I RESPONDED TO YOU DIRECTLY on 27/10/26 letting you know that the order I should have received 23/10/26 had arrived 26/10/26 it was reported by a local. A farmer found this to be DUMPED ON A PUBLIC... Se mer
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Det här tycker kunderna
A big thank you to Graham @SouthCoastGundogTraining for recommending Pro Dog Raw for our cockapoo Honey. Honey has never been food motivated, and we'd tried pretty much everything. Since switch... Se mer
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Fantastic customer service. I had a delivery due from DHL on a Friday. It did not turn up until the Tuesday after. Spoke to customer service who arranged a collection and reorder of the dog food to g... Se mer
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Being new to raw feeding, PRODOG really helped me. Alison, who spent a lot of time over email and phone call helped me understand and set a plan for my Oliver. She really did put me at ease and advise... Se mer
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Företagsinformation
Skrivet av företaget
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Kontaktuppgifter
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, Storbritannien
- 01278556155
- support@prodograw.com
- prodograw.com
4,3
Utmärkt
848 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Prodog Raw are a very good business and…
Prodog Raw are a very good business and have been with them for years.My three retrievers love their food. I recently had an issue with my card ( nothing to do with prodog) and once I'd sorted it out I was able to get my subscription back on track and it was delivered the next day,
20 juli 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hello Carryl,
Thank you so much for your super review and for being a loyal ProDog Raw customer over the years. We're delighted to hear that your three Retrievers continue to love their food.
We're also pleased we could help get your subscription back on track once your card issue was resolved, and that your order arrived the very next day. Providing a smooth and reliable service is always our goal.
Thank you again for your continued support, it really does mean a great deal to us.
Best wishes
Team ProDog
Free Advice with feeding expert
I contacted ProDog Raw to request a free consultation with a feeding expert. I was contacted by email the next day by Alison who asked me specific questions about my current feeding/medicine/supplements. From this information Alison was able to give me advice on how I can help my dogs skin conditions. At no point did I feel pressured to buy ProDog products. I have now ordered Reset and will follow Alisons advice which will hopefully help. Great service from Alison at ProDog. I would fully recommend this company.
22 juli 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Wes,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that Alison was able to provide you with a thorough and helpful consultation, taking the time to understand your dog's current diet, medication and supplements before offering tailored advice.
It's great to know you felt supported without any pressure, as that's exactly the experience we aim to provide. We hope the Reset supplement, alongside Alison's recommendations, helps improve your dog's skin condition, and we're always here if you need any further advice or support along the way.
Thank you for your recommendation and for choosing ProDog Raw. We'll be sure to pass your lovely feedback on to Alison.
Best wishes
Team ProDog
Never agaiz
EDIT: Faith restored. Company responded following my feedback and put things right. Thank you.
Long-standing customers. Good service til now. We received an order just within the 60 hours, but it was 24 hours late due to failed delivery the previous day (driver issue not us). The food in the van all this time during a 30 plus degree heatwave. I checked the order with the delivery driver. We agreed together it was completely defrosted. Delivery driver took a pic, recorded a return, and took food away. We informed Prodog and asked for new delivery. Prodog refused because we did not have our own photo/video evidence. We ordered £120 worth of frozen food (6 week supply). We received defrosted food. I tried to explain. They reiterated it was our loss. I will never buy food from Pro Dog Raw again.
14 juli 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Thank you for taking the time to leave your feedback. We're genuinely sorry to hear you were disappointed with your experience.
As discussed during our correspondence, DHL do not have the authority to decide whether an order should be returned without first contacting us. We do ask customers to contact us as soon as possible if there are any delivery issues, as outlined on the packing slip included with every order, so we can assess the situation and provide the appropriate support.
We appreciate this was an extremely challenging period during the heatwave, and we understand how frustrating the situation was. We do, however, have to follow our claims process, which requires photo or video evidence so we can investigate.
We trust the resolution provided is to your satisfaction. If you have any further questions or would like to discuss anything further, please don't hesitate to get back in touch with our Customer Support team, we're always happy to help.
Best wishes
Team ProDog
A great product.
A great product.
Clear about which proteins are used and single proteins available.
Efficient ordering system and great you can select the day for delivery.
Reliable delivery service.
Good, personal customer service.
4 fit, healthy and happy working labradors!
2 juli 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hello,
Thank you so much for your great review. We're delighted to hear that you value our clear protein information, flexible delivery options, reliable service, and personal customer support.
Best of all, it's super to know your four Labradors are fit, healthy, and happy on our meals, that's exactly what we love to hear!
Thank you for choosing ProDog, and we look forward to keeping your pack thriving for years to come.
Best wishes
Team ProDog
Excellent customer service
Excellent customer service! We experienced a slight issue with the DHL delivery, but as soon as we contacted ProDog, Liselle from the Customer Support team handled everything quickly and efficiently. Great communication and a fast resolution. Highly recommended!
6 juli 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Adam,
Thank you so much for your super review. We're delighted to hear that Liselle was able to resolve the DHL delivery issue quickly and keep you informed throughout the process. We'll be sure to pass on your kind words to her, they'll mean a lot.
Thank you for your patience and for recommending ProDog. We truly appreciate your support and look forward to serving you again.
Best wishes
Team ProDog
Pro Dog team and staff are always happy…
Pro Dog team and staff are always happy to help in guiding you the right way for exerlant raw food good value an veriaty had a good chat with Alison Frost about nutrition she was very helpful and that is wot we always want for our dogs she loves her food thanks
29 juni 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Linda,
Thank you so much for your wonderful review! Thank you for letting us know about your positive experience with the Pro Dog team. It's great to know Alison was able to help with your nutrition questions and provide the guidance you were looking for.
We believe every dog deserves the very best, so we're pleased your dog is loving her food and that you appreciate the value and variety we offer. Thank you for your kind words and for choosing Pro Dog. we look forward to continuing to support you and your dog's health for many years to come.
Best wishes
Team ProDog
Great customer service
Badly let down by the courier just as we were about to go on holiday, but Liselle's customer service skills saved the day quickly and without fuss.
30 juni 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hi RWPW,
Thank you so much for your lovely review. We're sorry to hear the courier let you down, especially just before your holiday, but we're delighted that Liselle was able to step in and get everything sorted quickly and without any fuss.
We'll be sure to pass your kind words on to her—they'll mean a lot. Thank you for your patience and for choosing ProDog.
Best wishes
Team ProDog
Best raw dog food
Best raw dog food, best selection, best prices, best customer service, simply the BEST!
7 juli 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Brit,
Thank you so much for such an amazing review. We're absolutely delighted to hear you think we're the best for raw dog food, selection, prices and customer service.
Your kind words really do make our day and mean so much to the whole team. Thank you for your support, we're happy to be keeping your dog happy and healthy with ProDog.
Best wishes
Team ProDog
any problems with pro dog soon get…
any problems with pro dog soon get sorted once you let them know, they are a very reliable concern and my dog loves the raw food.
30 juni 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hi John,
Thank you so much for your kind review. We're really pleased to hear that your dog loves our raw food.
We also appreciate your recognition that, on the rare occasion an issue arises, our team is committed to putting things right as quickly as possible.
Your support and trust mean a great deal to us, and we look forward to continuing to keep your dog happy and healthy.
Best wishes
Team ProDog
Pro Dog always keep you updated with…
Pro Dog always keep you updated with orders. During the recent hot spell when deliveries were affected, Pro Dog kept you up to date. I phoned and left a message on their answer machine. My return call was dealt with swiftly I received a message within 10 mins of calling them. My query was answered. On an another massive plus, my 2 fur babies absolutely love their Pro Dog meals.
30 juni 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Debbie,
Thank you so much for your super review. We're delighted to hear that you felt well informed throughout the recent hot spell. While the warmer weather did bring some delivery challenges, we always aim to keep our customers updated every step of the way, so it's wonderful to know our communication made a difference.
We're also pleased that your call was returned promptly and that we were able to answer your query quickly. Providing helpful, responsive customer service is something we take great pride in.
Most importantly, we're thrilled to hear that your two four legged friends love their ProDog meals! Thank you for your continued support and for taking the time to share your experience—it really means a lot to the whole team.
Best wishes
Team ProDog
ProdogRaw are superb!
ProdogRaw are superb! Not only do they provide good quality, nutritious raw dog food but they provide such helpful information and advice if you need it. Deliveries are well organised and their customer support is excellent! We are new puppy owners, with no experience of raw dog food and have asked them for advice about food quantities, diet issues and our puppy’s behaviour. Their nutritionist and behaviour expert came back quickly with help and kept checking how things were going, all free of charge. I can’t praise them enough! Their food is reasonably priced comparatively but the free extra advice is worth so much more. You must give them a try, you won’t regret it I’m sure.
1 juli 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hello Sandra,
Thank you so much for your wonderful review. It means the world to us to hear that you've had such a positive experience, especially as new puppy owners.
We're delighted that both our raw food and our support have helped you feel more confident on your puppy journey. Our team is passionate about providing not only nutritious, high-quality food but also the guidance and reassurance our customers need along the way, so it's fantastic to hear that our nutritionist and behaviour expert were able to help.
Thank you for taking the time to share your experience and for recommending ProDog Raw to others. We're excited to continue supporting you and your puppy as they grow. Give your little one a cuddle from all of us at ProDog Raw.
Best wishes
Team ProDog
Amazing!!!
Amazing!!!
Evry delivery is excellent and the quality of the raw meat is great, our puppy is very happy and healthy.
Thank you so much 🙂
30 juni 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Federica,
Thank you so much for your super review. We're delighted to hear that you're happy with our deliveries and the quality of our raw food. It's especially lovely to know your puppy is thriving, happy, and healthy, that's exactly what we aim for. Thank you for choosing us and for taking the time to share your experience. We look forward to continuing to serve you and your puppy.
Best wishes
Team ProDog
Subscription Customers Left Carrying the Cost
I have been a ProDog Raw subscription customer for some time because I rely on the service to provide a regular and reliable supply of food for my dog.
During the recent hot weather, ProDog Raw made the decision to suspend deliveries due to concerns about maintaining food quality during transit. I completely understand the importance of food safety and appreciate that the weather is outside of anyone's control. However, what I find unfair is that the impact of this decision fell almost entirely on customers.
I was given less than 48 hours' notice that my subscription order would not be delivered, despite payment already having been taken. This left me scrambling to source alternative food at short notice to avoid running out. In my case, 10 days worth of replacement food cost £45, whereas my normal ProDog Raw subscription costs around £52 for 33 Days
Customer service was polite, responsive and transparent throughout, and I did receive a refund for the undelivered order. However, that refund does not address the significant additional cost and inconvenience caused by the cancellation.
What is particularly frustrating is that other raw food suppliers appear to have invested in solutions that allow them to continue delivering during hot weather, including enhanced insulated packaging, polystyrene shipping boxes and temperature-monitoring devices that track conditions throughout transit. ProDog Raw's approach appears to be to stop deliveries altogether when temperatures reach a certain point.
If a company chooses not to invest in measures that would allow deliveries to continue safely during foreseeable weather conditions, then the burden ultimately falls on customers who are left to find alternatives, often at much higher cost and with very little warning.
I appreciate that ProDog Raw prioritised product quality, but as a subscription customer I expected a more reliable service and better contingency planning. A subscription should provide confidence that your pet's food supply is secure, not leave you worrying about how you will feed your dog with less than a day's notice.
24 juni 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hello George,
Thank you for taking the time to share your experience.
First and foremost, we're sorry for the inconvenience and frustration caused by the suspension of deliveries during the recent period of exceptionally hot weather. We fully appreciate that, as a subscription customer, you rely on us to provide a regular and dependable supply of food for your dog, and we understand the difficulties that arose when your order could not be delivered as planned.
The decision to suspend deliveries was not taken lightly. As a raw pet food manufacturer, we have a responsibility to ensure products reach customers in a safe condition and maintain the high standards of quality we expect. When temperatures reached levels that created concerns about the integrity of products during transit, we felt it was the responsible course of action to temporarily pause shipments.
While we appreciate your comments regarding alternative packaging and temperature-monitoring solutions, it's worth noting that a number of raw feeding companies across the industry also chose to suspend deliveries during the same period due to the extreme conditions. Different businesses have different logistics networks, packaging systems and risk assessments, and there is no single approach adopted by all suppliers.
We understand that receiving short notice of a delivery suspension was disappointing, particularly after payment had already been taken. Wherever customers requested refunds for affected orders, these were processed promptly, including in your case. While we recognise that a refund cannot remove the inconvenience of sourcing alternative food at short notice, we felt it was important that customers were not left out of pocket for orders we were unable to fulfil.
We are pleased to hear that you found our customer service team polite, responsive and transparent throughout the process. We will also take on board your feedback regarding contingency planning and communication, particularly for subscription customers who understandably expect a reliable and consistent service.
Our intention was never to transfer the burden onto customers, but rather to avoid the risk of raw food arriving in anything less than optimal condition. We appreciate your feedback and will continue reviewing our processes to ensure we balance product safety, service reliability and customer expectations as effectively as possible in future periods of extreme weather.
Thank you again for sharing your concerns.
Best wishes
Team ProDog
Great products & Customer Service
ProDog Raw has excellent natural products and their customer servcie is excellent. Highly reccomend!
16 juni 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Nicky,
Thank you so much for your super review. We're delighted to hear that you're impressed with our natural products and that you've had a great experience with our customer service team. Your recommendation means a lot to us, and we're grateful for your support.
We look forward to continuing to provide the products and service you and your dog deserve.
Best wishes
Team ProDog
Excellent service provided
Excellent service provided. Always polite, very helpful and accommodating. I would strongly recommend
17 juni 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Gary,
Thank you for your kind words and recommendation. We're delighted to hear that you found our service polite, helpful, and accommodating. Providing excellent customer service is always our priority, and your feedback means a great deal to us. We truly appreciate your support and look forward to assisting you again in the future.
Best wishes
Team ProDog
Svar från ProDog Raw
Thank you for your kind review and for mentioning our fabulous customer service team Your feedback means a lot to them., and we look forward to serving you again soon.
Best wishes
Team ProDog
Helpful and friendly staff
Helpful and friendly staff. Excellent service and my dogs love their food.
28 maj 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Good morning Caroline,
Thank you so much for your kind words and for mentioning our helpful and friendly support team, they always endeavour to give the best support and keep up the high standards of ProDog . We’re also delighted to know that your dogs love their food. Your support is very much appreciated.
Best wishes
Team ProDog
Feeding issue
I had a problem with my 14 mth old rottweiler not eating properly. After 2 consults with Caroline the behaviourist at Prodog she gave me very helpful advice and reassurance. Fab service.
3 juni 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hello Mrs Firth,
Thank you for your kind review. We're so pleased to hear that Caroline was able to provide helpful advice and reassurance regarding your young Rottweiler's eating habits. It’s always our goal to support both dogs and their owners with practical guidance and confidence. We appreciate you taking the time to share your experience and wish you and your dog all the very best moving forward.
Best wishes
Team ProDog
Revised review
An edited version of my previous review; Their product is very good - I have been buying it for years now. The issue I had was with a delivery that never arrived but according to the courier (DHL) it had been delivered. Now these things happen from time to time, and my gripe was with the lack of communication from ProDog Raw having left multiple messages about my non delivery. This has now been addressed and I am very satisfied with the outcome - just a shame it took as long as it did... So, to summarise; I thoroughly recommend the ProDog Raw product but please when a customer has a delivery issue, prioritise it as it leaves the customer feeling let down when there's no communication.
5 juni 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Good morning I Jackson,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration.
The level of service you describe falls well below the standards we aim to provide. We sincerely apologise for the issues surrounding your order, the delivery problem, and the delays in communication and resolution.
A member of our Customer Support team will be contacting you today so that we can investigate what has happened and work towards a fair resolution as quickly as possible.
We value all customer feedback, whether positive or negative, as it helps us identify where improvements are needed. We regret that your recent experience has left you feeling disappointed and hope we can restore your confidence in our service.
Best wishes
Team ProDog
Happy dogs
Since I have been ordering from pro dog raw I have not had any issues or concerns so far so good
Happy with the food and my dogs love it so much
Delivery online is great as you can choose a day ahead which is so helpful.
Highly recommend
1 juni 2026
Omdöme utan inbjudan
Svar från ProDog Raw
Hi Ms Foster,
Thank you for your super review. We're delighted to hear that both you and your dogs are happy with our food and service.
It's great to know that our delivery scheduling option has made ordering more convenient for you, and we're especially pleased that your dogs are loving their meals.
We really appreciate your recommendation and your continued support. Thank you for choosing Pro Dog Raw.
Best wishes
Team ProDog
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