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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Excellent service ahead of order. Products is fantastic! Many rechargeable lights require the fitting to be charged via a power outlet close by. As Pooky rechargeable lights have a removable cell/bulb... Se mer

Betygsatt 5 av 5 stjärnor

I purchased the Lillee lamp base in hot pink but I have a serious problem with it. Which lamp shade? I was going to go black & white different but stylish, green for a garish contrast, orange for brig... Se mer

Betygsatt 5 av 5 stjärnor

Lovely lights! 100% convinced by the effortless rechargeable wall lights - no more trailing cables, or having to channel out walls!! The Gloucester warehouse is like fairyland!

Betygsatt 3 av 5 stjärnor

I have always admired the shades and wanted one so I bought 2 silk shades plus 2 marble bases and 2 lightbulbs Thrilled with the look but neither initially worked after much investigation and a fuse... Se mer

Företagsinformation

  1. Lampbutik
  2. Leverantör av lampskärmar

Skrivet av företaget

Let there be light! Beautiful, decorative lighting that doesn't cost a fortune. Follow @PookyLights to find out more...


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 41 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Beautiful lampshade and arrived very…

Beautiful lampshade and arrived very quickly. Love it

17 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi Charlotte,

Thank you for your lovely feedback!

We’re so glad you love your new lampshade and that it arrived quickly.

Best,
Mara

Betygsatt 4 av 5 stjärnor

Easy processes and shipping

Fast despatch from the warehouse and courier was DPD which is reliable. Item was packaged well and returns process was easy. The reason why I returned my item was because I thought the image on the website was different to the item I received - the print was not captured well. The quality of the item was great, but perhaps overpriced

21 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi Bronnie,

Thank you for your feedback! We’re glad your order was dispatched quickly, arrived safely, and that the returns process was straightforward.

We’re sorry the item didn’t match your expectations in terms of the print, though we’re pleased you found the quality good. Your note about pricing is appreciated and will be taken on board.

Best,
Mara

Betygsatt 5 av 5 stjärnor

I know the quality of the products…

I know the quality of the products having made many repeat orders - The petal wall light is a favourite - I know it is actually "cream" - maybe you should change the description from "white" - just a suggestion.

19 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi Kirsty,

Thank you for your continued support and for sharing your suggestion!

We’re thrilled to hear the Petal wall light is a favourite, and we really appreciate the note about the colour description. We’ll take that on board.

Best,
Mara

Betygsatt 5 av 5 stjärnor

Most of my rooms in my house now have…

Most of my rooms in my house now have pooky lights fitted in them as there is so much choice of styles and I have found are good value for money. Their mirrors are beautiful too and have been a lovely finishing touch in my recently finished living room update. My latest purchase was for 5 of the 16 cm lamp shades in a William Morris silk. To fit on top of the single chukka brass wall fittings. I was on the waitlist for the shades for around 6 months and they were definitely worth the wait. The gold fabric inside the shade gives a beautiful warm glow to the room when lit. Pooky is definitely my first choice for lighting. Despite the long wait for the products to come back into stock, once ordered they were delivered very quickly and packaged really well to avoid any damage to the delicate fabrics. Highly recommended.

20 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi Hayley,

Thank you so much for your wonderful and detailed feedback!

We’re thrilled to hear Pooky lights and mirrors are such a big part of your home and that your William Morris silk shades were worth the wait. It’s fantastic to know the gold lining gives such a warm glow and that delivery and packaging met your expectations. Your recommendation means a lot. We’re so pleased to be your first choice for lighting!

Best,
Mara

Betygsatt 5 av 5 stjärnor

Loved the Gloucester showroom

Loved the Gloucester showroom. The staff were super friendly and helpful, plus they made us coffee!

17 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi there,

Thank you for your lovely feedback!

We’re so glad you enjoyed your visit to our Gloucester showroom and that our team made you feel so welcome - coffee included!

Best,
Mara

Betygsatt 5 av 5 stjärnor

Fabulous showroom and beautifully laid…

Fabulous showroom and beautifully laid out showcasing Pooky’s superb choice of lighting. We had a great welcome and offered a coffee, how nice is that! We loved the outlet section and walked away with three new lights! The staff were really helpful but felt they could have had at least another staff member to help out with queries particularly on a Saturday as it got quite busy. Great experience and have told many friends about it.

17 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi there,

Thank you so much for your lovely feedback! We’re thrilled you enjoyed the showroom (and the coffee!) and found some beautiful new lights in the outlet section.

We really appreciate your comments about staffing on busy Saturdays - that’s helpful for us to hear and we’ll certainly take it on board. So pleased you had a great experience and have been recommending us to friends. Thanks again✨

Best,
Mara

Betygsatt 5 av 5 stjärnor

A very helpful service

A very helpful service, lamp came 24 hrs after ordering it.
My battery lamp if fabulous, extremely good quality.could not be more pleased.

18 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi Lynne,

Thank you for your wonderful review! We’re so pleased your lamp arrived so quickly and that you’re delighted with the quality. It’s lovely to hear you’re so happy with your lamp. Thank you for choosing Pooky!

Best,
Mara

Betygsatt 5 av 5 stjärnor

Great lights and switches

Great lights and switches. You get what you pay for, worth every penny.

30 oktober 2025
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi Ben,

Thanks so much! We’re really glad you love the lights and switches - it’s great to hear you feel they’re worth every penny.

Best,
Mara

Betygsatt 4 av 5 stjärnor

Lovely lamp !

The website is easy to negotiate. It is possible to mix and match the stands and the lamp shades and seebwhat the whole product would look like.

After I received the floor lamp, it was fairly easy to assemble. It looks great in the living room.

17 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi Sunithi,

Thank you for your lovely feedback! We’re delighted to hear you found our website easy to navigate and enjoyed mixing and matching stands and shades.

It’s great to know your floor lamp was simple to assemble and looks fantastic in your living room!

Best,
Mara

Betygsatt 5 av 5 stjärnor

Was difficult to decide as so many…

Was difficult to decide as so many beautiful fabrics and since I’m living in New Zealand didn’t want to return it. Was posted to my sister very promptly and she bought it over in her luggage. Arrived in perfect condition and I’m thrilled with it. Very hard to get this quality and range of product in NZ this affordable.

23 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi Joanna,

Thank you so much! We’re thrilled it arrived safely and that you’re so happy with it. It’s wonderful to hear our fabrics reached New Zealand in perfect condition and that you love the quality - we really appreciate your support!

Best,
Mara

Betygsatt 5 av 5 stjärnor

Great experience

I ordered a standard lamp in the winter sale . Got it for a great bargain, was able to buy the shade and even the bulb. The items arrived v quickly and the lamp was all assembled in the package. Totally stress free ! I love it 🥰 great experience and would definitely recommend this company .

22 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi Elaine,

Thanks so much for your lovely review! We're delighted to hear you had a great experience with us. We really appreciate your support and look forward to welcoming you again soon!

Best,
Mara

Betygsatt 5 av 5 stjärnor

Pooky are my first go to lighting…

Pooky are my first go to lighting supplier for all my projects as there products have such a variety and flexibility in styles and they are exceptionally well made. My most recent purchases were 8 25cm pleated linen lampshades for my clients existing chandelier and an Ascot 3 arm chandelier for another project. The company never fails to disappoint me or my clients.

20 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi there,

We’re so pleased to hear your kind words – it really means a lot to us! Thanks for taking the time to leave a review, and we’re glad you had a positive experience.

Best,
Mara

Betygsatt 5 av 5 stjärnor

Great light, even better service!

I loved the lights I ordered, Pooky were great about swapping them when I first ordered the wrong one and then one was faulty. They quickly offered for me to return and replaced. The whole process was very easy. The lights are look stunning!

22 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi Rhi,

Thank you for your thoughtful feedback! We’re so glad to know we met your expectations. Your satisfaction is our top priority!

Best,
Mara

Betygsatt 5 av 5 stjärnor

We had a great experience with Pooky

We had a great experience with Pooky. We had to return a few items after accidentally ordering single-gang instead of double sockets, and their customer service was genuinely helpful and easy to deal with. The products themselves are beautiful – really unique designs and excellent quality. It’s rare to find lighting like this without paying a crazy amount, and Pooky strikes a perfect balance between quality, design and price. Highly recommended.

21 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi Indre,

We’re so grateful for your support and kind words. It’s brilliant to hear you enjoyed your experience, and we hope to see you again soon!

Best,
Mara

Betygsatt 5 av 5 stjärnor

Beautiful lights and excellent quality

Beautiful lights, original designs and very good quality for the price.

31 december 2025
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi Luci,

Thanks for your fantastic review! We're so pleased you were happy with your experience. If there's anything we can do for you in the future, just let us know!

Best,
Mara

Betygsatt 1 av 5 stjärnor

AVOID THIS COMPANY.

AVOID THIS COMPANY.

Sold me a lamp that was faulty. Delivered it in a wet cardboard box. Lamp blew out my electrics.

Had to pay an electrician £120 to reset the circuits. He said "you should tell whoever sold this lamp to you that it needs to come with a warning label".

Told me they'd send new boxes and arrange collection.

No new boxes have arrived. Still waiting for them to contact me.

Seems like a scam company - don't buy from them!

21 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi there,

Thank you for taking the time to leave a review.

I’m very sorry to hear about your experience, and we’d like to resolve this for you as quickly as possible. I’ve sent a request to gather a bit more information, as we’ll need your order number in order to proceed.

I look forward to hearing from you soon.

Kind regards,
Megan

Betygsatt 1 av 5 stjärnor

Poor quality lampshade- pattern doesn't match up.

Paid £72.00 for a lampshade which is of such poor quality.

The pattern is not symmetrical and of no better quality than anything available in a shop such as B & Q.

Have to go through the inconvenience of visiting a Yodel drop off shop to avoid paying for a return.

Will avoid this Company in the future.

20 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi Matthew,

We’re very sorry to hear about your disappointing experience. It’s upsetting when a product doesn’t meet expectations, especially at a premium price.

We also understand the frustration of having to arrange a return through a drop-off point. Your feedback about the quality and the return process is important, and we’ll share it with our team to help improve both our products and service.

We sincerely regret that we fell short on this occasion.

Best,
Mara

Betygsatt 5 av 5 stjärnor

Satisfied customer

Ordered the product easily off the website and it arrived, packaged really well in a matter of days. The product was better than expected. Thrilled!

13 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi Carol,

We truly appreciate your review! It’s always great to hear from happy customers like yourself. Thanks for your continued support!

Best,
Mara

Betygsatt 5 av 5 stjärnor

Multi purpose spotlight,can serve as emergency light

Wanted a mobile spotlight for a while. This fits the bill better than others.
Easily moveable with three strengths of light( not mentioned in the spec leaflet though)Easily directed to where light is needed.
One niggle and easily rectified is there is no template for drill holes for wall mounting. Dimensions for this are critical to within .05mm. Drill Template please

17 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful wall lights

Beautiful wall lights, stunning detail & luxurious quality.
Fast delivery, packaged very well.
Another fabulous purchase from Pooky!

20 januari 2026
Omdöme utan inbjudan
Logotyp för Pooky

Svar från Pooky

Hi there,

We’re delighted you had such a positive experience! Thank you for choosing us – we truly appreciate it and look forward to serving you again.

Best,
Mara

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