I bought a Prezzee gift card in order to use it for my normal shop. I had accidentally tried to open it via Apple Pay which didn’t work so I contacted support who fixed the problem within 24 hours.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Habiba was excellent, extremely helpful, and done well to retrieve my lost/deleted E gift card. Whilst communication were through email, I get the feeling that Habiba is a credit to your valuable serv... Se mer
Företaget har svarat
I bought a gift voucher but my email was wrong so contact John (customer service) and was right on it brilliant service and made me feel so at ease by sorting my hitch out. Thank you fab service.
Företaget har svarat
Won a voucher, code wouldn’t work. Raised to Prezzee and had no interest. Passed from pillar to post, automated bots and frankly an appalling experience. Will be closing account and not using again.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Kontaktuppgifter
212 Mappin House, 4 Winsley Street, W1W 8HF, London, Storbritannien
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4,2
Bra
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was unable to receive an OTP via text
I was unable to receive an OTP to access my gift card. Jerry was immediately very helpful and knew exactly what to do. He was polite, professional and quickly assisted me to access my account within minutes.
Really good service.
16 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Kathy,
Thank you so much for the compliment about Jerry!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Avoid! Awful customer service
Awful customer service. They lie about who you can buy vouchers with. And won't help combine vouchers or literally anything.
15 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Mike, thank you for sharing your feedback — we genuinely appreciate you taking the time to do so. We sincerely apologise for the experience you've had, as this is certainly not the standard of service we strive to deliver. We are eager to look into this further and make things right; however, we have been unable to locate your inquiry with the details currently available. We have reached out to you directly via Trustpilot to gather the necessary information, so that a member of our dedicated team can connect with you promptly and work towards a swift resolution. We truly value your patience and look forward to the opportunity to turn this experience around for you.
No help at all from prezzee very…
No help at all from prezzee very disappointed. Took an hour to try and explain what’s happened I’m now £40 down if I could give 0 stars I would
15 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Melissa, thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating this must have been and sincerely apologise for any inconvenience caused. This is certainly not the level of service we aim to provide. We were able to locate your details under support ticket 3524646 and can see that the issue has since been resolved. If there’s anything further we can do to improve your experience or address any remaining concerns, please let us know by replying to 3524646. Your feedback is very important to us. Thank you.
customer service is handled by "AI"…
customer service is handled by "AI" which is shit. Can't talk to human to sort my issue out.
15 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Cyrus, Thank you for taking the time to provide your feedback . While we regret that your experience with us didn’t meet your expectations, your feedback is vital. We’ll use it to enhance our services and do better in the future.
If you’d like to discuss your experience further, or if there's anything we can do to address your concerns. We've also reached out to you via TrustPilot for further assistance. Please respond there if you need more help.
Thank you so much.
Quick responce.
I would like to thank John for sorting out my problem quickly and efficiently .
13 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Ahmed,
Thank you so much for the compliment about John!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jovy from customer care was very helpful
Jovy from customer care was very helpful
13 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Melissa,
Thank you so much for your kind feedback! We're delighted to hear that Jovy provided you with such helpful support. We take great pride in our customer care team, and it’s wonderful to know Jovy made a positive difference in your experience.
We’ll be sure to pass along your appreciation to Jovy, recognition like yours truly means a lot. If there’s ever anything else we can assist you with, please don’t hesitate to reach out!
Buying gift cards is very convenient
Buying gift cards is very convenient. I had one order placed under review, but Angel from customer service resolved it very quickly. I’ll continue buying gift cards from Prezzee in the future.
10 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi there! Thank you for your wonderful feedback! We're thrilled to hear that you find buying gift cards with Prezzee convenient. It's great to know that Angel was able to resolve your order review quickly. We look forward to continuing to serve you in the future. If you have any other questions or need further assistance, please don't hesitate to reach out.
Perfect communication and very helpful
Perfect communication and very helpful
12 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Jedker,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
DO NOT USE
DO NOT USE - A SCAM
Takes your money and sends an empty gift card!
11 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi there,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about your concern and understand how frustrating this must be.
Please note that we have responded to your existing inquiry (ticket number 3518554) to assist you further and investigate this matter thoroughly. We take all reports like this very seriously and are committed to resolving them as quickly as possible.
Your feedback is incredibly important to us, and we are dedicated to making improvements based on what you’ve shared.
Thank you for helping us improve.
I buy gift vouchers regular from here
I buy gift vouchers regular from here. Always happy with results.
Highly recommend
1 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Mike,
Thank you so much for your continued support and kind words!
We’re thrilled to hear that you’re always happy with your gift voucher purchases.
Your recommendation truly means a lot to us, and we look forward to helping you again with your future orders!
Panic over
Panic over!
Alfred got me through the process so that my mistake was rectified and no money lost to wrong spelt recipient name for emailing the gift card. Thank you!
9 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Samiah,
Thank you so much for your lovely feedback!
We’re so glad Alfred was able to help resolve the issue quickly and ensure everything was sorted without any loss. Mistakes can happen, and it’s great to hear he guided you through the process smoothly.
We truly appreciate your kind words and support—thanks again for sharing your experience!
Kenjie was so helpful and pleasant…
Kenjie was so helpful and pleasant towards me excellent service
10 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi, Sana. Thank you for your kind feedback! We're delighted to hear that Kenjie provided you with excellent service and was so helpful and pleasant. We'll be sure to pass along your appreciation. If there's anything else you need, feel free to reach out. Thanks again for choosing us!
Code didn't work
Code didn't work
I contacted the company and they told me to contact Tesco directly. I do not enjoy going round in circles.
9 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi there,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
We want to make things right. Please contact us directly at help@prezzee.com so we can discuss this matter further and find a positive resolution that addresses your concerns.
Thank you for your understanding and we look forward to hearing from you.
Their patience and quick responses made…
Their patience and quick responses made my experience with them positive. They communicated with me even over the weekend which made feel reassured highly recommend
7 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
There was a delivery issue with delivering to a mobile number
There was a delivery issue with the Prezzee UK gift card I bought from Australia, after the chat bot connected me to the help desk it was sorted out within a few minutes and the gift card delivered. Great service!
7 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Lelanie,
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
Absolutely brilliant had help really…
Absolutely brilliant had help really fast I sent a gift card to wrong email and got sorted out with in a few minutes excellent service
6 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Kingflame,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Bardzo szybko odnalazla moja skasowana…
Bardzo szybko odnalazla moja skasowana gift cart
5 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi there,
Thank you for your review!
We’re pleased that we were able o quickly locate your deleted gift card. Providing fast and helpful support is very important to us.
If you need any further assistance, we’re always here to help!
Dziękujemy za Twoją opinię!
Cieszymy się, że udało nam się szybko odnaleźć Twoją skasowaną kartę podarunkową. To dla nas bardzo ważne, aby zapewniać sprawną i pomocną obsługę.
Jeśli będziesz potrzebować dalszej pomocy, zawsze jesteśmy do dyspozycji!
Such a useful and easy way to gift…
Such a useful and easy way to gift others. Quick to arrange, easy to use app and the customer services was great too in resolving an error I had made.
3 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi J. Jabs
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Svar från Prezzee UK
Hi Neil,
Thank you so much for the compliment about Jovy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Angel was really helpful and solved my…
Angel was really helpful and solved my problem.
3 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Wendy,
Thank you for your kind review! We're delighted to hear that Angel was able to help and resolve your issue. We'll be sure to pass your feedback along to them. We appreciate your support and are glad we could provide a positive experience.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.