I've had to ask for help from the Support Team at PingPlayers several times now, and every time has been a great experience. This time, Nicole was there to come to the rescue. Not only was she able to... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very Quick and easy to use, very fast service when using the website chat function, get a response almost immediately. I had great help from Nicole who answered all my questions and went above and bey... Se mer
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Nicole was helpful. Answered my questions quickly without making me feel pressured to make a decision that wouldn't be best for my needs. She did suggest the higher memory package because the game I w... Se mer
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I had an issue while creating my server and since this was my first Ping Players purchase, I was a little bit worried, Ked and Kimmy jumpend in as quick as possible and fixed the issue. As an IT pro... Se mer
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4,9
Utmärkt
878 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Service très efficace
Service très efficace pour le jeu Icarus. l'agent qui m'a servie, Kimmy était très courtoise et professionnelle.
15 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for your review.
We always aim to keep support efficient and easy to work with, even when the technical side decides to make things more complicated than necessary 😄
Kimmy will be happy to see your kind words.
The Pingplayers team.
Svar från Pingplayers
Thanks for the kind words.
Having someone who can quickly make sense of a problem makes the whole process feel a lot smoother on your end.
Kimmy will appreciate the mention.
The Pingplayers team.
Nicole thaaa bestttt
13 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for the enthusiasm 😄
We’ll make sure Nicole sees this one. Safe to say she’s building a fan club at this point.
The Pingplayers team.
Nicole helped me out with an issue I…
Nicole helped me out with an issue I had about my server not booting. Took her less than 5 minutes to figure it out and helped me and my friends out a ton.
10 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for the review.
Nothing kills the mood faster than a server refusing to start when everyone’s ready to jump in, so we’re glad it was handled before it turned into a long evening of troubleshooting.
Nicole will appreciate the shout.
The Pingplayers team.
Francis a sauvé la journée
Absolument parfait j’ai eu un problème après avoir payer mon serveur et Francis l’un des assistant m’a aider pendant presque une heure avant de desceller la solution avec moi qui ne venait même pas spécialement de leur serveur mais de mon jeu il a pris le temps d’essayer 1000 et 1 solutions possibles jusqu’à ce que ça fonctionne et j’ai pu me connecter et jouer finalement je recommande à 2000% et MERCI Francis ce mec mérite une promotion sérieux !
10 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for taking the time to leave such an energetic review.
That kind of persistence is exactly what good support should look like, especially when the issue turns out to be more complicated than expected and not directly tied to the server itself.
We’ll make sure Francis sees this. Comments like “this guy deserves a promotion” tend to make someone’s day 😄
The Pingplayers team.
Handling and Customer Service
The set up and a modding is really fast, but a little but complicated, but that is not the sites fault, it is just me :D
BUT... if you have any problem, really, anything, the support is absolutely superb, i never saw a more patient, helpful and kind customer service (and i work at one :D) Emman is the best if u ask me, but everyone is really awesome. So thank you!!
9 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for this fantastic review.
Modding has a special talent for making perfectly reasonable people question their life choices 😄 so you’re definitely not alone there.
What matters most to us is making sure help feels patient and approachable when things get confusing, especially for setups that can get a bit technical. Emman and the rest of the team will really appreciate this one.
The Pingplayers team.
Give Nicole a raise
Nicole was knowlegeable and my problem was resolved quickly and painlessly. Way to go, Nicole!
9 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for the review.
We can’t promise the finance department won’t hide when they see this 😄 but we’ll definitely make sure Nicole sees the shoutout.
Making technical problems feel painless is a skill on its own.
The Pingplayers team.
Purchased game server issues
I purchased a game server today and was unable to locate or join server. Kimmy was extremely patient and respectful. She was able to correct my server issues in a timely manner and I am extremely greatful for customer service quick response 😊 THANK YOU KIMMY!!!
8 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for taking the time to leave this.
First-day setup issues can definitely put a damper on the excitement, so we’re glad things got sorted quickly and smoothly before it turned into a bigger headache.
Kimmy will really appreciate the enthusiasm 😄
The Pingplayers team.
Service
Kimmy was perfect and great throughout the helping process sadly i needed to take a refund due to the feature i wanted not being there but she was great!
8 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for the kind words.
Even when something ends up not being the right fit, we still want the experience on the support side to feel helpful and respectful from start to finish. Kimmy will appreciate this a lot.
We're always adding new features, feel free to post any feature requests on our Discord!
The Pingplayers team.
Nice solution from Emman!
8 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for the shout.
A clean solution always beats a complicated workaround 😄 Emman will be glad to hear it helped.
The Pingplayers team.
Kimmy saved my night!
Kimmy saved my night! I was running out of time to play zomboid and they helped me find the solution to this error I kept getting that was preventing me from playing on my server! Great service!
6 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for the kind words.
Nothing worse than finally getting time to play and spending it fighting an error instead 😄 Glad things got turned around before the night was lost.
Kimmy will love this one.
The Pingplayers team.
Sehr freundlich und hilfsbereit
Sehr freundlich und hilfsbereit
Supporter ist Francis
7 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for the kind words.
Friendly and approachable support really does make the whole experience smoother, especially when you just want to get things sorted without the stress.
Francis will appreciate the mention.
The Pingplayers team.
Fixing my Windrose server memory issue
Kimmy was very helpful. Explained the issue well and fixed my problem
6 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Appreciate you taking the time to leave this.
Server issues are one thing, but not being left in the dark while they’re handled makes the process a whole lot easier. Glad Kimmy could get things sorted without turning it into a headache.
The Pingplayers team.
Super fast assistance when I had a server issue
Super fast assistance when I had a server issue. Francis had me back up and running in just moments.
5 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for the review.
Downtime always feels longer when you’re waiting to jump back in, so getting things moving again quickly is something we care a lot about.
Francis will be happy to hear this.
The Pingplayers team.
Svar från Pingplayers
Thanks for the kind words.
Patience goes a long way when troubleshooting starts getting technical, and we’re glad the experience felt easy instead of exhausting.
Nicole will appreciate the shout.
The Pingplayers team.
Again good and quick support
4 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for coming back to leave another review.
Consistency matters just as much as speed, and we’re glad the experience keeps holding up when you need us.
The Pingplayers team.
Svar från Pingplayers
Thanks for the shout.
Simple feedback like this still goes a long way, and we’ll keep delivering on it.
Kimmy will appreciate it.
The Pingplayers team.
Solid effort on behalf of Kimmy helping…
Solid effort on behalf of Kimmy helping me trouble shoot the server, turns out it was user error on my behalf. Made the entire experience pleasant and didn’t make fun of me. Thanks 🙏🏾
1 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for sharing this review.
Those situations can go either way, so keeping things helpful and respectful makes all the difference. Glad it turned into a smooth experience in the end.
Kimmy will appreciate this one.
The Pingplayers team.
Rented a server
Rented a server, after the first 10 mins i found out it wasnt for me, so i closed it down, i accepted the first payment, but then with no active server i was charged again. when i complained to the help ", you forgot to turn off auto-renew on the cluster itself so it renewed anyway." I never turned it on and i cancelled the server. Was not offered a refund, had to go to my credit card company and file a fraud case. When asked for a supervisor i was told " It will probably take a while." unreal behaviour. Avoid at all costs
EDIT: No i wont revisit my rating, at no point did the agent tell me that the refund was processed, i asked multiple times and was told it needs to go to a supervisor to deal with it. I then asked for the transcript of the chat to be sent to me, this was the email i got "Hi dwodayz,
Sorry for the inconvenience.
This is your ticket for the refund. As I said in the chat, our team will get back to you soon.
Thank you for your patience."
So if the refund was processed then, why does someone from the team need to get back to me...
1 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for taking the time to raise this.
The charge in question was refunded from our side as soon as it was brought up, so there was no delay on our end in reversing it.
As for the “it will take a while” message, that was referring to the time banks and card providers take to reflect a processed refund on your statement, not any delay in handling it from our side.
To clarify the situation, our services renew automatically by default, which is outlined in the Service Renewal section of our terms: https://pingplayers.com/terms-of-service. This can sometimes be missed if only the server itself is cancelled and not the renewal setting tied to the service.
We understand how this could come across the wrong way, especially in the moment. Since the payment was refunded promptly, we’d genuinely appreciate it if you’d consider revisiting your rating to reflect the full picture.
The Pingplayers team.
EDIT: The operations lead emailed you twice, but here is an extract of his email:
"The reason why the agent didn't refund or confirm the refund himself is of protocol, agents can't refund themselves, it has to go through the billing department as it's protocol and under the security measures of the company. I'm sorry for the confusion.
If you do not wish to edit your rating, it is understandable, it's your opinion and I'm not undermining it. I just hope you understand how it was all a confusion and it was in our interest and attempts to help you from the start. "
No lo recomiendo
No es que sea experto en hostings pero sin duda de los que he probado este ha sido el peor. Intente hostear mi partida V Rising y solo tuve problemas, problemas al subir archivos porque se corrompían, picos de lag en el servidor, etc.
El servicio técnico también deja que desear no se porque tiene un 4.9 sinceramente.
1 maj 2026
Omdöme utan inbjudan
Svar från Pingplayers
Thanks for sharing your experience.
We take a lot of pride in the team behind the service, so it’s important to clarify that what you ran into isn’t representative of how things usually go. From our side, this looked like a case we actively worked on, including providing an additional server for testing to isolate the issue properly.
We did follow up, but haven’t heard back since, so we’re hoping the solution we provided helped stabilize things. If you’re still running into trouble, we’re here and ready to continue from where things left off.
The Pingplayers team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.