Pure Planet 

Switching to Pure Planet was a 'breeze'!
Super easy to arrange and painless, no issues, delays, or unwanted calls, just simple. The only thing missing is the smart meter and then we are sorted.
Really pleased I made the decision to take the inevitable shift to a planet-friendly supplier.

Have had an ongoing issue with them for over 5 months involving a meter exchange preventing me from closing the account from my previous home. Told it would take up to 16 weeks, then (after a lot of chasing on the digital chat) told the new meter details were received on the 16th July. Still no answer on when this will be closed today. Also PP kept taking direct debits from us each month after they told us they would stop them, eventually got a refund for those payments in August. They are all okay until something goes wrong, but when it does there is very little you can do about it, no one to speak to, 2-3 days for replies with no real answers, just a ‘we’ll let you know’. Incredibly frustrating and would not recommend.

So easy to do and clear instructions throughout.

very good fast and to the point well done.

I've only just switched but the communication has been great and the switch went smoothly I've downloaded the app which seems easy to use I'm looking forward to green energy !!!!!!

Exactly the same as another review I've just seen. Pure Planet asked me for a meter reading when I transferred which I gave them (including a photo). They then decided to send an estimated reading to the old supplier! Meaning the old suppliers are asking me to fork out money for electricity I haven't used and have made it clear Pure Planet need to fix the problem. I tried to call Pure Planet but they have no helplines so was forced to send a digital complaint that I have been given no receipt of nor any timescale of when they will reply.

Dreadful company. Customer service appalling. They asked me for a meter reading which I sent and then charged me an extra weeks worth of energy on an estimated reading. I paid for a weeks energy that I hadn’t yet used based on their estimate. Avoid this company.

Simple efficient switch with great communication, thank you!

Attempted fraud and harassment when they owed me money. Complaints never answered. No response at all. This has now been passed over to the ombudsman to resolve. When a company attempts to claim money not owed that is fraud.
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No problems with the transfer.

All went ok other than it seems my old provider wanted meter readings on different days to my new one. Should be on the same day.
I was also over £200 in credit on my old contract - why does it take six weeks to settle and why my new provider needs money up front! Ar well.

I switched to PurePlanet using MoneysavingExpert energy switching process. The switch was simple through the process and happened about2 weeks after.
Only issue was I had multiple requests from Pure Planet fo my meter reading asking to take them on different days. I submitted the first readings request but upon going back in to the app only the electric reading had been registered. I tried to submit the gas one again but couldn’t. Maybe it is just an app issue but it was frustrating
Overall the switch went very well

My old supplier has taken off another payment 29th Aug and this was after Pure Planet has taken their 1st payment. I know there is an overlap but 2 payments within days of each other?? How do I get reimbursed??

Very easy to switch and an easy website to use