Terrible customer service. Can’t understand what they’re saying and always being told to call back with no results. They string you along and ask you a hundred questions, supposedly to verify for secu... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Reached out to change dates on ticket. I was given four different prices for changing the date, all within the span of a few hours, and each time the price went up. I was also hung up on by an agent... Se mer
Never use this site they are fraud and very disrespectful, they also advertise rooms that are not available then charge you and your refund wont come for 5-10 days. After this happened agent laughed a... Se mer
Llevo esperando desde Nov 2025 por un rembolso. Me dijeron 30 dias habiles. Marco hoy pq no esta reflejado y me dicen que una persona de su equipo (a la cual ya despidieron) tuvo un error al proces... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Save big on your next trip! We love to hear our customers’ opinions. You can contact PriceTravel in our reservation center where our professional team of travel agents will answer all your questions and help you with your reservations.
Kontaktuppgifter
Av. Rodrigo Gómez Supermanzana 13 Manzana 1 Lote 3-Local 1, 77500 Cancún, Q.R., 77500, Cancun, Mexiko
- +1 855 437 8999
- contact@pricetravel.com
- pricetravel.com
1,3
Mycket dålig
61 omdömen
Har besvarat 61 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My hotel reservation was canceled…
My hotel reservation was canceled immediately after booking. Not by me but by PriceTravel. They did not inform me of this canceling all I knew was the reservation was being processed. When I called PriceTravel I was informed my reservation was canceled and PriceTravel did not have a full explanation why the reservation was canceled but it would take 25 to 30 days for a refund. The room was booked 7 mos. in advance. They canceled this reservation not me and are holding on to my money. I had to contact my credit card company and out in a dispute. These guys are crooks. I have called them several times and they hung up on me. I sent emails. This is illegal. I will be pressing charges. Contacting federal agencies.
22 mars 2025
Omdöme utan inbjudan
Svar från PriceTravel Holding
We’re sorry for any inconvenience this may have caused. We’d like to review your case to understand why your reservation was canceled and assist you as quickly as possible.
Please share your reservation number through our official customer service channels contactus@pricetravel.com so we can look into this and provide a solution. Refund processing times depend on the bank, but we will do our best to speed it up.
We appreciate your patience, we are here to help.
Best regards, PriceTravel.com Team.
Ya a pasado mucho tiempo desde mi mala…
Ya a pasado mucho tiempo desde mi mala experiencia y no he recibido solución alguna la verdad esto es muy desagradable y desgastarte así como recomiendo o compro más viajes...la verdad así no se puede
16 februari 2025
Omdöme utan inbjudan
Svar från PriceTravel Holding
Estimada Denisse, nos apena leer esto. En PriceTravel nos interesa saber más de lo ocurrido. Te agradeceríamos mucho si nos compartes tu número localizador y correo electrónico asociado a la reservación para dar seguimiento puntual a tu caso. Escríbenos por favor a contact@pricetravel.com. Estamos para servirte.
~ Equipo PriceTravel.com
Absolute scam
Absolute scam. I thought i was booking through the hotel. I have fat thumbs so when i tried to click cancel it hit confirm. I spent 45minutes trying to cancel to no avail.
I have spent double, when i originally wanted to book directly with the hotel.
Be aware.
My finances are in pain due to my fat thumbs.
16 mars 2025
Omdöme utan inbjudan
Svar från PriceTravel Holding
Hi Silvio! We’re here to help. Please email us at contactus@pricetravel.com with the details of your reservation, including where you made the booking, your reservation number, and the email associated with it. We look forward to resolving this issue for you.
Email: contactus@pricetravel.com
Facebook: www.facebook.com/us.pricetravel
Scam
Ordered a hotel using their link on Google. When I purchased it ordered a TOTALLY different hotel in another state. Total scam.
Reached out to support as requested by the response, they refused the refund. Unacceptable.
2 mars 2025
Omdöme utan inbjudan
Svar från PriceTravel Holding
Hi Tristan, we're very sorry to hear about this issue. This shouldn't happen, and we want to help resolve it as soon as possible. Please contact us at contactus@pricetravel.com with your booking details so we can review your case and find a solution. Your experience is very important to us.
Experiencia muy decepcionante y arruinaron mis vacaciones.
Hice una reserva con esta agencia de una habitación triple con desayuno para pasar unos días en Barcelona con mis dos hijos adolescentes. Cuando llegué al aeropuerto llamé a confirmar y me dijeron que todo estaba correcto y pagado. Al llegar al hostal, me informan que no existe dicha reserva y que tampoco tienen habitaciones triples ni desayuno. El recepcionista del hostal fue muy amable intentando ayudarnos por que estábamos en una situación desesperada. Al llamar al servicio al cliente me remitieron a un alojamiento a 20 km de Barcelona siendo las 00:00h de la noche sin transporte público disponible. Fue desastroso, no hagáis reservas a esta página web.
20 oktober 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
Hola, Nora. Lamentamos mucho lo sucedido. Por favor, envíanos un correo a contact@pricetravel.com con los detalles de tu reservación, incluyendo dónde realizaste la reserva, tu número localizador y el correo electrónico asociado. Nos pondremos en contacto contigo para revisar lo sucedido.
~ Equipo PriceTravel.com
Scammers
Hello, A total SCAM. Do not make reservations using this site. I made a reservation for 7 nights and the hotel never received the information. When I arrived they had no clue. They did, however, helped me find another accomodation but I had to pay three times as much as I had already paid PriceTravel.
24 oktober 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
Hi Francisco! We’re here to help. Please email us at contactus@pricetravel.com with the details of your reservation, including where you made the booking, your reservation number, and the email associated with it. We look forward to resolving this issue for you.
This company is a complete scammer
This company is a complete scammer.
1. For some reasons my hotel booking went to their company as the third party. I just knew that after a month, when I called the hotel to request for the confirmation of my reservation.
2. They also illegally added the protection plan to my reservations that I never needed.
4. When I call their 1-855-437-8999, the receptionist was based in Mexico. Said the she found my name but she can’t access to my reservation and transfer me to another department. The second department’s receptionist could not find my name and refused to assist me because I am not their client.!!!!
I will have to dispute their charge from my bank card. Wish me luck that I have my money back.
11 oktober 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
Hello Justine, we sincerely apologize for the experience you've described, as it does not reflect the service we strive to provide. Please know that we take these matters seriously and are committed to resolving any issues.
Please provide your locator (confirmation number), phone number, and the email used for booking.
Contact Us:
Email: contactus@pricetravel.com
Facebook: www.facebook.com/us.pricetravel
Scam
Scam! Overcharging for hotel rooms by 100 per room, no aarp discount. Price travel can’t find my booking without a booking number, which is nowhere on any email/text, so there for they can’t look up my account to correct. Like I never existed. What a scam!
Putting an email to contact you on these reviews is just another part of your scam. You don’t answer those either.
Charging a 33% tax rate on a hotel room is another scam!
19 september 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
Hi Joni, we're sorry to hear about this. Please know that we're here to assist you. Please provide your phone number and the email used for booking. Thank you!
Contact Us:
Email: contactus@pricetravel.com
Facebook: www.facebook.com/us.pricetravel
BEWARE PriceTravel
BEWARE! This is a scam front of a company. They will show they booked your reservation but property has nothing in their system. They charge your credit card and then it is impossible to talk to a live person. DO NOT USE!
14 juni 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
We sincerely apologize for the experience you've described, as it does not reflect the service we strive to provide. Please know that we take these matters seriously and are committed to resolving any issues.
Please provide your locator (confirmation number), phone number, and the email used for booking.
Contact Us:
Email: contactus@pricetravel.com
Facebook: www.facebook.com/us.pricetravel
Deceived! I was deceived into believing that I…
I was deceived into believing that I got the accommodations I paid for until I got to the hotel with my family. They charged me cancellation fee. turns out I had to cancel. Now they are forcing me to reschedule within 120 days which I have no time to dedicate. I had to spend money for alternate accommodations to accommodate my entire family because we travelled from far. I felt used and tricked. STAY AWAY FROM 3RD PARTY. MAKE SURE YOU ARE DEALING DIRECTLY WITH THE HOTEL (whatever it is). These 3rd party entities can mess you up because only they can resolve it. You are dealing with cyber space out sourcing workers.
30 augusti 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
Hello, Jacqueline. Thank you for contacting PriceTravel. We will immediately assist you with the necessary follow-up. Please provide us with your locator number (confirmation number you received by email), phone number, and the email you used when making the reservation.
If you prefer, you can call us toll-free at +1 855 437 8999 option 2, so that one of our travel agents can assist you personally.
We apologize in advance for any inconvenience this situation may have caused you. We are here to serve you.
Contact us
From USA/Canada +1 855 437 8999
From Mexico and Other Countries +52 (998) 881 8879
contactus@pricetravel.com
www.facebook.com/us.pricetravel
NADA recomendable
NADA recomendable, solo les interesa vender y después no solucionan absolutamente nada, compre unos tiquetes y nunca enviaron el código de reserva, adicional venden un horario que no coincide con los vuelos.
NO COMPREN CON ESTA EMPRESA
25 augusti 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
¡Hola, Faviel! Estamos para ayudarte. Por favor comunícate a nuestro centro de atención a clientes para dar seguimiento a tu caso lo antes posible, con gusto atenderemos tus dudas. Estamos para servirte.
📞 5586638825
💬 WhatsApp: +52 55 7969 3165
📧 contact@pricetravel.com
Please do not book through them!!!
Please do not book through them! I still have not personally been contacted. When I call the # 1 855 437-8999, they tell me someone will contact me. I'm going to have to get my bank involved because I'm owed a refund and have not been refunded yet! It is extremely difficult to get in contact with someone!!! I was told it would take 3 to 4 days for the refund and it's been over 9 days!! They are quick to take your money, but they take forever to refund your money, if there are issues. I need to have a direct email or a direct return call to settle this problem. My locater/or reservation # is129898806. PLEASE SOMEONE CONTACT ME TODAY TO RESOLVE THIS PROBLEM!
12 juli 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
Thank you for contacting PriceTravel. We will immediately assist you with the necessary follow-up. Please provide us with your locator number (confirmation number you received by email), phone number, and the email you used when making the reservation.
We apologize in advance for any inconvenience this situation may have caused you. We are here to serve you.
Contact us
From USA/Canada +1 855 437 8999
From Mexico and Other Countries +52 (998) 881 8879
contactus@pricetravel.com
www.facebook.com/us.pricetravel
Cero recomendable, no hay garantía de satisfaccion
Cero recomendable, ante cualquier problema durante el viaje se deslinda de toda responsabilidad no dan soluciones y quieren que tu resuelvas directamente con sus proveedores en este caso en particular la aerolínea.
9 juni 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
Hola, Irene. Gracias por ponerte en contacto con PriceTravel. De inmediato te ayudaremos a dar el debido seguimiento. Por favor proporciónanos tu número localizador (número de confirmación que habrás recibido por correo electrónico), teléfono y el email que registraste al reservar.
Puedes llamarnos al 5586638825 opción 2, para que uno de nuestros asesores te atienda personalmente. Si lo prefieres, com´´artenos los detalles por correo para seguimiento a la brevedad: contact@pricetravel.com
De antemano lamentamos todos los inconvenientes que esta situación te haya generado. Estamos aquí para servirte.
No one book with them please!!
No one book with them please!!! I had to get my bank involved to do a dispute total scam no one ever comes to the phone it’s a operator telling you to press a number or go to the website for changes but no one ever comes to the phone what a complete waste of time and money I called the hotel to verify they didn’t have my reservation at all please contact these hotels ahead of time when booking through 3rd parties
30 maj 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
Thank you for contacting PriceTravel, Cruiise. We will immediately assist you with the necessary follow-up. Please provide us with your locator number (confirmation number you received by email), phone number, and the email you used when making the reservation.
If you prefer, you can call us toll-free at +1 855 437 8999 option 2, so that one of our advisors can assist you personally.
We apologize in advance for any inconvenience this situation may have caused you. We are here to serve you.
Contact us
From USA/Canada +1 855 437 8999
From Mexico and Other Countries +52 (998) 881 8879
contactus@pricetravel.com
www.facebook.com/us.pricetravel
Very bad miss behaviour with lady
Full sheet booking ke bad bhi कूड़े कचरे की तरह लोगो को ले जाते है please manage for safety
9 juni 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
Thank you for contacting PriceTravel, Reenu. We will immediately assist you with the necessary follow-up. Please provide us with your locator number (confirmation number you received by email), phone number, and the email you used when making the reservation.
If you prefer, you can call us toll-free at +1 855 437 8999 option 2, so that one of our advisors can assist you personally.
We apologize in advance for any inconvenience this situation may have caused you. We are here to serve you.
Contact us
From USA/Canada +1 855 437 8999
From Mexico and Other Countries +52 (998) 881 8879
contactus@pricetravel.com
www.facebook.com/us.pricetravel
I had to stay a night in Los Angeles airport due to flight cancelled till 7am next day
I had to stay a night in Los Angeles airport hotel on May 15th 2024 at 10pm…
I used this site simply because of rate
They booked Friday May 17th
& charge more the I contract for
But most importantly WRONG date had to book a hotel
Called immediately gave the representative my name & confirmation # and explained
He put me on hold for very long time
I needed simply to cancel this reservation (May 17th 2024 Westin LAX as I am not even going to be in LA )as I am fly out today because my flight was delayed to Am
Very upsetting it was late & needed a hotel immediately all I heard was your recording
15 maj 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
Dear customer,
We deeply apologize for the inconvenience and appreciate the information provided. We will immediately assist you with the necessary follow-up. Please provide us with your locator number (confirmation number you received by email), phone number, and the email you used when making the reservation.
If you prefer, you can call us toll-free at +1 855 437 8999 option 2, so that one of our advisors can assist you personally.
We apologize in advance for any inconvenience this situation may have caused you. We are here to serve you.
Contact us
From USA/Canada +1 855 437 8999
From Mexico and Other Countries +52 (998) 881 8879
contactus@pricetravel.com
www.facebook.com/us.pricetravel
GET AWAY, THEY ARE SCAMMING PEOPLE
Totally ruined my grannies 90's birthday celebration.
My mum had initially booked 2 flights tickets from Mexico City to La Paz, Mexico (she paid $485 USD); she made a mistake with the dates of birth so she had to call the call centre to solve this on 5586638825.
She was advised that in order to fix the date of birth, they would have to charge her another $485 USD and reassured her that the initial payment would be reimbursed entirely. Then, when the airline was contacted, they confirmed no changes were reflected on their system so she call the call centre again. This time, they request her to pay $485 for EACH plane ticket, totalling $970 due to the tariff difference and reassured her again that the $970 previously paid was going to be refunded entirely(afraid of being scammed, this was paid in cash via one of their payment points), they said a confirmation email was going to arrive in 30 min.
The confirmation email was never sent so she calls AGAIN just to be told by the Manager that the call could have been "intercepted" by someone and that she had been scammed and they hadn't any recollection of the data, so my mum just lost $1500 USD thanks to them.
Seeing how sad she is, I'm not stopping until these scams are out in the open for everyone to see and to understand this company is scamming people.
They send you an automated reply to the Trustpilot review but nobody answers when you try to reach them via email or phone.
WHAT AN ABSOLUTELY JOKE OF A COMPANY.
4 april 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
Thank you for contacting PriceTravel. We will immediately assist you with the necessary follow-up. Please provide us with your locator number (confirmation number you received by email), phone number, and the email you used when making the reservation.
If you prefer, you can call us toll-free at +1 855 437 8999 option 2, so that one of our advisors can assist you personally.
We apologize in advance for any inconvenience this situation may have caused you. We are here to serve you.
Contact us
From USA/Canada +1 855 437 8999
From Mexico and Other Countries +52 (998) 881 8879
contactus@pricetravel.com
www.facebook.com/us.pricetravel
Terrible customer service
Getting help from customer service is nearly impossible in the U.S. I’ve been on hold over an hour on 3 separate occasions. I’ve sent emails, no response. I attempted to cancel my reservation through chat and was told I need to call in, which I’ve already tried! Extremely frustrating.
3 april 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
Thank you for contacting PriceTravel. We will immediately assist you with the necessary follow-up. Please provide us with your locator number (confirmation number you received by email), phone number, and the email you used when making the reservation.
If you prefer, you can call us toll-free at +1 855 437 8999 option 2, so that one of our advisors can assist you personally.
We apologize in advance for any inconvenience this situation may have caused you. We are here to serve you.
Contact us
From USA/Canada +1 855 437 8999
From Mexico and Other Countries +52 (998) 881 8879
contactus@pricetravel.com
www.facebook.com/us.pricetravel
THERES NO OPTION FOR ZERO OR NEGATIVE…
THERES NO OPTION FOR ZERO OR NEGATIVE STARS.
PLEASE BEWARE! Do not book with these scammers. I placed a booking with them a few days ago only to arrive at my hotel in another country and there WAS NO BOOKING! These guys will ruin your trip and take your money. I'm in the process of going through my bank to file a dispute against this "company". PriceTravel will not answer the phone, they will not reply to your email. You will not get a refund. Their whole BS organization needs to be shut down and not promoted on google. These guys were right up there with Expedia. Shameful!
7 mars 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
Dear customer,
We deeply apologize for the inconvenience and appreciate the information provided. We received this information via Facebook Messenger. Rest assured, we will gladly forward your request to the corresponding department for immediate follow-up. We are here to serve you.
Worst customer service ever!!
Worst customer service ever!!! Not worth it! They do not stand by their 24 hour price match guarantee! Have to call and email
Multiple times, which will make it more than 24 hours. I will never use this travel booking site again!
15 februari 2024
Omdöme utan inbjudan
Svar från PriceTravel Holding
Thank you for contacting PriceTravel. We will immediately assist you with the necessary follow-up. Please provide us with your locator number (confirmation number you received by email), phone number, and the email you used when making the reservation.
If you prefer, you can call us toll-free at +1 855 437 8999 option 2, so that one of our advisors can assist you personally.
We apologize in advance for any inconvenience this situation may have caused you. We are here to serve you.
Contact us
From USA/Canada +1 855 437 8999
From Mexico and Other Countries +52 (998) 881 8879
contactus@pricetravel.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.