Pott Candles Omdömen 276

TrustScore 4.5 av 5

4,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Treated the home to the new tomato pot & candle, absolutely delightful. Also a new reed diffuser with fig fragrance, beautiful. Always well packed & definitely worth the money. No sooty residue... Se mer

Betygsatt 1 av 5 stjärnor

Customer services is the worst I have experienced which is a real shame as like the product. But I had a query on my order and tried to contact Potts Candles several times with no response. So then t... Se mer

Betygsatt 5 av 5 stjärnor

Pott candles are lovely. Timely delivery. Beautifully packaged. Candles have always been a weakness of mine and always bought shop or anything that smelled interesting- sometime to be disappointed by... Se mer

Betygsatt 5 av 5 stjärnor

Love my refillable Potts, I have one of each size and a match pot as well! I have tried several of the scents over the last year, some definitely stronger than others, but Eden a definite favourite an... Se mer

4,4

Utmärkt

TrustScore 4.5 av 5

276 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 27 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I absolutely love the ethos of this…

I absolutely love the ethos of this brand and the quality of the Pott candle and matchsticks starter pack that I received is superb. I chose Heather grey with the Tonka scent which is a lovely rich vanilla scent and I’m delighted with my purchase.

30 juni 2025
Betygsatt 2 av 5 stjärnor

Great product but poor service

The petite candle size is lovely - once it arrived. I ordered paying for next day delivery as the candle was intended as a gift. It arrived 8 days later than I’d have expected so too late for the gift. I emailed 3 times to find out what happened - no explanation, a promise to respond (which they didn’t) and an offer of compensation (not forthcoming). It’ll be a lovely gift for someone but not the person it was intended for.

Personal follow-up from Emma was much appreciated.

21 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Am I caught up in a delayed dispatch ?

I'm not sure what is going on , but Potts say they have dispatched my order. The delivery company tracker says they have been notified of the dispatch, but have not yet received it.
When I contacted Potts I got an email reply saying the delivery company didn't always update their tracker (?) or some delivery areas take longer to reach (?).
I'm struggling to accept either explanation. Delivery trackers are updated electronically when goods are scanned in , and I live in a city. It isn't difficult to reach.
Having read some of the reviews I feel I'm being fobbed off so have come to the review page sooner than I might have otherwise done.

27 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic service from Emma at Pott…

Fantastic service from Emma at Pott candles. Emailed me as the starter set I had ordered was unexpectedly out of stock and offered an alternative starter kit and a free refill or a full refund. Order arrived shortly after I’d confirmed acceptance. The Pott is beautiful and the scents (orangery, fig and Eden) smell great. I have burnt the orangery (not my chosen scent) and am impressed by the scent throw. Love the fact these are reusable Potts.

19 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I am loving the Pott concept and all…

I am loving the Pott concept and all the scents I have tried so far. Sustainability with my simple but beautiful refillable pots and the strongest, longest lasting, best scents I have ever found ( and I have tried So many ) what’s not to love. Not cheap but you definitely get value for money.

19 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Shipping delay

The order took weeks to ship I wasn’t kept informed and by the time it did eventually ship I had moved

27 maj 2025
Logotyp för Pott Candles

Svar från Pott Candles

Hi Sarah,

We really apologise for your experience with us. Our customer service team has been in touch via email to rectify this as soon as possible for you and send a replacement.

Best wishes,

Team Pott.

Betygsatt 5 av 5 stjärnor

You have gained a customer for life!

I feel compelled to write a review as I was blown away by every little detail when I received my order! The quality and care that has clearly been put in at every stage of the process is truly exceptional. I adore my whole order!

I received my order after a few weeks (some items were pre-ordered) and after a quick email response from the team, they reassured me the items would be on their way soon and when to expect dispatch. They explained the process in making the Potts etc. which could be seen in the outstanding quality of the items. Although I was SO excited to get my items, I would hands down choose to wait for a company like this over mass produced, poor quality items any day!

To top off an already amazing experience, I emailed to request no tonka candles (I had purchased three sets which all included a surprise refill candle). They came back to me immediately to say that the surprise scents were automatically generated so they couldn't amend them but sent me free 2 Lavendula candles to make up for the tonka freebies I wasn't going to use. How nice is that!!

Wow was I wrong about the tonka (I am not usually a fan of this fragrance)! My mum loves it (I gave it to her) and the smell is divine when it is burning so I am going to order a 4th candle set for myself! I already own the white, green and pink Potts so might as well get Heather too!

I have OCD and one of the few things that can calm my head is a safe lovely smell (in particular essential oils as my mum would use these when I was struggling with my OCD as a child) but I really struggle to find things that don’t smell artificial as that makes it so much worse. I am obsessed and so grateful for your company! Thank you so so much!

No apologies for the essay because I meant every word! We need more businesses like you!

30 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Just Gorgeous!

I’ve had the Orangery scent before which I adore, but decided to try something new. I ordered the Greenhouse scent, it’s just as gorgeous! Even before I opened up the packaging, there was this lovely fresh smell in my hallway, I’m thrilled to bits, thank you!

4 juni 2025
Omdöme utan inbjudan

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