Priority Booker Omdömen 352

I must say, I feel like I’ve pulled off the heist of the century bagging a membership for just £2 through Wowcher. Meanwhile, I can’t help but shed a tear for those who’ve forked out full price directly from the site.

So far, I’ve attempted to book airport parking seven times, and not once have I seen a saving. Their prices are identical to Holiday Extras, and in some cases, even more expensive than other options out there.

Thinking I’d give them another shot, I tried booking an airport lounge, same story. No magical discounts, no exclusive deals, just the same prices I could find everywhere else. So, remind me again… why exactly are people paying for this membership?

Just to really test the waters, I even attempted a last minute booking, as their site suggests you can get great savings. And yes, there was a discount if you count a £10 premium over other sites as a saving.

All in all, I’d say the only real deal here was my £2 membership. At least I can take comfort in the fact that I didn’t pay full price to be underwhelmed!

Follow up to your reply... This doesnt need a follow up, the review is honest and the truth in my opinion, it's called feedback.

Original review Waste of money, cheaper booking direct on the website itself.

I booked club lounge at Birmingham airport on arrival i was told it was the no1 lounge,which definitely wasn't my choice I had even told husband it was a sit down and be served has we wouldn't eat the food at the no1 lounge and we would have 3 hrs here also
Menu also included cocktails this lounge comes up at over 80 pound but with the discount it was 74
On arrival we had cheese and crackers to eat and a watered down vodka so £74 was wasted thanks priorty booker
Also your customer service attitude needs looking at especially the wording of your reply
Please avoid this site also it's cheaper to just pay on the day £34 each so don't give these your hard earned money

Not the best company to deal with. After making a booking for Airport parking I changed my mind within 30 minutes of making the booking. I did send an email asking to cancel the booking but as it was a Sunday they didn’t respond till Monday.
I was under the impression that I would be covered by the 14 day cooling off period but it doesn’t seem to be the case.
They did agree to cancel my booking but charged me £5.00 plus the £1.99 booking fee to cancel. They told me it should of been a £10.00 charge but they would reduce it to £5.00
Not impressed at all.

I am attempting to book lounge services at Heathrow Terminal 4, but there doesn't seem to be any available options. Additionally, I am unable to find lounge booking options for Abu Dhabi International (AUH) and Chennai International airports.

Your list inaccurately shows a lounge option for Chennai International in Terminal 1, which is a domestic terminal, not international, as indicated.

Lastly, the admin fee applied during booking essentially negates the discount offered through VIP Club membership, making the membership benefits feel ineffective.

I just bought a priority booker pass on Wowcher today. The 3 i bought cost £6. When i went to book the lounge the discount was a measly £6 for 3 people. So you break even. Thats not a discount. You can get a 10 percent discount code for free very simply online which would give you double your discount. Your deal is very misleading and miserly.

Excellent service. Got delayed returning by approximately 30 hours. Car parking charged an extra £15 and because I had taken return cover at £2.99 got this refunded within 24 hours. Could not fault.

Also when booking costs of parking and lounges were the best around. Thx

Outstanding customer service.
I'm a technophobe and was having a few problems, I sent an e-mail and got an almost immediate response that solved all of my 'problems'.
If only every company was this efficient.

Easy booking, detailed directions on how to get to their parking.
On my journey, my satnav took me the wrong way which subsequently took me to the wrong Long Term car park. There was no signage anywhere so I didn’t realise until I got back and had to pay an extra £104.
I explained this to customer services and they have been brilliant in sorting this out for me.
I Will definitely use Priority Booker again

Spoke with John in customer services after receiving issues with my first payment for the airport lounge.
He was quick to respond and very helpful and reassuring.
I rebooked and John confirmed straight away that the booking was made and confirmed.
Thank you for the excellent customer service, I will definitely be using priority booker again because of the service received

First time processing a booking with Priority Booker.
An easy process through their straightforward website.
I, however, made an error with the booking and while its easy to amend some parts of the booking on their website (arrival time/reg number etc) you cannot amend the dates, instead you need to email their 'Support'. I did so, including all the necessary amendments and within an hour or so I had a reply confirming all the amendments along with a new booking confirmation. Excellent service.

Very happy with this company! Customer service was very helpful and got me a full refund when I made the mistake of parking in Gatwick airports long stay and returned to a payment of £138 😬…. Totally my mistake but they gave me a full refund for the parking I did not use!
Very very grateful.
Thank you

This was my first time using a booking company like this, having never usually taken my car to the airport, and I was so nervous, but Priority Booker were really great!
The booking process is nice and easy to navigate, the confirmation was quick, and I booked feeling confident that I could go away knowing that everything was sorted and my car would be safe! Thanks so much! Would deffinately use again and highly recommended!

Accidentally put in wrong arrival time and they took care of it absolutely brilliantly! I will use them every time from now on .John was so helpful

Having booked and paid for my up and coming holiday I have not received to date my booking confirmation. I have emailed this company on several occasions asking for this with no response. Having raised it as a dispute with my bank who advised me to send a complaint and request a refund, I still have not received a response. This is very disappointing and will have to go back to my bank to carry out the dispute and find extra money to park using another company

We booked meet and greet carparking at Heathrow with Priority Booker through the Emergency Services Blue Light Card app. On arrival at Heathrow at 0430 on 20 Jun we found there was no one to meet us from Blue Circle, the company Priority Booker had placed our parking request with. We called the numbers provided with no answer. Another parking company present informed us Blue Circle had gone out of business some time ago, Priority Booker should have contacted us and provided an alternative. They had not. There is no phone contact for Priority Booker, just a 24hour turn around customer services email address. We had no option but to book with another provider at three times the cost of what we had already paid to Priority Booker. To date I have posted three emails to Priority Booker customer services and have received no response. There site proclaims the importance they set customer service in and also heralds their accreditation with UK Trading Standards. I find this somewhat laughable in light of what occurred and their apparent indifference. I would hope there is an unfortunate technical issue behind the whole shables rather than incompetence, indifference, theft etc. I welcome a response and will wait a while, if nothing heard I will raise with Trading Standards, Blue Light, Defence Discount and other appropriate entities

Priority Booker's response to my Trust pilot review is baffling. We have never received the emails they claim to have sent, either from themselves or Terminal Parking. Note that the text they have presented has no email record or trail associated with it, it has no provenance, it is not evidence of a communication. What is very easy to confirm is the fact that we have sent them three mails which they claim they have not seen. Why also are we receiving almost daily mails from them advertising their services but nothing from customer services? Whilst the promised refund is welcome I still hold Priority Booker liable for the significant additional cost incurred due to their failure to deliver. I also expect this to be resolved by their customer services team and not over Trust pilot.

Sounds like a way forward. This morning I posted (Royal Mail) copies of my emails and a covering letter to your Blackpool office address. However, if you email me I can also provide soft copies.My bkg ref is PB8-4C7F74. Can you find me on your system and email me? I will reply to that mail to ensure no further complications.

Priority Booker have refunded my excess costs. They have stated that they never received my complaint emails but have reacted to this review and the copies of my mails sent via Royal Mail. I have no answer as to why various emails apparently failed to land though using the correct address. Clearly somthing for PB to investigate. I now consider the matter closed.

My 1st time using this service but would definitely use again in the future. After making an error on my lounge booking, I contacted customer services and explained the issue. A gentleman named John dealt with my problem swiftly and expertly in less than 24 hours, I cannot thank him enough. An excellent service.

Excellent customer service and communication with John and the team. After highlighting an issue with a remote lounge, due to lounge staff not Priority Booker, the team immediately engaged with the provider. I was delighted to receive a refund and will continue to use this site for lounge bookings. Kev

I booked a meet and greet service with Priority Booker. On arrival at Heathrow T4, the company contact number I had been given by Priority Booker, did not respond to my calls, texts or voicemails and did not supply the parking service I had paid for. Priority Booker does not have a telephone number, so I couldn't discuss the situation with them, so in order to catch my flight, I had to make a last minute alternative parking arrangement which left me considerably out of pocket, as a result. Priority Booker since advised that my booking had been taken on by Blue Circle parking but PB had not informed me of this change, nor given me contact details for this company. They have refunded the original booking cost but NOT the considerable extra costs I incurred, as they state that my contract was with the parking company. If they hadn't informed me who this company was, how would I know????? Given they are 'Buy with confidence' approved, I am extremely disappointed by their lack of care or concern, not to say I have incurred huge parking fees as a result of their poor customer service. Really disappointed. Rosie Connolly