I RESPONDED TO YOU DIRECTLY on 27/10/26 letting you know that the order I should have received 23/10/26 had arrived 26/10/26 it was reported by a local. A farmer found this to be DUMPED ON A PUBLIC... Se mer
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Det här tycker kunderna
A big thank you to Graham @SouthCoastGundogTraining for recommending Pro Dog Raw for our cockapoo Honey. Honey has never been food motivated, and we'd tried pretty much everything. Since switch... Se mer
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Fantastic customer service. I had a delivery due from DHL on a Friday. It did not turn up until the Tuesday after. Spoke to customer service who arranged a collection and reorder of the dog food to g... Se mer
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Being new to raw feeding, PRODOG really helped me. Alison, who spent a lot of time over email and phone call helped me understand and set a plan for my Oliver. She really did put me at ease and advise... Se mer
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Företagsinformation
Skrivet av företaget
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Kontaktuppgifter
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, Storbritannien
- 01278556155
- support@prodograw.com
- prodograw.com
4,3
Utmärkt
848 omdömen
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ordered a sample box for my new puppy…
ordered a sample box for my new puppy at 8 weeks,came on time and pretty much frozen(dhl suck but that nothing to do with them as he just throw it next to my door,but ive read reviews about them being late and food unfrozen and customer service not being that good about sorting it so ill pay with paypal just in case ) but my puppy loves it, she was on kibble when i got he a looked bloated and no much energy and runny and smelly poo,but now after a full tub per day, she don't look bloated,way more energy to burn off so she is sleeping more and pooing better, look forward to getting some different meals to try as i got 5 Chicken & Tripe lol so as of now 5 stars
30 november 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Lee,
Thank you so much for taking the time to share your experience. We're really glad to hear your puppy’s sample box arrived in great condition and that she’s already feeling the benefits, more energy, better digestion, and no more bloating is exactly what we love to hear.
We’re sorry to hear about the DHL delivery experience, but we appreciate you recognising that it’s outside our control. We’re always keeping an eye on courier performance and working to ensure orders arrive properly frozen and on time.
It’s wonderful that your little one is enjoying her meals so much, even if it ended up being a Chicken & Tripe week. Please email support@prodograw.com. We will look into this for you.
Thank you again for the 5-star review and for trusting us with your puppy’s nutrition! If you ever need anything, we’re here to help with orders, nutrition, training, and behavior.
Found some plastic bits in 'Duck…
Found some plastic bits in 'Duck Adult'. This is the 5th time. When I switched to 'ProDog', I did mention that my dog is sensitive to 'duck'. (He produces diarrhea). However,
the ProDog still sent them in the bundle. So, I changed the bundle to 'Offal free' this time. I'll see if it meets my expectations.
The pictures of the plastic bits have been sent to ProDog via email on 25/11/25.
24 november 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hello Margaret,
Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience. Finding plastic in any meal is unacceptable, and we take this seriously. We will be passing this directly to our production team and delivery couriers for investigation.
Regarding the duck meals, we hope the switch to the Offal Free bundle is a better fit, but we’d really like to help you order a selection that suits your dog perfectly. We do offer a poultry-free bundle and the Exotic bundle that contains no duck.
Please email us so we can advise on bundles that best suit your dog, and also discuss your complaint regarding the plastic found in the food.
We're here to help and want to ensure you and your dog have the best possible experience with us.
Thank you again for bringing this to our attention. And look forward to hearing from you.
Best wishes
Team ProDog
Our Staffie
Our Staffie, who was a rescue dog, did not have a constant reliable diet. Since moving to the raw food, and with a little more exercise he has become very 'regular' and much more relaxed. He loves all the different raw food bundles, and is always smiling.
24 november 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Alan,
Thank you so much for sharing this lovely update about your Staffie. It’s great to hear how well he’s settled into his new routine and how the raw diet, along with a bit of extra exercise, has helped him become more regular and relaxed. It sounds like he’s truly thriving now.
We’re delighted that he enjoys the different raw bundles… a smiling Staffie says it all.
Thank you for trusting us with his nutrition.
Best wishes
Team ProDog
A great service
My miniature dachshund pups love the food and have never looked healthier. Easy to order and fast delivery, plus they are great at answering any questions you might have.
24 november 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Jenny,
Thank you so much for your lovely review. We’re thrilled to hear your miniature dachshund pups are loving the food and looking healthier than ever.
It’s great to know our ordering process and delivery have been smooth for you, and we’re always happy to help with any questions.
Thanks again for choosing us for your pups’ nutrition, we really appreciate it.
Best wishes
Team ProDog
ProDog Raw is such a good raw dog food…
ProDog Raw is such a good raw dog food . I have a monthly subscription set up which is perfect . I buy the offal free as Dalmatians can’t eat offal and there is a good choice of flavours . I wanted to order the Xmas offal free meal (Deer Santa) and contacted customer services who as always were speedy and very helpful . Great product and company .
19 november 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Julie,
Thank you so much for your lovely review. We’re really happy to hear that your monthly subscription is working perfectly for you and that our offal-free range gives your Dalmatian plenty of choice. We’re glad our customer service team could help with your Deer Santa order, we always aim to be as quick and helpful as possible.
Thank you for choosing ProDog Raw and for your continued support.
Best wishes
Team ProDog
Amazing Company!
I have been ordering from ProDog Raw for many years now. I can't say enough about this company, to truly explain how amazing they are. My deliveries are always on time, excellently packaged and always arrive frozen. The advice and support that the company provides is exceptional! When my dog passed away from old age, the company took their time, to make sure I was okay and offered me help and support. Now that I am getting a new addition, they are more than helpful and knowledgeable. Providing me with information to help me start the transition onto raw. Honestly, I researched for hours to find this company, to save you the time! ProDog Raw is the best company out there! Affordable, supreme quality and excellent customer care! What more can you ask for! Absolutely amazing! Thank you ProDog Raw
19 november 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Jade,
Thank you so much for your wonderful review. We’re truly honoured to have supported you and your dogs over the years. It means a great deal to hear how consistently happy you’ve been with our service, deliveries, and the advice from our team.
We were deeply sorry to hear about your loss, and we’re grateful we could be there for you during such a difficult time. Knowing that we can now support you as you welcome a new addition to your family is incredibly special to us.
Your loyalty and trust mean everything. We’re thrilled that our quality, affordability, and customer care have made such a positive impact, and we’re here whenever you need us.
Thank you again for taking the time to share your experience and for choosing ProDog Raw.
Best wishes
Team ProDog
My frenchie loves her complete raw food…
My frenchie loves her complete raw food and healthy treats. I’m so happy with the service . Prodog are a bit pricey but you do get amazing service and quality products so worth the money
3 november 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Luke,
Thank you so much for your lovely review! We’re delighted to hear that your Frenchie is enjoying her complete raw meals and healthy treats. That’s what it’s all about.
We really appreciate your kind words about our service and product quality. It means a lot to hear that you feel the value, care, and quality are worth it.
Thanks for choosing ProDog Raw. We’re always here for you and your girl.
Best wishes
Team ProDog
Very Fussy Goldendoodle
With a very fussy Goldendoodle I am happy to say that he has never once turned his nose up at his ProDog. I no longer have to worry about wasting food so I order the 25kg bundle which is great value as it lasts 50 days. Delivery has always been spot on. Any contact I have made with customer services has been answered extremely quickly and with satisfactory outcomes. I wouldn't hesitate to recommend to any pawrents looking to feed fab quality raw good to their fur kids
20 november 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Rhona,
Thank you so much for your super review. We’re delighted to hear that your fussy Goldendoodle is loving his ProDog meals, no more wasted food is a big win too. It’s great to know the 25kg bundle is working perfectly for you and offers such good value.
We’re also happy to hear that our delivery and customer service teams have consistently met your expectations. Your recommendation truly means a lot to us.
Give your four-legged friends some extra cuddles from the ProDog team, and thank you for choosing us.
Best wishes
Team ProDog
Excellent food
ProDogs customer service and knowledge of their product and nutritional advice is great. My dog is loving the food and I wish we’d have switched to raw sooner! His coat is amazing and gut health has definitely improved. Only thing I would say is that the courier service they use is DHL and they can be pretty heavy handed often breaking tubs so advise you keep spare. Customer service however were fab at sending out spare when required.
19 november 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Catherine,
Thank you so much for your super review. We’re thrilled to hear that your dog is loving the food and that you’re already seeing improvements in coat condition and gut health. That’s exactly what we aim for.
We really appreciate your kind words about our customer service and nutritional support. Our team is always here to help.
We’re sorry to hear about the issues you’ve experienced with DHL. While we work closely with our courier partners, we know things can happen in transit, and we truly appreciate your patience. We’re glad our team could quickly get replacements sent out for you. Your feedback is extremely valuable, and we’ll continue working on improving the delivery experience.
Thanks again for choosing ProDog
Best wishes
Team ProDog
Excellent product and service
This is our first time introducing a raw food diet for our two Frenchies and they love it! Clean bowls every day. We opted for a variety pack of 20, which arrived promptly, well packaged and still frozen. We will definitely be subscribing from now on.
11 november 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Clare,
Thank you so much for your super review. We're delighted to hear your Frenchies are enjoying their first experience with a raw diet, clean bowls are the best feedback we could ask for.
It's great to know the variety pack arrived promptly and in perfect condition. We’re so pleased to have you join our subscription and look forward to keeping those bowls clean every day.
If you ever need anything or have any questions along the way, we're always here to help.
Best wishes
Team ProDog
Very pleasant experience ordering food…
Very pleasant experience ordering food my dog loves it when it’s delivery day she gets so excited as soon as I open the box to load up the freezer she doesn’t leave my side good value for money with the bundles and my dog is always excited at meal time very convenient service overall and would definitely recommend
3 november 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Paul,
Thank you for sharing such a lovely review. We’re so happy to hear that your dog gets excited for delivery day. That’s exactly what we love to hear. It’s great to know the bundles offer good value and that mealtimes are such a hit. We’re glad our service has been convenient for you, and we truly appreciate the recommendation. If you ever need anything, we’re always here to help.
Best wishes
Team ProDog
Invaluable Support
After contacting the helpline I was contacted by Alison. A great nutritionist who really helped me with making sure we’d chosen the right bundle for our 10 month old Lab retriever after we had made a connection with having an intolerance to chicken. Following on from this I spoke to Caroline Spencer, a behaviourist who gave equally amazing advice. This is amazing & invaluable to have these specialist experts on hand. My contact was the 5/11/25 and the new food bundle was dispatched and with us the 6/11/25
Honestly can’t thank you enough. The food is great. Comes frozen in perfect storage tubs as well. Our dog loves the food.
5 november 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Debbie,
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that Alison was able to support you in choosing the right bundle for your young Lab, especially after identifying the chicken intolerance. It’s great to know that Caroline’s behavioural guidance was just as helpful — we’re incredibly proud to have specialists like them available for our customers.
We’re also thrilled that your new food bundle arrived so quickly and that your dog is loving the meals. Our team puts a lot of care into ensuring the food arrives perfectly frozen and conveniently packed, so it’s lovely to hear this has made a difference for you.
Thank you again for your kind words — they truly mean a lot to us. We’re always here if you need anything at all.
Best wishes
Team ProDog
Excellent service and support.
I have a 5yr old cockerpoo called Woolly who is a fussy eater.
We have 2 members of our family who have already switched to RawDog Pro with 100% success, so we decided to give it a go.
Woolly absolutely loved it from the word go, but his tummy was taking time to adjust, so we contacted the Nutritionist (Alison) from RDP via email.
Alison responded almost immediately and asked specific questions, which we answered.
Later that same day Alison rang me and we chatted for 25 minutes.
She gave me excellent and honest advice about our issues.
She said the RawDog diet doesn't suit all dogs and promised to ring me again in a few days to see how Woolly was getting on.
Alison was a woman of her word and rang back.
We had followed her advice, which was working.
During the call I asked Alison further questions which she answered readily and easily.
Woolly is a very happy chappy and I am very pleased that at last we've found a product that is not only nutritious but he loves to eat.
I highly recommend anyone thinking of trying a raw diet to contact this company first.
31 oktober 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hello Kay,
Thank you so much for sharing such a detailed and heartfelt review! We’re over the moon to hear that Woolly is now enjoying his meals and thriving on ProDog Raw. It’s fantastic to know that our nutrition support made such a difference. Alison will be delighted to read your kind words.
We truly believe every dog deserves to feel their best, and it’s wonderful that Woolly’s transition to raw has been a success. Thank you for your trust, your patience during the adjustment period, and for recommending us to others, it means the world to our team.
Best wishes
Team ProDog
My Lab Loves it
My previously fussy Labrador has been fed raw food from about 6 months old. We had tried many alternatives but ProDog Raw is by far the best; the difference it has made is amazing. His coat is shinier, his energy levels are fantastic, and his digestion has really improved. I love knowing he’s getting the best possible nutrition.
The customer service team is brilliant too — always quick to respond to any questions and nothing is too much trouble. What really sets them apart is the expert advice; incredibly knowledgeable, friendly, and happy to help with any questions.
Highly recommend Pro Dog Raw to anyone thinking about switching to raw! 🐾
5 november 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Sara,
Thank you so much for sharing your wonderful feedback. A fussy Labrador, who'd have thought it! We’re thrilled to hear that your Labrador is thriving on ProDog Raw and loving every bite.
It’s amazing what the right nutrition can do. A shiny coat, great energy, and improved digestion are exactly the kind of transformations we love to see.
We’re also delighted that you’ve had such a positive experience with our support team. They’ll be so happy to hear your kind words. Thank you for recommending us and for being part of the ProDog.
Best wishes
Team ProDog
Prodog are the only company I trust for…
Prodog are the only company I trust for being open about their ingredients and my two dogs love their food. The company with the most variety
4 november 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hello Kate,
Thank you so much for your wonderful feedback. We're thrilled to hear that you trust ProDog and that your two dogs are loving their meals. Transparency and variety are really important to us, so it means a lot to know that you appreciate both.
Thanks for being part of ProDog
Best wishes
Team ProDog
My dog is thriving on prodog raw.…
My dog is 8.5 months old and I have given him prodog raw from the start which was advised by the breeder.
I am very pleased I took notice, my dog is thriving on the food. I have experienced fast delivery from prodog which is amazing, the choice is good, the quality seems very good and customer service that I have experienced has been excellent. 10/10
29 oktober 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hello Maxine,
Thank you so much for your super feedback.
We’re delighted to hear your pup is thriving on ProDog Raw and that you’ve had such a positive experience with our products and service.
It’s heartwarming to know your breeder recommended ProDog. We really appreciate your support and your 10/10 review.
If you have any questions or need assistance, please do get in touch with us.
Best wishes
Team ProDog
Happy customer
I've been a customer with Prodog for over a year now,in that time my 2 dogs (staffy & pocket bully) have tried several of the variations from the Complete range while I learned more about raw feeding ,they thrived ,I now use Prodogs 80/10/10 range and it's dogs eagerly waiting and clean boards everytime but more importantly my dogs are healthy and energetic ,with shiny coats and mischievous glints 🙂
31 oktober 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hello Steve,
Thank you so much for your wonderful review. We’re thrilled to hear your dogs have thrived on our food and that you’ve enjoyed exploring the different variations from the Complete range. It’s super to know they’re happy, healthy, energetic, and sporting those shiny coats (and mischievous glints!).
Your support over the past year means a lot to us, and we’re delighted to be part of your dogs’ mealtimes.
Best wishes
Team ProDog.
Food and advice
Excellent advice when needed fast response to any questions you may have very helpful the food is excellent quality our dog loves it.
29 oktober 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Thank you so much for your kind review. We’re delighted to hear that you’re happy with our advice and that your dog loves the food.
It’s always our goal to provide both high-quality nutrition and helpful support whenever you need it. Thank you for letting us know we are reaching our high standards.
We really appreciate your trust and feedback.
Best wishes
Team ProDog
Order not delivered on time, poor customer service.
My order has not been delivered on the expected day. They seem to find it acceptable that a courier can deliver it a day later than the given date. Well it is not. Neither is it acceptable that when it arrives a day late if any of it is defrosted I will have to go through a complete rigmarole WITHIN 1 HOUR of delivery to make a claim against them. I will not be able to do that, no one will be here tomorrow. I have asked them to cancel the delivery and refund me - they will not. Incidentally my own business involves sending out perishable goods, we use a 24 hour service, if it fails we give our customers the benefit of the doubt without expecting them to jump through impossible hurdles. The way I have been treated by this company is outrageous.
30 oktober 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hello Sharon,
We are genuinely sorry to see the frustration caused by this, and I completely understand how disappointing this experience has been for you. It’s never our intention for a customer to feel let down, and I do appreciate you taking the time to share your thoughts.
We always do our best to support every customer fairly and in line with our published terms. I realise this situation has been frustrating, particularly with the courier involved, and I’ll make sure your feedback about DHL and delivery performance is passed directly to our logistics team for review.
While we may not be able to reach the outcome you were hoping for, please know that your feedback will be taken seriously and used to inform our ongoing service improvements.
We must be clear on expectations that we do outline that delivery estimates must allow for up to 24 hours of delay and our packaging keeps the integrity of parcels for this period, as we regularly send to 2 day delivery areas.
With this in mind, please always ensure you are available for your estimated delivery date and the following day to avoid these circumstances.
After contacting our customer service team this morning, we have been advised that the utmost has been done to ensure this is delivered ASAP today.
Best wishes
Team ProDog
Best service and quality
I have a 5-year-old cockapoo who turned his nose up at all food and has allergies. Since I have decided to put him on raw food, ProDog Raw is the only food I've given him, and he loves it. Never fails to eat his entire bowl, his coat is soft, and he's had no issues whatsoever. Also the customer service is 10/10.
28 oktober 2025
Omdöme utan inbjudan
Svar från ProDog Raw
Hello Dona,
Thank you so much for your wonderful review. We're delighted to hear that your cockapoo is loving his ProDog Raw meals and that his coat and health are thriving. It’s always amazing to see the difference raw feeding can make.
We truly appreciate your kind words about our customer service too. Our team will be very happy to hear your feedback.
Thanks again for choosing ProDog
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