I bought a Prezzee gift card in order to use it for my normal shop. I had accidentally tried to open it via Apple Pay which didn’t work so I contacted support who fixed the problem within 24 hours.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Kenjie gave me the right advice as I was concerned about my transaction. The transaction was quick and easy however the way it was done was without me signing onto PayPal sk it definitely was PayPal... Se mer
Habiba was excellent, extremely helpful, and done well to retrieve my lost/deleted E gift card. Whilst communication were through email, I get the feeling that Habiba is a credit to your valuable serv... Se mer
Företaget har svarat
Spent 3 hours tonight trying to log on to site sent me round in a loop long wait to access a human on chat eventually solved issue then sent gift card through however the 25 pounds turned to nil when... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Kontaktuppgifter
212 Mappin House, 4 Winsley Street, W1W 8HF, London, Storbritannien
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4,2
Bra
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Angel was really helpful and solved my…
Angel was really helpful and solved my problem.
3 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Wendy,
Thank you for your kind review! We're delighted to hear that Angel was able to help and resolve your issue. We'll be sure to pass your feedback along to them. We appreciate your support and are glad we could provide a positive experience.
I experienced a problem with a gift…
I experienced a problem with a gift card and it was sorted out quickly by the staff member associated with this review.
Many thanks
3 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Ed,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
The person I spoke to yousseff he was…
The person I spoke to yousseff he was lovely had a conversation with me why he was sorting the problem and fixed it straight away was a lovely man and I managed to get my gift card back :)
2 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Charl,
Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with Yousseff. It’s great to know he was able to resolve your issue quickly while making the process enjoyable with a friendly conversation.
We’ll be sure to pass along your kind words to him, I’m sure it will mean a lot. We're also really pleased we could help you get your gift card back!
If you ever need anything else, please don’t hesitate to reach out.
Disappointed
I'd give it 0 stars if I could.
Sent a gift card which was invalid when the recipient went to spend it.
Spent two hours on chat trying to resolve the issue. Chat kept dropping out every time they asked for screenshots. Wouldn't resolve the issue without speaking to tech support, business partners, brand partners.
Really disappointing. Wouldn't buy as a gift again as they're unreliable.
Still not resolved as the chat dropped out AGAIN.
So, nearly two days later, a new gift code has been sent which is still not working and no response to multiple messages. Not inspiring confidence in your competence here
2 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Emma, we’re sorry to hear about your frustrating experience with our gift card service. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience. Your case is currently being investigated under support ticket 3501783 and has been escalated to help ensure a prompt resolution. One of our team members will reach out through your support ticket as soon as we have an update. Thank you for your patience and understanding.
No codes sent to activate
Bought a card and was sent an email with a code to use this took me to Prezzee UK I had to open an account which I did and agree to the terms. I had to tap the bottom and use a code which they has sent me but they hadn't. I talked to customer support for 2 hours trying things they told me to do. And none of it worked. I asked them to cancel it and said it's against there policy. Now I am stuck with a card I cant use and out of pocket too.
2 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi John,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 3502228 for further assistance.
Thanks for helping us improve.
A honest review
Ok , so here is a honest review , my encounter with the robot Joy was straight forward, I got put through to a live agent who just didn't respond at all to my query , I went back to Joy the bot and got put back to a live agent Alfred, he dealt with my query quickly and efficiently, my query dealt with in 10minutes 😊, so this five star review is for Alfred , thank you 😊
2 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Lesley,
Thank you so much for the compliment about Alfred!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Resolved my query quickly and…
Resolved my query quickly and efficiently
2 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Roberta,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Quickly sorted
Replied quicker than I expected, issue was pointed out politely considering it was me not looking properly that was the issue.
31 maj 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Janine,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Prezzee agent closed case without…
Prezzee agent closed case without resolving case nor replied to request to resolve issue. Would give 0 stars if could. Terrible service and wouldn't recommend.
2 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Uthayan,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry (ticket number: 3501618) for further assistance.
Thanks for helping us improve.
Too complicated to access gift
Too complicated to access gift, I have now lost mine due to complexity of account set up. Will ask others to avoid using this service as not straight forward to access gift.
19 maj 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Gabrielle,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We have sent you an email under ticket number 3501757 to provide further assistance and support.
Thanks for helping us improve.
Cannot understand the good reviews
Cannot understand the good reviews. I have spent all last evening and this afternoon trying to either activate my gift card or preferably get a refund and have got nowhere at all.
I am disabled and poor and this gift card was meant to be a one off treat to buy a takeaway to share with visiting family and we were all left with nothing and no help.
So upset.
1 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Clare, we're really sorry to hear about your experience and the inconvenience you've faced. We understand how important this gift card was for you, and it's truly unfortunate that it didn’t work as planned. To resolve this, we’ve located your inquiry under support ticket 3500664, and one of our team members will be reaching out to you shortly to assist you further. We appreciate your patience and are committed to making this right for you. Thank you for bringing this to our attention, and please hang in there while we work to resolve the issue.
Youseff sorted my problem out very…
Youseff sorted my problem out very quickly.
1 juni 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Denise,
Thank you so much for the compliment about Youssef!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Svar från Prezzee UK
Hi Nick,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
very helpful and polite great service.
30 maj 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Ken,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Aryln was Super Helpful!
Aryln was Super Helpful!
Something that appeared very stressful and complicated she completely sorted it out.
She was very supportive and patient with me.
Thank you Aryln - you’re an absolute star!!!
31 maj 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Miriam,
Thank you so much for the compliment about Arlyn!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Highly recommend get vouchers instantly
Highly recommend get vouchers instantly
30 maj 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Amanda,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Great customer service
Great customer service. Angel was very helpful and polite. Highly recommend this company.
29 maj 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Thank you for your kind words! We're delighted to hear that Angel provided you with excellent service. We appreciate your recommendation and look forward to serving you again in the future!
My complaint is being ignored
My complaint is being ignored. They have a confusing platform and won’t reply even when I’ve tried to escalate it. Just send holding emails saying ‘give us 5 days’ then nothing then I chase it up and they send another 5-day holding email and repeat forever
28 maj 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Kelly,
Thank you for bringing this to our attention. We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We checked our ticketing system and unfortunately, we couldn't locate any active cases with your name. We would like to get to the bottom of this for you.
Your response is highly appreciated.
I had a problem with gift card but a…
I had a problem with gift card but a man named TOMMY sorted it no problem
27 maj 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Ken,
Thank you so much for the compliment about Tommy! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Paid for a gift card I didnt recieve and im being ignored
Bought a gift card last Friday. Ive been trying to redeem it several times daily and its just not working. Ive emailed the help email and theyre not getting back to me. Its now Thursday and I've heard nothing and the link still does not work. I would like this resolved ASAP either with a new link or a refund.
22 maj 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Emma,
Thank you for bringing the redemption issue with the gift card to our attention. We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We checked our ticketing system and unfortunately, none of your details matched. We would like to get to the bottom of this for you.
Your response is highly appreciated.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.