Polar Bear Windows Omdömen 

Not even a customer but they have left rubbish outside my house, blocking my path, for more than two days now after working on a nearby property. Have called multiple times and been told it will be collected but they have not come. The rubbish left behind is longer than my house is wide and there is nowhere for me to put it without causing a nuisance to other neighbours. Absolutely awful, would give 0/5 if possible.

I recently had three windows and a front door supplied and fitted by Polar Bear Windows. From the initial enquiry, the survey, the second visit and then the fitting of the above, it has been absolutely flawless. Every encounter has been professional, friendly, helpful and definitely not pushy. I was kept up to date on every aspect and cannot recommend this company enough. Installation was quick and done to a high standard which is expected and the after sales service has been nothing short of excellent. I thoroughly recommend this company and am delighted with the work they have carried out for me.

The staff are always friendly and helpful. They were able to fit the door earlier than first arranged .The fitters were friendly and did a great job. We have used Polar Bear Windows before and we are very pleased with their products.

Very unpleasent experience from polar bear window. My UPVC front porch build by polar bear in year 2017. Water leaking from between the front porch and the house after 18 months. I complained to polar bear window. They come to put silicone on the flashing lead to prevent leaking again. But it leaks again in heavy rain. I called polar bear about it but they just get the technician come to check and promised will come to sort it out for me. At the end, they didn't come and use a lot of excuses to not to follow up anymore.
Apart from that, when they finished the UPVC front porch. I found they used Black UPVC on two sides but it should be all WHITE UPVC. Apparently they are not happy about I had complaints about some of the UPVC panet got some crack and they revenge on put different colour on the porch. I complained to their office again and they eventually asked anyone to take out the BLACK UPVC and fitted the ALL WHITE UPVC instead.
Another argument is the concrete base. They promise that will put all new concrete base for the front porch. But when I found they just tried to extend the concrete base for the old base but not the whole new base. I complained about it again. At the end they compromised to put a new concrete base but when they finished the porch roof. I found more than ten roof tiles got the cracks. I have to complain about the cracks and they eventually replaced the cracked roof tiles.
I just wanted to share my unpleasant experience from Polar Bear Window for my Front Porch. Until now, the front porch still got leaking when heavy rain. I will never recommend to anyone due to my horrible experience.

Mr Tong
13/09/2025

Great service and very knowledgeable

Do not use Polar Bear Windows unless you want £1,000's worth of damage caused to your house that they will refuse to pay to repair.

We hired them to replace ten windows and two doors, the installer fitted all of these in less than one day. It was clear he was rushing, and we raised our concerns with Polar Bear Windows. These concerns were dismissed.

Roll forward a year and we notice the wallpaper on our landing peeling, we removed it to find a massive damp patch. We called out a specialist Damp Surveyor who carried out loads of tests and identified the cause of the damp was the landing window not being installed properly by Polar Bear Windows, they also stated the plaster and wall were contaminated with hygroscopic salts due to the extent of the damp, and therefore the plaster needed to be removed and replaced. We reported this to Polar Bear Windows, who accepted the findings, sent someone round to reinstall the window correctly (we have had no further damp since it was reinstalled) but have refused to cover the repair cost despite a surveyor stating it was due to their negligence.

We are currently progressing legal action to cover the cost of this damage

We also found damp in a bedroom so we checked that window and found there was no sealant at all on the outside of the window and you can see the expanding foam! luckily this room wasn't wallpapered so we discovered it prior to any serious damage occurring.

Other issues included being told that in order to comply with building regulations we had to have trickle vents installed, yet when they installed the windows there were no vents. When we questioned this we were told we should have checked our quote properly, however we assumed that as it was something we had to have to have by law then it wouldn't be on the quote, anymore than you would expect to see seatbelts listed on a car invoice.

All in all they are a terrible company who treat their customers awfully, so I would definitely not recommend using Polar Bear Windows

Today I met John from Polar Bear Windows. He came to survey my back door which needs replacing. He was very personable, friendly and professional. He listened to what I wanted. He didn't try to persuade me to have something different or bombard me with unecessary facts and figures. He was confident in his job and his company which in turn gave me confidence that I was dealing with reputable people. I was happy with the quote I recieved and am now waitng to proceed. So far so good.

I have used polar bear windows previously so didn’t hesitate to use again this time. excellent communication from Rosie, and a great service from the surveyor and fitters. The job was finished In half a day and the men worked hard and were really clean and tidy. Really pleased with my new windows, would definitely recommend.

Had my new pvc windows and patio door fitted by polar bear windows. Couldn't be happier with this company absolutely no issues from ordering to fitting by Jamie and Rickie who were so good very polite and kept me informed as to what was going on. Left every where they worked very tidy at the end of the day. Would very much recommend Polar bear windows for anyone thinking of having new windows or doors in the future.

The quality of the product and the fitters were excellent. The organising of the work was dissapointing as they were due to complete the work in one day but did not attend until 12.00pm and therefore the work was spread over two days.

There was also a couple of corner peices that were missing and remain missing 5 weeks after completion with various excuses for not attending.

For the original quote survey, Glenn was both genial and informative and made the process refreshingly straightforward.

First of all i would like to thank Rosie and Robin for their friendly manner in the office and on the phone for dealing with my order, i would also like to thank the two fitters for being friendly and respectful to me and my wife when they installed my new windows they turned up on time and done a lovely job, they even cleaned up after they fitted each window, well done boys and girls keep up the good work, thanks again to you all

Stress free experience. It was a pleasure to meet Glen all are questions were answered and everything was explained . All good

Very good 👍 service friendly staff.

Professional and efficient team, good quality and great value

Do not use this company go somewhere else had nothing but trouble.

Our appointment with Glenn was very friendly and relaxed. There was no pressure at all to make any decisions just helpful advice. Would recommend to everyone

For a window company they are awful at windows! They fitted us half a window!
We bought 4 windows, it took 13 weeks and 3 separate fittings to get the windows we’d paid for.
The customer service was terrible, rude and intimidating.
For all the mess ups and being left with half a window for over a week they offer zero compensation or apology! We made a formal complaint which was stonewalled and they refuse to speak to us on the phone.
The worst experience we’ve ever had as home owners, first time we’ve ever left a bad review for a company but really want to warn people do not use this company unless you want a stressful experience!

Glenn was on time and very polite and helpful, sent through our quote promptly. No pressure selling involved and made the process easy and pleasant

Thoroughly recommend. Very pleased with our door and the professionalism of our fitter George.