Absolutely terrible I have waited a month for my order. Emailed twice phoned and fb messaged and nothing. I’m shocked as this pad wasn’t cheap and customised. Also very upset little girl who was waiti... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent product. Bought to replace previous PolyPads travel boots which lasted four years! New boots have four thinner Velcro straps than the three previous ones so more secure fitting. Sadly... Se mer
Ordered over the weekend and here by Wednesday . I’ve used Polypads for over 30 years - I’ve tried all the fashionable alternatives but always go back to Polypads. My present horse definitely prefers... Se mer
Företaget har svarat
Great quality, so well made and timeless! A must for your saddle pad collection. I thought I would have 'PolyPads' embroidered on my pad as standard, as I didn't tick the box saying I didnt want that,... Se mer
Företagsinformation
Skrivet av företaget
British made, pressure relieving saddle pads that last. There's something for everyone with PolyPads; from happy hackers to top event riders, we've got something for you. PolyPads have been the professional's choice for many years, and have proven their worth across a variety of disciplines. Our PolyPads can be designed in your choice of pad colour and binding colour, with options to add embroidery if required. They're the perfect way to look after your horse's back. Our saddlepads help to reduce and distribute pressure from the rider and saddle, improving your horse's comfort under saddle. We've got a PolyPad for nearly every saddle style and horse, with bespoke sizes and thicknesses available. We're proud to make everything by hand in the UK, with our talented and experienced machinists carefully creating each PolyPad with care and attention. All of our team are, or have been horse owners, so you know that each PolyPad is made with your horse's comfort at the heart of everything we do. The trusted PolyPad design is often copied, but never equalled. We're proud to be UK manufacturers and retailers of these trusted saddle pads and hope that your horse has benefitted from all that PolyPads has to bring.
Kontaktuppgifter
Unit 4, Premier Court, Kings Mill Way, NG18 5GU, Mansfield, Storbritannien
- 01623 662181
- sales@polypads.co.uk
- polypads.co.uk
3,5
Medel
233 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
No communication and no arrival of…
No communication and no arrival of product 3 weeks later. Emailed, tried calling, left voicemails, texted, whatsapped, tried disconnected landline number, Instagram and Facebook to no response. Avoid.
17 oktober 2025
Omdöme utan inbjudan
Quality product!
Quality product!
We’ve used PolyPads on our horses for over 20 years!
Rides well, fit well, wash well… fabulous.
6 oktober 2025
Order tool a long time to arrive nearly…
Order tool a long time to arrive nearly a month!, emailed multiple times with no reply or update on when my order will arrive. I wrote a comment on their Facebook page about this and then received an email to say it had been dispatched.
Lovely numnah but awful customer service. Will not order again unfortunately
2 oktober 2025
Don’t listen to gossip - 2 weeks shipping on bespoke polypads
I had heard they had shut down but obviously just gossip as received my bespoke polypads within 2 weeks of ordering and in plenty of time for HOYS. They’re stunning!
30 september 2025
Absolutely appalling company to deal…
Absolutely appalling company to deal with customer service is non existent, I made an order 3 months ago and still waiting, I’ve emailed countless times with no response, I now want a full refund no as completely exhausted my patience, if anyone has any advice on how this can be done I’d be very grateful.
26 september 2025
Omdöme utan inbjudan
Great item quick delivery good quality…
Great item quick delivery good quality thank you
2 september 2025
Saddle pad doesn't move
First saddle pad I have used that my saddle hasn't slipped while riding
4 september 2025
Still not received my pad
4 september 2025
Great dog beds and quick delivery
Great dog beds and quick delivery; thank you so much - so well made still have some going that we had for our previous dogs around 10 years ago!
30 augusti 2025
Terrible took 2 months to receive our…
Terrible took 2 months to receive our saddlepad I tried to contact them multiple times but was ignored promised to refund postage but haven’t done that either . Not acceptable at all really
10 augusti 2025
Excellent quality but long wait
Excellent quality and I realise they are custom made but the wait was a little too long.
10 augusti 2025
Lovely product poor communication
Product is lovely but took a lot longer than expected and communication was poor.
I tried calling the number on the invoice which didn’t work, mobile on website not available, no reply to emails or facebook messages.
Very strange but eventually the items just arrived.
22 juli 2025
Can’t fault the quality though takes a while to be made and shipped.
Can’t fault the quality of the products. Each is custom made to order and so it takes longer to receive items than one that’s ready made and picked off the shelf. I have made orders on three separate occasions over the last three years and I have had to same experience each time, with the item taking longer than stated on the website. On each occasion I made an enquiry for an order update which is answered only once the item has been made and is ready to ship. I need to learn to be patient! Rest assured, the items have always arrived. If you want a quality custom made polypad this is what you have to do!
17 juli 2025
Absolutely stunned with the fantastic…
Absolutely stunned with the fantastic customer service
I ordered the wrong colour and they changed it for me and also messed them around and changed my mind A LOT
They were brilliant
And when my item arrived I was over the moon
The quality is beautiful and I am very pleased with the colour
Even better - the fit is fabulous on the horse and for the saddle
Very very good product
I am ordering another one (or two or three) as soon as I get paid
9 juli 2025
Order took 37 days to arrive
Order took 37 days to arrive. In that time Polypad were uncontactable. They phone numbers on the website didn’t connect. And they didn’t respond to my emails. Poor customer service. Very disappointing as this was for a birthday gift which was missed
9 juli 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.