I purchased a refurbished phone from Protechshop and have been very pleased with it. The phone arrived in good condition, was unlocked as described and worked well. Considering the price compared with... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Der Artikel Pflasterhammer/Fäustel ist, was die Qualität angeht, gut!!!! Was mir überhaupt nicht gefällt sind die in der Kaufabwicklung mehr oder weniger versteckten Zusatzkosten!!! DAS GEHT GARNI... Se mer
Very pleased with the quality of my purchase from Protechshop. The product was exactly as described on the website and feels well made. The price was also very reasonable compared with other retailers... Se mer
Företaget har svarat
I needed to arrange a refund and customer service on WhatsApp dealt with my request promptly. The communication was clear and the refund was processed back to my original payment method. I appreciate... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Discover a world of convenience and unbeatable prices at ProtechShop, your go-to e-commerce haven. Dive into our extensive collection featuring a diverse range of products, from essential household items to cutting-edge electronics and must-have gadgets. Elevate your tech game with our array of phone accessories, explore the latest trends in fashion, and indulge in quality toys for all ages. At ProtechShop, we curate an ever-expanding inventory to meet your every need. Enjoy the ease of one-stop shopping with bargains that make every purchase a delight. Elevate your lifestyle with ProtechShop - Where Quality Meets Affordability!
Kontaktuppgifter
Storbritannien
- 0845 508 0838
- sales@protechshop.co.uk
- protechshop.co.uk
3,4
Medel
136 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 70 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I put my HP desktop all in one computer…
I put my HP desktop all in one computer into their Cheam shop before Christmas for repair. They have managed to break the screen, and are always closed. On the couple of occasions when I have managed to speak to someone, they are always giving excuses as to why it is not ready!!! The shop is now closed again and has been for at least four week. All I want is my computer back now so I can take it somewhere else for repair. FUMING!!!!!!!!!
26 april 2026
Omdöme utan inbjudan
Svar från Protechshop
Thank you for your feedback, and we sincerely apologise again for the inconvenience and frustration caused during the repair process of your HP All-in-One desktop computer.
We understand your concerns and appreciate your patience throughout this matter. As discussed, we have now upgraded your PC and also provided compensation as a goodwill gesture to resolve the issue as fairly as possible.
At Protechshop, customer satisfaction is very important to us, and while this situation did not meet our usual standards, we are pleased that we were able to provide an upgraded solution and support moving forward.
If you are satisfied with the final resolution and service provided, we would kindly appreciate it if you could consider updating or revising your Trustpilot review to reflect the outcome and the support we have provided to resolve the matter.
Thank you again for your patience and understanding.
Kind regards,
Protechshop Customer Support
First order came and everything was…
First order came and everything was great, but second order came to the country and delivery company Sent it back to sender, and everything happened without and explanation. So this was first minus for them.
Than I made third order which was finally delivered after long time, but when i was finishing order i had a note to spend 5 more € to get free gift, so I did. You can guess, there was no gift.
So overall, They won't trick you for your money, but delivery takes very long time and gift was just a trick.
24 april 2026
Omdöme utan inbjudan
Svar från Protechshop
Thank you for taking the time to share your feedback with us.
We are sorry to hear about your recent experience, particularly regarding the delivery issue and the missing free gift. This is certainly not the level of service we aim to provide, and we would like to investigate this matter further for you.
Unfortunately, we are currently unable to locate your orders based on the information available in your review. To assist you properly, could you please provide your order number(s) or any additional details related to your purchases?
Once we have this information, we will look into the situation promptly and work towards a suitable resolution.
We sincerely apologise for any inconvenience caused and appreciate your patience. We look forward to your response.
Kind regards,
Customer Support Team
Rubbish
Rubbish. Cannt ileven contact them. Ordered blue toy, came yellow.. they also sent into wrong adress on parcel. Can they even read ?
24 april 2026
Omdöme utan inbjudan
Svar från Protechshop
Thank you for your feedback.
We are very sorry to hear about your experience and the issues you have described. This is certainly not the standard we aim to provide, and we take such concerns seriously.
At the moment, we are unable to identify your order based on the details provided in your review. We kindly ask that you contact us directly with your order number and any relevant information so we can investigate this matter thoroughly and resolve it for you as quickly as possible.
We would also like to clarify that we are always available to assist our customers, and we are committed to ensuring every issue is handled fairly and promptly.
Please reach out to our support team at your earliest convenience — we are here to help.
DO NOT WASTE YOUR MONEY HERE!
DO NOT WASTE YOUR MONEY HERE!
I ordered a set of toolboxes and they shipped the package in a thin cardboard box, barely secured with some tape.
The bottom box, the one with wheels, arrived cracked, and they refuse to replace the product or refund the money, even though I provided all the necessary evidence.
At first, they told me to send the package back. I packed it exactly the way it had arrived, and then they refused the return, claiming that it was not covered by the warranty! That’s why I sent it back — because it arrived damaged. They sent it back packed with 3 layers of carboard and cling film, with fragile markers all over. Absolutely unbelievable.
When you call them, a lady answers who has nothing to do with the company, which, by the way, is based in Slovakia.
21 februari 2026
Omdöme utan inbjudan
Svar från Protechshop
Thank you for your feedback. We take all reviews seriously, however we have been unable to locate any order, warranty claim, or customer record matching the details in this review.
We have contacted Trustpilot for additional information so we can investigate this properly, but they were also unable to identify any genuine order linked to this review. Because of this, we believe this may not be an authentic customer experience.
At Protechshop, we always honour valid warranty claims and support our customers promptly. If you are the reviewer, we kindly ask you to contact us directly at support@protechshop.co.uk
with your order number or proof of purchase so we can look into this matter immediately.
Thank you,
Protechshop Customer Support Team
North Cheam Protechshop
One laptop, two mobile phone screens to replace, one mobile phone for fixing... so far.
Perfect service, quick and reliable, best prices. Staff kind and professional always remember the coming back customers....100% satisfaction and recommended.
4 december 2025
Omdöme utan inbjudan
Excellent Service and friendly customer…
Excellent Service and friendly customer support
17 december 2025
Omdöme utan inbjudan
I ordered a Cinnamoroll chair for my…
I ordered a Cinnamoroll chair for my grandchild who lives in the UK, and the order was shipped to the billing address in the US. I had trouble getting through to customer service to correct the shipping address for several days, and they eventually dispatched a replacement order to the UK just in time for Christmas delivery. They even allowed me to keep the item that was sent to the US.
10 december 2025
Omdöme utan inbjudan
Bad and unsafe product
Bad and unsafe product
I bought a diesel indirect heater. At first usage the fuel pipe (made of plastic) melted because it is too close to the exhaust. Plenty of diesel run out.
This product is for sure not CE compliant.
19 december 2025
Omdöme utan inbjudan
Very poor product quality
Very poor product quality!
I bought a drill for concrete and after the first hole the drill was broken. Claimed for a warranty, send it back, and after 3 weeks they denied me the warranty saying that it was my mistake and misuse, sending the broken drill back to me...
Don't buy at this shop, it's a waste of time and money.
21 november 2025
Omdöme utan inbjudan
Svar från Protechshop
Thank you for your feedback. We take all reviews seriously, however we have been unable to locate any order, warranty claim, or customer record matching the details in this review.
We have contacted Trustpilot for additional information so we can investigate this properly, but they were also unable to identify any genuine order linked to this review. Because of this, we believe this may not be an authentic customer experience.
At Protechshop, we always honour valid warranty claims and support our customers promptly. If you are the reviewer, we kindly ask you to contact us directly at support@protechshop.co.uk
with your order number or proof of purchase so we can look into this matter immediately.
Thank you,
Protechshop Customer Support Team
cancelled refund payment
Very poor shop, the item was found to be out of stock, the order was cancelled, and then the shop cancelled my refund with PayPal and has failed to respond to any messages. In view of this, I would not recommend purchasing from them or using a credit card, as this allows for chargebacks in the event of non-payment refunds.
21 september 2025
Omdöme utan inbjudan
Amazing
Purchased multiple times from here and every time have no complaints. Amazing prices, quality and service.
10 september 2025
Omdöme utan inbjudan
Svar från Protechshop
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear you’ve had great experiences with us each time. Your support and trust mean a lot, and we look forward to serving you again soon. 🙏
I bought an electric motor
I bought an electric motor. It worked for 15minutes. I have made a complain and received different electric motor which has also worked only for few minutes!
I have written a complain again but no answer any more! I have tryed to reach them many times but without success!!!
10 maj 2025
Omdöme utan inbjudan
Svar från Protechshop
Thank you for your feedback. We have carefully searched our system using your name, country, and all other possible details, but unfortunately, we could not locate any order matching your review.
To help us resolve this matter, we kindly ask you to provide your order number or any proof of purchase so that we can assist you further.
If we do not receive any additional information, we will have to assume this is not a genuine review and will raise the matter with Trustpilot.
We are always committed to providing quality products and reliable service, and we would be glad to resolve this issue if it is indeed related to an order with us.
Kind regards,
Protechshop Customer Care Team
Nice contact and customer service
I was at first sceptical because due to Christmas time my parcel took around a month to reach me. I had very very little info. Fortunately one can easily reach them on whattsap. I finally had news and recieved the parcel. There was a mismatch on my command that they have then been able to solve very quick. After all, the customer service is quite good and I am happy with my product :)
7 februari 2025
Omdöme utan inbjudan
Svar från Protechshop
Thank you for your honest feedback! We sincerely apologize for the delay due to the busy Christmas period, and we appreciate your patience. We're glad our WhatsApp support was helpful and that we could resolve the issue quickly for you.
Your satisfaction means a lot to us, and we're delighted that you're happy with your product. If you ever need any further assistance, we're always here to help!
Can't get refund.
It was my unlucky day when I decided to buy something from this shop. Avoid! Sounds like a scam to me. I can't get refund for canceled order for nearly a month now.
12 januari 2025
Omdöme utan inbjudan
Svar från Protechshop
We’re sorry to hear about your experience and truly regret any inconvenience caused. We always strive to provide a smooth and transparent shopping experience for our customers.
Regarding your refund, please note that canceled orders are processed within our standard refund timeframe. If there has been any unexpected delay, we would be happy to look into this matter and resolve it as soon as possible. Kindly provide your order number and refund details by contacting us at "sales@protechshop.co.uk" or via WhatsApp at 07543 637893 (message only), and we will investigate this immediately.
We appreciate your patience and look forward to resolving this for you.
I ordered decorations for an upcoming…
I ordered decorations for an upcoming party, and the selection was extensive. The items were as described, vibrant, and made the event special. I will definitely shop here again for future events.
7 oktober 2024
Omdöme utan inbjudan
Svar från Protechshop
Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear that our decorations added a special touch to your party and met your expectations. It’s always our goal to provide a wide selection of quality items to make your events truly memorable.
We look forward to serving you again for your future celebrations! 🎉✨
This store has become my go-to for tech…
This store has become my go-to for tech accessories. Prices are fair and the quality is consistently good. Never had any issues with delivery or product functionality.
5 oktober 2024
Omdöme utan inbjudan
Svar från Protechshop
Thank you so much for your wonderful feedback! We’re delighted to hear that we’ve become your go-to store for tech accessories. Ensuring fair prices, high-quality products, and reliable delivery is our top priority, and it’s great to know we’ve met your expectations.
If you ever need assistance or have any questions, we’re always here to help. We look forward to serving you again soon!
It’s refreshing to see a store that…
It’s refreshing to see a store that balances affordability with quality. I’ll definitely keep coming back for more!
30 september 2024
Omdöme utan inbjudan
Svar från Protechshop
Thank you so much for your kind words and support! We're thrilled to hear that you value the balance we strive to maintain between affordability and quality. Your feedback motivates us to keep doing our best, and we look forward to serving you again soon. If there's anything we can assist you with in the future, please don't hesitate to reach out.
Very prompt and professional service.
Very prompt and professional service.
11 december 2024
Omdöme utan inbjudan
Svar från Protechshop
Thank you for your kind words! We're delighted to hear that you found our service prompt and professional. Providing excellent customer experiences is always our priority, and your feedback truly means a lot to us.
We look forward to serving you again in the future!
Outstanding packaging
Outstanding packaging - everything arrived intact despite the long journey. The quality matches more expensive retailers but at better prices. Very satisfied with my purchase.
16 september 2024
Omdöme utan inbjudan
Svar från Protechshop
Thank you so much for your kind words! We're delighted to hear that the packaging ensured your items arrived intact, and that you found our quality comparable to more expensive retailers. Providing great value and customer satisfaction is our top priority, and feedback like yours motivates us to keep delivering excellence.
We look forward to serving you again soon!
I appreciate the free shipping option…
I appreciate the free shipping option and the discount I received for subscribing to their newsletter. The products are affordable without compromising quality, making them a great value.
25 oktober 2024
Omdöme utan inbjudan
Svar från Protechshop
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you appreciated the free shipping and the discount for subscribing to our newsletter. Offering high-quality products at affordable prices is what we strive for, and it's wonderful to know you found great value in your purchase.
We look forward to serving you again soon. If you ever need any assistance, don’t hesitate to reach out!
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