…. so Protool and their staff still step up and provide stress free answers …. Then, and as a bonus ''I don't know but I'll find out ….'' is followed by a return 'phone call 3 minutes later …. If... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Phone requests are handled quickly and without any fuss. The website is easy to use and straightforward to order from. It’s especially helpful that it shows real‑time availability, so we don’t need... Se mer
Företaget har svarat
Ordered a small metric tap to clear out threads on a bespoke 1986 race bicycle. It arrived very promptly and I then realised it wasn’t the flat ended tap which was needed to clear a blind hole. Contac... Se mer
Företaget har svarat
The team are absolutely fantastic. I place my order and I get it in time for production next day. The tools are of excellent quality and reasonably priced, to top it off the expertise is second to n... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Protool is a family-run supplier of precision cutting tools, based at Wrotham in Kent and independent of any single manufacturer. We hold stock across milling, turning, threading, hole making, toolholding, deburring, measuring and work holding. That means solid carbide and indexable end mills, slitting saws, corner rounding and chamfer cutters, ISO turning and Swiss line inserts, parting and grooving tools, thread mills, taps and dies, wire thread inserts and repair kits, HSS and carbide drills, reamers, spade drills and micro drills, collets and VDI holders, carbide burrs and zero-flute deburring tools, gauges and styli, vices, chucks and live centres. Storage cabinets and CNC workbench systems too, alongside the everyday items — silver steel, hand files, oil skimmers, magnetics. Brands we stock include Carmex, Widin, Nicon, Europa Tools, Vortex, OSG, Palbit, Toolex, JBO, Baer, Asimeto, Tschorn, Axis Micro, ITP and Polstore. Carmex Tiny Tools covers threading, turning and grooving at small-bore sizes most catalogues stop short of. Most of our customers are precision engineering firms machining for aerospace, medical and Formula 1, where a tool has to hold tolerance in titanium, Inconel or hardened steel and a scrapped part costs far more than the insert did. We also sell to one-man shops, toolrooms, maintenance departments and one-off buyers. There is no minimum order — a single insert is a perfectly good order. Orders placed before 4:30pm ship the same day from stock at Wrotham. Delivery is free next day on orders over £50 ex VAT. Trade accounts carry 30-day credit terms for qualifying businesses, with tiered pricing once the quantities justify it. Independent means we aren't working through one manufacturer's catalogue. If a tool is wrong for your material, your machine or your setup, we'll say so and tell you what we'd run instead. Call 01732 887 334 — ten minutes on the phone beats the wrong tool in the post.
What you get when you order from us
Skrivet av företaget
- Trade accounts with credit terms
- Negotiated pricing on repeat lines and [30-day terms] once you're set up. Call 01732 887 334 or email sales@protool-ltd.co.uk.
- Same-day dispatch from our own stock
- Orders placed before 4:30pm ship the same day. We hold tooling here at Wrotham rather than passing your order to a manufacturer.
- Nicon, Carmex and Widin in stock
- Threading and turning inserts, taps, end mills and carbide tooling for titanium, Inconel and hardened steel — down to Carmex Tiny Tools for micro-scale work.
- Independent, so we'll say what not to buy
- We aren't tied to one manufacturer's catalogue. If a tool's wrong for the material or the machine, we'll tell you.
Order by 4:30pm, dispatched the same day
Free next-day delivery over £50 ex VAT
Stock items ordered before 4:30pm leave us the same working day on a next-day service. Free DPD Next Day on mainland UK orders over £100 ex VAT, free Royal Mail Tracked 24 from £50. Everything ships from our own shelves at Wrotham — when the site says in stock, it's on the shelf.
Kontaktuppgifter
Unit 1, Invicta Business Park, TN15 7RJ, Wrotham, Storbritannien
- 01732 887334
- sales@protool-ltd.co.uk
- protool-ltd.co.uk
4,7
Utmärkt
91 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Protool Ltd
Hi Peter,
So glad to hear your tools arrived quickly and you were happy with our competitive prices👍🏼and that you had a good experience with Protool. We look forward to hopefully working with you again in the future!
Svar från Protool Ltd
Hi David,
Thanks for taking the time to leave a review, so glad you found ordering online nice and easy!😊
Svar från Protool Ltd
Hi Steven,
Thanks so much for your feedback and your 5* review, We’re pleased your goods arrived promptly.👍🏼
great price and great items
30 september 2024
Svar från Protool Ltd
Good afternoon,
Thank you for your recent review. So pleased you were happy with the service you received from protool and we hope you shop with us again soon!
great delivery and prices
30 juli 2024
Svar från Protool Ltd
Good afternoon,
Thank you for your feedback😊We’re glad you had a great experience with Protool, and hopefully will get the chance to work with you again soon.
Thanks again.
Generally good service
Easy to navigate the website and order confirmation came through immediately. Parts were shipped within 24 hours so a pretty good experience overall.
3 juni 2024
Svar från Protool Ltd
Hi Chris,
Many thanks for your feedback, we are pleased you found the new website easy to use and that you had a good experience wish us, If items are in stock we try to get them to you the next working day.
Hopefully, we will get to work with you again soon!😊
Fantastic service
Fantastic service, great quality, and very swift delivery. Ordered 4pm on day, arrived before lunch the next day.
29 april 2024
Svar från Protool Ltd
Thank you so much for your 5* review we very much appreciate your feedback and glad your delivery arrived the next day😊and that you were pleased with our tooling.
Paid for next day delivery and three…
Paid for next day delivery and three days later still not arrived
4 april 2024
Svar från Protool Ltd
Hi Andrew,
Thank you for taking the time to leave a review. We are sorry to hear of your disappointment with your delivery, unfortunately we was informed by the supplier’s courier that there was an unexpected issue within the area your delivery was going to which caused the delay, I have informed them of your compliant and hopefully this won’t happen again.
Again, our sincere apologies for the delay.
The Protool Team.
great price and service
6 mars 2024
Svar från Protool Ltd
Hi John,
Thanks so much for the 5 star review 😊Pleased to hear you find our prices and service great! We try to stay competitive.😉
Hopefully you’ll visit Protool again soon!
Svar från Protool Ltd
Thank you for your review, I’m so pleased to hear you find our tooling and service excellent, I will be sure to pass this on to the Protool Team. 😊
We look forward to hopefully working with you again soon!👍🏼
excellent service very quick delivery…
excellent service very quick delivery ad good prices
29 februari 2024
Svar från Protool Ltd
Good afternoon Darren,
Thank you for your feedback! I’m glad you received your items promptly and that you found our service excellent, I will be sure to tell the Protool team😊
We look forward to hopefully working with you again soon😊
Orders were being sent to the incorrect…
Orders were being sent to the incorrect address and delaying our production.
29 januari 2024
Svar från Protool Ltd
Hi Graham,
Thank you for your review and bringing this issue to our attention.
Our apologies for the error in the new system not picking up your company’s delivery address, we had a few issues with this at the beginning, but rest assured all future deliveries will be sent to the correct address, as once brought to our attention the details were changed immediately.
We look forward to working with you in the future.
Great thank you
6 februari 2024
Delivery charge excessive and delayed
31 januari 2024
Svar från Protool Ltd
Hello Marjorie,
We are sorry to hear your delivery was delayed, unbeknown to us it was held at the Hub for a day so instead of being delivered next day on the 1st Feb it was actually delivered on the 2nd Feb so I do apologise it took 2 days, unfortunately once the shipment leaves Protool we have very little control over the parcel.
Also we are sorry to hear you think the delivery cost was excessive, we have lowered the minimum spend to only £30.00 which entitles the customer to next day free delivery, which as your parcel was under this value the delivery charge is automatically applied at £7.50, again our hands are tied with the cost of this due to the courier charges.
Again apologies you were not completely satisfied on this occasion.
Good range of product
Good range of product, great communication, fast service, fair prices
29 januari 2024
Svar från Protool Ltd
Hi Paul,
Many thanks for leaving Protool a 5* review, so pleased you had a good experience ordering with us and we hope to hear from you in the near future.😊
Great staff
Great staff. Very efficient and helpful and friendly. The products they offer are good quality and reasonably priced. The owners not a bad bloke either 😉
28 januari 2024
Svar från Protool Ltd
Hi Giuseppe,
Glad you have such a great, positive experience ordering with Protool, and we love working with you.
Thanks for the 5* review we really appreciate 😊and I’ll be sure to pass on your comment.😁
Ordered long reach tap
Ordered long reach tap, then noticed a mistake in my post code. A quick phone call sorted it. Arrived next day. The company and sales teem were a delight to work with. Would use them again.
Peter. A satisfied customer.
19 december 2023
Omdöme utan inbjudan
Svar från Protool Ltd
Hi Peter,
Many thanks for taking the time to leave Protool a 5* review😊I am glad we were able to rectify the mistake promptly and the tap arrived the next day with no delays!
We look forward to working with you in the future, thanks again.
Ordered a turning tool L/Hand showing…
Ordered a turning tool L/Hand showing in stock, for immediate dispatch. So ordered after the welcome e-mail I received a not in stock your order will be delayed.
Left it for a couple of days customer services replied saying another week unless you want an alternative that we have in stock. Dispatched and received all ok.
Kellie was a great help.
15 december 2023
Omdöme utan inbjudan
Svar från Protool Ltd
Hi Andy,
Apologies the left-hand tool you required wasn’t in stock on this occasion, due to Christmas the shipment was going to be delayed, but I am pleased we were able to offer a suitable alternative that was with you the next day😊
Thank you for your review and I am glad I was able to help.
great service
Very helpful and easy to communicate with. Resolved an issue identifying and sourcing a collet chuck even though it was not a stock item.
16 november 2023
Omdöme utan inbjudan
Svar från Protool Ltd
Hi Stuart,
Thank you for taking the time to leave a review it is always appreciated, I’m glad we were able to assist in sourcing the tool you required on this occasion and hopefully will work with you again in the near future.
The Protool Team😊
Lucy Richards is amazing
Lucy Richards have offered amazing customer service to us. Very prompt response and resolved an issue. She went above and beyond to assist with delivery and is an asset to your team.
2 juni 2023
Omdöme utan inbjudan
Svar från Protool Ltd
Hello Esthelle,
Thank you for leaving a 5* review and the wonderful comments about Lucy 😊she really is a valued member of staff and so pleased to hear she dealt with your issue promptly and efficiently! We look forward to hopefully working with you in the future, Lucy said thank you.😊
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.