Pilot Freight Services Omdömen 

I would give a negative star if I could. This is the worst service I’ve ever had to experience. My package was never delivered to my house on the scheduled delivery day. I went online to have it rescheduled. They sent a confirmation that it would be delivered between 10-6 that day , I was signed up for text alerts. No one ever came by no one ever called, texted , emailed..nothing. Waste of another day waiting for my package which is crib for my expected baby. I have called and sat on hold
For over an hour only to have the call end an no one ever answering. I have emailed multiple times and never received a response. Do not use this service.

Don't deserve even a star only put it to on to write this. RUBBISH Amazon STOP USING THEM! AMAZON DON'T HAVE ANYTHING CONNECTED TO THEM. It is a shame that some Amazon companies use this company as they put Amazon to shame. Had no choice but for PILOT to deliver bit never came and this is NOT I repeat NOT Amazons fault. But they should not be used or trusted. No delivery for 5 days no chance of getting through Amazon just keep me in a loop when I contact them as they aren't delivering.

Beyond frustrated!
I had a scheduled delivery for February 15th 2021 and still waiting for it (March 4th). I cannot get them to answer the email I sent to find my dishwasher. I can't get anyone to answer the phones (on hold 18 minutes yesterday, 30 minutes today). I can't reschedule a delivery on their website because it doesn't allow me to see the calendar. I am frankly puzzled how they stay in business? Customer service seems to be nonexistent with Pilot!

Customer service??????? I would really like to know how they stay in business? You can't reach anyone for anything. Unbelievable!

Writing this as I await a return phone call from their customer service line (don't really expect to get one, after reading these reviews). Pilot has now missed two scheduled delivery appointment windows, one two days ago that *they* scheduled, and one today that I re-scheduled after they missed the first one. Tracking indicates the item arrived yesterday to their terminal in a town about 15 minutes from my house. Useless.

Pilots tracking information said my product was in state on January 11th. The tracking also said that it would be delivered January 12th. I needed to be home to receive delivery so I stayed home all day on the 12th, and the 13th when delivery didn’t come on the 12th. When I received no delivery or updated tracking, I tried to contact Pilot and could not reach anyone. Finally on the 14th, after not being able to get ahold of anyone from Pilot, I contacted the company I ordered from and they told me I needed to go to Pilots website and schedule a delivery date. I did. I accidentally scheduled two delivery dates of January 18th and 19th because I didn’t know if the first date scheduled. I did end up getting two email confirmations for both delivery days. So I stayed home both days, and again received no delivery. After I was unable to reach anyone at Pilot, I again contacted the company I ordered from and they gave me a local number to call Pilot and I was finally able to speak with someone regarding my delivery! I explained that I hadn’t received delivery and was told that “no matter how many times I schedule a delivery it will not be delivered to me by Pilot because they don’t deliver to my area.” I had to wait to hear from a local company that they were transferring my packages to. No apologies for miscommunication, or the lack there of. So I wait... When I haven’t heard anything from anyone concerning my shipment a week later, I call Pilot again. They said this other company has my packages and I can call them to see what’s going on. So I do. Other company says they don’t have all the packages (4 in total) so they won’t be delivering until Pilot delivers all 4 packages to them. I call Pilot again. Pilot says yes, they do have all the packages. Other company says No, they don’t. Long story short... It is now February 17th, and I am still getting the run around. I have heard multiple stories and explanations. Bottom line, this shipment has been in state for over 5 weeks, and I STILL do not have a delivery day scheduled. I have been patient, calm, and polite. I have thanked everyone I’ve spoken with for their help. I am VERY DISAPPOINTED in this company. I have been so very excited to receive this shipment and 5 weeks later, I am still trying to get a delivery date.
UPDATE 2/19/21
Received my shipment early this morning! I was so pleased, until I opened it. Damaged. And not just a little. It was obviously done during shipping.

Excellent delivery from the Raleigh location. Dryer ordered from IL and was delivered to eastern NC on time, with emails and phone call communication all the way through the process. We were contacted with a half hour lead time and the delivery team delivered the dryer into the workshop, professionally and friendly. This is the second delivery we had to our new home, with Pilot, and we highly recommend this service.

Terrible shipping company with zero communication and useless tracking site. Item said it was scheduled for delivery on the 5th. Tracking showed no update from the 3rd to the 11th when it arrived in town at 11AM. Its the end of the day on the 12th and there are no updates in their tracking and no scheduled delivery. I would have expected better service from a company providing services to a Major computer company. I have tried to call 3 times to get information and could not sit on hold for more than 15 minutes. Also emailed for information with no response for over 5 days.

I would not recommend Pilot to anyone unless they dont care if they get their items

Pilot Freight Services
A large 124-pound box of furniture was delivered to our residence on Tuesday, February 9, 2021. Extra was paid for the item to be placed inside of our home. The delivery man stood on my walkway and said he refused to bring the package inside. Yes, it is COVID times. He and his other delivery helper had masks on, and I did as well. I am also 8 months pregnant, paid extra for it to be delivered into my home and took pre-cautions by wearing a mask. I insisted he bring it inside like we paid for and when he did, he put it up against our door to exit. I told him he MUST bring it to the hallway because leaving it there was a fire hazard! He said no and argued with me but did eventually bring it to the hallway. VERY rude delivery personnel!

Believe me, I had no choice but to use them because the website I bought from used Pilot Freight Services for their products. That website I bought from (Dream Fish Tanks) was creating a huge headache with my order that took nearly half a year to finally fulfill. First time, they blamed Pilot Freight Services when I told them the aquarium I bought arrived damaged. It was an acrylic aquarium that was practically broken in half with major cracks on all corners, and had a shattered top.

After another 2 months, a second shipment was sent out. Two weeks passed before I got any shipping info. Then, Pilot FS gave a link to make an appointment. They cancelled the appointment I made then a week later, made their own appointment for Friday (Feb 5th). They gave a time frame which I then wasted my time on because it was out for delivery the entire day and never arrived. Wasted my whole day waiting.

Second day (Saturday), also kept saying out for delivery, so just to be safe, I cancelled all my plans and stayed home. Again, shipment never arrived. I called their "24/7" service several times but was waiting for an agent for 30 minutes before I finally gave up and hung up. I don't have time to deal with this kind of crap.

[Edit]
Called them the week after for 3 days straight and finally got a hold of someone. Agent probably didn't know what happened to my shipment because all I heard were excuses from "we couldn't get in contact with you" (I was available at the time) and "there was a dock check". WHAT dock check? Where's my product that STILL says it's "out for delivery"? She said she'd called back in 20 mins, an hour passed and I got no call so I called back again. It went to the automated menu so I gave up. I don't know WHO actually has time to deal with this company. Their tracking system lies and tells you your package is somewhere but it's really not. This has been going on for 3 weeks and Pilot Freight Services hasn't been helpful at all. My merchant (that I purchased from) also been washing their hands clean of this situation.

Well I can tell by the previous reviews that I am not alone in my experience - customer service is non existent. Over the last 3 days I have tried calling multiple times but they end up disconnecting the call after 15 mins on hold, filled out the contact us form twice and have emailed - no response.
Pilot are meant to be delivering a shipment from Vancouver to Calgary - shipment has been waiting pick up since Jan 21 and has an estimate delivery date of Jan 29 - it is Jan 28 and the status has not changed in over a week. Still says pending pick up.

Ordered a large screen tv from Walmart two years ago. Pilot was the shipper. They sent it in an 18 wheeler that could not bring it to my house, had to go meet the truck at a truckstop in town and bring it home myself.
Just ordered a new big screen tv from Walmart on the 6th of Jan. 2021.
Supposed to be delivered on the 13th. Then on the 14th. No it's the 15th and cannot contact anyone at Pilot on the phone. Wait hours on the phone for someone to pick up listening to their recording about how great a shipper they are. NOT
Maybe I'll get this order this month but then again, maybe not with Pilot as the shipper.
Worse shipping company I've ever dealt with.
Walmart, Amazon and BestBuy and whatever other retailer uses this company needs to make a change. ASAP.

Worst shipping company. Placed order through Car ID and was updated through email that my order had been shipped. When I tried to track the order I was told shipping method was unknown and shipper was unknown. I called customer service to find out what was going on and that is when I found out Pilot had my order. I was also told they were supposed to call me to schedule an appointment for delivery which never happened. So I was given the I formation needed to try to contact them. I tired calling several days in a row and spent on average 1 hr on hold per time that I called before hanging up. If you can help it at all do not use this company for any reason.

Awful experience. Never called to tell me they were on way. They showed up and were scheduled to deliver new tv and help remove old one. They did not help remove old one as the order form said and simply stated they didn’t have tools to help?! They did NOT wear masks even when asked to. I have an infant and we are high risk! Completely disgusting and unacceptable! Worst company ever!

Placed an order for a television December 21, 2020. Received a call today, January 12,:2021, the day my wife took off of work for the delivery scheduled for sometime between 11am and 6pm. The caller simply said that the delivery would not be here and was handed off to another shipper. What the f... so now we have another week, among it a just days shy of a month for a delivery which started with an order at Sam’s club of a TV. Shi tiest delivery company I have had to deal with in the nearly 60 years of my life.

If you have a good 4 hours to kill on a rainy day, might I suggest you try to get a Pilot customer service rep to answer the phone.

We have been using Pilot to ship our line of children's furniture from our warehouse in NJ to stores and consumers throughout the US for several years. It has been a constant struggle. To put it into perspective, we have over 13% damage rates on our dressers.

The trust we've put into Pilot has not only cost us over $80,000 in actual damaged freight, countless hours dealing with upset customers and Pilot's customer service, the cost of replacement merchandise and it's associated freight, but, more importantly, the damage to our brand's reputation exacerbated by social media.

Although it's not my nature to take to social media, for which I have no accounts, my utter frustration has lead me here. As it stands, 36% of our claims have been denied and the remaining 64% are unresolved.

I've included a few images from recent days to help illustrate our experience.

Incidentally, as I was writing this, a new claim came in from a retailer that we drop-ship for - the email chain with the photos and it describes the beginning of our process. It goes like this:
1) retailer informs us of a problem
2) retailer asks customer to send photos
3) photos get forwarded to us
4) our customer service person contacts the end-user for more details
5) once we have all the details, we arrange to have our warehouse ship replacements.
6) the items are prepared to be shipped, a BOL is created, wait for pick up
7) hope for the best

Anyone reading this may be asking, why do we continue to use these guys. Because from my experience, all the national providers we've tried suck. So, Pilot, you're not alone. Meanwhile, we continue to search for reliable, local, independent delivery companies in major markets who can serve us.

They don't call
They don't show up
They are unreliable

Shocking service.
All I can see are 1 star reviews. If I could give zero I would! They lie on the location of the package and can't even use the track ID as its invalid. Why are Amazon using this company? I will be getting a refund as I don't expect I'll ever receive this delivery.