Been looking at getting life insurance due to having a baby, i spoke with Lewis Routley and what amazing customer service he had! He explained everything to detail, made sure i understood everything i... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Signed up for life insurance today, was helped through the whole process by Jake Phillips. Was a straight forward process and all my questions were answered regardless of how silly they seems. Jake... Se mer
Företaget har svarat
A massive thank you to Simon Strange who assisted me in taking out not 1 but 3 policies with POLLY today. He was fabulous, very easy to talk to and explained everything fully and in detail, his approa... Se mer
Företaget har svarat
Spoke to a brilliant kind hearted advisor Lewis Routley gave me all the advice I needed and have started my life insurance with polly. knowing that if anything was to happen to myself my little boy w... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.
Kontaktuppgifter
Polly.co.uk, 920 Hempton Court, BS32 4SR, Bristol, Storbritannien
- hello@polly.co.uk
- polly.co.uk
4,8
Utmärkt
9 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Polly insurance take out
Big thank you to James Green who helped me take out my Polly insurance. Incredibly helpful, lovely to communicate with and customer service was outstanding.
20 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Amiee,
We really appreciate your fantastic feedback! It is wonderful to know that James delivered such an incredibly helpful and professional service while setting up your policy.
Kind regards
The Polly team
Have been hounded by phone calls so…
Have been hounded by phone calls so much so that I’ve had to start screening calls. They all come from different numbers but they’re all coming from Polly. I was interested in life insurance, but will not be going with Polly. A quote can be sent by email, not by hounding people all day long.
20 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Rebecca,
We're very sorry to hear that you feel frustrated and by our calls. It is not our intention to annoy or disrupt your day.
Because life insurance is so easy to put off we do try to be diligent with our follow ups to ensure you get the protection you were looking for. However, we completely understand that everyone has a preferred way of communicating.
We have sent you a Trustpilot information request through this platform. This will safely allow us to ensure your phone number is promptly removed from our calling lists so you are not contacted again and we can investigate the call frequency .
Kind regards
The Polly team
I had a call with James Owen’s and he…
I had a call with James Owen’s and he was absolutely fabulous! He went over everything and answered all my questions, made me feel so at ease and helped me understand what everything meant. I went ahead and took out a policy and I’m so happy I did. Thank again James! We need more people like you!
19 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Sarah,
Thanks for the lovely review and the shoutout to James Owen! We’re so glad he answered all your questions, put your mind at ease, and made the whole process easy to understand.
Kind regards
The Polly team
Lewis was super helpful and made the…
Lewis was super helpful and made the whole process of getting life insurance easier
18 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi There,
Thank you for the 5 stars, we're very happy to hear Lewis was able to help you. Welcome to Polly!
Kind regards
The Polly team
I recently worked with Advisor Lewis…
I recently worked with Advisor Lewis Routley and was extremely impressed with the service provided. He took the time to understand my individual circumstances, clearly explained all of the available options, and answered every question in a straightforward and professional manner.
What stood out most was his knowledge and patience throughout the process. Rather than pressuring me into a decision, he focused on helping me find the right level of cover for my needs and budget. The entire experience was smooth, transparent, and stress-free.
I would highly recommend to anyone looking for life insurance guidance. His expertise, professionalism, and customer-focused approach made what can often be a complicated process much easier to understand.
19 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
HI Rhyanna,
We really appreciate your comprehensive and thoughtful feedback! It's wonderful to know that Lewis provided such an expert, transparent, and highly professional service.
Financial protection can often feel like a bit of a puzzle, but our advisors pride themselves on breaking down the options in a straightforward way. Hearing that Lewis focused entirely on finding the right level of cover for your specific budget and needs confirms he is delivering the top tier care we aim for.
Welcome to Polly!
Kind regards
The Polly team
I had a great experience when setting up my life insurance
I had a great experience when setting up my life insurance,I spoke to Joseph purnell he was very helpful and ensure I understand everything before agreeing he was so lovey to talk and I didn’t feel lost during any part of the process
19 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Shanti,
Massive thanks for the great 5 star review and the shoutout to Joseph! We’re so glad he was lovely to chat with, super helpful, and ensured you understood everything from start to finish.
Welcome to Polly!
Kind regards
The Polly team
I spoke to Tommy miles who was…
I spoke to Tommy miles who was absolutely amazing explained everything in detail was ever so polite helped me with everything
16 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Ifra,
Thank you!
It is wonderful to see Tommy getting such a fantastic shoutout for his approach and detailed explanations. Thank you for choosing us to help secure your coverage!
Kind regards
The Polly team
Massive Thank you to Mitchell Perkins
Massive Thank you to Mitchell Perkins, who helped me with reviewing my life insurance and given me all the information I need to ensure that I have the right cover for myself and my children.
Thank you so much for being friendly and informative and making the process as easy as possible.
18 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Hannah,
It is wonderful to hear that Mitchell made reviewing your life insurance such a friendly and easy process. We are so glad we could help you secure the right cover for you and your children!
Welcome to Polly!
Kind regards
The Polly team
They won't be getting my business!
I entered my details for a quote and ever since I've received constant calls off different numbers (mobile and landline). Will definitely avoid using them now. Awful
18 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Sarah,
Thank you for bringing this to our attention. We're sorry that you're feeling overwhelmed by the number of calls you've received after requesting your quote.
We know how easy it is for life insurance to slip to the bottom of a to do list, which is why we try to stay in touch to help complete your quote. We have sent you a formal Trustpilot information request. Please get back to us so we can make sure your phone number is taken off our calling lists.
Kind regards
The Polly team
Recommend Polly.com
It was great speaking to someone in person (who has English as first language).
Jacob was really helpful in calculating the cover I needed and recommending adjustments to lower the monthly amount.
The cover also includes my children and additional GP support as an added perk.
The Polly app is easy to navigate.
I feel very relieved that both myself and husband are covered should the worst happen.
Highly recommend
18 juni 2026
Omdöme utan inbjudan
Couldn't be happier
Lewis Routley, what an exemplary member of your team! Not only was he efficient, knowledgeable and a great brand ambassador but he was also so understanding, friendly and helpful. I'm so pleased to have a great cover plan for not just myself but my daughters too. Thank you so much Lewis. You made this process so easy for me and now I have peace of mind
18 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Kirsty,
It is great to hear that Lewis provided such an efficient, knowledgeable, and helpful experience. We are so glad he could make the process easy and help you secure that well deserved peace of mind for you and your daughters!
Welcome to Polly!
Kind regards
The Polly team
Emily lewis was so helpfully and talked…
Emily lewis was so helpfully and talked me through absolutely everything. She made the process to much easier. Thank you.
18 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Hannah,
Thank you for the great review, we're happy to hear Emily was so helpful. We appreciate you taking the time to share your experience!
Kind regards
The Polly team
Joseph Purnell was very helpful
Joseph Purnell was very helpful, very informative, very kindhearted, Very enlightening language and helpful to see the best solution to my problem, answered all my questions with great professionalism and kindness.
18 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Luanya,
We really appreciate you leaving such a fantastic review!
It's brilliant to see Joseph recognised for being so helpful and informative. Our goal is always to cut through the industry jargon, and we're thrilled that Joseph's great professionalism and detailed answers gave you total confidence in your cover.
Kind regards
The Polly team
Umesh was amazing and sorted my life insurance out, very helpful & friendly
Umesh was amazing
17 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi there,
Thank you for the great review, we're happy Umesh was able to help you find a suitable policy.
Kind regards
The Polly team
Emma was very friendly she explained…
Emma was very friendly she explained every thing i had asked and went above and beyond to answer every question.
17 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Lisa,
It's wonderful to hear that Emma was so friendly and went above and beyond to answer all of your questions perfectly. Thank you for trusting us to help get everything sorted for you!
Welcome to Polly!
Kind regards
The Polly team
Svar från Polly.co.uk
Hi Lyndsay,
Thank you for taking the time to leave us a great review!
Kind regards
The Polly team
Had a great experience setting up my…
Had a great experience setting up my life insurance so my little girl is covered. Lewis was a great help and explained everything well!
17 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Ella,
It's brilliant to hear that Lewis was a great help and explained everything so well. Knowing your family are covered is great peace of mind, and we're so glad we could help you get it sorted!
Welcome to Polly!
Kind regards
The Polly team
Getting life insurance
Lewis Routley helped me with my life insurance cover. He was really friendly, gave me sound advice and explained everything to me fully. His customer service was exemplary and I would highly recommend him.
16 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi There,
It's brilliant to hear that Lewis looked after you so well, providing sound advice with a really friendly approach. We are so glad he could deliver such exemplary customer service to get your cover securely sorted!
Welcome to Polly!
Kind regards
The Polly team
Fabulous service all was explained very…
Fabulous service all was explained very clearly and in simple terms Friendly and not pushy at all didn’t feel like they were trying to get money from you at all Different plans were offered to suit incomes If your worried about getting insurance go with Polly My only regret is not doing it sooner! Thankyou James for making a not so nice thing to sort out fast and fun ☺️
17 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Catrina,
We're so glad that James could make sorting your life insurance out fast, easy and stress free. Finding the right plan to suit your budget is the ideal outcome.
Welcome to Polly!
Kind regards
The Polly team
Spoke to Jake
Spoke to Jake , very friendly, professional and patient. 10/10 easy to go through the questions and sorted within 50 minutes.
17 juni 2026
Omdöme utan inbjudan
Svar från Polly.co.uk
Hi Bethany,
It is wonderful to hear that Jake was so friendly, professional, and patient while helping you get your financial protection sorted. We are so glad he made the questions easy to go through and got everything finalised so efficiently. Thank you for choosing us!
Welcome to Polly!
Kind regards
The Polly team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.