Pollock Lifts Omdömen 

Cannot get any response from this company. They never answer the phone or call back they don’t have a working email and the website form doesn’t get a response either. The only way to get through to them is to write a poor review on this site. Cannot recommend this firm at all.

I want the readers to understand this is not a complaint about Pollock Lifts but the installation company who made the install a nightmare.I don't know why we went with the company out of Orlando. it was a fight from the start. The sales woman wanted the lyft installed in our living room right in front of a plate glass window. We did not want it there. We wanted it on the side of the kitchen. It was a fight but ultimately we won as it's our house. In an effert to punish us the sales company added on an extra $18000. When the installation started it was a total screw up from the architect who failed to do the proper design because he was too lazy to open the ceiling to get exact measurements. The plans had to be revised 3 times adding an increase of 3 months additional to the installation
Next, came the installation crew. the installation crew failed to follow the architectural plans and did their own thing. the building Inspector failed the work. A new crew was brought in. They had to rip out all the work done by the first crew. Again, they failed for not following the design plans. the framing was passed after the fourth of attempt for framing. Next was the electrial inspection. There were four inspection attempts, all failures. On the fifth inspection we passed.

After the installation was complete, the elevator would not work properly getting stuck between
Floors. Attempts to contact the company were met with failure.
Somehow they're 24 hour number doesn't work. The local rep, was contacted and had little information on resolving the issue. One major issue is there is not a service individual in the palm beach area. If you need any type of service or repair The individuals have to come from Orlando. Personally, I would not recommend purchasing the elevator from the homelift store of Orlando.

After a very bad experience, Pollock Lifts have now sent a very good engineer to put the problem right, and indeed, communicated with me every inch of the way. I couldn't be more pleased with the outcome.

If I could give this company no stars I would do so. I bought the lift through Companion Care and had the worse experience I have ever had when buying anything. I was persuaded to take out a service contract with Pollock Lifts because I was assured it would never happen again. I have now left 5 messages with their firm in Northern Ireland over a two week period trying to get my lift serviced, which have not even been acknowledged. I am at a loss as to what to do next.

Before Christmas 2022 a defective UP switch was reported to Pollocks in our home through lift, i.e. The in-cab UP control switch was not working. Three times we called Pollocks, and three times we were told an engineer would attend. Nobody came or contacted us, until our normal service engineer called us after Christmas to say he had been in our area, but no one from Pollocks had contacted him until it was too late to order the defective switch. To us, this demonstrates a rubbish service from a 'don't care company' who have been paid £799 pa to service and repair our lift. Mr W Pethers. Binsted, Arundel W Sussex. PS. The switch is still defective, 10/01/23.

Our lift is less than 2 years old and has broken down on over 10 occasions. On one occasion was out of commission for over 5 weeks. We have had repeated broken promises that engineers will phone and visit. I have had numerous telephone call where I have been talked through how to fix it myself. IMO were it not for council orders this firm would be out of business.

5th year of having 2 pollock lifts and had nothing but breakdown issues. I have currently been stuck in my home for days yet again waiting for this to be resolved. Customer service is cold and unhelpful.

My son struggles walking up the stairs, so we decided to put a lift in the house to help him out. The price was good, and it looks natural in our house. Like it was designed with the lift already in it, which I credit to the Pollock Lifts design team.

We have had our lift fitted for just over a year now, fantastic quality had 1 or 2 issues which were dealt with quickly by the pollocks engineers and that was on a weekend !! so far very happy with the lift and would recommend to anyone thinking of having a lift installed

It was wonderful having Pollock Lifts install a small lift in our home. They came out for the measurements and gave us plenty of different price options for lifts. Installation was fairly fast and the lift itself is awesome. I recommend them if you’re looking to put a lift in your home, the build quality is superb.

Due to our Pollock home lift having a fault ,l called Pollocks lift for assistance.
This was 7 30pm on a bank holiday sunday!
Amazingly, two of Pollocks engineers rang our doorbell at 10 23pm that BANK holiday evening, politely came and fixed the problem , wow, we were so impressed and relieved of course.
Pollock followed up with another visit the following week to check everything out.
I find service like this is amazing in this age ,usually no one even answers a phone .......
Many thanks and well done to all at POLLOCKS LIFTS.

Had our lift for around 6 months and very happy with it looks great and built well, overall very happy and would recommend Pollock every time great work

Installed lift two years ago. Never worked right. On off switch wired wrong way round. Keeps stopping- several engineers been out to look at it. Diagnosed problem but too lazy to fix. They came at 4.50pm so obviously too close to home time. OT visited me today she’s fuming mad at their poor service seeing what I’ve been left to deal with. Would not recommend them.

My dad asked me to help look for a lift as he had started to struggle with the stairs, extensive research later Pollock came out on top I spoke to a few customers all happy and content. British made and great to look at a thing that is important to my Dad.
No pressure sales and a fair price would recommend.

We had a stairlift that was old and broke a lot, so we wanted to upgrade to a homelift. Pollock Lifts were very helpful great lift, installed a within a few weeks very well built too thanks again.

A lift was installed in my home by Pollock Home Lifts. Great for wheelchair accessibility. Installation was stress free and done in a couple of days . It’s something that I strongly recommend anyone thinking about it just go for it, Thanks again

Pollock did a great job installing a lift in my home, it was a very difficult solution that I did not think was possible. The installation took two days its looks great, the price was very reasonable for the work that went into the whole process.

My husband and I are getting older and it’s hard to go up the stairs. Figured it was time for a lift and Pollock did a magnificent job. The process was a lot better than we expected no hassle and stress-free thanks again.

What a great lift, glad I decided on Pollock Lifts as all the staff have been very helpful. The lift is fantastic my wife is delighted too thanks again would recommend to anyone

On December 6th 2021, Pollock through floor lift was installed in my home in Rochdale, Manchester. Between then and now, the lift has broken down more than 10 times and I have had to call out their engineers to come and sort it out 3 times.

It appears Pollock presence in England is only for sales. Installations and after sales supports are provided by 3rd party companies who hurriedly did the installation and ended up doing shoddy jobs with lights in the lift falling out and the lift constantly showing "Door Lock Fault" errors 70% of the time the Lift is Fully Up.

My name is Comfort and I need help as i am tired of this constant problem of me being stucked in the elevator.