Ponsford LTD Omdömen 

348
TrustScore 5 av 5

4,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We ordered marble coffee tables. When they arrived at the distribution centre it was noticed that there was a very small chip out of one of them. The lady at the centre informed us and said they would... Se mer

Betygsatt 5 av 5 stjärnor

From the time we entered the store we have received excellent service throughout. Sales team were very helpful and friendly, with excellent knowledge of products. Delivery team were brilliant, cou... Se mer

Betygsatt 5 av 5 stjärnor

Follow up comment Since posting about my problems with a G plan sofa, Ponsfords have been in touch and have tried to help me out, which was greatly appreciated. The staff have always been extre... Se mer

Betygsatt 5 av 5 stjärnor

We wholeheartedly recommend Ponsford. Every aspect of their service is truly based on providing an excellent customer service and lovely old fashioned values. The sales staff were knowledgeable, did n... Se mer

Företagsinformation

  1. Möbelaffär

Skrivet av företaget

Yorkshire's BIGGEST premium furniture showroom.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

348 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(348)

128 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Excellent company to deal with

Excellent company to deal with, really competitive prices for the carpet we chose, very experienced and helpful staff throughout the carpet department, Graeme came to fit it yesterday, he came with 40 years experience his knowledge of carpets and fitting was extensive, which instilled me with confidence, he fitted the carpets brilliantly, Im really pleased. Very high equality underlay and gripper rods. Thank you Ponsford for the great choice and service you bring to our city of Sheffield

23 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A wonderful furniture shop

Ponsfords is a wonderful shop and the whole experience of browsing and buying from them is always a lovely experience. We've bought most of our furniture there over the past twenty years and wouldn't go anywhere else. A special mention for Gavin, who helped us buy our first sofas many years ago and has been so kind and helpful during the year it's taken to choose our new living room furniture. He is a total professional with a wealth of information who goes above and beyond to help and is a credit to the company. Gavin, thank you so much for being so patient in putting up with our numerous visits and helping us make the final choice, it is very much appreciated.

18 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ponsfords you’ve done it again!

Ponsfords you’ve done it again!! Your service is to the same standard as your products. We have a large leather corner unit with two electric recliners at each side. One recliner stopped working and we couldn’t put it down. Ponsfords to the rescue!! After only one phone call the service engineer came and had it working again within an hour of his arrival. Catherine in service repairs and Liam the engineer are a credit to the store. Always a pleasure doing business with Ponsfords.

17 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great place for furniture

Pondsfords continue to be a top place to shop for furniture in Sheffield. Staff were all very helpful, Della gave us some great options for corner sofas one of which we went with.

16 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We ordered a stair carpet the sales…

We ordered a stair carpet the sales assistant Clive was extremely knowledgeable and helpful you are spoilt for choice so his guidance short circuited things.
The fitters Graeme and Will were brilliant really professional and extremely careful to get a runner as straight as possible in an old wonky house!
Would definitely recommend.

2 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

New carpet

Excellent work. Great team and all work from removing old carpet, cleaning the floor in preparation for the new carpet all done very efficiently.
Would recommend the team and Ponsfords.

4 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Graeme and Will did an amazing job…

Graeme and Will did an amazing job fitting our staircase and landing carpets. A rather complex and technical job with lots of precision they took great care to ensure an excellent result. Very pleased!

30 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Buying our new sofa

We ordered a sofa in-store after months of searching for “the one!” Gavin was very helpful, knowledgeable with an easy manner that made us feel really comfortable. He spent time showing us various options after finding out what we wanted. We are delighted with our choice and are now eagerly awaiting its arrival😊 Many thanks.

10 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ponsford Carpet Fitting

Graeme and Will arrived early, started work immediately and even disconnected our tv system.
They did a thoroughly professional job, which looks great, and are a credit to the firm. They can come back and fit our carpets any time.

20 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fully professional work…

I had a Hall carpet fitted today by Graham and William. I am fortunate to have had them fit carpets previously and as usual they were very professional and carried out the work to my full satisfaction

22 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The carpet fitters Will and Graeme were…

The carpet fitters Will and Graeme were extremely professional and did a fantastic job on what was a complicated open plan room and staircase. They were friendly and listened to what we required. I cannot recommend them highly enough.

19 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service!

Caroline - lovely Scottish lady - was excellent. Helped so much. And we’re wildly pleased with our purchase. Excited for it to arrive!

18 maj 2025
Omdöme utan inbjudan
Logotyp för Ponsford LTD

Svar från Ponsford LTD

Thank you so much for the 5* review. We will pass this along to Caroline :)! Ponsford Web Team

Betygsatt 1 av 5 stjärnor

Absolutely Dreadful Rude Customer Service

As a customer I have never ever been spoken to the way I was by one of the sales team at Ponsford. His attitude was appalling. His snobbery was unbelievable! He told me he had 20 years of experience and accused me of chasing and chasing an order for a sofa we ordered at the end of October 2024 and were still waiting for at the end of February 2025! He had no concept of logistics and didn’t seem to understand I needed a date to work to, to enable me to rid of my existing sofas. After a couple of baffling and bumbling left messages on my voice mail we eventually spoke for him to tell me, the chair had arrived but he didn’t know which lorry the sofa would arrive on. He couldn’t give a date as ‘didn’t I know that lorry’s have taco-graphs and drivers need to sleep’! 🤷‍♀️.

Disgusting service ! He left me feeling so belittled I put the phone down on him !

When sofa eventually came the wrong cushions arrived with the chair. Totally non matching with the sofa and NOT what I ordered. It took another 6 weeks before the cushion covers were eventually dispatched. It was as though no one cared. !

I would never recommend anyone to use them - Look elsewhere!

1 februari 2025
Omdöme utan inbjudan
Logotyp för Ponsford LTD

Svar från Ponsford LTD

Dear Ms Champion, we would like to apologise: your experience at Ponsford fell short of our standards and we acknowledge your frustration. We appreciate your feedback and assure you that we are committed to improving our customer service. With this in mind, we would like to put things right so please get in touch at web@ponsford.co.uk whenever it is convenient. Thank you for bringing this to our attention and we hope to hear from you soon. Ponsford.

Betygsatt 5 av 5 stjärnor

Carpet Fitting.

The Carpet we purchased from Ponsfords was fitted by Graeme and William. They are very professional and did an excellent job. The room was left in a very clean and tidy state, and all the furniture was put back in place. We are extremely happy with both the Carpet and the fitting.

15 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ponsford - Sofas & Carpets

The entire experience at Ponsford has been superb - from purchase of the sofas through to the carpets for the whole house. A genuine pleasure - most especially, dealing with Andrew Langner and Karl Lambert of the carpets sales team. Both of these gentlemen are a credit to the Ponsford store. Thankyou both for your patience and support throughout the purchase, fitting and after sales stages.

I would highly reccommend Ponsford for a great experience.

15 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Graeme and Will

Graeme and Will fitted our carpets today. They have done an excellent job. They were prompt, tidy, professional and very polite. I wouldn’t hesitate using them again. Thank you both.

12 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Carpet fitting

Graeme and Will, their professionalism, attention to detail and skill in fitting our carpet exceeded all our expectations. They arrived on time, worked efficiently and left everything immaculate. The quality of their work is seamless, precise and beautifully finished. Thank you to you both.

6 maj 2025
Omdöme utan inbjudan

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