ProctorExam Omdömen 52

Due to my closest exam being over 4 hours away by train I (stupidly) opted for remote invigilation. I expected proctor exam to install all sorts of completely unnecessary spyware, but what I didn't expect was how completely ineffectual tech support were when a problem was encountered.

My first issue was that their app wouldn't work on my phone, they said it was a problem with my exam body not them (how my exam body has anything to do with their app I will never know) but when I contacted my exam body they had a 'simple fix' to just reinstall the app - as if I didn't try that repeatedly over the course of a few days to try and get this working.

At some point, the link that I needed to use to test the tech just suddenly stopped working, so I had a much more serious problem now, but given that it took my exam body 4 weeks to reply to the first issue I am not hopeful that this will be resolved in time for my exam.

It will now either work or it won't on the day. Just more unnecessary stress for an exam worth £200.

Software is easy to use and intuitive. Easy to take your exam and proctor was helpful in the chat. Had a small technical issue which was solved by tech support

I booked an exam with someone else but they use proctorexam. They are technically very limited and force you to install a chrome plugin - which is a problem if you don't use the chrome browser. Since chrome is a nightmare when it comes to privacy they should support at least one other browser.
Support is not helpful at all.

I sat in examination provided by the digital college. They are wonderful. Proctor exam, however, are not so good when it comes to accommodating accessibility requests. Luckily, I end up passing my qualification. The invigilator checks for the exam via proctor exam were very stressful. I have cerebral palsy and that means that my muscles don't work normally, and when I had to hold my ID up to the camera, I could barely do it because I needed two hands to hold my ID, but then I needed to press the "take a picture button" to snapshot the appropriate portion of my ID. This was very difficult and stressful. Luckily my invigilator allowed me to continue stating that I had passed all the appropriate checks, but if I can help it I will not be using any online exams checks process by this company because it was incredibly stressful. The only reason I haven't given one star is because the invigilator was very kind and patient. It would be very helpful if I have been given the appropriate accommodations to pass these checks before exam checks. But obviously you're not allowed anybody else in the room with you which means that I kind of struggled a bit. Lesson learned on my behalf. I hope they consult a accessibility specialist. My advice to anybody who contends with a physical disability themself - find out beforehand if your qualification provider is using this company, and then if the answer is yes, run for the hills

Total scamner. They make you fail to get you rebook and repay them. They always bring excuses that your device is not compatible.That's all about to get more money out of you for your exam. I totally lost my interest on the course that I have spent 2years for throught this robotic company 🙃 😐 😒 😑

A colleague of mine recently sat an exam invigilated by this software, an exam which I should also be taking this week.
Although it allowed her to take the exam, and she passed, she has been told she failed because the software could not identify her via her identity document. As this was presumably obvious before the exam, why did it let her sit it?

I am autistic, and so very prone to anxiety, and the last thing I need is to have to worry about the invigilation software, but given the feedback on this page how can I not worry about it?

I have so little confidence in this software that I have told the setting organisation that I would rather not sit the exam and forgo my qualification rather than sit an exam invigilated by this product.

If this really is the leading European software in this area, as claimed in Proctor Exam's puff on this site, then God help their competitors. 1 star is definitely 1 too many.

This company is a money grab. If you somehow make it through your exam might as well buy another exam because for no reason the cameras shuts off

If I could give zero stars, I would. As if finding a job isn’t stressful and frustrating enough, my experience just added salt to a deep wound! I tried to set up their software on my PC so I can take an employment exam for a job I applied for, and the setup has been a complete and total migraine! I completed Step 5 of the process, which involves adding a Google Chrome add-on and sharing my screen, only to be redirected back to Step 4 of the process, which involves setting up the webcam. I tried contacting support, only to be given the same set of ineffective steps over and over again! When I tell them I completed the steps, they asked me again “Can you please confirm you completed the steps?” Apparently, either English isn’t their first or second language or they are complete morons (perhaps a little of both). The last time I talked with someone, I tried 5-10 different things that he suggested, which included sitting closer to the Internet source (I was within only a few feet) and resetting the connection—neither worked.

Special thanks to them, I was forced to give up and I now have to drive an hour and a half out of my way to take the exam on-site and take time off work unpaid! They should pay for my lost wages and transportation. If you are an employer or academic institution, I highly recommend you not use this service! Please spare your job/school applicants and students the hassle.

NULL !!!!
Cela fait deux fois que j'essaie de passer mon TOIEC. A chaque fois je dois passer toutes une série de tests techniques et tout est ok . Sauf que le jour J , la caméra n'est pas détecté et cela que sur leur site. Le support me fait faire tous les tests inimaginable, même un test de vitesse de ma connexion (aucun rapport avec la caméra qui n'est pas détecté uniquement sur leur page, vu qu'elle l'est sur les autres pages testées). Bref 4 heures de perdues, pas de TOIEC et surtout pas mon diplôme MBA car, la date de remise du TOIEC sera dépasser. Alors , ne faites pas ce tests en ligne. Allez le faire en présentiel. A fuir donc

i am so dissapointed with this website, i have been in contact with them to help me with step 2 (system check) and all i got was "speak with your institution" or "reload the page" i have obviously tried this and if i could give no stars i would. no student should have to go through this dredful experience whilst stressing about an exam as it is. i will probably miss my exam because of the lack of help i have recieved.

I will not use the language that I feel like using to describe the service I have received today as it is certainly not polite! To summarise:
- Livechatted before the exam started to check that the form of I have is acceptable, which they confirmed it was
- Started the exam to be told the ID was not acceptable
- Advised I was going home to get alternative ID and would be back within the alloted timeslot given
- Got back with the ID within the timeslot and was told that the exam had been cancelled. Not advice given on how to rebook

Utterly dreadful service, this company cannot be relied on at all. I note that 90% of the reviews on here are 1 star and I can certainly see why. If you are a company considering employing Proctor to provide online exams I would urge you to urgently reconsider

ATTENTION au test en ligne, sans aucune autre forme de justification, un mail est envoyé pour vous expliquer que le test est refusé pour "(logiciel non autorisé ouvert lors du test), sans aucune impression d'écran pour vous dire ce qu'il n'allait pas, impossible de corriger l'erreur pour le prochain test, aussi on vous précise qu'aucun recours n'est possible.
J'avais pourtant tout vérifier, tout contrôler. il n'y avait que google chrome d'ouvert.
Le SAV vous explique qu'il ne possède aucune explication complémentaire.
Comment repasser l'examen en ligne sereinement sans savoir ce qu'il faut corriger sur mon écran sachant que j'avais tout fermé ?
Expérience client vraiment déplorable.
Très très frustrant d'avoir payé et travailler le TOEIC pour ce résultat.
Ps : le score n'est pas communiqué suite à ce défaut, de l'argent et du temps jeté par la fenêtre.

NOT HAPPY WITH THE CUSTOMER SERVICE TEAM AND PROCESS OF PROCTOR EXAMS AS WHY WE NEED TO USE MOBILE CAMERA WHILE WE HAVE IN BIULT LAPTOP CAMERA???? WITHOUT GIVING TECHNICAL SUPPORT 2 TIMESWITHOUT PROPER TECHNICAL SUPPORT AND VOIDED MY EXAMS 2 TIMES. PROMETRIC IS WAY BETTER THAN PROCTORE EXAMS>

What an awful company this is. During an exam I took at home they repeatedly asked me to refresh my page, so I couldn't focus straight on the exam. After a while there was a major error on their side. My exam was broken off due to it and the only thing they could say was: you need to contact the exam company for rescheduling and book a new exam. The exam company couldn't do anything for me because they needed a registration number which I didn't have because my learning company booked it and is closed in the weekend. They wasted my entire weekend due to this. Awful!

A poor website.No guide as to how to download an extension in various browsers.I use microsoft edge and was told to install Chrome instead.This didnt work and they gave up and told me to contact my institution.
I then realised they had been giving me wrong advice so I went back to microsoft edge and figured out how to get the extension and now its ok.They wasted over two hours of my time.They just work off a script I suspect and have no knowledge of browsers other than Chrome.Pretty pathetic.

Een examen afleggen met behulp van proctorexam is gewoon niet te doen. Je MOET een laptop of computer gebruiken met een google chrome browser waarna het praktisch onmogelijk is jezelf aan te melden voor het examen zelf. Erg frustrerend omdat je niet door het aanmeld proces heen komt. Online hulp is er wel maar nutteloos. Geeft een fijn gevoel als je graag examen wilt doen... :(

Horrible organisation and system. There are so many things wrong with them from their awful customer service, appalling processes, lying and awful system that I don't even know where to start. Why is the regulator not doing anything about them and removing them from the market? Avoid any courses that uses this organisation for their exams and tests.

I wanted to do an exam at 11:00. Now it is 14:00 and I am still with support..... Trouble with browser. Trouble with camera: not working (it is working with other programs). Next: connection problems! My internet is really perfect. What a frustration!!!!

What a Terrible experience
I couldn't attend my exam after so much of hardwork
They have overly complicated exam process which my two laptop can't process
In the era of simplification,They put this

I was expected to use this today for my exam, however due to an IT failure I was told I was not allowed to continue. I now have to resit the exam at some stage.

Like the other 84% of negative reviews, student experience of using this software is appalling.