ProctorExam Omdömen 52

If I could I'll give them a -100. Customer service is horrible ,located in India, their broken English that you can't understand and sh..t on what they're saying, and they don't help ,frustration and only frustration.
If you can get a test locally never with them online

I had a very frustrating experience using ProctorExam for an online exam.

There was a clear mismatch between the scheduled exam time provided by the course provider and the time shown within the ProctorExam system. I attempted to access the exam at the official time given to me, but the platform indicated a different time and would not allow me to proceed.

As a result, I missed my exam despite being fully prepared and present. This led to additional stress and extra costs to reschedule.

While the concept of remote invigilation is useful, the system relies heavily on perfect synchronisation and stable technical setup. In my case, the lack of clarity and coordination between systems caused a complete failure of the process.

I would strongly advise future users to double-check timings, complete system checks early, and take screenshots of everything, as technical or scheduling issues can have serious consequences.

Overall, this experience highlights how critical reliability and communication are for remote exams.

une vraie galère pour installer leur extension et une obligation d'installer Chrome . Et la chess of the cacke tout est en anglais . Pas évident tout ces tracas avant de passer un exam .

Awful experience using this platform for a recent exam linked to APM Project Fundamentals Qualification.

It took 4 different devices (work laptop, iPad, Samsung phone, personal laptop) to actually download and use the platform.

The 'security' elements of the platform are ridiculous too where you had to download an app on your phone and use your phone camera as well as your laptop camera to show different angles to prove that no one was in the room with you. I had to provide my driving licence to prove I am who I say I am, had to video my room 360 view, show that my ears had nothing in them like headphones or earbuds.

Once in the platform, a third of the way through the 60 exam questions, the platform decides to close itself down for no reason. I spent 20-25 minutes trying to re-download ProctorExam as it kept saying that it wasn't available on my device but finally managed to get back in.

Managed to finish the test and rather than get an actual pass, I just got a message to say that I'd failed and that I would get something in writing to confirm this. Seems odd that I can't get a pass mark straightaway.

Also didn't like the fact that I had to download software onto 2 of my personal devices as we are meant to keep our data secure and this felt unnecessary. I have no idea ProctorExam will be keeping my information for either.

Sent me a link to 'test my equipment' with no instructions mannual how to install all this software, all these Chrome extentions. After step 6 out of 7 getting an error, lost connection. The only technical support they have is a chat, ended up chatting to 3 different people, everyone just told me to move closer to the router, delete and re-install the app, turn it on and off again, thats it, no solution, as if my equipment is causing the fault, rather than their software. Been also told to disable all anti-virus software on windows? They cant log on remotely, cant resolve any issues, told me they cant help.
Avoid these online colleges that use Proctor Exam software.

If only I could give 0 but no option.
Camera feeds kept getting disconnected so frequently.
First the stress of the exam, time constraints and to top it all, these technical issues. No wonder it is so poorly rated. Wonder y the Royal college of physicians UK want to use this application! Especially when around 90% people have serious issues with the application.
Disappointed really.

I followed the instructions and did a technical check two days in advance. Everything seemed fine. When I came to take the exam, it just didn't work. You have to have your mobile phone pointing at your computer and after taking all the necessary images and setting up the phone, it kept saying my phone was disconnected even thought when I looked at my phone screen it said it was connected fine. The online help were useless. They suggested I restarted everything - which I did. Same thing happened. When I reported this they said I should move closer to my internet source - which was entirely impractical but I tried nonetheless. They then discontinued my chat as I hadn't replied for a few minutes because I was moving locations. I've been able to take my exam. Utter waste of time and money.

Tried using ProctorExam for an online test, and it was an absolute nightmare. The software kept crashing, the proctors were either missing or completely unhelpful, and the whole experience was stressful beyond belief. Worst part? Even after following all their ridiculous requirements, they still flagged my test for ‘suspicious activity’ with no explanation.

If you’re looking for a smoother, more reliable way to get help with online exams and classes, I’d recommend checking out Teratutors instead. They actually understand what students need and provide real academic support without all the tech headaches. Wish I had known about them before wasting my time with this mess.

48 hours before exam. Says it must be done 48 hours before No link. Less than 24 hours link comes. No email came with the QR Code. Today, nothing. Tried to call. They don't open til after 8, test is at 8! So, I can't even test for this job. Horrible horrible

épouvantable, mais c'est quoi cette m.... Comment peut on demander de se servir de ce truc. Le probleme c'est que le passage de mon examen est remis en cause.

Test linguaskill passé avec Proctor. Un vrai cirque. J’ai du déménager quasiment toute la pièce dans laquelle j étais pour répondre positivement aux demandes du « proctor ». Et cerise sur le gâteau, il prend totalement la
Main sur votre ordinateur donc en termes de sécurité informatique, c’est risqué car vous ne savez pas qui est « derrière » le « proctor ».
Bref : organisme à éviter absolument

Je me sentais prête pour le test. J'avais pris le temps, depuis une dizaine de jours, de faire des tests mais de lire aussi les recommandations.
Avant hier j'ai vérifié les aspects techniques. Cela ne me semblait pas insurmontable. Quelle ne fut pas ma surprise de découvrir cette plateforme presque inaccessible ! C'est sidérant de voir qu'on peut échouer à un examen à cause d'une plateforme aussi défaillante. Je suis en colère car ce n'est pas normal de faire si compliqué pour un examen. Savoir en plus que le support technique ne dialogue qu'en anglais, c'est une aberration.

Une honte. Aucune aide apportée par le support.
Obligé de changer de PC pour passer l'examen du TOEIC. Résultat : TOEIC potentiellement invalidé à cause de la caméra défectueuse pour lire la pièce d'identité. Toutes les fenêtres sur mon Mac étaient close et impossible de lancer l'examen. Conditions de passage horrible.

I would give a 0 star if I could. Pathetic.
Wasted hours with their AI customer support.
Doesn't support Iphone 15?? I mean really this is 2024 and your product is that bad. How are they in business???

Impossible de se connecter avec les identifiants communiqués. J'avais bien fait tous les tests techniques et tout était ok, j'ai même reçu un mail de confirmation en ce sens. Le jour J, impossible de se connecter, mot de passe non correct, et malgré mes (nombreuses) demandes de nouveau mot de passe, je n'ai jamais reçu de mail... Quelle déception après une année de préparation. Vive les tests en ligne et l'intelligence artificielle !

Found the process of setting it up more stressful than the exam, wish I'd gone the classroom route.

This is without doubt one of the most frustrating experiences I have had by trying to set this up in order to take my exam. The online chat was unhelpful, with a very complicated process to ensure I had completed all the steps. It is unnecessarily difficult and I will never recommend Proctor again.

A colleague of mine recently undertook an exam with ProctorExam, during which they followed the exact exam guidelines. They were told (in writing) that they passed, however, nearly 2 months after receiving their results, they were told that they have to retake as the results were "void". This was due to 'using google to look up a definition of a word'.
They have tried to appeal, to no avail, being told that this wasn't possible, and they cannot pass the entire course unless they retake the exam.
This is totally unacceptable, considering the use of google for word definitions was never specified as prohibited, they were monitored on camera and through screen share throughout the entire exam, to ensure there was no foul play.
I suggest this company rethink their policies before asking clients to take exams, specifying exactly what is allowed prior to exams being given out to prevent unnessacesry mental stress and affect on wellbeing, especially once somebody has already completed AND passed the exams successfully.

Tout ce qu'il y a de plus nul !!!
j'ai suivi une formation qui m'a amené à passer le TOEIC avec ProctorExam;
J'avais tout configuré au préalable et tout fonctionnait.
Le jour J ma caméra téléphone ne marche pas me disent ils et après 40 mn de manipulations et de tests de vitesse internet et autres....impossible d'avancer !
Résultat je n'ai pas pu passer mon TOEIC et à leur dire le problème est chez moi alors que tout testé tout va bien.
Fuyez cet organisme car c'est malhonnête.
On perd son temps et son argent avec eux.
Soyez vigilants

Their support team is the worst. I had an exam on Monday, check needed to be done on Saturday. It’s the weekend, but sounded like a few minute job. Ran into an error, contacted the support team. Then wasted 4 and half hours of my weekend for them to tell to restart my browser, restart my computer etc. Every time the chat restarted as well and had start from the begining. They had to send the link via our company tunner, where it was picked up as it had an expired license. Would customer support know this? NO! “Can you restart your browser?” It’s okay for them, as they get paid to give advice that a 5 year old could give. But who’s going to give me back my time wasted and away from my family.

They’ve also asked me to disable my VPN, antivirus, firewall and malware fighter. Sounds dodgy to me.

My advise is, try to avoid them if you can. If you have troubles, ask your pet or desk lamp, or even your microwave, they will be more helpful.