Pristinemobiledetailing Omdömen 

**A warning to potential customers considering this business.**

We operate a separate car detailing business in Queensland and are becoming increasingly frustrated by the constant complaints we receive from customers who mistakenly believe this company is our business.

We regularly receive emails, phone calls and complaints from dissatisfied customers who believe they have dealt with us, when in reality they have used this completely separate operator.

These complaints frequently involve allegations of poor workmanship, disappointing results and customers feeling they have wasted hundreds of dollars on substandard services.

This ongoing confusion is directly impacting our business and reputation. We are constantly having to explain to frustrated customers that we have absolutely no association with this company and have never worked on their vehicles.

While we cannot personally verify every complaint, the frequency with which customers mistakenly contact us is extremely concerning.

**We strongly encourage potential customers to thoroughly research this business, read reviews and confirm exactly who they are booking with before paying for any services.**

It is incredibly frustrating that another business's customer complaints continue to affect our reputation when we have had absolutely nothing to do with the work performed.

Very impressed with this company very professional we had Jake come out he has so much pride in his work definitely getting them back out again.

Can everyone please take the time to place their reviews and experience on both Pristine Mobile detailing as well as Pristine Auto Group on Google so people can actually see what this company is doing and that they are a scam.
Further please find the time to report this business using Qld justice fair trading or equivalent to your state to build a strong case so justice can be served to this individual.

Nick Camilleri is the owner behind this and his ABN is 94 690 646 774 which any member of the public can look up.

If i could leave a negative star i would. Did not receive the service I paid for. Called the owner, Josh, to discuss and was told "well you've paid for it so tough". absolutely disgusting view point to have. You should not own a business if you can not look after customers. Absolute scammers.

Disappointed with product/service. Staff very friendly. Promise gold service and did not deliver on all that was included. Paid for gold service and ended up with a car clean inside that I could have done myself. Would not recommend.

I was quoted between $350 and $400 for the platinum package and ended up having to pay $440. The rims still had grime all over them by the end and the inside on my windows weren’t cleaned and still had finger marks all over them. They did a good job of the inside though but was really expecting a better result for that amount of money!

Quoted for a "Platinim Package" with extra deoderizing, for $450 to $500. They said roughly 3 hours work, as I had to work around my work commitments. Shows up, took one hour to do service, and charged me $440, after a $100 deposit taken over phone. Very poor service. Get a better clean for $200 elsewhere.

Worst experience I ever had. The quotes are misleading. I was charged maximum price for a minimum result. Charged me $400 for a full headlight restoration, spent around 40 minutes on the job, at least 10 minutes conversation included…
Tradesman turned up 3 hours late as a plus. Upon complaining and asking for a redo I was told that my car is old and it’s entirely my responsibility if the job didn’t turned out up to expectation. I was also told that I can’t possibly expect someone to come out to re-polish as it would cause the company the loss of business from another well paying customer. The so called “manager” I talked with sounded very young and totally inexperienced in customer service.
How did we get here?! Is this the future of doing business?!

Extremely disappointing experience with Pristine Mobile Detailing. I paid $460 for what was meant to be a deep interior vehicle detailing service, but the result was shocking.

After the service, multiple areas of the vehicle interior remained visibly dirty, including carpeted sections, storage compartments, areas around the seats, the centre console and other areas that should clearly have been cleaned as part of a proper detailing service. I have photographic evidence showing the poor condition of the vehicle immediately after the job.

I contacted the business, provided written details of the complaint, and sent photographic evidence. Rather than taking proper responsibility for the poor workmanship, the business rejected my complaint despite their 100% satisfaction guarantee.

In my view, this response was completely inadequate and showed a serious lack of accountability. I gave the business a fair opportunity to resolve the matter, including requesting a substantial refund or at least a reasonable compromise, but they refused.

Based on my experience, the service was poorly performed, the complaint handling was unacceptable, and the business failed to stand behind the quality of its work. I would strongly caution others before booking with Pristine Mobile Detailing.

This company seems like they book in a clean and than get some random air tasker type person to come out. The guy came out in a hatchback car and when he arrived I questioned where he kept all his cleaning equipment, he said just in the boot of his car. I was expecting a professional clean from a van with proper equipment but I got a very unprofessional maybe 18 year old. He came with some random cleaning stuff and wet cloths hung in the boot of his car. The car had a very strong smell after almost slightly moldy. The vacuum he used wasn’t a strong enough vacuum for cars and left a lot of dust around the edges. Don’t waste your money, these guys are very unprofessional.

The only way this company could improve their service is to close down. My vehicle paintwork is now worse than before I paid 700.00 to fix. Won't return my calls...

Do yourself a favour & do not use this company (if that’s what they call themselves). They charge exorbitant prices for a basic wash.
I have had better washes done at the local shopping centre. They refuse to answer phone calls to discuss the issues.
Super unprofessional service. Save your money!! Read the previous reviews, I wish I had before booking my cars in with them. Have reported them to fair trading. Disgusting customer service.

Do not touch these jokers, my 18 yr old student daughter booked a detail online and paid $100 deposit without realising her dad and I had already booked with our regular detailer. Less than an hour after booking she phoned to cancel the booking, which was scheduled for the following week. She was told no, the booking fee is non refundable. I then phoned on her behalf, it’s impossible to speak with anyone, they don’t return calls, finally I got to speak with someone only after posing as a new customer, the guy said he talked to his boss but he probably won’t allow refund. He told me my daughter would have received an email and if she looked on page 8 of the terms and conditions, it states no refunds on booking fees. My daughter never received any such email, only an sms confirming booking. After reading that 80% of their reviews are one star, it seems like they have no clue on proper detailing, we’ve probably dodged a bullet on not getting them to detail my daughter’s car! Good luck with your business guys, unethical, unprofessional and seemingly completely unskilled, based on the other appalling reviews on here, dodgy operators like you give the legitimate car detailers in the industry a bad name!

Needed my car done for the weekend and was shocked they could get it done on the same day as i enqired!
great service and team, now i know if i need anything they will be my local go to detalier

Paid a small fortune for my Audi to have a cut and polish $650 the young man just buffed my car left stains still on it and lifted parts of my protective wrap! I felt like they are a scam company! Don’t waste your money or time also very poor communication.

Would rate them no stars if I could. Absolute doggy rip off’s. Do yourself a favor and do not use them. Do not trust there ratings on the website as they are fake, they offer $50 off for you to write and good review and make you do it before they leave. I had them come out to do 2 cars, I picked the so called “showroom” package which cost nearly $500 each car mind you. It was far from show room quality things were still dirty in some areas, streaks all over the windows, the wheels and rims not done properly. Polish has been left on the car. Have tried to call the owners several times and they don’t seem to care don’t call back or even answer calls now.

These guys are dodgy , highly recommend to stay away from these clowns , hire them to come out and do a ‘showroom’ detail to mine and my wife’s cars , the inexperienced detailed came out at 2:40pm and did not finish both cars until around 9pm , as soon as he completed the job he asked me to check the cars out and if satisfied I can leave a positive review and he would take $50 off both cars for doing so , well I check over the cars in the darkness and found that the windows were not cleaned , polish was still left on both cars , all door seals were dirty and the paintwork felt like it had not had the fallout removed as promised , I told the detailer that I would not be leaving them a review until these items had been rectified as it was late and I had to put my sick child to bed , now they are refusing to come back and fix all their mistakes , I paid a total of $945 for both vehicles to be detailed and only received a $200 (if that)job, I will be taking this further they offer a garuntee and money back option that they are not delivering , do not get your cars detailed by these guys , you might as well take it to a supermarket detailer!!!

I booked Pristine Mobile Detailing (ABN 91 467 846 497) for their “Showroom Package” on 6 Oct 2025 (paid $100 deposit). The company advertises a “100% Money-Back Guarantee” and promises cars will be left in “brand new” condition.

The detailer who attended missed key parts of the job, there was no engine bay clean, side skirts, wheels and wheel arches, inside door frames, carpets, and the centre console were still visibly dirty. The manager (Josh) admitted the job was poor and told me I had two options: either “cop the shit job”* or he’d send someone else to redo it. After the way he spoke to me, I declined the offer and requested my money back under their advertised guarantee.

Despite acknowledging the poor result, they refused to refund my deposit, calling it a non refundable “booking fee.” I have photos, the signed quote, call notes, and text messages confirming their admission.

Additionally, their website displays Google, Facebook, and Trustpilot “5 star” rating badges, but their Trustpilot page has no reviews at all, which appears misleading to customers.

I’ve submitted a formal complaint to NSW Fair Trading for breach of the Australian Consumer Law (Schedule 2, ss. 60–61, 267) regarding services not provided with due care and skill and misleading advertising.

I don’t recommend this business based on the poor workmanship, unprofessional conduct, and refusal to honour their written guarantee.