Podpoint Omdömen 

Absolute sham of a company. Customer service is shocking. Rang 3 times over 3 weeks waiting for a so called project manager to call me back which never happens.

Engineer who initially came out to review the property prior to home charger instalation was a disengaged joke, who didnt care about what he was doing, was actively looking for any reason not to carry out the work. He had no common sense whatsoever and demanded we raised our wooden floor to install the charge point. I refused and asked him to process a refund and I would go elsewhere.

After 2 days of not hearing anything, not even a confirmation I had requested a refund. I emailed Pod Point, to which 2 days later I recieved a generic response and within 6 days they emailed to say they were closing the case.

I phoned them but due to apparent long wait times requested a call back whilst saving my place in the queue...this never came.

Eventually the next day I got through to someone and after being passed to 3 different people, explaining my situation each time to them I was told my case had been escalated and I would recieve a call from the project manager. A week later, still no call, no email and no refund!

I call again the following week having the same issue being passed from pillar to post, before once again being told the project manager was unavailable.
Still now awaiting a resolution!

Never part ways with your money to this company, they are an absolute farce!

i tried to contact customer service today and what a stressful experience that was. The AI bot did not understand a word I said and kept putting me through using her example. I wanted to report that I was not able to log into the app and there was not function to do this. I tried at last 5 times to get through before I lost it, started shouting and I think the AI felt bad for me and put me through to a human. I wouldn't say he solved my problem as I am still not receiving text messages - he also used the words 'that is now out of my remit', so I am still unable to use PodPoint to charge my car when out and about. They do not want you to contact them - they have put up so many barriers.

I have used their public chargers 4 times and 3 times my charger was stuck from both ends and had to contact their customer service which took about 40 mins.
Avoid like the plague!!!!!!!!!!

I use the pod point chargers at my local Tesco in Faversham, Kent, but they have all been out of service for around 4-5 months now!
I have emailed Pod point a few times & just get a reply of ‘we’re on it’ … ‘we’re waiting for access to the site’
The site is a huge Tesco car park!!
I checked in store with the manager & he said he would chase it … Again!
Pod point say they can’t give any info as to what the problem is as ‘it’s against GDPR’ what a load of rubbish! I don’t want name, personal or company details, I want to know why it hasn’t been fixed or when it actually will be - if ever!
Terrible customer service & service in general! Would be no star if possible!

clumbsy, clunky, difficult.
6 TIMES the cost of charging at home
get stuffed podpoint - you need a mask and pistols over a clown's face as your truthful logo

Hands down the WORST company have I ever had to deal with. Ordered a lease car through NHS Fleet solutions and this is the company they use for chargers. My god, how I wish it was someone else. Initially booked in for installation date from a random UK mobile number, fine. Booked day off work and another number text to say he couldn't make it. No follow up call from head office, original mobile number now just rings out and doesn't reply to messages. Complete farce all round. When you finally can get through to PodPoint it's some sort of call centre abroad where you get passed around 3 different teams with the promise of a "project manager" calling you back and empty promises. My paper work was submitted in May and it's now August with absolutely zero communication from the company, it's mind blowing how so many people have the same review and experience yet they still manage to be a working company. God knows why NHS use these charlatans, utter waste of time. I'm going to end up with an electric car and no charger at this rate. Terrible, terrible terrible!!

I ordered a Pod Point charger through EDF on 13th June 2026 and pay £500 towards installation. About a week later I was asked to send survey information to Pod Point, which I did. I didn't hear anything so called. Staff are very polite but I was passed between departments where all I seemed to do was give the same repeated security information. Someone was always going to call be back. Eventually Hannah called and requested for more pictures and videos. I sent pictures but she said she would send a whatsapp number for the videos as they were too big for email. I never got the number. I asked if they were unable to do the installation if she could let me know as I'd have to go to another company. Despite several calls no-one called back. At the end of my tether today I tried to escalate the issue. I hung up after more than an hour waiting on the phone!! I have emailed again today and I have now contacted EDF to see if they can help me. This service is impossibly bad. I can't even see a way to cancel if I can't actually speak to anyone.

I wish I’d read these reviews before getting involved with this company. It being associated with my energy company,EDF, gave me confidence to pay £499 up front to install a car charger. After complying with their requirements for information, including many photos, I heard nothing.
Having chased this up after 5 weeks it now seems they can only do half a job. They will supply the cable and charging point but won’t run the cable as it needs to go through the house. Something I made very clear when I completed their survey. According to their engineer I need to get someone to run the cable.
As this is not a seamless service I will not be availing myself of Podpoint.
Now I just need to get my money back and reading these reviews I’m not optimistic. Currently 30 minutes on hold to speak to an agent!
My advice. Stay away!

DO NOT BUY A PODPOINT CHARGER!!
Faulty charger and can’t get anyone out to look at it. They take ages to get back to me and just ask for more of the same photos!
Absolutely fuming with this disgusting company!!

I use (or at least try to) their public chargers at Tescos. This is convenient because I can charge my car whilst I’m shopping. Or not, because more often than not they are out of order or break whilst in use. When they are eventually fixed again they don’t last long until breaking again. I have no idea why a big company like Tesco chose to allow this pathetic company to win the contract to provide EV charging on their premises. I hope they won’t be renewing with them in future so that I can actually charge my car whilst shopping.

Unfortunately, my experience has been extremely disappointing.

I have repeatedly contacted the company regarding a faulty EV charger at my property, which remains unresolved. Despite multiple follow-up emails, I have received no response or acknowledgement. As a result, I have been forced to pay to charge my vehicle elsewhere, incurring unnecessary additional costs.
After several unanswered emails, I have submitted a formal complaint and still had no response.
I understand that issues can arise, but a complete lack of communication and failure to respond to a customer's concerns is unacceptable.

Terrible customer service and home charger hasn’t worked properly for months.
Can’t get through on telephone and when I do they go through everything from the start every time even though it’s an ongoing issue and nothing ever gets solved.

So far I have had a really poor quality experience with this company, and I haven't even started using their charger yet. Oh... nobody at podpoint seems to know where the bloody hell it got delivered to. They say that it got delivered to me last Friday? I was working from home so I was in the entire day and had no deliveries from them. Asked them which courier they used and to provide a proof of delivery. I am still waiting. The person I spoke to even had the cheek to tell me to chase it up with "THEIR" 3rd party installer, who is just that. An installer who probably has nothing to do with the delivery of the package. I paid £899 cash up front to PodPoint. NOT THE INSTALLER. Should you not be the one doing the chasing up with whomever it is you said delivered the package to me last Friday? On top of that it took forever to actually speak with someone. Had to call back 5 times because agent hung up on me. Im already feeling like cancelling my order and getting a full refund. If you dont value me as a customer and my business enough to resolve it, I am quite happy to go elsewhere!!! Please resolve this ASAP!! Installation is in 3 days time but there is nothing to install as it stands. Customer service so far = very very poor. Communications not lagging far behind

Very bad communication, they don’t keep their word on appointments, the don’t cancel they just don’t show up and even if you call them several times , the representative apologises and says it will be priority to respond and reschedule but nothing happens and when you call them they have no updates or information and they start apologising again, I really don’t recommend them as providers, they are totally dissociated when it comes to communication

I encountered an issue where the charger was not operational. Upon contacting customer service, I was informed that the vehicle was at fault. We subsequently visited a Mercedes-Benz dealership for inspection, where the vehicle was charged without incident.

Following extensive communication with Pod Point, they acknowledged a fault with the charger. I requested an appointment outside of standard business hours and was assured of notification, but this did not occur. Upon calling back, I was placed on hold while the customer service representative attempted to contact the scheduling team. The call was then transferred, and despite further discussion, the issue remained unresolved. I was advised that I would receive notification the following day.

Petition to allow ZERO stars anyone? Because they definitely dont deserve any. Complete bunch of cowboys, constant problems with installation dates changing and the charger itself takes 3 attempts to start every time. Have to reseat cables from unit and car, not fun. Just avoid them full stop.

Shocking company to deal with, avoid at all costs, will tell you 2 weeks for installation then as soon as they have your money go silent. Cannot believe EDF are partnered or recommend. Order a home wall charger in May and still waiting, installation date came and went, no installer, no contact, no apology. Day off work taken, lost a days holiday plus potential earnings

No communication. Impossible to get through to customer services in a timely manner. Still awaiting refund, no clue when this will happen. Waiting to dispute and claim via bank. Shockingly bad company hiding behind glossy marketing. EDF need to disassociate quickly. Avoid!

OMG
Be careful, awful, awful and awful something has gone drastically wrong with this company and it must be recently. I can see just like my experience of still waiting after a month of me paying my £999 I am still without a Pod
You get through to somebody (third party I think) on the tellephone who promises that someone will get back to you but nobody does
I did get an engineer turn up (Mr Negative Nilesh Chauhan) who right from the start had no customer service experience, and left because he didn’t have the right tools, equipment for the job.
What’s the point of the initial survey that you need to do. All for when they turn up without what they need.
I live in a newish build so I thought it would have been straight forward
On telephoning their customer service four times I have been escalated for a manager to get a call back and four times that call has never happened
All I need to know is when will I get an return engineer or can you refund my monies
Still no replies
Be warned.. stay clear. They will sell you the dream of having a no hassle installation and promise a customer service back up. These are all lies

Waiting ages for an installation date absolutely ridiculous waiting for a refund