Podpoint Omdömen 

Returned reluctantly to Podpoint at a Tesco thinking the service must have surely improved since last using the service. Reinstalled that app, topped up the pre-pay, which is archaic in itself. Returned to my car to find charge had been interrupted for no apparent reason! Lesson learnt - never again!!

Awful experience. Unfortunately had to use them due to EDF tariff but after 2months of awful customer service we have now cancelled and will change service providers. Response to emails is non-existent, no feedback after doing initial survey. AVOID!

Avoid, they continue to book someone in to install but haven't yet provided either us or the installer a unit to install so when an installer arrives they cant do anything. Have lost count how many emails we have sent about this with no reply, you can try to phone but will be given a reason not to be connected to your installation manager, return calls will be promised but wont happen, we have left 3 or 4 messages, have also sent letter of complaint to solar company who recommended POD, we would have gone with another Solar company if we had known was this bad

GET A DIFFERENT HOME CHARGER IS MY ADVICE. This company keeps updating the app and changing stuff so you can't charge your car with YOUR OWN charger.

ANNOYING

The worst customer service. I completed everything in the survey and was provided an install date. I have paid in full. No one turned up. Trying to get hold of anyone to talk to is very hard and it is a different person every time. No one replies by email. I have been waiting over three weeks for a new fitting date and have had nothing. Can’t get a reply.

I ordered a podpoint referred to by Arval last Saturday. I did the survey though the app which was surprisingly very easy the same day and on. The Monday had an email saying that I could have my charger installed on the Tuesday once I confirmed delivery I had a confirmation text from our engineer Hadyn giving us an estimated time he would be with us.

On the morning of delivery I received another message from Hadyn to say he was about 30 minutes from our house.

When Hadyn arrived we was welcomed with a really friendly guy putting us at ease of any apprehensions we had of where to fit the charger. Throughout out the fitting Hadyn was brilliant, a very neat engineer and after fitting was complete it was like he had never drilled though numerous walls he cleaned us that well behind him.

It was a pleasure to have Hadyn fit our EV I’ll definitely recommend him to fit any other chargers.

Thank you Hadyn

Awful company if you have a problem. They ignore communication, leave you waiting and waiting.
Without a working pod point having am electrical car is nightmare.
AVOID AT ALL COSTS!

OMG! I was wobbly after paying an upfront fee of £99 and £34 a month for an EV charger: when they told me they'd renew my subscription after 3 years. However, after a bit of poor communication, the company got back to me with reassurance that I didn't have to pay for a subscription after the initial 3 years. They then gave me a super-quick installation date and our electrical engineer was above and beyond amazing! Steve texted to say when he would be coming - so no waiting around in a 4-hour window. He was cheerful, made friends with the dogs, told us what needed doing and when he'd have to turn the power off. He then went through how to use the newly installed charger and said he was available by text of we needed support. He was brilliant!
Podpoint - you just need to improve your phone communication and email support and you will nail it. Steve the installer is the making of your firm (I hope all your installers are as professional as him).

I am writing this review to highlight a significant failure in customer service. I placed an order with Pod Point, but I received no contact for neither the goods nor the services promised. As a result, I requested a refund on 14 August 2026.

Despite attempting to resolve this directly with their customer service team since, and each time being told its been treated as urgent by their operations team, the issue remains unresolved, and I have not received a refund.

Due to the lack of satisfactory communication and resolution from Pod Point, I have been left with no choice but to officially dispute the transaction through my bank to recover my funds.I strongly advise potential customers to exercise caution when dealing with this company’s customer service and order delivery.

Unfortunately I couldn't give less than one star. Horrible customer service. They were used by my car lease hire company as presumably they were the lowest bidder for the contract. As they have a contract with lease hire companies they simply don't care to do the job properly. Delayed my charging point install for months due to internal errors and miscommunications. Never apologised for anything. I then complained about all of the issues and then I saw the Trust pilot reviews. Says it all. Avoid if you can. Most likely you are stuck with them as they are part of a contract or lease. Prepare for your time and money to be wasted by people who couldn't care less.

Unfortunately, my experience with Pod Point has been extremely disappointing from start to finish.

If you’re based in Northern Ireland, be prepared for significant delays after paying to get your charger installed despite the adverts regarding fast instalation. After finally getting mine installed, I expected the problems to be over but I’ve now only had the charger for 6 days and have already had to contact Pod Point three times because it has stopped working.

What has made the situation even worse is the customer service. On every occasion I’ve called, I’ve come off the phone feeling absolutely furious. I’ve found the staff to be rude, dismissive and constantly talking over me rather than actually listening to the problem. When you’ve paid for a product and it isn’t working properly within days of installation, the very least you expect is to be treated with respect when asking for help.

I completely understand that technical problems can happen, but the way those problems are dealt with makes a huge difference. Unfortunately, my experience with Pod Point’s customer service has only added to the frustration. Every time I’ve asked to speak to a manager I have been told none are available and if I wanted to raise a complaint I needed to do so via their website. Also, the car takes 11 hours for a full charge from home which seems painfully slow.

Based on my experience so far, I would find it very difficult to recommend Pod Point, particularly to anyone in Northern Ireland. The installation delays, repeated problems with a charger that is less than a week old, and the attitude I’ve encountered from customer service have made the whole experience incredibly frustrating.

1 star is generous.

Podpoint took a lot of money for a home charging cable, but never sent the charger itself. I tried to call them 15+ times in attempt to get our hard-earned money back. Countless emails explaining our frustration, but no response.
When calling, they kept asking us to fill out a form online which didn’t work.
The customer service is non-existent, please avoid to save yourself a lot of hassle.

I am writing this review about the extremely poor customer service I have received from Podpoint.

Before purchasing my new electric car I obviously needed to get a home charger installed. I initially decided to go with Podpoint, who was the recommended EV charger EDF suggested, (owned by EDF).

After reading further poor reviews I cancelled the order the following day 7th May 2026. Since then I have been in constant contact with them asking about my refund. Each time I got a reply,( AI created replies), I was assured that the matter was very important and that the issue had been “escalated further”. After two months I decided to copy in Melanie Lane the CEO, however I did not even get an acknowledgment from her or anyone in her office.

On 13th July I received an email, from a different email address, saying they were sorry I had “just” cancelled and that my refund would be with me within 5-10 days. There was no acknowledgment about the time taken or an offer of some form of compensation for the loss of the use of my money (out of pocket £549 for 10 weeks).

This is a poor company with very poor customer service.

The staff must have some sort of incentive to keep customers money for as long as they can.

Although I have now received my money back (12 weeks later), I have not had a written apology from the company. I followed up with Podpoint about compensation and they forward my concerns to their complaints department. I finally got a response from them and they have agreed that the service I recommend was below their expected standard. They have offered me £60 compensation, which I have accepted. I am due to receive this in 10 working days.

Do yourself a favour and avoid. I am now with Ohme, who have been excellent.

Don’t bother. Spend more time rebooting the charger than it actually charges. Utter garbage. Steer well clear.

I’ve just had a similar experience with Podpoint. Referred to them by BMW. Paid upfront and did the survey then….nothing. Phoned three times and after a 39 minute call through their operations eventually had a project manager call back. He then informed me that the cable could not be routed through my loft as their engineers weren’t insured!!! Requested a refund which is now pending. Worst customer service ever. Avoid avoid!!!

I am writing regarding my Pod Drive application.

I completed the entire online survey last Monday, made the required upfront payment and signed the 36 month Pod Drive agreement at £34 per month.

It is now almost a week later and I have heard absolutely nothing regarding the next steps or, most importantly, an installation date.

I urgently require a home charger for my electric vehicle, which is precisely why I completed everything requested and made payment immediately. I am therefore extremely disappointed to have been left completely in the dark since then.

Please could someone urgently review my application and contact me to confirm:

That everything required from me has been received and approved.
Whether there is anything outstanding preventing the installation from proceeding.
The earliest available installation date.
I would appreciate this being treated as urgent. Having paid and entered into a 36 month agreement, I would expect considerably better communication regarding when the service is actually going to be provided.

I look forward to hearing from you as soon as possible.

Our Podpoint worked well initially and used 99% solar power so we were running for very little cost to recharge our hybrid. We replaced my petrol car with an ev vehicle in July 26. Up to then it was my wife who had the app but I added it to my phone when I got the new car. I noticed since the end of March we were using 99%grid which my wife never checked. We phoned podpoint who blamed the Wi-Fi but told them nothing had changed. We moved the router closer then after a few days replaced the router and nothing different. Every time we phoned it was a different person with yet another idea. Kept saying they were talking to technical department. They said they were trying things at their end but no difference. We kept asking for someone to come out but that was never going to happen. Then last Friday they more or less wiped their hands of us even with it under warranty. I had said to my wife the whole time that I was just waiting for them to blame the solar panels which he did on the Friday. I looked on line and messaged someone on line who was well up on knowledge regarding podpoint. Anyway he told us to remove the ct clamp when phoned us on Saturday but we’re heading out so had to wait until Sunday. Anyway we removed it and charged our hybrid and low and behold it charged with 100% solar. We then charged my ev vehicle and again 100% Solar usage. I e mailed them to get their comments and yes you guessed right, no reply. Bad when someone outwith their organisation can solve it within a short period of time. My wife looked up on AI and the same info was available regarding ct clamp.

Absolutely concur with everything that's been said. The worst company I have ever had the misfortune to be involved with. Obsessed with apps and collecting customer data but completely unconcerned about simply providing a product that simply charges the car. To put you all through the countless stories of my experience would take hours. It is simply staggering that a company can be so incompetent in every single area of their operation and still be getting away with it!

I have never received such poor customer service from any company EVER!! The lack of communication and respect for people’s time is astonishing. They clearly do not read the reviews or even care! I have not been able to charge my car for over 5 weeks. Finally they said they will send a technician and confirmed the appointment for today. I waited in all day, rescheduled my work, but the technician did not even show up. They didn’t even call to apologise or answer one of my many emails. Disgraceful!

I ordered a Pod Point charger and the experience from start to finish was extremely frustrating. After placing the order, I heard absolutely nothing for three weeks until I had to contact them myself. I was then asked to resend photos and videos that had already been provided.

Another week passed with no update, so I contacted them again, only to be told they hadn't received the photos I had sent again. Communication was clearly a major issue.

An installation appointment was eventually booked, only for it to be cancelled because Pod Point decided a survey was required instead. I waited in for the survey appointment, but nobody turned up and I received no proper explanation.

Things got even worse when they later sent someone on a new date that I had never agreed to. Despite this, they had the audacity to claim I had missed the appointment and that I would be charged £100 for another visit.

At that point, I had completely lost confidence in the process and cancelled the order, receiving a refund. What should have been a straightforward charger installation turned into weeks of chasing, wasted time and unnecessary frustration.

A company can have problems, but the way they communicate and handle customers is what matters — and in this case, Pod Point failed badly. I would not recommend them.