Thank you for taking care of our home to sort existing damage. Really neat job, house left perfect with everything tidied up. Both Matin and Travis were friendly and professional. Thanks for great ser... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Martin the kitchen fitter was really good, the cupboard was assembled without any mess & fitted perfectly, Martin went above and beyond to make sure everything was ok. Genuinely a very competent and n... Se mer
Clive came to fit new doors to our integrated fridge freezer. It was a tricky job for him and he had to do some additional unexpected work to get the job done. Clive was absolutely amazing and wen... Se mer
Martin visited us following some damage caused by a floor replacement. Martin, replaced a badly cut plinth done before completing on our property, cutting this pristinely, along with replacing seal su... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Paula Rosa Manhattan, we’ve always been committed to the on-going drive for excellence in every facet of our business. With that in mind, we felt it was time to refresh the look and content of our website so that it adequately reflected the progressive company that we pride ourselves on being and the contemporary design and quality of the kitchens we supply.
Kontaktuppgifter
Blenheim Road, Lancing Business Park, BN15 8UH , Lancing, Storbritannien
- 01903 524 300
- customer.care@prmf.co.uk
- prmf.co.uk
4,8
Utmärkt
364 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Kevin was polite and lovely and did a…
Kevin was polite and lovely and did a really great job
Was lovely to talk to as well !
16 oktober 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Danielle,
Many thanks for your review - we really appreciate the feedback, and I'll make sure to share this with Kevin and the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Kev and Paul were really welcoming and…
Kev and Paul were really welcoming and professional. They made sure everything was done to a high standard and went above and beyond to ensure the job was completed well.
10 oktober 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Georgia,
Many thanks for your feedback, we really appreciate it.
I'll share this with Kev and Paul who attended who will be excited to hear!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Happy Customer
Kevin was very helpful and sorted out our snags from our new build, happy with his work.
9 oktober 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Keith,
Thats fantastic, great to hear - i'll share this with Kevin and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Care
Martin came from Paula Rosa to change a…
Martin came from Paula Rosa to change a cupboard and draw that was damaged, he was very efficient, polite and done a great job! Thank you :)
2 oktober 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Nicola,
Thanks for taking the time to send us some feedback, we're thrilled to hear everything went well on the day!
I'll share this with Martin and the team.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind Regards - Dan - Customer Care
The guys from Paula Rosa Manhattan did…
The guys from Paula Rosa Manhattan did an excellent job on refitting the kitchen cupboards in my apartment. I'd recommend the company.
28 september 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Trisha,
Many thanks for taking the time to leave a review, we really appreciate it.
If you have the time, it would be great if you could drop me a quick email to customer.care@prmf.co.uk with either your address or the name of the fitter(s) who attended, as i'd love to share your feedback with them.
If we can be of any help in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Care
Utility Tap Replacement
Kevin came to replace a utility tap which was leaking. Quick and efficient.
19 september 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Gavin,
Many thanks for taking the time to leave a review - we really appreciate the feedback.
We're so happy to hear everything has been sorted for you quickly, and more importantly to your satisfaction!
Please don't hesitate to contact us if we can be of any assistance in the future.
Kind Regards - Dan - Customer Care
Excellent workmanship
Excellent workmanship - couldn’t be more pleased with the result. Thanks Clive
13 september 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Good Morning,
Many thanks for taking the time to leave us a review - we really do appreciate it, and i'll share this with Clive and the team.
If there is anything we can do to help you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Care
Kitching fitter experience
Despite waiting over one year for amendments to my kitchen in my new build property, I was very impressed with the visit from the kitchen fitter to complete amendment work. Kevin was really friendly and efficient. He completed all work in a timely manner and to a high standard. Kevin made sure that the driveway (area where he was predominantly working preparing materials etc) was left very clean and tidy following his visit, with no rubbish remaining. Overall, I am very impressed with todays visit.
12 september 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Emily,
Thank you for taking the time to leave a review - we take on board all feedback and will certainly use this as an example on where we can improve our processes.
I'm so glad you found Kevin to be friendly and efficient, and that he took great care with your property - i'll make sure to share this with Kevin and the rest of the team.
If there is anything we can do to assist in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Care
Great experience quick and efficient
Great experience quick and efficient. Kevin changed my cupboard door was very friendly and professional.
7 september 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Abbie,
That's great to hear - we really appreciate the feedback!
If there is anything we can do to assist in the future, please dont hesitate to contact us.
Kind Regards - Dan - Customer Care
Kevin
Kevin, was courteous, respectful and pleasant. He completed my job quickly and efficiently which is exactly how customers should be treated.
24 augusti 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Mrs Shelly,
Many thanks for taking the time to leave us your feedback - we greatly appreciate it - as I am sure you can see from previous comments, Kevin really is a top fitter - i'll be sure to share this with the whole team.
Please don't hesitate to contact us if we can be of any assistance in the future.
Kind Regards - Dan - Customer Care
Kevin was great
Kevin was speedy, helpful and polite. Great service.
23 augusti 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Robert,
That's great to hear, we really appreciate the feedback.
Please don't hesitate to contact us in the future if there is anything we can do for you.
Kind Regards - Dan - Customer Care
Svar från Paula Rosa Manhattan
Hi Adam,
Many thanks for taking the time to leave a review - i'll be sure to share this with the team!
Please don't hesitate to contact us if we can be of any assistance in the future.
Kind Regards - Dan - Customer Care
Kevin fit our amazing strip lights
Kevin did an amazing job of fitting our kitchen strip lights under the cabinets. They look great and are better than we expected. He was very polite and professional and got on with the job, ensuring no mess was left behind. A great experience, thanks Kevin!
24 juli 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Louise,
Thanks for taking the time to leave a detailed review - feedback like this is vital to us!
I'll be sure to share this with Kevin and the team.
Please don't hesitate to contact us if we can be of any assistance in the future.
Kind Regards - Dan - Customer Care
Driver arrived and waited as wasnt…
Driver arrived and waited as wasnt home. Drawer changed no issues
Think the contractors name was Kevin?
17 augusti 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Aileen,
That's great to hear - i've had a look, and it was indeed Kevin!
I'll share your feedback with the team.
Please don't hesitate to contact us if we can be of any assistance in the future.
Kind Regards - Dan - Customer Care
Clive made good all issues raised
Clive made good all issues raised, was neat, tidy and very happy to explain what needed doing and why.
15 augusti 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Sean,
Many thanks - we really appreciate the feedback.
I'll share this with Clive and the rest of the team who will be happy to hear this.
Please don't hesitate to contact us if we can be of any assistance in the future.
Kind Regards - Dan - Customer Care
Fantastic service
Thorough investigation of the issue, quick work and very friendly.
14 augusti 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi James,
Many thanks for your feedback - if its not too much trouble, would you mind popping us a quick email with your postal address on it - we'd like to recognise the fitter that attended - customer.care@prmf.co.uk
Please don't hesitate to contact us if we can be of any assistance in the future.
Kind Regards - Dan - Customer Care
2 year warranty !
2 year warranty !!
There nothing more that needs saying!
Look at IKEA / Howdens etc then make your own mind up.
My Avant Home kitchen degraded after 2.5 years .
PRM not interested.
Outside warranty.
Your by yourself.
Do not believe any of the hype on their website.
Royal Warrant !!
Not a Royal Warranty though
Pathetic.
Their reply was 2yr warranty standard in all new builds !.
How about you set your own standards & trust in your product.
Or go over & above
5 augusti 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Mal,
Many thanks for taking the time to leave a review.
The 2 year warranty is industry standard for kitchens installed in new build developments.
We're sorry to hear you are having some issues with your kitchen,
the Avant sign off process is quite robust - we would suggest having a conversation with them as your provider.
Kind Regards - Dan - Customer Care
Excellent work.
We have a new build and we could not close the cupboard door with our boiler/kitchen store properly. We contacted Taylor Wimpey and one of Paula Rosa engineers Brad was assigned to the job. Brad quickly pinpointed the problem that the cupboard was not aligned. The wall infill had to removed and then put back after the cupboard housing and door was realigned. The work was undertaken efficiently and effectively and any dust etc was hoovered up. Brad did an excellent job and was courteous and friendly.
26 juli 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Laurence,
That's great to hear, and we thank you for taking the time out to leave such a detailed review!
I'll pass this onto Brad and the team who will be thrilled to hear it.
Please don't hesitate to contact us in the future if there is anything we can do for you.
Kind Regards - Dan - Customer Care
Kitchen Fitter
We recently had one of your fitters to our home on the 18.07.23 Clive was absolutely amazing, he was knowledgeable, professional and such a kind, caring and considerate person to have in our home, he offered us lots of guidance, advice and couldn’t have been more helpful.
Such a pleasure to have a contractor whose customer service is so outstanding.
18 juli 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Judith,
That's wonderful to hear, we really appreciate the kind words.
I'll make sure this gets shared with Clive and the team.
Please don't hesitate to contact us should you need anything in the future.
Kind Regards - Dan - Customer Care
Svar från Paula Rosa Manhattan
Hi Holly,
I'm so happy we have been able to get things sorted for you, and the positive feedback is greatly appreciated - please don't hesitate to contact us if you need anything in the future.
Kind Regards - Dan - Customer Care
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