I bought a Prezzee gift card in order to use it for my normal shop. I had accidentally tried to open it via Apple Pay which didn’t work so I contacted support who fixed the problem within 24 hours.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Habiba was excellent, extremely helpful, and done well to retrieve my lost/deleted E gift card. Whilst communication were through email, I get the feeling that Habiba is a credit to your valuable serv... Se mer
Företaget har svarat
I bought a gift voucher but my email was wrong so contact John (customer service) and was right on it brilliant service and made me feel so at ease by sorting my hitch out. Thank you fab service.
Företaget har svarat
Won a voucher, code wouldn’t work. Raised to Prezzee and had no interest. Passed from pillar to post, automated bots and frankly an appalling experience. Will be closing account and not using again.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Kontaktuppgifter
212 Mappin House, 4 Winsley Street, W1W 8HF, London, Storbritannien
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4,2
Bra
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Prezzee customer services
I would highly recommend Prezzee uk customer service, very helpful and super quick response and the issue I was having was sorted out quickly and efficiently
17 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Lynne,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
If I could give this 0 stars I would
If I could give this 0 stars I would. Agents are ok when you finally get through but the AI bot is nonsense and not helpful at all. It told me to leave it there as I was getting annoyed at length of time it was taking and stupid questions which you then have to repeat answers to when you get to an agent. Won’t use this service again and can’t as can’t get into my account anyway. Very poor and very annoyed
17 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Thomas,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience.
We understand how frustrating it can be to spend time with our AI assistant and feel like you're going in circles, especially when you then need to repeat information to a live agent. That's not the experience we aim to provide, and we sincerely apologize for the frustration and inconvenience this caused.
While we're glad that you were able to connect with one of our agents, we recognize that the path to getting support should be much smoother. Your comments regarding the AI bot's responses, the repeated questions, and the difficulty accessing your account are incredibly valuable. We'll be sure to share your feedback with the relevant teams as we continue to improve our support experience.
Thank you for bringing this to our attention. Feedback like yours is crucial in helping us identify areas where we can do better, and we're committed to making meaningful improvements based on what you've shared.
For further assistance, we've responded to your existing inquiry (#3659282) and look forward to helping resolve your account access issue.
Thank you again for your honest feedback and for helping us improve.
Youssef is the person that help me in…
Youssef is the person that help me in the process to get my gift card in 3 minutes
Yesterday I spend hours with the message and was a disappointment.but Youssef was excellent!! I was so happy that he help me.
Thank you Youssef!
I hope that the next time when I call you are there !
God Bless You!
16 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Mariela, thank you so much for sharing your experience! We sincerely apologize for the frustration you encountered the previous day and we completely understand how disappointing that must have been. We are absolutely thrilled to hear that Youssef was able to turn things around and get your gift card sorted in just 3 minutes! We will be sure to pass on your heartfelt words to him. We look forward to serving you again soon. Team Prezzee! 🎁
I needed a voucher reinstated as id…
I needed a voucher reinstated as id deleted it and within minutes it was there
15 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Nicola,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Jerry helped out a lot no hassle thank…
Jerry helped out a lot no hassle thank you 🙏
15 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Ricky, thank you for your kind words. We’re delighted to hear that Jerry provided you with a smooth and hassle-free experience. We’ll be sure to share your feedback with him.
Really unhelpful customer service
Really unhelpful customer service. Voucher expired today however should have been able to use it today. Told to get in contact with the company the voucher has been issued to however prezzee cannot give me a reference number for the original voucher or voucher number. £250 lost. Really poor service
15 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Charlotte,
Thank you for your feedback, and we're sorry to hear about your experience.
We understand how frustrating it must be to have a £250 voucher expire when you believed it should still have been valid for use today. We also appreciate your concerns regarding the lack of a voucher reference number, which has made it more difficult for you to follow up directly with the retailer.
After reviewing your case, we can confirm that we have responded to your existing support inquiry (#3655307) with further assistance and guidance regarding the next steps. If you have not yet seen our response, please check your inbox and junk/spam folder.
We sincerely apologize for any inconvenience and disappointment this situation has caused. Your feedback regarding the support experience and the availability of voucher details has been noted and will be shared with the relevant team for review.
Should you have any additional information or questions, please reply directly to ticket #3655307, and our team will continue to assist you as best as possible.
Thanks to Jessi’s exceptional…
Thanks to Jessi’s exceptional communication skills we’ve managed to simplify and clarify the process of adding the Prezzee egift to my wallet.
I really appreciate the support and thank you for your patience! :)
11 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Alex,
Thank you so much for the compliment about Jesse!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
So disappointed doesn’t help at all to…
So disappointed doesn’t help at all to canceled the gift card for 250£ which i can’t use it. Now I lose my money. Is a big scam . The customer service just is not helpful at all . They refused to exchange or refund my money. I lose 250£
11 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Teodora,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 3631299 for further assistance.
Thanks for helping us improve.
Really convoluted process that will trip some people up so they end up keeping the money
Complicated redemption process that meant I didn't get to redeem initially and money expired with no warning email
Really disappointing experience.
The process of actually using the gift was far more complicated than it needed to be. I had to create an account, work out how to choose a gift card and then work out how to access and use the money. I tried when I first received it, but couldn’t get the voucher I wanted, so I intended to come back to it.
I knew the gift had an expiry date, but I didn’t remember exactly when. The expiry date wasn’t in the initial email, and it wasn’t particularly easy to access the account and get back to the point where it was shown.
Around the expiry date I experienced a bereavement, so I simply wasn’t in the frame of mind to go back through the account and check. By the time I returned to it, the money my colleagues had contributed had expired.
When I explained what had happened, I was referred back to the terms and conditions and told I could have found the expiry date by going back into the gift or wallet.
That completely misses the point. If the consequence is losing the entire balance, why isn't there a simple email shortly before it expires? Instead, the recipient is expected to remember the date themselves and navigate back through the account to check it.
I was told my suggestion about reminders would be passed on, but that feels like being fobbed off when there is no willingness to consider the circumstances or restore the balance.
My colleagues put their own money together to do something kind for me, and it is genuinely upsetting that their money has simply gone to waste.
9 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Esi, we’re really sorry to hear about your experience, and even more sorry to hear about your loss. Please accept our sincere condolences. We completely understand how frustrating and upsetting this must have been, especially knowing your colleagues all chipped in to do something kind for you. Thank you as well for sharing your feedback about the redemption process and expiry reminders. That’s a fair point, and we really do appreciate you raising it. We’ve responded to your enquiry under ticket 3629342, so please have a look when you can. If you still need help or feel anything hasn’t been properly addressed, please don’t hesitate to reach out again; we’d really like the chance to help.
Youssef From prezze helped me so much…
Youssef From prezze helped me so much he got back a card I deleted by mistake he couldn’t help me enough excellent a credit to your company thank you so much
9 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hello there,
Thank you so much for the compliment about Youssef!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Prezzee were so helpful
Prezzee were so helpful with my problem I spoke to somebody named vidal he was so polite and helpful he sorted out my problem so efficiently thank you so much.
7 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Deborah,
Thank you so much for the compliment about Vidal!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Helped by Jovy
Jovy helped me realise that I needed to create an account with Prezzie in order to collect my voucher.
6 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Pam,
Thank you so much for the compliment about Jovy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Love love this app so easy and safe to…
Love love this app so easy and safe to use its the way forward into giveng gifts
30 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Tracy,
Thank you for the wonderful review!
We're delighted to hear that you're loving the app and finding it easy and safe to use. Making gifting simple, secure, and enjoyable is exactly what we strive for, so it's great to know we're helping make gift-giving easier for you. Thanks for your support and for being part of our community!
Can't log on and spent hours trying
Can't log on, can't access anything. Spent hours trying to figure it out....just for a £50 voucher.Flooded with emails. This was supposed to be a thank you gift, but it feels more like a punishment.
If anyone from prezzee reads this, please donate voucher to charity, and leave me alone.
1 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Graham,
Thank you for sharing your experience. We're very sorry to hear about the frustration you've faced trying to access your voucher. We understand that what was intended to be a thank you gift has instead caused a great deal of inconvenience, and that's certainly not the experience we want anyone to have.
We've reached out to you via Trustpilot and would like to help resolve this as quickly as possible. When you have a moment, please reply with your details so we can locate your account, investigate the issue, and prioritize your case with our support team.
We appreciate your feedback and the opportunity to make this right.
Deleted gift card restored
John resolved my problem when I had inadvertently deleted the John Lewis card I had exchanged for the Prezzee one. John was very efficient & quick & got my card restored very soon. I wish all companies dealt with problems as speedily as this.
5 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Ian,
Thank you so much for the compliment about John!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Helped me with my query
Helped me with my query. Lee sorted it efficiently
1 augusti 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Michael,
Thank you so much for the compliment about Lee!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
After ordering a gift card 2wks ago I…
After ordering a gift card 2wks ago I have not been able to log into my account as iam not receiving emails from prezzee. I have spoke to numerous customer service people on line they said they would escalate this no reply but got the chat conversations sent to my email so now iam £100 down please be careful using this company
17 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Leiann,
Thank you for bringing the password reset issue to our attention. We take your feedback seriously and are actively working to resolve these issues promptly. Our team is currently investigating the matter to prevent similar occurrences in the future.
We apologise for any inconvenience this may have caused you and would like to make it right. We responded to your existing inquiry (ticket number: 3612420) for further assistance.
Thanks for helping us improve.
Jessa - a true gem!
Jessa was super prompt in responding and very knowledgeable + helpful. Fantastic customer service! 🌟🌟🌟
28 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Joyful,
Thank you so much for the compliment about Jessa!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great quick service
Great quick service and Vidal was really helpful
29 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Beth,
Thank you for taking the time to leave us a review!
We're delighted to hear that you received great service and that Vidal was able to assist you. We'll be sure to pass your kind words on to him, recognition like this means a lot to our team.
We appreciate your support and look forward to helping you again in the future.
I made an error when buying a gift card…
I made an error when buying a gift card and contacted customer services for help. They quickly sorted out my query and even sorted it on a Sunday which was amazing. will definitely use their services again.
26 juli 2026
Omdöme utan inbjudan
Svar från Prezzee UK
Hi Carly,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.