Delivered quickly, looks just like our gorgeous boy. Will be the perfect present for our daughter to go with one previously purchased. I loved the first one I bought a few years ago but this one b... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First class! Super simple to upload your photos, pick your character and leave it to the experts at Purr &Mutt. I’m super happy with my 9 year old chocolate lab Cookies pet portrait. He’s immortalise... Se mer
We are quite disappointed with this picture. We purchased a pet portrait years ago that we were absolutely thrilled with. Before printing it, your company sent us a proof to review- it was excell... Se mer
Very happy with my experience with purr and mutt Had been gifted a portrait of my own dog a few years ago and loved it so decided to get one for my parents of their little prince Delivery got lost... Se mer
Företagsinformation
Skrivet av företaget
Choose your favourite design, upload a photo and our artists will turn your pet into a piece of art fit for any gallery.
Kontaktuppgifter
Wakefield, Storbritannien
- orders@purrandmutt.com
- purrandmutt.com
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
SAFELY RECEIVED IN NEW ZEALAND!…
Purr and Mutt did such a beautiful portrait of our two dogs as The Royal Couple for my husband’s birthday that I put in an order INSTANTLY for another portrait for my hard-to-buy for best friend’s two dogs in the same pose.
Purr and Mutt are friendly, helpful and easy to deal with.
I am in New Zealand and my portrait arrived beautifully bubble wrapped in a ‘fragile’ box completely undamaged!!! I would highly recommend Purr and Mutt to anyone who wants a perfect lasting portrait of their furry best friends! Cherry Daly in NZ
8 augusti 2025
Omdöme utan inbjudan
Colonel & The General Photo
Had a fab photo made of my friend’s 2 labradors for her 60th birthday. Process was very smooth and quick. Friend is absolutely blown away with the pic of her fur babies! Very good quality and can’t recommend highly enough ❤️
25 juli 2025
Omdöme utan inbjudan
The picture was exactly what I expected
The picture was exactly what I expected and arrived quickly. I'm very pleased
29 juli 2025
I am so happy with my Brummie Thug!
I am so happy with my Brummie Thug! The whole process was speedy, clear and easy with great communication. Highly recommended.
29 juli 2025
A forever piece
Your work is something we will keep forever! Love the care and attention to detail! This is the second painting we have ordered from you. I have also recommended it to my brother for his children.
28 juli 2025
Mixed experience
Mixed experience. The portrait is good but the frame (supposedly 'premium') looks cheap and tacky. I've been chasing up for how to access the digital copy I purchased for over a week with no response.
Most annoyingly, Purr and Mutt's prices are all over the place - when I placed my order it was £66.99 and when I went back to the same item less than a couple of weeks later, it was listed at less than half the price - not on sale, they said they were carrying out 'testing'. I felt a bit ripped off and after pushing back a couple of times, eventually managed to get £13 refunded but still feel I've massively overpaid.
The first draft was lazy with no attempt to blend the pet's head with the clothes. Second draft after giving feedback was good but would have been nice if they'd put the effort in without asking. Consistent with some other reviews I've read so maybe it depends which artist you get.
31 juli 2025
Omdöme utan inbjudan
Svar från Purr & Mutt
Hi Laura,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t fully meet expectations.
We were particularly disappointed to hear that the frame didn’t feel premium. All our frames are made from solid wood, not MDF, and we’ve spent a long time sourcing a supplier that delivers consistent quality. That said, we know tastes vary, and we appreciate the honest feedback.
We also completely understand the frustration around the delay with your digital copy. Our support team response times weren’t where they should have been during that period, and we’ve since made changes internally to make sure we can respond faster.
Regarding pricing, we understand how frustrating it can be to see a price drop shortly after placing an order. Your order was placed nearly 18 days before that particular test price went live, but even so, we were able to refund the difference as a gesture of goodwill. As a small business, we occasionally run pricing tests to help us find the right balance between offering good value and remaining sustainable long-term, but fairness is always a priority.
Every portrait is made by our team of artists, and while most first drafts are spot-on, we always welcome revision feedback, and offer unlimted changes until you are 100% happy. We’re glad the final version turned out well.
We really do value your order and your honesty. While this wasn’t the perfect experience, we hope we’ll have the chance to give you a five-star one in future.
Warm regards,
The Purr & Mutt Team
Excellent painting, good value too
Really easy to submit photos on the website, quick response, option to make corrections and excellent result. Really happy with my painting. Good value too.
2 juli 2025
Omdöme utan inbjudan
Wir haben schon das zweite Bild machen…
Wir haben schon das zweite Bild machen lassen und sind begeistert!Ein großes Lob auch, dass man über jeden Schritt informiert wird.Jederzeit wieder würden wir Bilder machen lassen.Danke
21 juli 2025
Omdöme utan inbjudan
Ask questions if your not sure!
Ordered one of these for my GF.. She adores her dog and always calls him her little prince. I saw they had a spoiled prince design so I knew it would be perfect. When I submitted my order, I made sure to put "Prince Leopold" in the print name option. When I got my first proof I was pretty happy with it but noticed the name wasn't included on the proof. Something told me to ask if it would be on the final print but I assumed because it was just a proof, I was just approving the artwork and the name would be added during printing.. needless to say when I opened the box... No "Prince Leopold" 😩 Maybe this was on me for not asking but if there was any issue with adding more then one word for a name, they could have at least let me know.. I paid over $160 for this print with frame. I was thinking of ordering a print of my cat but I wasn't too happy with this experience so I think I'll pass..
7 juli 2025
Omdöme utan inbjudan
I never received digital copy but paid…
I never received digital copy but paid for it.
The picture of Barbara had her name on it and it shouldn't have at all. Please contact me to update the order!!!
28 juni 2025
Svar från Purr & Mutt
Hi Robin,
We apologise for any inconvenience this may have caused. I can see that a member of our team has now responded to you via email and provided all three of the missing digital copy files.
These are usually sent automatically by our system once an order has been marked as delivered, but occasionally an error may occur which prevents them from being sent.
Thanks,
The Purr and Mutt Team
I have not received the product yet
I have not received the product yet, so I don't really know.
27 juni 2025
Customer service poor.
Customer service poor.
I ordered a portrait for my dog, the preview came back and it didn't look the best so I asked for them to make a change, they did the change and it arrived in the post on Friday 27th June, the package it arrived in was battered and bent, I emailed straight away to their customer service with pictures of how my portrait arrived, nearly a week has gone by and I haven't heard a word from them, really poor customer service. I wouldn't use again.....surprisingly I ordered one off Temu for £5 and its a much better picture!
27 juni 2025
Omdöme utan inbjudan
Svar från Purr & Mutt
Hi Helen,
We're very sorry to hear your portrait has arrived damaged, we will of course replace this for you ASAP. Would you mind resending your email request as we don't appear to have any record of this on our system.
Thanks,
The Purr & Mutt Team
It took a fair while to get the first…
It took a fair while to get the first proof, I was then sent the proof with dog saliva round the mouth which I had to ask twice to be removed, it's expensive for what it is I think, and it took a while to wait for the proofs to keep coming back once a change had been made. This was a birthday gift. Although it did look good when I'd got it in a frame. I wouldn't order from here again.
26 juni 2025
Svar från Purr & Mutt
Hi,
We're really sorry to hear about the delays and issues you experienced, especially as this was meant to be a birthday gift. We completely understand your frustration. While we’re glad to hear the final result looked good once it was framed, if you're happy to, please email us at help@purrandmutt.com so we can make up for the inconvenience caused.
Thanks,
The Purr & Mutt Team
Really loved my portrait of Penny and…
Really loved my portrait of Penny and Polly - beautifully done and great service - would recommend
11 juni 2025
Omdöme utan inbjudan
I was over the moon with my picture…
I was over the moon with my picture blanket
Good job
Thankyou very much purr&mutt.
18 juni 2025
Omdöme utan inbjudan
easy/fast revision
I asked for edits after the first proof. The rework came quickly and looked great. The fished product is perfect.
31 maj 2025
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