If I could leave less than 1 star I would... the time and effort spent trying to claim my recent order (#4766358). I still haven't received it after a horrible 3 attempts from BROAD REACH/ASENDIA. S... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quality of item is very good, packaging was protective and item was easy to put together. Only issue was tracking, but that was beyond their control. 3rd party they used took days to deliver package d... Se mer
I love all my new pictures! Great sale, easy to navigate website, lots of options (sizing & colours) and free shipping! Really enjoyed putting them up. I will definitely be ordering again when I redo... Se mer
Achat en ligne convivial. Livraison en deux colis. Tracking difficile à suivre pour 2 ième colis. Difficile de rejoindre le service à la clientèle, ai du m’y prendre à plusieurs reprises; pas de s... Se mer
3,7
Medel
744 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shipping was delayed and there was no…
Shipping was delayed and there was no useful information. We ended up buying another frame and then the order from poster store finally showed up. We now have an extra frame. Will not shop with poster store again.
27 november 2024
Svar från Posterstore
Hello Cris,
Thank you for sharing your experience with us. We sincerely apologize for the delays in shipping and any inconvenience this caused.
Unfortunately, the recent Canada Post strike significantly impacted delivery times, and we understand how frustrating this must have been. We strive to provide accurate and timely information, and we’re sorry to hear that this wasn’t your experience.
If there’s anything we can do to assist you further, such as guiding you through return options for the extra frame, please don’t hesitate to reach out to our Customer Service team. We’d be happy to help.
Your feedback is invaluable, and we’re committed to improving our services to ensure a better experience for all our customers.
\-Team Poster Store
Amazing poster
Posters are great! Nice quality! Buying from this company since my first apartment back in 2019! Now i’m my own house!
27 november 2024
Received as Pictured
Received as pictured and in a reasonable time frame. Would order again.
26 november 2024
Print quality and paper was below what…
Print quality and paper was below what I expected. Looks like it was printed on a home inkjet printer.
22 november 2024
Svar från Posterstore
Hi Emma,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Team Poster Store
Easy to place order and fast shipping
22 november 2024
Good quality, dreamy pictures
Their products are very good quality, beautiful and dreamy pictures ! There is something for everyone ! I love it
23 november 2024
good resolution
22 november 2024
Bon service
L'item commandé a été bien reçu, livraison impeccable. L'affiche a été très bien emballé et aucun dommage.
22 november 2024
The WORST customer service
The WORST customer service I’ve experienced from an online company. They just “lost” my order and did not do anything to solve the issue. After demanding my money back, they finally agreed verbally, but I have yet to see the money back in my account. This store is set up like a fraudulent scam. I highly recommend taking your business elsewhere.
9 november 2024
Omdöme utan inbjudan
Svar från Posterstore
Hi VK,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear of this experience. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
Team Poster Store
L’entreprise est formidable et leurs va…
L’entreprise est formidable et leurs va produit est impeccables, de bonnes qualités et magnifique! Je ne suis jamais déçu lorsque je commande chez eux. ♥️
21 november 2024
All around awesome experience
Prints were beautiful, they got here in great time, frames are just what I wanted. Can’t wait for the next order!
20 november 2024
Mauvaise qualité
Les posters reçus sont de mauvaise qualité et je ne parle même pas du service client pour faire le retour!
20 november 2024
Svar från Posterstore
Hello,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Team Poster Store
Svar från Posterstore
Hi Lois,
We're sorry to hear that our frames didn't meet your expectations. We take pride in offering high-quality, FSC® certified frames crafted with precision from responsibly sourced wood and metal. Our frames feature lightweight, shatterproof acrylic glass, which ensures durability and clarity for your artwork.
If you believe your frame has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.
Team Poster Store
I like the frame styling
I like the frame styling. I frame my soft pastel paintings. They look great in the frame.
18 november 2024
Great quality…
The prints shipped in a protective container. The paper is thick and good quality. The print is good quality!
12 november 2024
Quality of prints were not great
Quality of prints were not great, the colour looked as if the printer was running low on ink.
Also the prints were not rolled properly when put in the shipping tube and had creases through them all that I could not get rid of.
13 november 2024
Svar från Posterstore
Hi Maggie,
We are truly sorry to hear that your posters were damaged during transport. We take great care to ensure that our products are packaged securely for shipping, whether it be in strong, durable tubes or flat packaging, depending on the size and nature of the order. Our goal is always to use the highest quality packaging materials to protect your items during transit and prevent any damage.
Rest assured, our Customer Service team will be in contact with you shortly to address this issue. With your input, we will work together to find the best solution and ensure that you are fully satisfied with your purchase.
Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter.
Team Poster Store
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.