Just made an order on line chose delivery day the were delivered on time by DPD .This is my second purchase in a few weeks the taste of the party's are fantastic and the free sausage rolls are superb.... Se mer
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Absolutely loved my cream tea, the pasties were full of flavour & very tasty Not to mention the lovely scones , jam & butter, shortbread biscuits & tea bags Exceptional value for money Quick & sp... Se mer
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Easy to order with clear pictures and information about the products . Very quick delivery time too . Have now tried the large Cornish pasty - perfect ; the steak and gravy one which I made into a m... Se mer
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Pasties arrived in good time, they were well packed, chilled & in great condition. In no time at all one was in the air fryer & served up - Delicious!! Pasty pastry was not too thick, with an excelle... Se mer
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Företagsinformation
Skrivet av företaget
Proper Pasty Company are one of the UK's leading retailers of Cornish Pasties. Established in 1999 we supply cafes, restaurants, national trust, leisure and the general public through high street shops and our online store
Kontaktuppgifter
Storbritannien
- sales@properpasty.co.uk
- properpasty.co.uk
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
These Pasties are Great and very tasty
These Pasties are Great and very tasty. They also have a good variety of veggie pasties to choose from .xx Thank you No complaints xx 😘 💕 ❤️
9 juni 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Zoe,
Thank you so much for your lovely feedback!
We're delighted you're enjoying the pasties and our range of vegetarian options. It's wonderful to hear you have no complaints!
Thank you for your support.
Kind regards,
The Proper Pasty Company
Perfect Pasties delivered to your door
Perfect Pasties delivered to your door. Brings Cornwall to you!
Ordered 2 lots now they’re that good. Absolutely fantastic cooked from frozen. I’ve tried them after defrosting and they’re good but from frozen they’re even better.
Give them a go you won’t be disappointed!
6 juni 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Mr Lowe,
Thank you so much for the fantastic review!
We’re delighted to hear you’ve already ordered twice and that the pasties are bringing a taste of Cornwall straight to your door.
Great tip too — we agree that baking them straight from frozen gives the best results!
Thank you for your support and recommendation. We look forward to sending more your way soon.
Kind regards,
The Proper Pasty Company
The pasties are absolutely delicious
The pasties are absolutely delicious. I.have bought many times and encouraged others and also they find the pasties delicious too
Delivery is super fast and packed perfectly well. We will keep buying from them.. Super service every time
4 juni 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Mark,
Thank you so much for your wonderful feedback!
We're delighted to hear you've ordered many times and have even recommended us to others who are now enjoying the pasties too. That's the highest compliment we could receive!
It's great to know the delivery has been fast and that everything has arrived well packed each time.
Thank you for your continued support — we look forward to serving you again soon!
Kind regards,
The Proper Pasty Company
The Proper Pasty Company, St Columb Cornwall
The Proper Pasty Company makes the finest Cornish pasties, They are delivered to your door , frozen and ready to cook freshly in your own oven ., and they are proper pasties .Absolutely delicious and we have been enjoying them for quite a while now.
8 juni 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Richard,
Thank you so much for your lovely feedback!
We're delighted to hear you've been enjoying our pasties for quite some time now. There's nothing better than a proper Cornish pasty, baked fresh in your own oven and enjoyed at home!
Thank you for your continued support and kind words — it really means a lot to our team.
Kind regards,
The Proper Pasty Company
The delivery driver didn't wait for a…
The delivery driver didn't wait for a reply and just dropped it at the front door where it stayed for 2 days! All contents obviously all went off. Not everyone goes out every day. Especially when your retired. Money is tight too! Had the parcel been left at the back door where I've asked them to leave it, if I dont answer. I would have seen it the same day.
After speaking to customer services. There best offer was to give me a 25% discount. On a pention to lose the first lot of money on a stupid delivery driver leaving the item on the front step in blistering 30° heat was all the money I had for the month. Never did they offer any money back. Only spend more and we will then help you out a bit.
I will never order from them again. In my business, I f I'd had an old person tell me what I'd said. I'd of taken the hit and sent either a refund and got the money back from Yodel. Or still contacted Yodel about their drivers incompetence and sent a new batch of pasties. None of that was ever offered........
As you can see, they did reply to me just saying exactly the same thing when I complained.....
It's obviously an ai response letter, it's not a person or if it is the just click on a stencil and send!
Even after saying it was on the doorstep for 2 days before I went out and saw it. They still add, if id looked around an hour and complained....... HELLO! I TOLD YOU I DIDN'T FIND IT FOR 2 DAYS!!!!!
Anyway, as I said. Ill never buy from them again.... not all old people check emails all the time! I'm one of them. If I'd had a text, which is more helpful than email, I'd of known it was there. In my day that's all we had... phone calls and texts. But hey. Who gives a flying f@#k about old people now and if they can afford to eat when they order food for a month on-line. I'm just a number. Right? Customer service? You have plenty more. Why bother with complaints right????? Oh and if I didn't have to put a 1☆ I wouldn't have.
26 maj 2026
Svar från Proper Pasty Company Ltd
Hi Andy,
Thank you for your feedback.
I do understand your frustration and I'm sorry you have been disappointed by this experience.
The delivery notifications sent by DPD are an important part of the delivery process, as they provide customers with updates, the estimated one-hour delivery timeslot, and confirmation once a parcel has been delivered. Unfortunately, there is no way for us to verify whether the driver knocked on arrival. However, the tracking shows the parcel was delivered within the timeslot provided and a delivery notification was issued.
I can also see that when you contacted us regarding this matter, it was the first notification we had received of any issue, more than 48 hours after the delivery had taken place. We do advise customers to notify us of any delivery concerns as soon as possible, ideally within an hour of delivery, so that we can investigate whilst the information remains available with the courier.
I appreciate your comments regarding your personal circumstances. However, as we were not made aware of the issue within a reasonable timeframe and the delivery was completed in line with the tracking information available to us, I am unable to offer a free replacement or refund in these circumstances.
Our offer as a gesture of goodwill still stands and we would be happy to offer a reshipment at a 25% reduction.
Kind regards,
The Proper Pasty Company
Husband favourite Cornish pasties
First time order extremely impressed pasties and sausage rolls true to size well filled pastry cooked as per instructions to beautiful golden crust value for money arrived packed perfect and when scheduled was interesting to see you do sweet versions will be trying next time also vegetarian options good variety
2 juni 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Hannah,
Thank you for your wonderful feedback!
We're delighted that your first order impressed and that you enjoyed both the pasties and sausage rolls. It's great to hear they arrived in perfect condition, baked beautifully, and offered good value for money.
We look forward to you trying our sweet treats and vegetarian options next time!
Warm regards,
The Proper Pasty Company
Great Pasties
Delivered on time, safe and securely packed, still frozen.
Cooked easily and looked great, tasted fantastic
27 maj 2026
Svar från Proper Pasty Company Ltd
Hi Darrell,
Thank you for your lovely feedback!
We’re really pleased to hear everything arrived on time, safely packed, and still frozen. Great to know they cooked up well, looked the part, and tasted fantastic too!
We appreciate your support and hope to serve you again soon.
Kind regards,
The Proper Pasty Company
Proper food like you can buy when on…
Proper food like you can buy when on holiday in Cornwall.
28 maj 2026
Svar från Proper Pasty Company Ltd
Hi Alan,
Thank you for your lovely feedback!
We’re delighted to hear our pasties remind you of the ones you’d enjoy on holiday in Cornwall — that’s exactly what we aim for.
Thanks again for your support!
Kind regards,
The Proper Pasty Company
Svar från Proper Pasty Company Ltd
Good afternoon,
Thank you for your feedback!
We’re really pleased to hear you found the pasties good value for money, that the delivery was prompt, and that everything arrived well packaged.
We appreciate your support!
Kind regards,
The Proper Pasty Company
As always the pasties were of their…
As always the pasties were of their usual high quality. Well delivered, and are so delicious
28 maj 2026
Svar från Proper Pasty Company Ltd
Hi Irene,
Thank you for your lovely feedback!
We’re delighted to hear the pasties were up to their usual high standard and that everything arrived well delivered.
Thanks again for your continued support — it means a lot to us!
Warm regards,
The Proper Pasty Company
Frozen uncooked pasties
Frozen uncooked pasties, so you can cook them from frozen at home. Its the best way to get the real taste of Cornwall. These always taste as good as my memories of living in Cornwall. Always arrive still frozen and placed into the freezer, ready to be taken out, and cooked when i need the perfect pasty.
27 maj 2026
Svar från Proper Pasty Company Ltd
Hi Mike,
Thank you so much for your lovely feedback!
We couldn't agree more — baking them fresh at home from frozen is the best way to enjoy that authentic Cornish taste.
It’s wonderful to hear they bring back happy memories of living in Cornwall and that they consistently arrive frozen and ready for the freezer. That’s exactly the experience we aim to provide.
Thank you for your continued support — it means a lot to us!
Warm regards,
The Proper Pasty Company
When I was a kid we all ways came to…
When I was a kid we all ways came to Cornwall for our holidays and right Proper pasties and cream teas and bought a load of boxes back of pasties with use. They remind me of myself when I was a kid again. So don't change 1 damn thing
28 maj 2026
Svar från Proper Pasty Company Ltd
Hi Stanley,
Thank you so much for your wonderful feedback!
We absolutely love hearing stories like this. It’s fantastic that our pasties and cream teas bring back such happy memories of family holidays in Cornwall and loading up the car with boxes of pasties to take home!
"Don't change one damn thing" is about as high a compliment as we could ask for
Thank you for your support — it really means a lot to us.
Kind regards,
The Proper Pasty Company
Great service
Have bought from this company several times recently as a gift for family or as a treat for home. Secure delivery, well packaged. Easy read baking and product description.
27 maj 2026
Svar från Proper Pasty Company Ltd
Hi Susan,
Thank you for your continued support!
We're delighted you've chosen us several times for gifts and treats. It's great to hear you've found the delivery secure, the packaging reliable, and the baking instructions easy to follow.
We really appreciate your kind feedback.
Warm regards,
The Proper Pasty Company
Svar från Proper Pasty Company Ltd
Hi Pat,
Thank you for your lovely feedback!
We're delighted to hear you found the products good value, very tasty, and that both the delivery and service were excellent. We really appreciate your support!
Kind regards,
The Proper Pasty Company
Received my pasties /sausage rolls last…
Received my pasties /sausage rolls last week just tried them yesterday brilliant thank you very tasty cooked great in the air fryer thanks again will be ordering more shortly thanks again
26 maj 2026
Svar från Proper Pasty Company Ltd
Hi Eric,
Thank you for your wonderful feedback!
We're delighted to hear that you enjoyed the pasties and sausage rolls and that they cooked so well in the air fryer. It's great to know they were a hit and that you found them very tasty.
Thank you for taking the time to let us know, and we look forward to receiving your next order soon.
Kind regards,
The Proper Pasty Company
Cornish Pasties
It was very easy to place the order and the items were delivered within a couple of days. I ordered the pasties for my son and he said that they were delicious. I have no doubt I will be ordering again.
31 maj 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Jan,
Thank you for your lovely feedback.
We're delighted to hear that you found the ordering process easy and that the delivery arrived promptly. It's even better to know that your son enjoyed the pasties and found them delicious.
Thank you for choosing us, and we look forward to helping with your next order.
Kind regards,
The Proper Pasty Company
Cookedcwell andctasty
26 maj 2026
Svar från Proper Pasty Company Ltd
Hi Bob,
Thank you for your feedback.
We're delighted to hear the products cooked well and were tasty. We really appreciate you taking the time to leave a review and hope to serve you again soon.
Kind regards,
The Proper Pasty Company
Not too standard expected.
They were almost meat free and smaller than expected, cutback I suspect.
Would not order again 🙁
26 maj 2026
Svar från Proper Pasty Company Ltd
Hi Hamish,
Thank you for your feedback.
We're sorry to hear that the pasties did not meet your expectations.
We would like to reassure you that this is not the result of any cutbacks. Our pasties are made to a set recipe and ingredient ratio, with consistent portion sizes and fillings. We have not made any reductions to the meat content or product specification.
We have also not received similar feedback regarding a lack of meat content, and the majority of our customers are very happy with both the filling and flavour of our pasties.
That said, we appreciate that expectations and preferences can vary, and we're sorry that the product was not to your taste. We do value all feedback and will share your comments with our production team for review.
Kind regards,
The Proper Pasty Company
Quick delivery and well packed pasties…
Quick delivery and well packed pasties taste fantastic
26 maj 2026
Svar från Proper Pasty Company Ltd
Hi Ian,
Thank you for your fantastic feedback!
We're delighted to hear that your order arrived quickly, was well packed, and most importantly that you found the pasties tasted fantastic.
We really appreciate your support and look forward to serving you again soon.
Kind regards,
The Proper Pasty Company
EXCELLENT PASTIES
First time buyer. Certainly not disappointed with the pasty quality. They arrived on time and frozen. Delivery company/ driver was professional and customer oriented. Tried one and quality superb. Well done
30 maj 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Ian,
Thank you for your wonderful feedback!
We're delighted that your first order arrived on time and frozen, and even more pleased that you enjoyed your first pasty. It's great to hear both the product quality and delivery service met your expectations.
We really appreciate your support and hope to see you again soon
Kind regards,
The Proper Pasty Company
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