Thank you for taking care of our home to sort existing damage. Really neat job, house left perfect with everything tidied up. Both Matin and Travis were friendly and professional. Thanks for great ser... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Martin the kitchen fitter was really good, the cupboard was assembled without any mess & fitted perfectly, Martin went above and beyond to make sure everything was ok. Genuinely a very competent and n... Se mer
Clive came to fit new doors to our integrated fridge freezer. It was a tricky job for him and he had to do some additional unexpected work to get the job done. Clive was absolutely amazing and wen... Se mer
Martin visited us following some damage caused by a floor replacement. Martin, replaced a badly cut plinth done before completing on our property, cutting this pristinely, along with replacing seal su... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Paula Rosa Manhattan, we’ve always been committed to the on-going drive for excellence in every facet of our business. With that in mind, we felt it was time to refresh the look and content of our website so that it adequately reflected the progressive company that we pride ourselves on being and the contemporary design and quality of the kitchens we supply.
Kontaktuppgifter
Blenheim Road, Lancing Business Park, BN15 8UH , Lancing, Storbritannien
- 01903 524 300
- customer.care@prmf.co.uk
- prmf.co.uk
4,8
Utmärkt
364 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service from Clive
Clive came out to us on Tuesday and was absolutely fantastic. He went above and beyond to resolve our issue and was incredibly professional, efficient and helpful throughout. I would highly recommend his services throughout.
19 mars 2024
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Joanna,
Many thanks for your feedback, it is gratefully received!
As you can see from other reviews, Clive certainly is popular!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive visited today and out of the 5…
Clive visited today and out of the 5 others who visited previous he was the only one able to fix the tap and he was very helpful. Well recommended.
25 mars 2024
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Christine,
Thank you so much for your feedback, it is much appreciated.
I'm so happy Clive was able to fix the tap for you!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
The workman was very polite and…
The workman was very polite and friendly
I would recommend this company .
6 mars 2024
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Charlotte, thank you for your kind words and recommendation, we will be sure to pass this on to our team. Jayson
Great service
From choosing which material to which colour for our new worktops (so much choice) Kelvin was very helpful with his patience and advice. Chris and Aiden completed the whole experience by making a first class job of fitting the worktops. Two friendly guys who were very professional and just got on with the job. Would definitely recommend.
19 mars 2024
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Good afternoon Malcolm, thank you for your kind words. I will ensure that Kelvin, Chris and Aiden receive your positive feedback. Thank you again for your recommendation. Jayson - Customer Experience.
Steve and Kev absolutely brilliant
Steve and Kev absolutely brilliant, job done quickly and super tidy cleaned up afterwards very impressed
14 mars 2024
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Rachel,
Thats great to hear - we really appreciate the feedback!
I'll make sure this gets shared with Kev, Steve and the rest of the team.
If there is anything we can do to help in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive and George fitted a new worktop…
Clive and George fitted a new worktop in my kitchen. They did an excellent job, were polite, friendly and had some good jokes too! They are both very skilled and good at their job. Thank you
29 februari 2024
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Davina,
Thats great to hear, we really appreciate the feedback.
I'll make sure to share this with Clive, George and the rest of the team.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind regards - Dan - Customer Experience
Efficient service- arrived as arranged…
Efficient service- arrived as arranged hinges sorted good knowledge and advice given.
1 mars 2024
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Marion,
That's great to hear - i'll make sure I share this with the team.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind Regards - Dan - Customer Experience
Excellent service from start to end.
Excellent service from start to end.
Well communicated.
Service engineer engaged us in all stages of repairs.
Polite and respectful man.
20 februari 2024
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Denise,
Thats wonderful to hear - thanks so much for leaving such a lovely review!
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind Regards - Dan - Customer Experience
Clive changed our kitchen sink today…
Clive changed our kitchen sink today and he did a great job! Very skilled, likes to have things properly done, paying attention to the fine details. Very pleased with his work!
29 januari 2024
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Florena,
Thats great to hear - we really appreciate you taking the time to leave us such great feedback!
I've already shared this with Clive and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Peeling/delaminating doors
Peeling/delaminating doors, this is meant to be a quality product, I know it is out of warranty and the customer care are therefore not interested and only direct me to their sales department, however I have never seen the laminate come away and split down the door before. I have had kitchens last over 20 years without this issue however this one at 10 years now needs replacing, so I am not impressed with the long term quality of the product.
1 december 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Mr Cox,
Thank you for your feedback, and we are sorry to hear of the issues that you are experiencing.
The 2 year warranty is industry standard for kitchens installed in new build developments.
As you have suggested we do have an aftersales department who would be more than happy to discuss the options available to you - they can be contacted on sales@prmdirect.co.uk
Kind Regards - Dan - Customer Experience
Kevin was quick supportive and precise.
5 december 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Justin,
Many thanks for your review - thats great to hear!
I'll share this with Kevin and the team.
Kind Regards - Dan - Customer Experience
Great finish!
Kevin our fitter did a great job, the finish is superb. Thank you!
30 november 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi There!
Thank you for your feedback, it is much appreciated - i'll make sure to share this with Kevin and the rest of the team.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind Regards - Dan - Customer Experience
Clive Paisey recently fitted new doors…
Clive Paisey recently fitted new doors onto all our kitchen cabinets, including the fridge, dishwasher, cooker. We were very pleased with the results. He is a skilled and experienced craftsman. He likes things to be done with precision and accuracy and gives attention to every small detail. Everyone in the retirement complex where we live has remarked on how well he has done everything and what a pleasure it was to have him in their apartments. He is careful and considerate, places coverings over the floors so nothing is damaged and leaves everything clean and immaculate. He made the whole process as easy and pleasant as possible.The kitchen looks as if it is new.
20 november 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Susan,
Thats great to hear - we always appreciate such descriptive feedback!
I'll make sure to share this with Clive and the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards
Dan - Customer Experience
Visit from Kevin to fix new sink clips
Visit from Kevin to fix new clips onto raised sink(s) very knowledgeable and friendly in performing the job. Went out the way to move extra things that we hadn't been able to move and all round sorted our sinks.
16 november 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Good evening, I'm pleased to hear Kevin's visit to fix the sink clips was a success. His expertise and friendly service along with going the extra mile is commendable, however not a surprise to hear! We appreciate your feedback and will be sure to share it with him. Best regards, Jayson.
I want to say a big thank you to Clive
I want to say a big thank you to Clive. He has help us a few times when we have had problems with our cupboards and is always friendly and helpful, even with cooking tips.
31 oktober 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Kerrie,
Many thanks for taking the time to leave a review, we really appreciate it.
I'll make sure to share this with Clive and the rest of the team - along with his cooking tips!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Thanks Clive!
Clive fixed a botched worktop edging. He was friendly and professional and the worktop was completed to a high standard. Very happy with this work.
30 oktober 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Leila,
Many thanks for taking the time to leave some feedback, it is very much appreciated.
I'm glad he was able to fix the issue with your worktop and that you're so pleased with the result.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Kevin was really helpful and clean and…
Kevin was really helpful and clean and tidy :)
26 oktober 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Jen,
Many thanks for taking the time out to leave a review - we really appreciate the feedback.
As you can see from others, Kevin certainly is a cut above!
I'll be sure to share this with the rest of the team, and if there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Great service!
Kevin came in and was very polite. He was very clear about what he was going to do and involved us in the process. He answered all the questions we had and was also good to talk to.
23 oktober 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Ivin,
That's great to hear, so happy Kev was able to answer your questions and kept you involved in what was happening!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
10 stars 🌟 for graham
We had a nice mam called graham attend our property to replace our kitche sink, his customer service was second to none, he was a absolute delight friendly telling us what he was doing as he was doing it, just a great joy for the 1st job of his morning, he arrived bright an early and nothing but good spirits.
Thank you so much i give graham 10 stars 🌟
19 oktober 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Hi Kylie,
Thats great to hear - we're thrilled everything went so well and that Graham was such a star for you - i'll make sure to share this with the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Kevin came
Kevin came, cracked on got the job done no fuss no mess. Really good job and customer service.
17 oktober 2023
Omdöme utan inbjudan
Svar från Paula Rosa Manhattan
Good Afternoon,
Many thanks for taking the time out to leave a review, we really appreciate it, and i'll make sure to share this with team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.