Pure Planet 

Whole switch was effortless from start to finish. All communication easily understood. Well done Pureplanet.

Fast transition between the old supplier and the new one. Simple, easy online application process. Just felt a bit impersonal with no contact with an actual person. Also had to attempt the switch twice because problems couldn't be resolved between the 2 companies.

My switch over was brilliant. I have had such a bother with my previous supplier that I was really nervous switching but it was a pleasure. Thank you Pure Planet.

I have found transferring my energy account to Pure Planet simple and uncomplicated.

I was with them for 5 months and they couldn’t get a smart reading in all that time just says they was looking into it

Very good but I don't know how to contact you

Fast, efficient and painless!!

Checked several web sites for best deal on electricity only. Pure Planet was first equal. I checked feedback and as this was good I decided to go with them

No offensive words! On the date of my transfer to Planet my existing smart meter monitor suddenly woke up & started displaying usage & costs. As I had previously had an e-mail item from you writing of installing new smart meters I tried to contact you to see if this meant my existing smart meters were compatible with your system. Had quite a job getting through to you,(so maybe 5 stars is too many, lets say 4), but eventually managed to speak to a rep. & yes, everything is connected & working, so no new meters wanted & I don't have to go out in the rain to read my meters for you. Perfect.

I would not recommend this company at all. They hook you in on a monthly amount when you enter your details into a switch site and then they vastly reduce your payments resulting in an account that is in debit. They call it split payments. You pay more in the cooler months and less in the warmer months.
They will then hike up your prices so that you can pay back "what you owe" when it was their pricing costs that got you into debt to start with.
Do not use this company

Very quick and easy, hassle free

Smooth changeover from my last supplier. great customer service thank you

Pure Planet responded to my requests for help and advice well, despite difficulties in onnection. Helen spent a lot of time explaining my alternatives. Price is a deciding factor for me this year and I am reluctantly switching but I have loved being part of Pure Planet and hope to be avle to return next year

My switch over to Pure planet brilliant, with no problems at all. Well done to you guys for making it so easy to do.
I'm very happy in the knowledge that I am helping the planet in this way.
Many thanks.

Generally the handover from my previous supplier to Pure Planet went well - except for the quite frustrating request for meter readings - from both suppliers. I have smart meters for both gas and electricity. That, I thought was to remove the need for the home owner to provide readings. None the less I received multiple requests from both companies. I could find no info on their respective websites or a way of asking if readings were needed. Yes, there was a bot but getting through that system is no easy matter. Eventually I after much effort I did find a way and was told, as I had a smart meter there was no need for readings!

excellent from start to finish

The only little problem was logging in and sending the photos. Otherwise I have not noticed anything.

Reasonably smooth app-based process for switching in new property. Disappointing that no automatic process for refunding the exit fees incurred when closing account at old property - had to chase this several times via chat function before actioned.

Quick and easy! Didn’t really have to do anything