plantshop Omdömen 33

I wish i would have read these reviews first. i ordered on 5 weeks ago and still have not received my order. When i have asked about the status of my order i get rude condescending responses. i spent 250$ on plants that i now have purchased at another store for 120$.
DO not order from this store.

Would give 0 if I could. Horrible customer service. It has been weeks and still haven't received my order. I message them several times (each day was on the day that they told me it would get delivered, so I only message to ask why it wasn't delivered) and they give me a different date of delivery every single time, stating that it was already shipped, then saying they had an issue with shipping, and that it will be delivered thursday, now it will be delivered monday, no no, now is definitely tuesday. My latest message to them was "please don't lie to your customers, like you did last week when you told me it was shipped on thursday by Canada post, which clearly didn't happen ", and their reply was "choose your words more carefully when addressing people you don’t know personally and whose work you’re not familiar with.". Which I reply I didn't appreciate the threat, and since they have bad reviews I hoped that would try to improve, which they replied "We have no interest in unverified opinions published on unreliable websites. We stand by the genuine reviews from real customers who value the quality of our work. We did not request your suggestions on how we should operate.
At this point, we are ending communication" and they stopped replying.
So the gist is: so far no plant, but threatening and abusive customer service.

Ordered a plant and it arrived COVERED in mold with all of its leaves fallen off in the packaging. I reached out to their customer service team with pictures and videos of the plant around a week ago and have not received any reply. Do not buy from them, go literally anywhere else to buy your plants

Would give a 0 star if I could.

From the gorgeous photos on their website I ordered 2 plants totalling $170.. I received two leafless sticks - yes, they are alive, however, they are way less mature than stated in the photos. They also lost every single leaf in transit. After reaching out for some resolve the responses were generic with no accountability for their false advertising.

Extremely terrible experience!!
Avoid at all cost!
Place order in dec 2024, with the delivery option- Safe and cold proof delivery (4-5 business days). It’s April and still haven’t received any delivery.
Contact customer service and would like to ask for a refund. Since I can already get the plant in local nurseries with much lower price, and the waiting time is been too long to the point I no longer want the plants.

Customer service reply very rude and mostly just copy and paste the previous response instead of coming up with solution to accommodate clients. They reply” You definitely can't get them from your local nursery.
They are rare plants and we are the only greenhouse that grow them in Canada.“ I said Devan garden selling the plant for 5.99 and you’re seliing it for 62. They reply “You can try. And then compare the size and quality. We suppose, we answered all your questions.
We'll notify you once the package is shipped.” Then completely ignore my request.

Will not buy from them ever again, 4 plants costing me $400 is very unreasonable. I should have do more research before placing the order, but I was a newbie last December.

I ordered a plant as a gift in December 2024 and was assured it wouldn’t be shipped until the weather was favorable (above +5°C). Despite this, the plant was sent on January 31st—during freezing temperatures—and arrived severely damaged due to shipping delays.

When I reached out to Planteia, I was met with deflection instead of accountability. They falsely claimed that I pressured them to ship, even though I explicitly said I was fine waiting until spring. After multiple frustrating email exchanges, their “solution” was to wait until March 2nd to see if the plant would regrow and offer a mere $35 plus shipping for a replacement.

The lack of responsibility, poor customer service, and unwillingness to rectify their mistake make this company one I cannot recommend. Save yourself the trouble and buy from a more reliable seller.

I wish I could attach all email exchanges here; you would be shocked how they responded. I even have screenshots of support chat. Such a nightmare!

The physical address for this store… there is no store. Just a condo, a pizza place and a tea house. A search of businesses in Toronto with this name returned no such business. Do your research before buying on line or sharing personal and/or financial information!

Came here from the Reddit post. I stand with the original author of the post. I would never do business with this company who thinks it’s ok to degrade another human being under any circumstance. NO.

Ordered two plants from them online, they were packaged and shipped the next day. They took a week to arrive, but I live far away from the shop so that was expected. The plants were packaged very carefully and securely, they were both in perfect condition when I received them. They are both thriving as of 2 months later. :)

Terrible experience, never received the plants and I was gaslighted by their customer service that the whole this was my fault, save your money and your sanity and just go to a local plant store

Edit: For note, this is a review of Planteia.ca as I have noticed they have changed their link on this page.

First off, let’s start with the pros. The plant I received was very healthy, it was wrapped up nicely and shipped in a fairly reasonable time frame.

EDIT: Never mind about the healthy. Thought there was shipping damage but looked closer and found trips poop/damage. Cut off affected leaves but will have to wait and see if it continues..

Now for the con.
Purchased a Philodendron Verrucosum because I wanted a BACKUP of a plant I already have. I’ve done research on this plant extensively as I have an interest in botany and received a different plant. Thinking I might have been mistaken I took to the internet and asked others what they believed the plant to be (who have no personal interest in this) and they also believed this to be the wrong plant (Philodendron El Choco Red).

I explained my stance politely and why I believed this to be the wrong plant (thick, non ruffled leaves, crawling plant, no fuzzy petioles) and that I’ve checked with others including another plant seller, and compared with mine which was sold to me by a reputable seller (a nursery).

I was told there was basically no way they were wrong as their documents say Verrucosum and they’ve been “selling Verrucosums for over 15 years” (these plants were extremely hard to get a hold of until recent years) and they’ve never had an issue. Which could be the case but it only takes ONE shipment of the wrong plant to sellers (ie as the plant community has seen with Philodendron White Princesses). As well as the fact I have this plant already from another reputable company (that fits the descriptions of an Verrucosum to an T) and they look nothing alike, I was called disrespectful for even mentioning another company (no names were given).

They told me to find an independent (ie. not myself, not another seller, because WE basically can’t be trusted.) analysis. For me to pay and get it analyzed for a $50 plant. Which is very unreasonable for a business. I’ve sent pictures of what I was sent and as a plant seller, I would have expected them to know that what I was sold was not what I ordered. Even the description of the plant I’ve given doesn’t match up with the botanical description of a Verrucosum.

They offered for me to pay out of pocket to send the plant back (Canadian postage is extremely high and sending it back would be at least $25, more of tracked) and 25% restocking fee. (On a $50 plant, not worth sending back) They will not act on their “happiness guarantee” as they were not understanding and there wasn’t even a “sorry this wasn’t the plant you expected” just denied being wrong.

Unfortunately, trustpilot doesn’t have a picture option or I would post to show what I did receive (which were also sent to seller) and what an actual verrucosum looks like (taken from government websites. As well as my own, and multiple other sources.)

As constructive feedback for the company overall. Please offer signed shipping for your potential future customers. I was at home luckily at the time and the mail person did not leave at door but the lock box on a hot day. If I had not been home, the plant would have been cooked. Perhaps offering more than one shipping option with no information on what it actually is would be helpful.

Has the potential for being a great company, but very misleading with “healthy plant guarantee”. I received a plant with a broken leaf and severe discolouration and reached out only to be told it must have been my fault.
Even after receiving photo proof I was brushed off and told to figure it out.
I spent the extra money to support a small business, but next time I’ll purchase my plants from a big box store.
*edit*
The plant was kept in a quarantine room with a full spectrum grow light. A perfectly suitable set up for a plant with a suspected fungus.
The store initially claimed I waited 4 days to contact them with my concern, then 2 weeks, and now in this thread claims I waited 10 days.
After requesting a chargeback through my bank, Planteia sent me an unprompted email which included quotes such as:
“It's clear you lack the basic intelligence to care for a plant that even a child could manage. On top of that, you're attempting a scam by requesting a chargeback”

“Your scam attempt will be documented and visible in all relevant databases, causing you long-term problems for your scam family.”

“We will ensure you cannot receive a chargeback, as you received a perfect plant and then provided it with incredibly stupid care.”

“All the worst to you and your scammy family.“

It is unfortunate that a business has chosen to behave in such a derogatory and senseless manner when a customer has a genuine concern about a product that was paid for. I genuinely hope that future interactions with customers regarding concerns or negative feedback are conducted in a more productive and professional manner.

Never buy from this lady. She’s a scammer there are loads of negative complaints about her treatment of customers online and she also scammed me for money as well. Sad that she’s that desperate and short sighted with customers. She burns people with bad over priced plants and then doesn’t return your money. I was never even shipped and she took my money. Requested a refund 3 times and had to call my bank to finally reverse the charges. No one wants to be treated that way. Worst plant seller ever.