I have had an initial order of 5 vegan meals and the prebiotic snack bites. Order came quickly as stated and nicely packaged. Meals of decent size in non-plastic containers. Particularly liked the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The meals are fantastic I would love to order more but . I’m missing two from my last order . I have emailed twice I have been in live chat at least 4 times . Each time will get back to me it’s been 8... Se mer
The food is absolutely delicious. I have tried several other prepared food brands and this was my favourite. It doesn't feel like you're eating a ready meal and I trusted the nutritional value of th... Se mer
My family had such a delicious meal from POW last night - we ordered two chicken dishes and two veggie dishes and absolutely loved them! The teriyaki tofu and roast chicken were particular favourites,... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to a NUU way to eat: born from Pow Food at Home. Nourishment without compromise: no ultra-processing, no artificial additives, just honest, chef-prepared ready meals and snacks designed by nutritionists to fuel your health, energy, and goals. Whether you're eating for performance, balance, or convenience, we deliver nutrition you can trust.
Kontaktuppgifter
7-11 Minerva Road, NW10 6HJ, London, Storbritannien
- 07876136305
- hello@nuudafood.com
- powfood.co.uk
4,3
Utmärkt
198 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Deliveries are reliable and packaging…
Deliveries are reliable and packaging first class - very protective of the product.
There is no waste and no washing up.
A day off for all cooks.
25 mars 2026
Gorgeous, real food
I’ve used NUUDA several times now and absolutely love their stuff. Doesn’t taste like a “ready meal” at all, it tastes “real”. I especially like their energy balls and like to have these in the afternoon to stop me having some garbage that’s bad for me. Please start doing kids meals at some point!
30 mars 2026
Svar från NUUDA Food
Dear Katie, thank you so much for taking the time to write such a lovely review, it really means a lot to us. We are so glad that you are enjoying the meals and snacks. This is exactly our aim when designing the meals, to produce options which offer real, functional whole foods that are not only nourishing you but also delicious. And I completely agree, the energy balls are a winner - so good for a little treat that supports blood sugar balance and steady energy! Emily
Great for new parents
Website is really easy to navigate. The meals were delivered within 2 days of ordering and everything has been delicious so far! Offers good variety of cuisines and nutritional meals. As a new mum with a 3 week old, Nuuda has been a lifesaver. Highly recommend.
23 mars 2026
Svar från NUUDA Food
Dear Jen, we are so very glad to hear this! This is exactly why we set up NUUDA, to support people eating well at home, with nutritionist designed, delicious high quality meals, especially during big life stages like having a new baby. Thank you for taking the time to leave a review and we wish you all the best! Emily
Food is not good quality and taste is…
Food is not good quality and taste is questionable
19 mars 2026
Svar från NUUDA Food
Hi Lara,
Thank you for your feedback, and we’re really sorry to hear that your experience didn’t meet expectations.
At NUUDA, we’re a small family-run business and put a huge amount of care into everything we do. All of our meals are freshly prepared by chefs using thoughtfully sourced, high-quality ingredients, and we’re incredibly passionate about helping people eat well.
Because of that, it’s quite unusual for us to receive this kind of feedback, so we’d genuinely love to understand more about your experience and what didn’t feel right for you. We noticed your comment about the meals being “better from a supermarket,” and while we understand that taste is personal, we’d really value any further detail you can share so we can learn, improve, and make this right.
We take all feedback seriously, as trust and transparency are at the heart of what we do.
If you’re open to it, please reach out to us directly, we’d really appreciate the opportunity to speak with you and resolve this.
Thank you again for sharing your thoughts,
Emily
Really tasty food
Really tasty food. Delivered as advised. Packaged really well. Thank you!
12 mars 2026
Svar från NUUDA Food
Thank you so much Fiona
Meals are mostly delicious
Meals are mostly delicious. All are gluten free and dairy free, so a real boon for those of us with intolerances.
2 mars 2026
Svar från NUUDA Food
Thank you Gavin, this is so good to hear!
Svar från NUUDA Food
Thank you John, if you have any feedback at all that we could improve upon please let us know
Fantastic meals
We started ordering from Nuuda when I was about to have a baby and have carried on through the first few months. It's been a lifesaver to have healthy and nutritious meals ready to go during such a busy time! They are great value for money especially when you look at the quality of the ingredients. We'll always keep some stocked up now for the days we don't have time to cook, it's a much better option than a takeaway
18 februari 2026
Omdöme utan inbjudan
Svar från NUUDA Food
Thank you Suzie
Order never arrived!
I never received my order and have been trying to contact them for over two weeks through email, their website, and instagram but receive no response.
30 januari 2026
Omdöme utan inbjudan
Svar från NUUDA Food
Hi Aekeana,
We’re really sorry for the experience you had. This situation absolutely doesn’t reflect our values or the level of service we strive to provide. After investigating, it appears there was a communication issue and our replies unfortunately didn’t get through, which led to a breakdown in communication, we completely understand how frustrating that must have been, especially when your order hadn’t arrived.
We’re pleased this has now been rectified and a replacement bundle has been sent to you.
We genuinely appreciate you flagging this and have reviewed our processes internally to help ensure this doesn’t happen again.
Warm regards,
Emily
Wholesome and delicious
Wholesome and really delicious meals ! I was delighted with my first delivery. The food quality is incredibly high with really generous protein dishes and delicious, nutrient-dense accompaniments.
27 januari 2026
Svar från NUUDA Food
Dear Kathryn, thank you so much for taking the time to leave such a lovely reply. We are so very glad that you enjoyed the meals! Emily
Really good meals
Really good meals, new parents and it’s perfect in that instance.
Good customer service
Only downside I would say is in the creamer dishes the taste of Coconut is a bit overpowering
24 januari 2026
Omdöme utan inbjudan
Convenient healthy meals and tasty treats
Convenient healthy meals and tasty treats. All delivered very efficiently.
7 januari 2026
Fabulous food and service
Fabulous food and service! Delivery was on time and packaged perfectly for the selection. Will definitely order again.
22 december 2025
2 out of 3
1st order charged 3 times because every time I altered the dishes the site thought it was a completely new order. 1 item not available. Food tasted good. 2nd delivery was a bit scary. When I got to the bottom of the box under the insulation it looked like mouse droppings! After a couple of phone calls it was established that the plastic film had come off a meal and the black rice had spilled out.3rd delivery didn't happen.£100+ food for delivery on the Friday. I tracked its' journey up country to Deeside. Monday morning, not delivered as perishable. DPD site said contact merchant. I rang and was told someone would call me back. No - I received an email telling me a refund was on the way.I was not asked if I still wanted the order? Customer service a bit lacking. Office says opening times but no one replies on the chat box. I had to make other arrangements for a food delivery. 2 out of 3 isn't good I'm afraid.
12 december 2025
Omdöme utan inbjudan
Svar från NUUDA Food
Dear Pat,
Thank you for taking the time to share your feedback with us. We felt it was important to respond today as your experience truly matters to us.
Firstly, thank you for your kind comments about the food. Our chefs are passionate about the meals they create so it means a great deal to hear that this was reflected in your experience.
We’re very sorry that the ordering process was confusing. Creating a simple, stress-free journey for our customers is extremely important to us, and we will be reviewing this carefully to understand where improvements can be made.
Regarding your concern, we can assure you that a hygiene issue such as a mouse dropping would never be present in our operation. That said, we understand how upsetting it must have been to see something unexpected and on rare occasions a small corner of film may come away from a meal box. We appreciate you raising this so we can continue to be vigilant.
Unfortunately, while we do pay a premium for our deliveries, we don’t have direct control over DPD’s service, and we completely understand how frustrating this can be.
I can also see that a full refund has already been processed.
Please accept our sincere apologies for your experience. We truly appreciate your feedback and are committed to learning from it as we strive to improve every single day.
Warm regards,
Ali Warburton
Founder
Delicious food and quick delivery
Delicious food and quick delivery. Highly recommend the new parents bundle!
18 december 2025
Omdöme utan inbjudan
NUUDA is a great company to use!
I have been heavily researching healthy food prep companies to find the best company to use and I ended up using brands such as Simmer and Frive - both of which were awful services to use. Poor packaging, damaged meals, missing meals, poor customer service and then having to wait extended periods for a refund for the missing/damaged meals. I also noticed that their food was fairly bland, and to counteract that they would use a lot of spices to add some taste to their food, meaning every single meal is just incredibly spicy for no reason. I'd had enough and started to again research for other companies, dreading that I may have to go back to the old way of doing things and sourcing my own ingredients and cooking at home again.
I then found Nuuda and what a refreshing change it has been! I found the packaging to be very good, protecting the meals adequately from any damage during the courier delivery. The meals are very good, nutritious and tasty, and I look forward to eating my Nuuda evening meal. My partner, a vegetarian, has also been enjoying the Nuuda vegan meals and is going to be using the vegan box going forwards. It is such a difference from previous companies I have used, and it has been a very good experience. I am so happy that I have been able to find a company that actually delivers what they publish on their website. The best meal for me so far has been the fish pie - oh my god what a great tasting meal that is!
Please do not change as a company, because things are just right as they are now!
EDIT: I recently had 2 missing meals, and after some communication with the company they replaced the missing meals with a next day courier along with some brownie treats to make up for the inconvenience. Was really happy with the customer service shown when the supply service went wrong on that occasion.
12 november 2025
Omdöme utan inbjudan
Svar från NUUDA Food
Dear Richard,
Thank you so much for taking the time to leave such a reply! We are absolutely thrilled that NUUDA has been a refreshing change for you after your past experiences.
We are so glad you are looking forward to your meals and that your partner is enjoying the vegan options too, this is exactly what we aim for, catering to different preferences while delivering on functional nutrition, quality, deliciousness and convenience. We apologise for the hiccup mentioned above but are glad our customer service team could quickly resolve your missing meals and sweeten the deal with some brownies!
We promise to keep working hard to deliver exactly what we promise. Thank you for choosing us!
Emily, Co founder
Spent over £500 on a 3 week order that never arrived
I enjoyed the week reset programme so ordered a 21 day gut health programme on 17 October for delivery on 21 October. It didn't arrive. When I chased I was offered an apology and 24 or 28 October for a replacement slot. I chose Tuesday 28 October. It didn't arrive. I can see on my Shop tracker nothing has been shipped and there's no estimated date of arrival. I have received no part of a 3 week order. Nor have I received any refund.
28 oktober 2025
Omdöme utan inbjudan
Svar från NUUDA Food
Dear Sinead,
Thank you for your kind words about our Week Reset programme, and we really are truly sorry for the disappointment around your 21-day Gut Health order and the missed delivery windows, as well as the confusion with the tracking.
As discussed with you directly, we’ve explained why, and processed a full refund to your original payment method. We’re a small team, but that’s no excuse, your feedback matters, and we’ve already updated our internal processes to prevent this happening again, including tighter capacity checks, earlier customer notifications, and improved tracking updates.
If you’d be open to it, we’d love the chance to make this right on a future order.
Thank you again for your feedback and for giving us the opportunity to improve.
Ali and Emily, Founders
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