A young lady named Tia although new to her job quickly resolved the two problems I had . A bout a billing query and about a telephone connection problem the billing problem was resolved easily and qu... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First contacted Premier Talk in April due to concerns regarding rising costs/ charges. Sorted out a new package deal and thought problem was solved. Unfortunately my bills were still more than expecte... Se mer
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Ally was most helpful in respect of my Aunt's account and her very serious concerns financially. Ally assured me that no charges will be levied in repect of the change to fibre optic. I... Se mer
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Talked to Tia, reference our line rental cost that kept going up, she has helped us, not only save money but we now have full fibre at £14.00 less. Thank you Tia. Excellent customer service
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Företagsinformation
Skrivet av företaget
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Kontaktuppgifter
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Storbritannien
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Bra
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 71 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Overall Premier Talk are awful
Overall Premier Talk are awful. I had to spend many days on various occasions trying to get through to get my Mum’s fault resolved. There is no way of reporting a faulty online, you have to wait on the phone in a queue. The call back function was good but took my calling 3 times in one day before anyone called me back. My Mum who is 86 was left without a phone service for 3 weeks due to lack of communication and not providing correct information. If someone had sent me a picture to show the correct router configuration it would have saved a lot of time and effort. Each person I spoke to was helpful but overall the firm do not seem to care about customer service or supporting vulnerable customers.
29 maj 2026
Omdöme utan inbjudan
Needed to contact Premier Talk to report a line fault
Needed to contact Premier Talk to report a line fault for an elderly friend. Unfortunately the office closes at 17:30. Customer Services phone number details from a Google search were out of date so did not work. Sent an email instead. Called Premier Talk the following morning, no indication of how long wait would be but answered inside two minutes. Spoke to Belle who was very helpful and arranged for Openreach to check the line. In the meantime tried line again and it was now working. Called Premier Talk again and spoke to Tiahh who was also understanding and confirmed line test was OK. Not sure why line started working, whether it was an intermittent fault or anything to do with Premier talk intervention but a good outcome!
5 juni 2026
Svar från Premier Talk
We're sorry for the initial difficulty you had reaching the correct contact details and appreciate how frustrating that can be, especially when supporting an elderly friend. We’ll look into ensuring our published contact information is accurate and up to date.
We’re pleased to hear that when you did get through, your call was answered quickly and that both Belle and Tiahh were able to assist you effectively and with understanding. It’s great that Belle was able to arrange a line check with Openreach promptly, and that Tiahh was able to confirm the line was working when you called back.
While intermittent faults can sometimes resolve themselves, we’re glad the outcome was positive and that the issue was resolved.
Ally how do i contact you asap?
So Ally from the escalation team called this morning... Apparently, without a direct line to call, i need to call her back as asap. Currently Ally its about a four hour wait to speak to someone who wont be able to put me through to you so just how do i call you?
Omnishambles
8 juni 2026
Omdöme utan inbjudan
Svar från Premier Talk
Hi Ann,
Thank you for your review.
I can see an escalation agent just tried contacting you again twice but unfortunately there was no answer. I understand your frustration regarding the difficulties in getting back in touch.
Since your review was posted, you have spoken with our technical agent and discussed the information you received from Openreach. The technical agent has explained that the systems we use were experiencing issues on Friday, which meant we were not aware of the latest update at that time. The information you have provided is now being reviewed further by our technical team.
While I appreciate your concerns regarding call wait times, our longest wait time today has been under an hour . Given the circumstances of your case, had you called and an escalation member was available, we would of course have taken the call and assisted wherever possible.
We remain committed to resolving this matter and will continue to work with you and our technical team to reach a satisfactory outcome and will email over any findings.
The young lady that helped me get…
The young lady that helped me get things sorted out for my dad to be changed from anologue to digital so he could keep his line working, Tiahh explained everything and made sure I understood the process, at one point we got cut off and I thought I was going to call and start again but Tiahh called back and finished the process.
3 juni 2026
Omdöme utan inbjudan
Svar från Premier Talk
We're delighted to hear that Tiahh was able to help you through the process of changing your dad’s service from analogue to digital. It's great to know she explained everything clearly and made sure you understood each step along the way.
We’re also pleased she took the initiative to call you back after the call was unexpectedly cut off to ensure everything was completed without you needing to start again. That level of care and follow-through is exactly what we aim for.
Sinad was pleasant and helpful.
5 juni 2026
Omdöme utan inbjudan
Svar från Premier Talk
We're pleased to hear that Sinead was pleasant and helpful during your interaction with us. Providing friendly and supportive customer service is very important to us, and it's great to know she made a positive impression.
We'll make sure your feedback is passed on to her.
Svar från Premier Talk
We’re pleased to hear that you feel your concerns were listened to and acted upon. Providing a service where customers feel heard and supported is important to us, and your comments are appreciated.
Terrible
Terrible. Took 45 minutes for the phone to be answered. They don't give you any information. They don't seem to know what is going on.
My 90 year old mother was cold called by this company to switch to them. It's been a nightmare. Her phone has been cut off without warning as the phone line has gone digital. She was never sent a Router. I keep phoning. Told one was sent would take 5 working days which has passed. Then told one sent again no details.
3 juni 2026
Omdöme utan inbjudan
Excellent customer service from Tiahh…
Excellent customer service from Tiahh today, very helpful and understanding.
5 juni 2026
Omdöme utan inbjudan
Svar från Premier Talk
We're delighted to hear that you received excellent customer service from Tiahh today. It's great to know she was helpful and understanding throughout your interaction.
We’ll be sure to pass your feedback on to her, and she will be pleased to hear your comments.
Helpful humans still exist
I have just received a call out of the blue from premier talk. Spoke to a lovely lady who has gone above and beyond to solve some issues. This is my elderly mams account I have rang her with this news. She is delighted with the outcome. She said I had to thank the lovely lady.
4 juni 2026
Omdöme utan inbjudan
Svar från Premier Talk
We're delighted to hear that you received a proactive call from our team and that the issue relating to your elderly mother’s account was resolved to your satisfaction. It’s especially lovely to hear that your mother is happy with the outcome as well.
We really appreciate your kind comments about the service you received, and we will ensure your thanks are passed on to the colleague involved. Going above and beyond to support our customers is exactly what we strive for.
Well done premier talk!
I rang premier talk on behalf of my uncle(94) as his landline was not working. Ruby was very helpful and put through the report urgently as my uncle lives alone. The repair was done within two days and I am very grateful as is my uncle. Thank you!
1 juni 2026
Omdöme utan inbjudan
Svar från Premier Talk
We're delighted to hear that Ruby was able to assist you quickly and prioritise the fault report for your uncle. We understand how important a working landline is, especially for someone who lives alone, and it's great to know the issue was resolved within two days.
We'll be sure to pass your kind thanks on to Ruby. She will be pleased to know her support made a difference to you and your uncle.
Tia was fantastic
Tia was fantastic at helping us with our queries, we waited about twenty minutes on hold but she was a delight to speak too and gave us all the answers we were looking for whilst being professional and caring. Thank you Tia!
4 juni 2026
Omdöme utan inbjudan
Svar från Premier Talk
We're delighted to hear that Tia was able to assist you so effectively with your queries. It's great to know that she provided clear answers while remaining professional, caring, and a pleasure to speak with.
We also appreciate your patience with the wait time, and we’ll make sure your feedback is passed on to Tia, who will be pleased to hear your comments.
Zero customer care
This company appears to be a bunch of grifters who don't answer the telephone when you need to speak to them. If you press 1 and ask for a call back you might get lucky and receive the callback but probably won't. I've emailed their support email 7 times asking for a reply and keep receiving an automated response about not being able to accept it. My father is 83 years old and dying in a hospital bed following a major stroke, and this company don't have the decency to deal with my simple request to cancel his out of contract land line. I've managed 2 conversations over the last 4 weeks and on both occasions I've been told the cancellation team will sort it all out and will contact me directly to confirm everything. I'm still waiting for that to happen. So as the time rolls on during a difficult period my family are going through, this company continues to ruthlessly extract money from his bank account. SHAME ON YOU.
4 juni 2026
Omdöme utan inbjudan
BELLE @ digital fibre continues to be a…
BELLE @ digital fibre continues to be a valuable asset to our company with her knowlage and professionalism,from the start belle has provided us with an honest and reliable service.thankyou
4 juni 2026
Omdöme utan inbjudan
Svar från Premier Talk
We're delighted to hear your positive feedback about Belle. It’s great to know she has continued to provide knowledgeable, professional, honest, and reliable support to your business since the very beginning.
We’ll be sure to pass your comments on to Belle, who will be very pleased to hear that her work is so valued.
Mae was very polite & courteous &…
Mae was very polite & courteous & followed company policies however my problem was unresolved as you don't not have a copy of power of attorney for myself & my father. My father has alzheimer's & is quickly getting worse. As his main carer I have never been asked for power of attorney. I work full-time & found it difficult enough to get intouch with you as it is, to then have the issue unresolved is very stressful
3 juni 2026
Omdöme utan inbjudan
Mae was very helpful
Mae was very helpful and recognised where we had been over charged and (hopefully) has arranged the appropriate credits.
2 juni 2026
Omdöme utan inbjudan
Svar från Premier Talk
We're pleased to hear that Mae was very helpful and able to identify the overcharge on your account. It’s good to know she has taken the appropriate steps to arrange the relevant credits for you.
Belle was very polite
Belle was very polite, helpful and friendly today. Nothing was too much trouble for her. Me and my mum appreciated it.
2 juni 2026
Svar från Premier Talk
Thank you for your kind review. We're delighted to hear that Belle was so polite, helpful and friendly during your call. Providing excellent service and going the extra mile for our customers is very important to us and it's wonderful to know that both you and your mum felt well looked after. We will be sure to pass your lovely feedback on to Belle
Update on no Internet or phone line…
Update on no Internet or phone line from the 12th may its the 2 of June l had a phone call telling me that it's going to take 2 weeks to get back on the Internet as they can't go over to the full fibre that l have payed for if you are thinking of going to fibre Internet with them don't
12 maj 2026
Omdöme utan inbjudan
Tia was a pleasure to deal with
Tia provided clear, concise and empathetic communication that responded to my concerns and answered my questions efficiently and with an engaging and pleasing manner.
This was not an unprompted review. I was asked for my feedback.
2 juni 2026
Omdöme utan inbjudan
Svar från Premier Talk
We're delighted to hear that Tia provided clear, concise, and empathetic communication and that she was able to address your concerns and answer your questions in such an engaging and pleasant manner.Delivering excellent customer service is something we take great pride in, and your comments are greatly appreciated. We will be sure to pass your kind words on to Tia. Thank you again for your feedback.
After a few failed attempts at getting…
After a few failed attempts at getting my 87 year old mother in laws account sorted out. I escalated it to their escalation team. I dealt with two lovely ladies Ally and Chloe. Both very knowledgeable and apologetic with regards to the way the account was dealt with. I believe it is now all cleared up. But obviously have to wait until the next bill.
28 maj 2026
Omdöme utan inbjudan
Svar från Premier Talk
Thank you for taking the time to share your experience. We're sorry to hear that it took several attempts to resolve your mother-in-law's account, but we're pleased that Ally and Chloe were able to assist you. It's wonderful to hear that they were knowledgeable, understanding, and apologetic throughout the process.
We appreciate your patience while the matter was being investigated and resolved. We hope everything has now been corrected and we understand the importance of seeing this reflected on the next bill. If you have any further questions or concerns in the meantime, please don't hesitate to get in touch.
Thank you again for your feedback.
Mae was really very polite and helpful
Mae was really very polite and helpful. Both queries were dealt with efficiently.
1 juni 2026
Omdöme utan inbjudan
Svar från Premier Talk
Thank you for your lovely feedback. We're delighted to hear that Mae was polite, helpful and able to deal with both of your queries efficiently. Providing excellent customer service is very important to us, and it's wonderful to know that Mae made such a positive impression. We'll be sure to pass on your kind comments to her. Thank you for taking the time to share your experience.
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