Project EV Omdömen 

I was speaking to jacque khan. He walked me through step by step and was very patient and professional. He was polite and was way more helpful than the automated systems a lot of company use at the moment. I can’t thank him enough

I spoke to Jacque today as I was having a problem getting my car charger connected. He was very helpful and after asking me to check a few things and changing some settings on my app he got the charger working. He was so patient and explained what I needed to do. His knowledge and professionalism was exemplary. I am very happy with the customer service I received today.

Jaque and Uways were very helpful in helping to get the charger up and running.

Great support from Lewis and John at Project EV who showed great patience and expertise in getting my wall charger working. Thank you!

The tec support was very patient very helpful thru the process & successfully solved our issue especially when we are not very technical. Thank you

The charger I have is not user friendly (EVA-07s-SE), but the team was more than happy to help. Specifically Uways.

Paul was exceptionally helpful when we need to upgrade the app and add new users. Fantastic service.

Very helpful response to resolve several EV charger queries, thanks

Wanted to mention Jacque Khan at Project EV for his exceptional customer service. He was patient and assisted me step by step to set up my EV charging account and all the required fucntionality and settings. Outstanding. Thank you.

I Had a problem connecting to our new home charger but thanks to jac he walked us through the set up,he was so patient with me and made sure I understood everything,I have had to call project ev a few times and the customer care is second to non !! Keep up the good work and a big shout out to jac and all the staff

I have made a call today regarding Wi-Fi changes to my EV charger, I was served by Jacque Khan he was very efficient and professional and he sorted my problem out got me back up and running within minutes and I i’m very grateful for that service.

Really impressed with the help I got from Lewis. He was highly knowledgeable and was determined to solve my problem. Everything was backed up and running within a few minutes. Thanks, Louis. You’re a great help!

Phoned Project EV as I having issues charging my car at home.
I was greeted by a very friendly Paul Kolawole.
Paul was an absolute delight to talk too. He was professional, calm & very patient. Paul talked me through step by step & stayed on the call to make sure everything was working & I was happy with the outcome. An absolute gentleman. Thank you a Paul :)

I have been using the Project EV charger for a while now and I run into some issues with the charger where i cannot charge at all. Hence, I called them. Waiting time understandably long, but the customer service is top notch. I was served by Paul Kolawole. He is very knowledgeable, knows what he is advising inside out, spotted the issue straightaway when I told him what is happening and the issue was sorted in a few minutes.

I had an issue with my charger, Jacque Khan was excellent. He talked me through the process, whilst being patient and supportive . The customer service I received was first class! Thank you .

Really helpful and knowledgable support staff. Paul helped me reconnect my charger to a new broadband provider really quickly. Thanks

Paul Kolawole did a great job. Got everything working and tested while i was on the line.

Spoke and got through to Lewis who talked me through connecting my charger. What seemed a nightmare task was made to be easy with Lewis guiding me through step by step. Thanks Lewis 👍

The user experience of Project EVs public site charge points is a shambolic mess of epic proportions. The reasons are numerous. Here are a few: (1) two apps with near identical names and logos each of which are incompatible with the other. Download the incorrect app and you receive an erroneous message that the "charger is bound by another user" in an empty car park (2) proceed to scan the on screen LED QR code as indicated and receive a message "charger not found" with no help as to what the charger ID number should look like (3) locate a non-illuminated secondary QR code on a panel on the side of the charge point, scan that, receive the same message, manually type the 4 digit code below it and breath a momentary sigh of relief that at last the charge point has been identified. (4) attempt to connect and start the charging process to find the app does not sync with Google Pay or other wallet apps or offer a photo card scan option. Proceed to manually enter physical card details under candle light (Android smart phone) (5) attempt to call helpline to message that it offers no out of working hours support to assist with navigating through this mess (6) inadequate night lighting at charge point. I hope ProjectEV reads this and passes it to its dev team to sort all these issues out with a prompt phone app update, sets up a 24hr support line using one of the many cost effective options available to businesses, and updates it's signage and lighting.

We recently moved into a property which has a Project EV charger. We bought an electric vehicle 2 weeks ago. The charger worked once, but not again. I have spent hours trying to resolve the problem. However I spoke to Oways from Project EV Support Team today and he was fantastic helping to resolve our problem. Apparently it needed a firmware update. He was so helpful and made my day. Thank you so much Oways. Regards Debbie