POKÉ GALERIE Omdömen 

350
TrustScore 3.5 av 5

3,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I placed a preorder in November 2025 with an estimated release window of Q3–Q4 2026. As that window approached, I reached out for an update and was told the order was still on track. However,... Se mer

Betygsatt 5 av 5 stjärnor

PERFECT POSE, DESIGN, QUALITY, SCALE, BASE AND DETAILS. BEST ARTICUNO SO FAR. PACKAGING IS VERY RIGID, THOUGH IT ARRIVED BROKEN, BUT WASN'T SEVERE, AND I'M STILL WAITING FOR PG TO RESPOND TO MY EMAIL... Se mer

Betygsatt 5 av 5 stjärnor

I had been waiting a long time for this order. Once I messaged them they apologized because the white chef snorlax wasn't available. But they had the black one, which as a former chef, know the signif... Se mer

Betygsatt 5 av 5 stjärnor

Despite it's small size, the figure I ordered was super high quality! I continue to be impressed with how detailed such a small thing can be! He showed up in incredibly safe packaging, and he arrived... Se mer

Företagsinformation

  1. Statyetter

Skrivet av företaget

Une site pour les collecteurs de figurines Pokémon


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

350 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,7

Alla omdömen

(350)

22 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Reputable

PokéGalerie took on an order that a now-defunct shipper reneged on. It was punctual with communications, followed up periodically on shipment progress via email and Facebook Messenger, and the figure I ordered arrived intact. If you want a trusted site to order Pokémon collector’s items through, check Galerie’s site first!

21 juni 2025
Betygsatt 4 av 5 stjärnor

High quality products, good overall

I've purchased here three times so far. Very wide collection available, all products are high quality and arrived in perfect status. Delievery is a bit expensive and takes approximately one month for Europe, but that's understandable.

1 augusti 2025
Betygsatt 5 av 5 stjärnor

I'm always very happy with this company

I'm always very happy with this company. Seriously, they're the best. I always seem to find what I want here, they have great selection. I find it very easy to buy and get receipts. I've also always been impressed by customer service. I'm not sure if it's always the same person, but they seem to genuinely want to make things the best they can. I know I sound like AI or something, but I just really do love this company, I've purchased from them many times

24 juni 2025
Betygsatt 2 av 5 stjärnor

Unprofessional to deal with

I am a familiar customer with scaleworld preorders but had to switch to this company when a different one went down. I tried out pokegalerie because a lot of people recommended them.

I preordered my first order and then waited for final balance and shipping fees. When I went to checkout, it told me it was unavailable to ship to my address. I reached out to support, and was finally able to get the address to work. I paid the shipping fees and final balance and then waited. 2 weeks later, I got an email saying that I owed more in shipping fees. I reached out to the company and asked them why I owed more money and why it took 2 weeks to add onto my total. The email was unprofessional, stating they weren’t in charge of how long it took and that it was the factory that took 2 weeks to calculate shipping, and not pokegalerie. So I paid the extra shipping fee and waited another 2 weeks before hearing nothing about my order. I reached out again about the status of my order, and they never emailed me back.

Poor customer service. Shipping fees should be finalized and not added on later.

29 juni 2025
Logotyp för POKÉ GALERIE

Svar från POKÉ GALERIE

Hello Shelby,

Thank you for taking the time to share your feedback — we’re sorry to hear that your first experience with us didn’t meet your expectations. We truly value our customers, especially those who are joining us after other retailers have closed, and we understand how frustrating delays and unexpected costs can be.

To clarify our preorder process: after we collect the final balance, we send payment to the studio and wait for them to ship the product to our warehouse. In your case, the studio’s dispatch to us took longer than usual, which unfortunately delayed the next steps.

Regarding the shipping fee — the amount shown at checkout is an initial estimate. The final cost can only be calculated once the package is fully prepared, including the actual weight and dimensions from the studio. This sometimes results in an adjustment, and we understand this can be inconvenient. We will review our communication process to make these details clearer from the start.

After your last email inquiry, we did send your tracking number on August 5th— but it seems you may not have received it.

We truly appreciate your patience and your feedback, which helps us improve both our process and communication.

POKÉ GALERIE

Betygsatt 5 av 5 stjärnor

Cute sheep statue

The figure came so fast and was easy to assemble. It’s so pretty! This is honestly a dream statue for me as I love all the sheep pokemons

26 maj 2025
Betygsatt 1 av 5 stjärnor

Initially good experiences, but no longer trust customer service to resolve issues with orders arriving with issues.

Have several figures I ordered from them and I ordered a second of a figure I already had one of from them because the first looked excellent, but the second one arrived with legs that didn't fit. Pokegalerie got some new legs from the manufacturer, but not all of those worked either. I went back thru emails to see if that was my fault for asking for the wrong ones or something, but it was not. Item stands without the base but will not fit in the base without the proper legs. Sent several emails asking if anything can be done, but pokegalerie never responded (been about 6 weeks now). Even if the answer is "NO", or "we are waiting on a response back from the manufacturer", a response would've been appreciated. Originally, I would've highly recommended them, but after this I do not have confidence that any issues with orders would be resolved. Not recommended.

20 maj 2025
Omdöme utan inbjudan
Logotyp för POKÉ GALERIE

Svar från POKÉ GALERIE

Hello, we appreciate your feedback. While we strive to resolve all inquiries and matters for our customers as quickly as possible, some processes—especially those that require coordination with third parties—can take longer than expected. We truly value your patience and understanding.

Betygsatt 4 av 5 stjärnor

The figure was absolutely beautiful

The figure was absolutely beautiful; it was slightly on the later side for the estimate preorder, but there’s been a lot of complicating factors so that is completely understandable. The only issue was one element fell off the figure, probably during shipping. A small bottle of milk on the base was rolling around in the box when it got here. I was able to fix it with a bit of glue, but that could be a bigger issue for others looking to buy. I love Appletun though, and he was perfect.

8 maj 2025

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