I bought a Prezzee gift card in order to use it for my normal shop. I had accidentally tried to open it via Apple Pay which didn’t work so I contacted support who fixed the problem within 24 hours.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Habiba was excellent, extremely helpful, and done well to retrieve my lost/deleted E gift card. Whilst communication were through email, I get the feeling that Habiba is a credit to your valuable serv... Se mer
Företaget har svarat
I bought a gift voucher but my email was wrong so contact John (customer service) and was right on it brilliant service and made me feel so at ease by sorting my hitch out. Thank you fab service.
Företaget har svarat
Won a voucher, code wouldn’t work. Raised to Prezzee and had no interest. Passed from pillar to post, automated bots and frankly an appalling experience. Will be closing account and not using again.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Kontaktuppgifter
212 Mappin House, 4 Winsley Street, W1W 8HF, London, Storbritannien
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4,2
Bra
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
No support, no refund or usable product, no protection
I purchased a gift card from Prezzee that turned out to be unusable. I immediately contacted them to try and get it refunded or exchanged for one that is usable, and all they have done is try to find ways to avoid helping me. A terrible company with no respect for customers or their legal protections. I will now be seeking legal advice from the relevant authorities and regulatory bodies, and will make sure that people are aware that buying from Prezzee UK is a complete gamble where you, at best break even - or, like me, lose everything you spent. Their excuse - their system immediately transfers the money to the relevant company upon purchase. It’s not my fault you didn’t think your system through properly. If you take money from someone for goods or services, you need to be able to return it should there be an issue.
10 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Kevin,
We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We would like to get to the bottom of this for you.
Your response is highly appreciated.
Absolutely Brilliant …
Absolutely Brilliant service used it quite often no problems
Sent straight away and the feed back is 1st class
Thanks Pressie
12 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Pearl,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
I spend 3 hours chatting to 5 different…
I spend 3 hours chatting to 5 different chat box “people” on Friday afternoon and got absolutely nowhere!! I was sent all 5 transcripts by the company by email bit no resolution at all, I emailed the company who bought the gift card for me and they gave me a phone number for Prezzee and I got through to Max immediately and within two minutes he had send me a new gift card and talked me through the whole process, this wasn’t me being stupid it was a technical error! Why do we have to go round and round for 3 hours, when the “human” Max did it in two minutes , so frustrating and unnecessary aggro!
Thank you Max
13 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hello there,
Thank you so much for the compliment about Max.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jovy helped me a lot
Jovy helped me a lot , I ordered a gift card and put the wrong email on it . I was so upset thinking my gift card would be lost and I would have to source another one . I was amazed when told that’s not the case . Jovy sorted it within a few minutes. Amazing is all I can say . Thanks again Jovy.
12 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Christine,
Thank you so much for the compliment about Jovy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Heddah answered my query very promptly…
Heddah answered my query very promptly and sorted it all out for me , need glasses on in the future when trying to read somethings, 10/10
12 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Marianne,
Thank you so much for the compliment about Heddah!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Excellent customer service
Very helpful, Rey assisted with my query and resolved it very quickly and helpfully.
11 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Sarah, thank you so much for your amazing 5-star rating! We’re delighted to hear Rey was very helpful and resolved your query so quickly. We truly appreciate your support and will be sure to share your kind words with him.
Great customer service
I must say, I was very surprised with how efficient and to the point they were able to solve my problem and I actually rang twice for the same matter because I misread a certain code on my email which was my fault but they handled my call with real patient sensitivity and professionalism and quickly solved my inquiry thank you very much
10 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Brian,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Ma.was a very good service provider and…
Ma.was a very good service provider and solved all my problems iwas having with my farmfoods cards. Excellent service thank you very much indeed ma.
10 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi there,
Thank you so much for the compliment about Ma!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Arsee was extremely helpful resolved my…
Arsee was extremely helpful resolved my issues in minutes
11 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Esha, thank you so much for your 5-star rating and kind feedback! We’re delighted to hear Arsee was extremely helpful and able to resolve your issue in just minutes. We truly appreciate your support and will be sure to share your lovely words with them.
John was very helpful
10 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Lisa, thank you so much for your 5-star rating and kind feedback! We’re so pleased to hear John was very helpful. We truly appreciate your support and will be sure to share your lovely words with him.
Svar från Prezzee UK
Hi there,
Thank you for your feedback! We're delighted to hear that you found the process easy and straightforward. Making gift gifting simple and convenient is exactly what we strive for. We appreciate your support and look forward to helping you again in the future!
Five stars
I called Prezzee today and my issue was resolved with no issues and no delays. The agent I spoke to was nice and very helpful thank you
9 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Kay, thank you so much for your 5-star rating and kind feedback! We’re delighted to hear your issue was resolved quickly and smoothly, and that the agent you spoke with was nice and helpful. We truly appreciate your support for Prezzee!
Svar från Prezzee UK
Hi Rebecca,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Spent £100 on a blank gift card and…
Spent £100 on a blank gift card and they shrug and say contact the retailer ! Retailer says contact them.
7 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Delphi,
Thank you for bringing the redemption issue with your gift card to our attention. We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We checked our ticketing system and unfortunately, none of your details matched. We would like to get to the bottom of this for you.
Your response is highly appreciated.
Youssef was incredible
Youssef was incredible, swift and very easy to speak to.
5 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Stacy,
Thank you so much for the compliment about Youssef!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Confusing app
How confusing can this app be!! Struggled twice to use my gift card. The app is slow and disfunctional. Trying to check my balance was a joke. Id not recommend these gift cards simply because their confusing and misleading through the app.
4 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Thank you for your feedback, and we’re sorry for the frustration you experienced using your gift card and checking your balance. We appreciate your comments and will share them with our team as we work to improve the app. If you still need help, our support team is available 24/7.
Undelivered gift card
After buying a gift card three weeks ago I'm still waiting for it to be received by the recipient to use after over a dozen attempts by email and chat of which they show interest at first then it dwindles down to repeat auto messages saying it's now been sent when it hasn't , very poor after sales service when things they do go wrong , won't be using them ever again
14 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Ken,
Thank you for your feedback. We're truly sorry to hear about your experience and understand how disappointing and frustrating it must be to wait three weeks for a gift card to be received, especially after making multiple attempts to contact us and not feeling that your concerns were being properly addressed.
We appreciate you taking the time to share your experience, and we sincerely regret the inconvenience this situation has caused.
We have sent an email to your existing support ticket #3551596 with further assistance and information regarding your gift card delivery. Please check your inbox, including your spam or junk folder, for our latest update.
We value your patience and would like the opportunity to make this right. Please reply directly to ticket #3551596 if you have any further questions, and our team will continue to assist you.
From a frustrated day with uber quickly…
From a frustrated day with uber quickly resolved with prezzee
2 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Debbie, we’re sorry to hear your day got off to a rough start, but we’re so glad Prezzee could help turn things around. It means a lot to know we could make your day a little easier. Thank you for sharing your experience with us.
I had made a mistake on sending an…
I had made a mistake on sending an egift card. JHERALDINE was very helpful and corrected the mistake efficiently.
Only negative was that the connection was poor and I had to keep having to ask the chat bot to reconnect me to support. Otherwise would have been 5 stars.
2 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi, Shak! Thank you for taking the time to share your feedback. We're delighted to hear that Jheraldine was able to efficiently correct the mistake with your eGift Card and provide the support you needed. We'll be sure to pass along your kind words to her.
We also appreciate your feedback about the connection issues during your chat experience. We're sorry for the inconvenience of having to reconnect multiple times, and we'll share your comments with the appropriate team as we continue working to improve our service. Thank you for your patience, and we appreciate your support!
Quick response
Quick response, very helpful advisor sorted me issue really appreciated
1 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Chris,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.