurSmile Support Team
Caused bleeding in back of throat
Caused bleeding in back of throat. Requested return and refund instructions.
17 juni 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Audrell,
We're very sorry to hear about your experience and sincerely apologize for the concern this has caused.
Your comfort and satisfaction are extremely important to us, and this is certainly not the experience we want for our customers.
We have reviewed your account and can confirm that your order has been fully refunded. There is no need to return the product.
Thank you for bringing this to our attention. We truly appreciate the opportunity to address your concerns, and we wish you all the best.
PuurSmile Support Team
Don’t waste your money!
Don’t waste your money! First, the vessel isn’t large enough and doesn’t last long enough for a thorough cleaning. Second, although you did NOT sign up for auto-subscription, you will get charged anyway. It will take FOUR WEEKS for a refund, plus constant hounding for them to actually cancel the subscription you didn’t sign up for in the first place!!! (Would add proof, but you can’t add images here.) Often times, technology is an improvement— this is not one of them.
27 juni 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Evee,
We're sorry to hear that your experience did not meet your expectations.
We understand your frustration, and this is not the level of service or customer experience we strive to provide.
After reviewing your account, we can confirm that your subscription has been cancelled and your refund has been processed. We appreciate you bringing your concerns to our attention, as feedback like yours helps us continue improving both our products and the overall customer experience.
Thank you for giving us the opportunity to address this matter, and we wish you all the best.
PuurSmile Support Team
Epic confidence and cleanliness
The product is amazing. Anyone who brushes or even those who do regularly floss will see a shocking difference when using the Puursmile. It makes you feel clean and confident, too. Customer service is spot on, too. I stretched out my attachments refills, and customer service took great care to facilitate what worked for me.
26 juni 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Lorraine,
Thank you so much for your wonderful review!
We're thrilled to hear how much you're enjoying your Puur Smile and that it's become such an important part of your daily routine. Hearing that it leaves you feeling clean and confident is exactly what we hope every customer experiences.
We're also delighted that our customer service team was able to help adjust your refill schedule to better fit your needs. We know everyone's routine is different, and we're always happy to find a solution that works best for each customer.
Thank you for your thoughtful feedback, your recommendation, and for being part of the PuurSmile family. It truly means the world to us!
PuurSmile Support Team
The company stood behind their product…
The company stood behind their product and sent me a replacement when the product stopped charging after about 7 months. I love this product and really missed it and am looking forward to getting my replacement. Customer service was excellent-friendly and kept in touch we sent emails and pictures back and forth.
1 juni 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Deb,
Thank you so much for your thoughtful review!
While we're sorry to hear that your water flosser stopped charging, we're so glad we had the opportunity to make things right. Knowing that you missed using it says so much about how much you enjoyed the product, and we're excited for you to receive your replacement.
Your kind words about our customer service team truly mean a lot. We believe that supporting our customers doesn't end after a purchase, so it's wonderful to hear that you felt cared for throughout the process.
Thank you for your patience, your trust, and for taking the time to share your experience. We hope your replacement arrives soon and that you're back to enjoying your PuurSmile in no time!
PuurSmile Support Team
Do not buy from this company
Do not buy from this company. They sentr intial product and now are sending follow up products I did not order but they are billing for. Sent 2 inquiries and they do not even bother to reply. They tout great customer service and to contact them if any issue but they have ignored us!!!
25 juni 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Joe,
Thank you for providing your contact information.
We have carefully reviewed the email address and phone number you shared, but unfortunately, we have been unable to locate an account or order associated with those details in our system. As a result, we're unable to investigate the concerns you've described.
If your order was placed with a different email address, phone number, or name, or through another purchasing method, please reach out to us at support@puursmile.com with any additional order details, such as your order number or the email used during checkout. You can also call us at +1 (786) 224-5801.
Our contact hours are Monday through Friday, from 9 AM to 5 PM EST. We would be happy to help you further.
We take customer concerns seriously and would welcome the opportunity to look into this for you.
PuurSmile Support Team
The BEST water pik I’ve ever used!
The BEST water pik I’ve ever used!! Love it & highly recommend it to anyone.
24 juni 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Kimberly,
Thank you so much for your wonderful review!
Hearing that this is the best water flosser you've ever used truly means the world to us. That's an incredible compliment, and we're so happy you're loving it.
Thank you as well for recommending PuurSmile to others. Your trust and support mean more to us than you know.
We hope you continue enjoying your PuurSmile for many years to come!
PuurSmile Support Team
The customer service is very polite and…
The customer service is very polite and helpful.
24 juni 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Bella,
Thank you so much for your kind review!
We're so happy to hear that you had a positive experience with our customer service team. Being polite, helpful, and making sure our customers feel supported is what we strive for every day.
Thank you for taking the time to share your feedback and for choosing PuurSmile. We truly appreciate your support!
PuurSmile Support Team
I purchased the water flosser- In 4 mos…
I purchased the water flosser- In 4 mos it became defective. The customer service was outstanding to work with. I wish all customer service was as good as they were to me. If I could give 10 stars on the customer service I would!
18 juni 2026
Omdöme utan inbjudan
Svar från Puursmile
Hi Christie,
Thank you so much for your wonderful review!
While we're sorry to hear that your water flosser became defective, we're so pleased that our customer service team was able to make the experience a positive one.
Your comment about giving our team "10 stars" truly made us smile. It means so much to know that our support made such a positive impression, and we'll be sure to share your kind words with the team.
Thank you for your trust, your support, and for taking the time to share your experience. We truly appreciate it!
PuurSmile Support Team
Detta är Trustpilot
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