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NUUDA Food Omdömen 

199
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have had an initial order of 5 vegan meals and the prebiotic snack bites. Order came quickly as stated and nicely packaged. Meals of decent size in non-plastic containers. Particularly liked the... Se mer

Betygsatt 3 av 5 stjärnor

The meals are fantastic I would love to order more but . I’m missing two from my last order . I have emailed twice I have been in live chat at least 4 times . Each time will get back to me it’s been 8... Se mer

Betygsatt 5 av 5 stjärnor

The food is absolutely delicious. I have tried several other prepared food brands and this was my favourite. It doesn't feel like you're eating a ready meal and I trusted the nutritional value of th... Se mer

Betygsatt 5 av 5 stjärnor

My family had such a delicious meal from POW last night - we ordered two chicken dishes and two veggie dishes and absolutely loved them! The teriyaki tofu and roast chicken were particular favourites,... Se mer

Företaget har svarat

Företagsinformation

  1. Matleverans
  2. Fitness och näringslära
  3. Livsmedelsproducent
  4. Tillverkare av frysta livsmedel

Skrivet av företaget

Welcome to a NUU way to eat: born from Pow Food at Home. Nourishment without compromise: no ultra-processing, no artificial additives, just honest, chef-prepared ready meals and snacks designed by nutritionists to fuel your health, energy, and goals. Whether you're eating for performance, balance, or convenience, we deliver nutrition you can trust.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

199 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(199)

53 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Costly Disappointment

Overall I can't help but feel disappointed;

I noticed that some of the meals looked to be on the smaller side so I decided to weigh them. 3 of the 4 were out by quite a bit, one meal in particular was 90g less than stated on the box.
Two of the meals were very waterlogged by the end of cooking... turning the potatoes to mush & the black rice to more of a soggy risotto.
Despite this the Beef Bourguignon meal was still pretty tasty, though it did lack some veg & I was still hungry afterwards. The Cottage pie meal was also pretty decent and another favourite.
All four meals did require an additional 20 minutes or more of cooking time (As they were still partially frozen.)
But my biggest gripe has to be the cost: At £9 a frozen meal... it's shockingly overpriced (Regardless of the quality of ingredients.) Delivery was also an additional £7.

24 maj 2025
Omdöme utan inbjudan
Logotyp för NUUDA Food

Svar från NUUDA Food

Dear Helen,

Thank you so much for taking the time to share your feedback — it's truly appreciated. We've carried out a full review and test of all meals based on your comments, looking closely at taste, texture, weight, and cooking times.

Feedback, both positive and constructive, is incredibly valuable to us. It’s the only way we can fully understand what needs adjusting and how we can improve.

Our meals are handmade rather than factory-produced like most ready meals. While this brings a more authentic, home-cooked flavour, it can sometimes allow for small inconsistencies — particularly in areas like meal weights. We've now introduced an additional check to ensure greater consistency moving forward.

We didn’t encounter any issues with the black rice during testing, so it’s possible it may have been slightly overcooked. Oven performance can vary quite a bit, and cooking times may need slight adjustment depending on the model and heat intensity.

We also took on board your comment about the beef bourguignon and have added extra vegetables. That said, we always encourage our customers to enjoy our meals with an added side of fresh veg or salad for balance.

We understand that our meals may be priced higher than some alternatives, but we never compromise on the quality of our ingredients. We carefully source sustainable produce, high-welfare meats with excellent provenance, locally caught sustainable fish, and organic or low-intervention vegetables and sides.

Thanks again for helping us continue to improve.

Warm regards,
Ali
Founder

Betygsatt 4 av 5 stjärnor

Great vegetarian meals…

The vegetarian dishes have been delicious and I will reorder them.

the free range chicken was disappointing. I tried heating it up in the oven and the microwave and both meals the chicken was very dry and unpleasant to eat.

12 maj 2025
Logotyp för NUUDA Food

Svar från NUUDA Food

Hello Natalie
Thank you for your feedback.
We are carrying out a review of all our chicken dishes next week.
Best Ali

Betygsatt 5 av 5 stjärnor

Brain fuel bundle during uni exams

My parents organised a delicious food bundle as a surprise for me during my university exams. I received the 'brain fuel bundle' which was perfect for me and it was so nice to not have to worry about getting healthy meals together at this important time. I am particularly fond of the POW food energy balls, and the greens and grains soup!

16 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very tasty meals with real flavour

Very tasty meals with real flavour. So glad to have found them.

24 april 2025
Logotyp för NUUDA Food

Svar från NUUDA Food

We are glad that you found us, thank you for leaving a review and we are happy to hear that you're enjoying the meals. Emily

Betygsatt 5 av 5 stjärnor

Healthy and well priced meals

Healthy, wholesome meals with great choice, and reasonabke price. I am glad I found pow foods as a new mum. I choose them every time.

7 april 2025
Logotyp för NUUDA Food

Svar från NUUDA Food

We are so happy that you are enjoying the meals and they provided a helping hand. Proper delicious nourishment for new mums:)

Betygsatt 2 av 5 stjärnor

I really am disappointed

I really am disappointed. I made sure I was in all day to collect my order of more than £50 of POW food, only for the food to be “returned to sender” the day it was meant to be delivered. When I looked at the tracking information that afternoon after waiting in the house the whole day ready to receive it, it only showed “Your recent order was returned to our warehouse” before I had received any of my food items . The companies response when asked if they could issue a refund (as I didn’t physically receive any of my items) was , “Unfortunately, we’re unable to issue a refund, as the order was fulfilled correctly on our end and the food cannot be reused once returned” even though I said I would do a full reorder of what I originally had hoped to buy. This has never happened with any of the other food companies I have used such as Field Doctor who have been brilliant at delivering my food on time and to my door without any problems. I have lost £50 and received no food.
My strong advice for anyone if there is any problems at all, the food gets delivered immediately back to the sender (before you can even look at the food) and there is no way to get a refund. The only thing they said to do was make a complete reorder if I did want the food with 50% discount. I have already spent the full £50 after paying the full price the first time and not received any food. I cannot afford to spend another £25 , totalling £75. I work in the NHS long hours and so I physically cannot afford to pay £75 to run the risk of not receiving any food a second time , for something that isn’t my fault.
I really am just really disappointment. After long hours at work i really was looking forward to this food. I took annual leave to be in the house and was in the house all day to collect it (only to see it had immediately been returned to sender). I didnt give it 1 star but 2 because for a moment I really was excited to try the food. But as it stands, I have lost £50 and received no food , and I physically can’t afford to loose any more money and have nothing to show for it.

10 april 2025
Omdöme utan inbjudan
Logotyp för NUUDA Food

Svar från NUUDA Food

Dear Serica,

I sincerely apologise for the experience you’ve had. I issued the 50% off discount code to you when we heard that your order had not reached you, even though this was due to the omission of your door number from the address. This would usually be flagged in our processing by DPD but it was not on this occasion.

I understand that you were happy with the discount code initially, as you emailed by colleague saying that you really appreciated her help, so it’s disheartening to read your review. As a small, family-run business, we genuinely care about our customers and take pride in the food we make. Our margins are tight, and we do our best to be able to offer fair prices while maintaining quality. These discounts mean that we make a loss but we understand the frustration of our customers when they do not receive an order due to postage issues and we try to rectify this as best we can, even though we are helpless as it is the responsibility of a third party provider.

I wish you all the best.
Best regards,
Emily

Betygsatt 5 av 5 stjärnor

The food is Amazing very healthy and…

The food is Amazing very healthy and nutritious meals, after having a baby and suffering with a hernia and tummy issues and my mobility these have been a godsend, I have had the new parents bundle and the gut health bundle and there hasn’t been one item in these bundles that I have not liked,these are really helping my tummy issues and are very enjoyable and filling

2 april 2025
Logotyp för NUUDA Food

Svar från NUUDA Food

Thank you so much for this review, Kira and we are so very glad that you found our meals to help you stay nourished and recover after having a baby. And that you're enjoying them!

Betygsatt 3 av 5 stjärnor

Vegan bias

Fantastic food using all the right ingredients but why are there so many vegan dishes? Just a few beef which means this week’s order goes elsewhere. It’s such a shame bc their meals are lovely.

31 mars 2025
Omdöme utan inbjudan
Logotyp för NUUDA Food

Svar från NUUDA Food

Hi Peter, we have just launched 5 new meat and fish dishes, we try and provide variety of meat, fish and vegan for a balanced diet. If you would like to see other meals on the menu, we would love to hear your suggestions and we are so happy that you enjoyed the meals. Emily

Betygsatt 5 av 5 stjärnor

I'm a vegan and I live on an island so…

I'm a vegan and I live on an island so finding this service has been amazing! There's a good range and the food I'd delicious!

6 mars 2025
Logotyp för NUUDA Food

Svar från NUUDA Food

This is wonderful to hear, thank you Victoria. We have just launched some new vegan options so we are excited for you to try them!

Betygsatt 5 av 5 stjärnor

My fav!

I got the vegan bundle and everything was delicious. I actually have ordered from other sites but powfood is the only site I’ve found which actually has clean ingredients not unnecessary stuff. And the food has great flavour and authentic homemade kind of taste. The price is set well and portion sizes are spot on. I will be ordering continuously and recommending to others. I think it would be good if they had more offers or loyalty kind of program.

19 februari 2025
Logotyp för NUUDA Food

Svar från NUUDA Food

This is so lovely to hear, thank you! We really design our meals carefully and focus on whole foods, plant based ingredients that provide the full amino acid profile, vitamins and plenty of plant protein to offer vegans a healthy, complete diet with lots of variety. It is wonderful to hear that you enjoy our meals and find them substantial! We are a small business and will be trying to do more loyalty programmes and offers for our valued customers.

Betygsatt 3 av 5 stjärnor

The meals are quite expensive compared…

The meals are quite expensive compared to others I've enjoyed and the sauces tend to be quite watery and the meat dry, especially chicken.

18 februari 2025
Logotyp för NUUDA Food

Svar från NUUDA Food

I am sorry to hear this Frances, we would love to hear which meals in particular so that we can work on them? We really care about the provenance of our ingredients, using a majority organic, local and meat is all ethically reared - plus they are prepared by chefs from scratch and designed with nutritionists, so they are slightly more expensive but when subscribing they are a similar price to most of our competitors. As a small business your feedback really helps us improve, thank you.

Betygsatt 5 av 5 stjärnor

Phenomenal

Phenomenal. The food was delivered in a well packed box. The food, drink and snacks were sensational. My only annoyance was that I didn’t know about this company before. The ingredients were quality and some of the packaging reusable which I appreciated. I wasn’t hungry once and looked forward to each meal.

28 januari 2025
Logotyp för NUUDA Food

Svar från NUUDA Food

This is so wonderful to hear, thank you very much! It's reviews like this that drive our team, we all love what we do and really care about delivering nourishment and high quality to customers across the UK!

Betygsatt 5 av 5 stjärnor

Great for sensitive tummy

I have sensitive tummy and it's always happy with the pow food range. No nasties and they really are delicious.

23 januari 2025
Logotyp för NUUDA Food

Svar från NUUDA Food

Thank you very much Abigail, we really care about gut health and placing ingredients together that support gentle digestion and improve the microbiome. We are glad to hear that you are enjoying the food! It is all handmade by our chefs and designed with our nutritionists.

Betygsatt 5 av 5 stjärnor

Beautiful home cooked

Beautiful home cooked, tasty meals with no nasties added. Fast and efficient delivery and wide selection to choose from. Always really enjoyed there offering, the leek and potatoes soup was delicious as was the lamb koftas and fish pie. Would highly recommend.

16 januari 2025
Logotyp för NUUDA Food

Svar från NUUDA Food

Thank you very much Faith, this is wonderful to hear :)

Betygsatt 2 av 5 stjärnor

Not enough research gone into these products to make them work

I was really disappointed in the majority of the meals due to how dry/ hard they became whilst cooking.

With the exception of the mousakka / which was just lovely if slightly undercooked using the suggested time - all the meals dried out or became overcooked even when I followed the absolute minimum of the suggested cooking times. Most of the suggested cooking times can vary by as much as a minute in the microwave so there’s huge room for error. Some were hard and overcooked even on the minimum time. The chicken tikka had no microwave option and have to be cooked in the oven for 55 minutes but when we removed it at this time the chicken was still cold in the middle. That’s a disaster waiting to happen. We then have to microwave it to make sure it was properly heated through.

I can tell the food would be tasty if it were able to be reheated properly but the cooking times totally let it down. Also I would assume that there is not enough moisture in the dishes to begin with as they are completely dried out even on minimum cooking time. All the just completely disappeared! The cottage pie mince had actually gone hard and was inedible which is really disappointing considering how much you are charging.

I feel that this is something that should have been fine tuned prior to bringing these products to market as the price point is very high for this kind of product and the quality of ingredients that we are paying more for is lost in the cooking process. I’ve spent over £70 on very sub standard food so I’m very disappointed.

On the plus side the delivery process was excellent with all products arriving still well frozen due to the quality packaging. I can’t comment on the customer service yet as they haven’t replied to my email but I’ll update whenI get a response.

Updated to say, Pow did reach out and offered a full refund or replacement meals which was generous. At this stage I went for the refund but I would try again in the future once the timing issues are resolved

15 december 2024
Omdöme utan inbjudan
Logotyp för NUUDA Food

Svar från NUUDA Food

Dear Sherron
Thank you for your email, we appreciate and welcome all feedback from our customers as its enables us to consistently and strategically improve.

As your feedback is so very different to other feedback we are receiving I think it would be really useful to have a call to understand the situation in more detail.

I am also happy to send you a replacement order after we understand what may be the problem.

Please feel free to send me your number and I ll call when convenient with you.
Very best
Ali Warburton
Founder

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