It all started with watching Poppy’s Picnic on ‘Dragons Den’, We were looking for a balanced, nutritious, raw dog food that wasn’t just bulked-out to look good. We decided to give it a go. So... Se mer
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Det här tycker kunderna
When the delivery company failed to deliver on time and my order arrived a day late and thoroughly defrosted, Poppy’s Picnic didn’t hesitate to send another shipment, including a small treat for the... Se mer
Wanted a low-fat, boneless, quality raw dog food that a picky mini-dachshund would continue eating after the first week lol. The order came as expected, well packaged and put straight in the freezer.... Se mer
Företaget har svarat
My frenchie loves poppys picnic but unfortunately shes started to have a reaction to so much beef. Its annoying all of their meals contain beef even if labelled turkey, lamb and wild boar. I have mess... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The only naturally balanced fresh raw food on the market ❤️ Award winning meals delivered to your door. Our fresh dog food and cat food is handmade by fourth generation butchers in the heart of Wiltshire. A balanced mix of fresh British meat, vegetables, herbs, botanicals, liver & kidney. We are the first company to be awarded the UK PET FOOD Raw Safe Mark ❤️
Kontaktuppgifter
Coach House, Sandridge Park, Wiltshire, SN12 7QU, Melksham, Storbritannien
- 01380716599
- paws@poppyspicnic.co.uk
- poppyspicnic.co.uk
4,4
Utmärkt
537 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Never looks as advertised
Never looks as advertised, will arrive with some partially & others fully defrosted. So some obviously wasted.
When contacted about this they say I'm the only one, yet on a Facebook page I'm plainly not the only one!
& to add insult to injury you can only
order in set amounts.
I am no longer subscribed & both our dogs are on a different food.
3 maj 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
We’re sorry to hear about your disappointing experience and appreciate you taking the time to share this feedback.
It’s never our intention for any of our food to arrive in anything other than perfect condition. We take great care with our insulated packaging and delivery process, but clearly something went wrong here.
We’re also sorry to hear you felt dismissed when raising this with us. That’s certainly not how we want anyone to feel. Your feedback matters, and we take concerns like yours seriously and we’re continuing to work closely with new packing materials and couriers to improve consistency.
Although we’re sad to hear you’ve moved on, we wish you and your dogs all the very best and thank you again for trying Poppy’s Picnic. And if there is anything I can do, please reach out to me at paws@poppyspicnic.co.uk as I would love to help and turn this around.
Much kindness
Sophie
Gobbled down with gusto for 8 years!
Wolfie has eaten Poppy’s picnic since he was a puppy, now 8. The ordering is easy, delivery is seamless & the packaging damage proof. He’s happy so I’m happy
2 augusti 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Hello Katharine
Thank you for sharing Wolfie's story!
It's wonderful to hear he's been enjoying Poppy's Picnic since puppyhood. That's such a special journey together. We're glad the ordering and delivery makes things easy for you , and that Wolfie's happiness shines through.
Happy pups = happy humans, and that's exactly what we love to hear!
Much Kindness
Debs and Poppy
Liked by cat
One of my cats loves their little chicken meatballs style raw food. It's very easy to portion the raw food as it's in little meatballs.The only think I wish they did was better options to change the frequency of your subscription - at present you can choose the date for your next delivery but not the frequency i.e every 2 weeks.
Date of experience: 31 July 2025
31 juli 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Thanks so much for your lovely feedback, we’re thrilled to hear your cat is enjoying our little chicken meatballs! They’re a firm favourite with quite a few feline fans.
Regarding the subscription, it sounds like there may be an error as you should be able to set a regular frequency, including options like every 2 weeks. We’ll be in touch next week to take a closer look and see what we can do to sort it for you.
Much kindness
Sophie
Excellent service and Cisco loves his…
Excellent service and Cisco loves his meat balls
2 augusti 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Hi Mrs Halidu
Thank you so much for your lovely message.
We're so pleased to hear that you've had an excellent experience and even more thrilled that Cisco is loving his meatballs.
Give him a cuddle form all of us.
Much Kindness
Debs and Poppy
Absolutely brilliant food
Absolutely brilliant food. Cats love it and the meatballs are quick to defrost. Especially convenient for single-cat households!
2 augusti 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Hello Marta
Thank you for your kind words!
We're thrilled to hear your cat is loving the food and that the meatballs are making mealtimes easy and fuss - free. They really are perfect for single cat households ( no waste or hassle!)
Thank you again for your support. Sending your cat a little head scratch from us.
Much Kindness
Debs and Poppy
Our dogs love the Power Balls
Our dogs love the Power Balls, as tiny dachshunds its really easy to get their portions right with serving them a set number of balls and the vet is always really pleased with their weight and condition. They are healthy with beautiful shiny coats.
The subscription model makes it easy to always have it in the freezer and at no point in the 3 years we've used Poppy's Picnic have the dogs left the food or decided not to eat it. Also their poos are much less disgusting to deal with!
2 augusti 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Hello Ursa
Thank you so much for this wonderful feedback — it truly means the world to us!
We’re so happy to hear that your tiny dachshunds are thriving on their Power Balls — and extra points for making portioning a breeze! It’s fantastic to hear they’re keeping a healthy weight, have shiny coats, and most importantly, happy tummies (and less-offensive poos too — always a win! )Three years of clean bowls and wagging tails is exactly why we do what we do, and we’re so grateful to be part of your pack’s journey.
Much Kindness
Debs and Poppy
My fussy little miniature dachshund…
My fussy little miniature dachshund loves this food and I'm so happy that she's getting really good quality, natural ingredients. I've always found the customer service to be fantastic and delivery is always on time.
31 juli 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Oh, this absolutely made our day! 🐾💛
We’re so happy to hear your fussy little dachshund is loving her food — high paw to her for having great taste! 🌟
Thank you for your kind words about our ingredients and service — we put a lot of love into what we do, so it means the world to know it’s reaching you both.
Give your little sausage a cuddle from us! 🐶💕
We’ll be here whenever you need us.
Much Kindness
Debs and Poppy
Great customer service
Customer service is great and any issues resolved promptly, very helpful when speaking or when chatting online etc. Our Bengal loves the raw food from Poppy’s Picnic.
1 augusti 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Hello Susie
Thank you so much for your kind words!
We’re so pleased to hear that you’ve had a great experience with our customer service team—resolving issues quickly and being helpful is exactly what we aim for. It’s also wonderful to know your Bengal is loving the raw food from Poppy’s Picnic!
We really appreciate your support and are delighted to be part of your pet’s healthy, happy lifestyle.
Much Kindness
Debs and Poppy
Perfect food for my dog
The food is perfect for my dog who is very fussy. He likes his food cooked not raw so I choose the mince that you can cook and the powerballs and he eats every bit. His coat and teeth are beautiful. He gets complimented all the time when we are on our walks by strangers. He is a brindle staffy and he is 11 months old. Customer services are also excellent with queries
2 augusti 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Hi Ellie
Thank you so much for your kind words and thoughtful review!
We’re absolutely delighted to hear that your brindle Staffy is loving his meals—especially as a fussy eater! It’s great to know the cooked mince and Power Balls are such a hit. The fact that his coat and teeth are in such beautiful condition is exactly the kind of feedback we love to hear, and it’s lovely to know he’s getting compliments on your walks—he must look amazing!
We’re also really happy that you’ve had a positive experience with our customer service team. If you ever need anything, we’re always here to help.
Thanks again for your support—it means a lot to us!
Much Kindness
Debs and Poppy
Cats love it
Cats love it. Have eaten the meatballs for 2 years now and never get bored of them.
2 augusti 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Hello D J Triffic
Thank you so much for your lovely review!
We're thrilled to hear your cats have been enjoying the meatballs for two years—that's quite the endorsement! It's always wonderful to know that our food continues to satisfy even the pickiest of feline tastes.
We really appreciate your continued support, and we're so glad to be a part of your cats' mealtime routine.
Much Kindness
Debs and Poppy
The worst company for customer service
Never in my entire life have I experienced such appalling service. Parcel delivered but not to my address. Was told to contact dpd to find out where it was and go and retrieve it. I’m unable to leave the house to do this and quite frankly it’s not my obligation to do that anyway. After the first person being beyond rude with me I had another call being told they will no longer accept any orders from me because I can’t go and retrieve parcels delivered to the wrong address and also because I’ve used too many discount codes with them - codes might I add that they email to me and their system accepts. Very short sighted business view considering the amount I have spent with them over the years and will be sure to spread far and wide my feelings on their shocking level of customer service. It really is no wonder business’ like this fail.
As people can see from other Reviews the response below is not indicative of how they deal with you directly. Any problem and they just ban you and are very very rude. They should also stop emailing and texting people discounts codes they then get aggrieved when used. They have a good product so I just hope they learn how to deal with people
30 juli 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Thank you for your review and we are sorry to hear that you’re disappointed. We also understand how frustrating delivery issues can be. Your parcel was accidentally delivered to your neighbour and you told us you were unable to leave the house or knock on a their door to collect it. Despite this, we issued a full refund, even though the parcel was not returned to us.
We know everyone is different. DPD does sometimes make mistakes when delivering parcels, and they are normally very quick to sort things out.
As a small business, we always aim to treat customers fairly, but we do need to protect ourselves from repeated losses. In this case, we identified four different profiles using discount codes at the same address. While we welcome the use of promotions where appropriate, our terms are designed to ensure fair access for all customers.
We hope you’ll appreciate the challenges of running a small business. That’s why we’re confident you’ll understand how important it is for a small team like ours to uphold sustainable pricing, especially if we’re to stay in business and remain profitable.
We wish you and Ziggy's Doggy Fashion well and hope you find a pet food supplier that better suits your needs.
Fantastic Puppy Food
Absolutely incredible food for my puppy and at such a good price! Fantastic if you love to support small businesses. A bonus to have a lovely support from customer service.
30 juli 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Hello Rosie
Thank you so much for your kind words—especially about our customer service! 💛
We’re so happy to hear your pup is enjoying the food and that you're pleased with the value. Supporting small businesses like ours really does make a difference, and we're truly grateful.
If you ever need anything, we’re just a message away! 🐶✨
Much Kindness
Debs and Poppy
The customer service is the best
The customer service is the best I've known. Always a swift reply and any issues sorted. My Cockapoo loves the food, she has always been a faddy eater and I constantly was trying to find a healthy food she would stick to. Since trying Poppys Pinic over a year ago now, there has been no need to worry any more. She tucks into her food quite happily, and her number twos are far more healthy. So happy dog, happy dog owner. Thank you Poppy’s Picnic
25 juli 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Hi Mags
Thank You for Your Lovely Feedback 💚
Thank you so much for your kind words. Your message truly made our day! We’re absolutely thrilled to hear that your Cockapoo is enjoying her Poppy’s Picnic meals and that you've finally found a food she loves and thrives on.
It means the world to us to know that our customer service and meals have made such a positive difference for both of you. Happy dog, happy dog owner — that’s exactly what we strive for!
Give your lovely pup a big cuddle from us, and thank you again for being part of the Poppy’s Picnic family.
Much Kindness
Debs and Poppy
Fussy Cockerpoo Recommended
Always arrives we'll packed with ice packs. The food is top notch, in fact it's the only raw food my very very fussy rescue Cockapoo will eat. Can't praise highly enough.
7 juli 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Hello Jill
Thank you for your kind words! We're absolutely delighted to hear that your fussy rescue Cockapoo is enjoying the food - this means the world to us.
It's great to know the packaging and ice-packs are doing their job too. We really appreciate you taking the time to share your experience and your support means a lot to our team.
Give your Cockapoo a big cuddle from us!
Much Kindness
Debs and Poppy
Good food but problems with deliveries
The food was good and my dogs enjoyed it, but the timing of deliveries and communications about it was often poor, in my case leading to some deliveries being left outside and spoiling. (These were cases where it was the dispatch that was later than originally promised, not because of courier delays).
At other times the courier left it at the site office despite instructions not to do so
These issues weren't helped by the relatively limited coolness of the box - other providers use cool packs.
I constructively suggest that they introduce a more rigorous way of telling customers if items have been dispatched later than they were originally promised.
16 maj 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Thank you so much for your honest and constructive feedback we appreciate you taking the time to share it.
We’re really glad to hear your dogs enjoyed the food. That’s always our number one priority. That said, we’re sorry to hear about the delivery frustrations as that’s not the experience we want anyone to have.
I’m sorry if our update emails didn’t reach you . You’re right to point out that clearer dispatch communication is important, and we’re currently reviewing how we manage updates, especially when something leaves later than initially expected.
Regarding DPD we’ve had generally positive experiences with them, but like all couriers, they occasionally fall short. Some drivers don’t always follow delivery notes, and understand how frustrating this is. We’re continuing to flag these cases directly with DPD to improve consistency. And you’re right — our packaging is constantly under review too. We’ve recently made upgrades to improve insulation, including dry ice and icepacks in the warmer weather.
If you’d be open to trying us again, I’d love to personally look after your next order. Just drop us an email at paws@poppyspicnic.co.uk and mention this review I’ll make sure everything is spot on.
Thank you again for your feedback.
Great quality raw food
I found Poppy's Picnic whilst looking for raw food for my cat and two kittens we have just adopted from Pawz for Thought. My cat is very fussy and I thought it would be more of a challenge than it was, but giving her half raw half normal food she wolfed it down, often eating the raw bits of food first. That was easy! The kittens love the raw food and I know it is full of nutrients for them to remain happy and healthy. The grass fed, free range and organic ingredients in some of the recipes swayed me to buy from Poppy's Picnic. I loved the follow up email to check how the raw food is going down. That was a nice touch. You can also save your packaging and send it back for free. Swift delivery and packaged well. I would highly recommend. Thank you!
30 juni 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Dear Maria
Thank you so much for your beautiful review - it truly made our day.
We're so pleased to hear that your cat took to Poppys Picnic so quickly ( even picking out the raw bits first - we love that!) and that your kittens are thriving on the food too. Knowing they are happy and healthy means the world to us.
It's wonderful to hear that our ethical sourcing and quality ingredients helped shape your decision - we put a lot of care into every recipe , and it's lovely to know that it's appreciated. We're also glad you found the follow - up email helpful.
Much Kindness
Debs and Poppy
Really good quality
Really good quality - Peanut loves his Poppy's picnic raw cookable mighty mince and power balls.
Delivery is always when expected, well packaged and cared for so you have no concerns about it coming damaged.
Fantastic and would definitely recommend.
1 juni 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Hi Rachel
Thank you so much for your lovely feedback - we're thrilled to hear that Peanut is loving his Power Balls and Mighty Mince.
It's great to know everything arrived on time and well packaged. We take a lot of care to make sure our food reaches you in perfect condition , so it's fantastic to hear that it shows.
Thanks again for your support - give Peanut a big cuddle from all of us at Poppys Picnic.
Much kindness
Debs and Poppy
Picky Eater Perfection
I’ve tried so many different dog foods for my 4-year-old Maltese, who is extremely fussy. Nothing seemed to excite him—until I tried Poppy’s Picnic. He lapped it up straight away with no hesitation! It’s such a relief to see him enjoy his meals now.
On top of that, their customer service is exceptional—friendly, responsive, and genuinely caring. You can tell they’re passionate about what they do. I feel confident feeding my dog something that’s clearly high-quality and made with love.
Highly recommended if you’ve got a picky eater!
13 juni 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Hello
We are absolutely thrilled to read your wonderful review. It truly makes our day to know how much you and your fussy Maltese are enjoying the Poppy's Picnic experience.
We also deeply appreciate your kind words about our customer service. We strive to make it easy and efficient to reach us, whether through our instant chat or quick email replies (even at non-working hours.), so hearing that our team is doing well and being responsive means a great deal to us.
It's great that you feel confident feeding our food to your Maltese.
Thank you for trusting Poppy's Picnic with your dog's health and for such a comprehensive and positive review.
Much Kindness
Debs and Poppy
Good team
Fresh, high-quality raw food my dog loves! Noticeable health benefits and amazing customer service. You can tell the Poppy’s Picnic team truly cares. Thank you, guys!
Highly recommend!
1 juni 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Hello Safina
We are absolutely delighted to read such a wonderful review about our raw dog food. Thank you for taking the time to share your experience with your dog. It's great to see that you are noticing the health benefits and pleased with our customer service team too.
Thank you and your amazing dog for choosing Poppy's Picnic.
Much kindness
Debs and Poppy
Fantastic food & amazing customer service
My dog has a few food allergies and Poppy’s Picnic food has been awesome for him!
When I first cooked the Wild Boar, he would not move from my feet and the next morning ran down stairs so fast & sat under the worktop waiting 😂
Recently i realised the order would come when we were away so I wanted to bring it forward but couldn’t find the option to order on next day. I emailed them late one night & they very next morning had a lovely email back saying they had already placed it on a next day delivery FOC for me!!
Above & beyond……thank you! 🤩
6 juni 2025
Omdöme utan inbjudan
Svar från Poppy's Picnic
Hi Rachel
Thank you so much for sharing such a fantastic and detailed review. It's so wonderful to hear that your dog , after experiencing a few allergies is loving our food.
We love knowing that our meals are not just enjoyed, but are also contributing positively to his health and well-being. A clean bowl is always the best compliment for us.
We're also incredibly pleased to hear your kind words about our customer service. We strive to provide excellent support to all our customers and their furry friends, and your feedback lets us know we're on the right track.
Thank you again for your highly recommended review. We're so happy to be a part of your dogs journey to peak health.
Much Kindness
Debs and Poppy
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