I bought a Prezzee gift card in order to use it for my normal shop. I had accidentally tried to open it via Apple Pay which didn’t work so I contacted support who fixed the problem within 24 hours.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Habiba was excellent, extremely helpful, and done well to retrieve my lost/deleted E gift card. Whilst communication were through email, I get the feeling that Habiba is a credit to your valuable serv... Se mer
Företaget har svarat
I bought a gift voucher but my email was wrong so contact John (customer service) and was right on it brilliant service and made me feel so at ease by sorting my hitch out. Thank you fab service.
Företaget har svarat
Won a voucher, code wouldn’t work. Raised to Prezzee and had no interest. Passed from pillar to post, automated bots and frankly an appalling experience. Will be closing account and not using again.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Kontaktuppgifter
212 Mappin House, 4 Winsley Street, W1W 8HF, London, Storbritannien
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4,2
Bra
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
BUYER BEWARE
Truly awful XP. Ordered a voucher and opted to pay via a billing company over 3, they billed me not only once but twice for the full amount. Chatted three times with them, unwilling to assist with refunding the voucher. Said the store didn’t allow refunds but I was welcome to swap the voucher to another store. Like, huh? lol. Persuing through my bank and billing company.
BUYER BEWARE. Second withdrawal against my account was refunded but the initial incorrect method of charging me has not been rectified.
27 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Murray,
Thank you for bringing the double charge issue and the refund request to our attention. We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We checked our ticketing system and unfortunately, none of your details matched. We would like to get to the bottom of this for you.
Your response is highly appreciated.
Had an issue with a gift card
Had an issue with a gift card. Was dealt with very quickly,& was kept updated:
Spoke with “Kenjie“ very helpful.
Thank you ☺️
25 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Elaine,
Thank you so much for the compliment about Kenjie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Am happy with how Sam helped me today…
Am happy with how Sam helped me today …. It was calm and productive
26 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi there,
Thank you so much for the compliment about Sam! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Always good for gift cards and nice…
Always good for gift cards and nice never had any problems 👍
24 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Alan,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Jessa was very helpful and got my…
Jessa was very helpful and got my problem sorted within minutes!
Thank you!
25 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Sophie,
Thank you so much for the compliment about Jessa!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Alfred was extremely helpful today
Alfred was extremely helpful today. When purchasing a gift card, I entered the recipient's email address incorrectly. He resolved the issue and reissued the gift card correctly, with no fuss and at good speed. Thank you, Alfred.
25 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Daniel,
Thank you so much for the compliment about Alfred!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
It looks after customers where clearpay…
It looks after customers where clearpay didn't
Good luck to u in the future. Should u drop clearpay and use yourself direct.
25 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi David, thank you so much for your kind words and valuable feedback! We're thrilled to hear that we were able to look after you and provide the experience you deserved. We truly appreciate your suggestion and will be sure to pass it on to the relevant team. We look forward to serving you again soon. Team Prezzee! 🎁
Rubbish ordered a gift card and sent…
Rubbish ordered a gift card and sent email but someone altered my email address and now can’t get gift card I am owed
24 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Rhona,
We're very sorry to hear about your experience and understand how frustrating this must be.
We'd like to investigate this for you and help resolve the issue as quickly as possible. Our team will be reaching out to you via email under ticket #3684027 to gather any additional information needed and assist you with accessing your gift card.
We sincerely apologize for the inconvenience and appreciate your patience while we work to get this resolved.
Svar från Prezzee UK
Hi Claire,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Ziad Was very helpful on our call!
Ziad Was very helpful on our call!
22 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hello there,
Thank you so much for the compliment about Ziad.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Brilliant service sorted my mistake…
Brilliant service sorted my mistake straight away
21 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hello there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
A quick and easy way to gift…
It was quick and easy and assistance was also available when required and the Prezzee card was delivered immediately.
17 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Shenaz, thank you for the great feedback! Quick, easy, and instant delivery is exactly what we strive for. And it's great to know our team was right there when you needed them. Glad it was a seamless experience for you! 🎁
Misunderstanding with a gift card card ordered.
Prezzee was very good in helping me with my enquiry, would definitely recommend.
20 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Alison,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Svar från Prezzee UK
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Heddah — you’re a star!
I had an absolutely fantastic experience with Heddah from the support team. He was incredibly helpful, polite, patient, and genuinely caring throughout the whole process.
He went above and beyond to help me and literally saved me £250! I’m extremely grateful for his support and the way he handled everything. It’s rare to receive this level of customer service.
Thank you so much, Heddah — you’re a star! Highly recommended!
20 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Andres,
Thank you so much for the compliment about Heddah!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
In My Opinion Excellent Customer…
In My Opinion Excellent Customer Service from Prezzee & Empathy for My Query & Resolved Courteously. Thanks :)
18 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi TracyJane,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
John is very patient and helpful
John is very patient and helpful
19 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi there,
Thank you so much for the compliment about John! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jerry Abdullah is the number one guy at…
Jerry Abdullah is the number one guy at Prezzee super helpful.
19 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Sharon,
Thank you so much for the compliment about Jerry! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Thanks Sam for your lovely detailed information
Thanks Sam for your information, you was very calm and helpful.. you are amazing! God bless you
18 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Haidar,
Thank you so much for the compliment about Sam!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I had a problem with Prezzee
I had a problem with Prezzee. Uk and connected their. Customer service and spoke to jessi and he was a really lovely man and so polite to talk to. The help he given was so out standing and sorted the problem nothing was to much trouble to get it sorted
18 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Carol,
Thank you so much for the compliment about Jessie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.