Misleading Advertising, Incorrect Sizing, and Unreasonable Return Requirements
I purchased two GlowLoom heated hoodies from PrimyDeals on September 21, 2026, paying a total of $171.96, including $19.99 in shipping charges. My experience has been extremely disappointing.
Before ordering, I carefully measured both intended recipients and followed the company's sizing chart. Despite this, the 2XL hoodies fit more like a Large. Neither hoodie came with a power bank or instructions, and I had not understood from the advertising that the battery packs would need to be purchased separately.
The website advertised a 90-day return policy, which gave me confidence in making the purchase. I understood that I might be responsible for return shipping. What I did not realize was that returns would require international shipping. Had that requirement been clearly disclosed before purchase, I would not have ordered.
When I contacted PrimyDeals, I was offered just $21.60 to keep the two improperly sized hoodies, or the option of returning them at my own expense through international shipping. This was particularly frustrating considering that I had already paid $19.99 in shipping charges.
I am now disputing the charges with my bank because I believe the merchandise and return conditions were materially different from what I reasonably understood when placing my order.
I strongly encourage potential customers to examine the sizing information, battery requirements, and international return conditions carefully before purchasing from this company.
Based on my experience, I would not purchase from PrimyDeals again.







