Progressive Insurance Omdömen 101

Absolutely horrible. We had a hot water line leak flooding our downstairs bathrooms, kitchen, dining room and living room. We reported the leak in September. It being March we have only been issued $2,000 for repairs and they dropped our coverage….
This insurance company is merely Legalized extortion. Absolutely ridiculous…..

I don't have progressive insurane but I used to feel fairly positively about them. Not any more. Since they started the ads about 'people becoming thier parents' I would never consider Progressive.
These ads give me PTSD as my parents were just like that obnoxious man: paternalistic and patronising.

After writing what could be labeled as a bad review, I am giving our claims agent Monica Kyles an A+ for being a shaker and a mover towards getting things accomplished concerning our car. Kudos Monica!

Worst company ever. I had a hit and run. They are nitpicking about the repairs on my car. It has been at the collision place since January 7th 2025 and counting. I ended up changing to Geico because of the aggravating experience I had with them prior to the hit and run. Avoid this company!

I will be suing progressive over False claim on a accident. I was rear ended by a young driver. The claim adjuster favors in the young kid that hit me from behind. This company is very corrupt. People pay them off so they won't have it on their record even tho they are the ones who caused the accident!

Do not believe a thing this company says. They offer "snapshot" active monitoring as an add on, but the app is so buggy that it thinks you're driving poorly/under the speed limit while you're *walking around* with your phone in your pocket (and will ding you as driving dangerously for it). Every time you drive by a wifi hotspot, the app says you are using your phone while driving (and will ding you as driving dangerously). Their advertised affordable coverage covers nothing (like, absolutely nothing). And despite what they quote you as their monthly price, they charge a random amount, and do not disclose where the extra came/went. For our final monthly bill, they appear to have attempted to do maths to figure out how much they forgot/overcharged us over the last 5 months, and are trying to charge us double the usual amount. Do not engage with these people. They are running a scam.

Not bad price compared to some companies for minimum coverage. Was paying for towing but had no way to actually call them or have them pay for it. So just paid for towing myself, because if I called them my insurance would go up. Almost all compare car insurance companies list it as an option. It's not an option I can use. They don't cover people who do deliveries, especially food related deliveries for a living. Can't actually provide coverage for doordash or ubereats even though it's listed. It says and shows options for coverage than makes you call and they tell you they provide no coverage. Have to do multiple quotes to be able to find one of thier plans that's cheaper. Can fill everything out the same way and get different prices each time.

Nothing says evil, greedy capitalism like taking advantqge of hurricane helene victims. I survived withiut filing any claim only for progressive to attempt to extort me by 30%. My car is worth 1000 but my prrmoum is now 700, up from 400.
The time is rapidly apprpaching when people realize insurance is a government scam which is whu the majority wont have it

I have been a Processive customer for about1.5 years,
with no claims. I recently added another vehicle to my policy. The addition went smoothly and the agent was very helpful in getting me the best rate. I was just checking out the Progressive reviews and I was very surprised and disappointed at the number of one star ratings and of all the problems when it came to filing a claim!!! I can only hope that in the event of an accident I won't have the same experience!! Why doesn't Progressive post any response to each of these negative reviews ?

I was hit by a commercial vehicle that totaled my car and pushed me into another vehicle in front of mine. The vehicle in front a SUZUKI SUV had nothing but a scratch and no one injured. I was injured and not at fault yet, Progressive claims to this day 4+ Months later that they need to contact the driver in front of me, when I was able to contact them and find them with no problem. They said they are liable and cannot pay me for my vehicle, in the State of Florida after suffering 4 hurricanes. I asked for rental help, better policy help bundled with rentals insurance and more. I called dozens of times asking for this assistance while experiencing 4-6 hurricanes between June and October getting from my adjuster an irritated response "Hi Erin, just following up on the claim. It has been well over 2 weeks. Has your legal team looked over everything?

Thank you

Best Regards,"

Fron Erin McGhee at Progressive "Hello,



Per my original email:



the law requires us to continue attempting to reach and resolve the damages with the other party for (at this time) another two weeks before we can bring in our legal team to move forward without communication with the other involved driver.



We continued our attempts and have not received a response. I submitted the request to begin legal filings. As with any process, it can take a significant amount of time before we hear a response. We’ll notify you when we can address your damages.



Have a great day,"

This is after I have called, emailed and almost begged for them to reach out to me for 3-4 other services I desperately needed to add to my policy.

Well I was hit in behind on Aug 3,2024 by a woman in a rental Turo car. It was directly in my car rear ended. The ford fusion she was driving whole grill and front bumper was. Totally destroyed from the impact and my rear bumper and taillight on my vehicle was damaged. I was already out of work for back Engery my wife is out now for her knee that was hurt from this incident. They want money but don’t want to pay out when it comes time. My son had them full coverage on a service truck. They dropped the full coverage with out notifications. So when he got into accident when a lady who hit him head on in the truck. Also had Progressive and had basic coverage . They tell him you don’t have full coverage how it that and it’s not paid for. He has a truck wrecked making payments that he can’t use . Been having to rent a truck at $600 a week to do his work. They put out all these commercials say save and bundle. They are not worth getting or being in an accident with someone who they say they cover. I would say don’t get them find other providers. Because either way you will get messed over. Just think your house,car, boat, motorcycle. Yeah I can only imagine how that will turn out. Like I said I’m out work my wife is out until doctor release. And that will be after physical therapy for four weeks. Which she’s been out four now with no pay. So my attorney says that there adjuster says no pain for us and doesn’t want to fix my car. The company just wants your money not to cover anything when you or the other person.

We joined because they offered low rates. But then, every 6 months at renewal, they kept increasing the rates. We are good drivers, no accidents, no tickets, yet our premiums keep increasing every 6 months. When I ask them about it, they say it has to do with "other factors," which basically translates to: "we want to charge you more and hoped you wouldn't notice so we made up a bunch of stuff." Yeah... done with these clowns. So dishonest.

Danie provided a great customer experience while filing a claim. Although it was a total loss, she helped me navigate through the claims process for my Auto coverage since day one.

Switched to Progressive for my car.
Terrible customer service!
Long hold times, disconnected calls, problem not resolved.
DO NOT USE THEM!!

Avoid. Caveat emptor. Simple. You can hear it in every customer service persons voice. They hate you. They hate their jobs. It’s a rip-off. And horrible period. Expensive. Hidden costs. Useless roadside assistance. Useless everything. Would be zero stars if possible. Going back to State Farm. Only switched because we moved to DC. Thankfully we have recently found agents now in MD.

I had auto and homeowner's insurance for 4 years and not one claim. They dropped my homeowner's insurance saying I was in a "high fire risk zone". This confused me as when I got my insurance, they assessed my zone as "low fire risk". When I asked them why they had conflicting assessments they responded with......"I don't know". Well, that's Progressive in a nutshell. The company of confusion and unpredictability.

Cassie was absolutely amazing for customer service please give this girl a raise

Progressive defines corporate greed. Have had Progressive for years with multiple accounts (auto, home, umbrella) and never filed a claim. Recently bought a 15-year-old house. Progressive refused to insure it because...wait for it...the roof was 15 years old and they didn't like the plumbing that 60% of all new construction uses. Dropped all my insurance with them and went with another company. Their primary interest is protecting their bottom line. They don't care about you.

This has been the worst customer service I have ever had with an insurance company. They go back and forth with my monthly payment and have taken over a month to review a document that them NOT reviewing, has made my payment go up $125.00. The rep I have been dealing with is impatient and non informative. I would never recommend Progressive to anyone.

I've paid my premiums without interruption, have had no claims, no tickets and conscientiously drive to avoid risk of harm to myself and others. I even let these people put a tether on my car a couple of years ago to try and get a better rate. Today I learned my rate went up several hundred dollars and I've done nothing different. When looking at my policy, there's no side-by-side comparison I have access to help me figure it out. Customer service said due to supply chain, area conditions, pies falling from the clouds they can just arbitrarily up my rate AND THEY DON'T HAVE TO BE TRANPARENT ABOUT WHAT FEES/BY HOW MUCH or WHERE THEY WERE IMPACTED. THEY ARE ONLY REQUIRED TO TELL ME I'M GOING TO HAVE TO PAY MORE. INSURANCE IS WORSE THAN ANY OTHER PROFESSION. IT'S ZERO LOSS - THEIR RISK ANALYSTS MAKE SURE OF THAT - AND ALL PROFIT FOR THEM. THERE's NO WAY I SHOULD BE PAYING ALMOST $3,000 A YEAR FOR A CAR THAT I WON'T BE ABLE TO SELL FOR THAT MUCH IN 3 YEARS. I'M SO DISAPPOINTED IN THE STATE OF ETHICS WITHIN SOME INDUSTRIES OF BUSINSESS. My new rate, if I don't find better this week, will be just shy of $100 less than my car note. It's a shame and I'm even afraid to make a claim, should I need one, because of the abuse of power businesses like this deal in...afraid to make a claim for fear I'll pay more, even though I pay all year, every year and have likely bought a late model car with all the bells and whistles with as much as I've paid over the years, and nothing to show for it, not even peace of mind at this point. My stress levels are higher with this insurance agreement, not less, so I'm at greater risk of negative impact to my health and $3,000 (every six months) is abusive when I've done nothing personally to incur that but be responsible. Poor, poor business.