I bought a Prezzee gift card in order to use it for my normal shop. I had accidentally tried to open it via Apple Pay which didn’t work so I contacted support who fixed the problem within 24 hours.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Habiba was excellent, extremely helpful, and done well to retrieve my lost/deleted E gift card. Whilst communication were through email, I get the feeling that Habiba is a credit to your valuable serv... Se mer
Företaget har svarat
I bought a gift voucher but my email was wrong so contact John (customer service) and was right on it brilliant service and made me feel so at ease by sorting my hitch out. Thank you fab service.
Företaget har svarat
Won a voucher, code wouldn’t work. Raised to Prezzee and had no interest. Passed from pillar to post, automated bots and frankly an appalling experience. Will be closing account and not using again.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Kontaktuppgifter
212 Mappin House, 4 Winsley Street, W1W 8HF, London, Storbritannien
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4,2
Bra
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Prezzee UK
Hi Anthony,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Great customer service
Customer service agent Arlyn was very helpful and dealt with my problem quickly.
30 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Jan,
Thank you for your kind feedback!
We’re delighted to hear that Arlyn was able to assist you so quickly and effectively. We’ll be sure to pass on your appreciation to her, she’ll be thrilled to know her efforts made a positive difference.
If you need any further assistance, please don’t hesitate to get in touch.
I got intouch with customer care.Her…
I got intouch with customer care.Her name was Rita.She was very helpful and solved my issue promptly and was very very polite and reassuring.Thankyou Rita so much for being very helpful.
30 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi there,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
After a long frustrating time
After a long frustrating time, far to long, trying to get a voucher resent, due to my error I admit! John finally brought resolve to the problem, thankfully.
28 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi there,
Thank you for your feedback, and we truly appreciate your patience throughout the process.
We’re sorry to hear that it took longer than expected to resolve the issue, but we’re glad that John was able to assist and bring it to a positive outcome for you.
Your understanding means a lot to us, and we’ll continue working to improve our response times and overall experience.
Very fast response.
Very fast response and solved my problem without delay.
28 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Brian,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
The best
The best! They helped me so quick which relieved my anxiety! I really thought for a minute I’d lost £100 putting in the wrong email address in for my gift card.
Prezzie customer care were amazing!
I got my gift card sent to MY email. Problem solved!
28 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Zoe,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Really really helpful and answered all…
Really really helpful and answered all my questions in no time at all.
Very professional and helpful
22 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Marie, thank you so much for your wonderful 5-star review! We are thrilled to hear that our team was able to provide you with quick, professional, and helpful support. Your kind words truly mean a lot to us and inspire our team to keep delivering the best experience possible. We look forward to serving you again. Team Prezzee!
Svar från Prezzee UK
Hi Devi,
Thank you so much for your kind feedback! We’re really glad to hear that you’re satisfied with the support you received.
If you ever need any assistance in the future, please don’t hesitate to reach out, we’re always here to help.
Wishing you a wonderful day ahead!
All good xxx
25 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Jason,
Thank you for your review! 😊 We're so glad to hear everything went well. We appreciate your support and thank you for choosing Prezzee! 💜
Perfect customer service
Perfect customer service, helped me get access to my account after i had my old number and could not receive code to sign in.
24 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Andreia
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
I spoke to Jessa on the phone and she…
I spoke to Jessa on the phone and she was extremely helpful and resolved my issues within minutes. Definitely recommend prezzee it’s an interesting app everyone would love to.
24 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hello Yasemin,
Thank you so much for the compliment about Jessa.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Customer Services success
Asmaa did an excellent job in helping me load an e-card.. I was a bit tricky l
Thank you Customer Services Prezzee
23 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Dave,
Thank you so much for the compliment about Asmaa!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Andy was so much help he sorted the…
Andy was so much help he sorted the issue quick and efficient
21 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Thank you for your amazing feedback! We're glad to hear that Andy was able to sort out your issue quickly and efficiently. If you need further assistance, feel free to reach out!
Great customer service.
Had an issue with a wrongly placed order and spoke to the customer service agent Angel who was extremely helpful and resolved everything quickly. The issue was my mistake so really grateful for the help with resolving my issue. Great customer service! :)
I've purchased multiple cards through Prezzee and not had an issue with a single one. They came through instantly and have all been utilised with no problems.
10 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Izzy, thank you for sharing your experience! We're thrilled to hear that Angel provided excellent customer service and quickly resolved your issue, even when it was a simple mistake. It's great to know that you've had a seamless experience with your Prezzee purchases and that our gift cards have been meeting your expectations. If you need any more assistance, feel free to reach out!
Zach who I spoke to today was a legend…
Zach who I spoke to today was a legend sorted my issue in a polite manner with a super professional attitude amazing
20 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Geoffrey,
Thank you so much for the compliment about Zach!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
My gift card wasn’t delivered and they…
My gift card wasn’t delivered and they resolved it. Am only giving it 4* because I don’t like robots. When I eventually got a person, they solved it very helpfully.
18 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Simply,
Thank you for your feedback and for taking the time to share your experience with us.
We sincerely apologize for the initial inconvenience with your gift card delivery. We're glad to hear that once you were connected with one of our team members, the issue was resolved to your satisfaction.
We understand your preference for speaking with a person, and we appreciate your patience while reaching our support team. Your feedback is valuable and will help us continue improving our service.
Thank you again for choosing Prezzee!
Great communication problem sorted…
Great communication problem sprted within minutes
19 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Lynnette,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Really supportive and helpful
Vidal was really supportive and helpful answering my queries. Thanks again for your help!
18 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Fin,
Thank you so much for the compliment about Vidal!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Took a while but ma helped me get back…
Took a while but ma helped me get back my voucher
16 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Miss. Michelle,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Absolute life saver
Absolute life saver. Quick. Everything you will ever need.
15 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Denice,
Thank you so much for your kind words!
We’re really glad to hear you had such a great experience. Your feedback means a lot to us, and we’ll continue working hard to provide quick and reliable service every time.
If there’s ever anything you need, we’re always here to help!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.