polette Omdömen 

Een paar dagen geleden stond ik op mijn bril die van het nachtkastje was afgevallen, en het zag er niet goed uit. Ik was erg blij met mijn Polette bril, en ben naar de winkel toe gegaan. Mia had het druk en toch met enig geduld van beide kanten, heeft Mia mij onwijs goed geholpen en wist mijn bril weer goed te krijgen. Dit waardeer ik zeer!

Commande le 09/07/2026
Réception des lunettes le 04/08/2026
Presque un mois d'attente pour recevoir une paire de lunettes en Plastique recyclé moléculaire avec soit disant des verres progressifs. La monture, j'en ai pour mon argent mais les verres, c'est une catastrophe. Je suis aveugle de l’œil gauche. D'aucuns diront que s'agissant de verres progressifs, il faut un temps d'adaptation mais dans mon cas, je vais avoir du mal à m'adapter à être aveugle de l’œil gauche ! Je regrette amèrement cet achat car ces lunettes vont partir directement à la poubelle. Quant au service client, je ne vais même pas perdre du temps à les contacter. Je vais essayer de trouver un opticien qui accepte de tester ces "machins" pour voir si mon ordonnance a bien été respectée, ce dont je doute fortement.

I am disappointed with my overall experience. The glasses I ordered have been stuck in customs for more than six weeks, despite being advertised as "expedited."
One aspect that deserves improvement is customer support. Once an order has been placed, the only available option for obtaining information is the chat function. The staff in the physical stores can only assist with sales and are unable to help with order-related issues. Fortunately, a staff member in the Brussels store was willing to investigate the matter through my account, which I greatly appreciated.
Unfortunately, there appears to be little that can be done beyond waiting. What I found particularly disappointing was the lack of proactive communication. A simple update explaining that the shipment was delayed in customs would have prevented unnecessary uncertainty and the need for me to initiate multiple inquiries.
I hope Polette will consider improving its customer communication and order follow-up, especially in situations where delays occur outside the customer's control.

qualité médiocre des verres; j'ai attendu longtemps pour émettre un avis, le temps de m'habituer à ces verres progressifs. Je n'y arrive toujours pas alors que je porte ce type de verres depuis 15 ans

Bril is super en aangepast, fijne service :)

Choix correct, délais : Lunettes verres unifocaux teintées commandées le 03/07/2026, nous sommes le 28/07/2026, un numéro de suivi depuis le 13/07 et rien de neuf sous le soleil...J'espère les recevoir avant l'automne!!! BREF, 2ieme et dernier achat chez polette ;)

I bought a pair of prescription glasses from Polette in autumn 2024.
I was initially delighted with the cool frame (the Edmond View Black) and the great customer service I received.
A month ago however, a year and a half after purchase, the branch of the glasses fell off as I was picking them up to put them on. I was very surprised and dismayed at first, as I take a great care of my glasses.
I was however confident a repair would be offered after such a short time post-purchase.
I started feeling quite alarmed when it turned out very hard to receive a follow-up to my initial message on the chat service.
After insisting and sending pictures as evidence by email, I was told the damage didn’t correspond to a manufacturing defect and no repair would be offered.
According to local opticians, the damage is indeed“beyond repair”.

I have therefore spent £300 on a pair of prescription glasses that lasted 16 months.

To anyone considering an acquisition of these frames: just don’t.
They are not cheaper than prescription glasses from high street retailers, and if anything goes wrong, you’re on your own.

I will file a complaint, and I hope the testimonies of other customers on here will help.

Was in Amsterdam waar medewerker Jesse mij fantastisch heeft geholpen. Een dikke 10!

Lunettes recus correspondent pas du tout a mon ordonnance
j ai commandé et recu avec la méme ordonnance chez
BLACKSHEEP . IO
super aucun proleme et moins chere

Ravi,
Réellement ravi du service après vente.
Accueil au magasin avec le sourire.
Mes lunettes était tordues, et le vendeur qui était seul a pris le temps pour les redresser, nous sommes sans conteste absolument content.
Il va de soit que si nous devons les changer c est sans conteste que nous retournerons chez Polette à Liège.
Nous voyons un ophtalmologue dans 6 mois, et s il y a changement de dioptries

I just now got offline with Zoe. She has helped me twice now with ordering glasses. I love my Matilda that she helped me with and now have ordered the Giovani sunglasses. Zoe is professional, kind, patient, explains when I had many questions and spends all the time needed to make sure you get the excellent care and treatment in selecting your eyeglasses. Even though this is done all online with typing back and forth, she makes the process understandable, easy, and again her patience is incredible. I hope that you recognize her for doing her job superbly. Thanks again Zoe for your assistance twice. I will be ordering again with you!

Still waiting for my eye glass the stuff from lee tung in wan chai told me the waiting estimated 2 to 6 days until now I dint receive

I had an issue with my order and Camille from customer service was very helpful. All in one I strongly recommend this shop

Polette Bruxelles, un vendeur venant de Polette Lille super sympa, des lunettes réglées à la morphologie de mon visage en un tour de main et deux paires de verres progressifs au prix d une demi paire ailleurs pour ne pas dire 1/4.
Entièrement satisfaite du service

Super merci pour l'accompagnement de Miguel..au top service chez Polette

I got an eye test at the store. The results were wrong, and the glasses gave me headaches for months.

The person who gave me the test was distracted and barely paid attention to me. He also insisted that he use my own phone to place the order (instead of the store's computer), which I was uncomfortable with. You shouldn't be handling a customer's unlocked phone to place orders.

The botched eye test caused months of severe headaches and several medical bills.

Meanwhile, the quality of the glasses I received was very poor, and the handles kept falling off and had to be re-attached again and again.

J'ai acheté mes lunettes à Rivoli franchement le vendeur nickel, reçues 3 semaines après avec un suivi impeccable et mes lunettes nickel je les adore !!

Bonjour. J'ai acheté 2 paires de lunettes correctrices voici 1 an. Les verres solaires présentent des bulles sur la surfaces ce qui rend impossible la vision. Le SAV me reproche une mauvaise utilisation et après de nombreux mails, m'octroie 15% de ristourne sur une nouvelle monture! Je n'accepte en rien leur décision car je porte de lunettes depuis 30 ans sans jamais avoir rencontré ce problème
J'ai sollicité un remplacement des verres dans le cadre de la garantie légale. Refus catégorique!Je ne sais malheureusement pas publier de photos de la monture qui seraient bien plus parlantes. En conclusion. FUYEZ cet établissement.

Votre réponse est toujours là même avec des constats qui tiennent pas la route.
Je vais donc faire suivre votre avis aux divers services des consommateurs et auprès de mon bureau d'avocats et nous attendrons patiemment si des poursuites sont nécessaires.
Bien cordialement.

Van mijn zonnenbril van 1 jaar oud liet de coating los polette.com mail gestuurd snel reactie aub foto’s die op gestuurd en eigen schuld verkeerd schoongemaakt mag absoluut niet met lauw water en PH neutral zeep?????
Wij alle zijn bril dragend nog nooit problemen met schoonmaken
Polette gevraagd om nieuwe glazen maar ze reageren niet meer voor mij een super slecht bedrijf ik ga weer heerlijk naar ace&tate daar zijn ze echt klant vriendelijk en geven service.

If you are ordering from Polette because you think you are supporting a European supply chain, think again. While the initial order process was simple, the actual product and logistics make me feel completely defrauded by their marketing.
​Polette heavily pushes a "designed in Paris" image, but the tracking reveals a different reality. I placed my order on May 25th, and it spent days crawling through 6 different shipping hubs across China before flying to Spain, then took a full week just to get across the border to Portugal. The French branding feels like a deceptive storefront wrapper for standard Chinese manufacturing.
​To make matters worse, the actual product is terrible. The frames feel like cheap, low-quality plastic. Most importantly, the lenses are entirely unusable—I cannot focus on anything in front of me, regardless of distance or size.
​No money was saved here, as I now have to spend more money elsewhere to get proper glasses. I have reached out to customer support and am demanding a full refund and their immediate answer was a refusal for any kind of reparation, releasing themselves of any kind of responsibility, even invoking that according to company's policies they would not do a thing. Only when I reminded them that according to EU regulations I'm entitled to a refund or substitution, they changed their speech. Do not be fooled by the Parisian branding, you'll end up with a Chinese headache.