Pilot Freight Services Omdömen 

These people are clueless and don't care. I give equal blame to the vendors who contract with them. (Sam's Amazon, Best Buy) Placed an order with Sam's Nov. 27 and was notified by the Sam's site that is was waiting for pickup Nov. 30 and delivery Dec. 8. No call or message. On Dec. 10 I started calling Sam's. (Philippines Customer Service) They said the the vender had it ready for pickup on Nov. 30 and that Pilot had not picked up the delivery. Sam's customer service also called Pilot and said that they would be picking it up immediately. I called Pilot and was told that they pick up daily for Sam's club and that the order was not ready. Confronted Sam's with that information as was told it was incorrect. Called multiple time with no further information. Finally picked up by Pilot on Dec. 17. I scheduled delivery for Dec. 29, first available day. Status of shipment Dec. 24 "Arrived at Pilot Location" in my state. Now I'm thinking like I might receive my order. Status update Dec. 27 "Pick Up, Atlanta, GA. Call Sam's, Pilot is picking up one of the pieces and guaranties me delivery on Dec. 29. Status update Dec. 29 "Pick Up, Atlanta, GA. Call Pilot their answer "Sorry". No call, no Delivery, No clue. No one can explain what is going on. Ready to cancel our Sam's membership as well. Will be posting on the Sam's site as well.

The company set up the delivery date without consultation. Then didn't even bother to show up on said date with a ridiculous 8 hour window. Horrible customer service with zero resolution. Was on hold for over 20 minutes then just transferred to an answering machine. This company can go eat a bag of wieners.

Amazon used them to deliver my TV. They lost the first one, delivered the second one damaged. I didn’t know until I opened the packaging. Amazon set up a return with pilot said they would be here between noon-6 pm WE WAITED ALL DAY & they never showed & never called I’ve been on hold for 2 hours bad service don’t use if you have a choice

I ordered a TV from Walmart for same day pick up. I received an email later that day the order was cancelled due to inventory. Then re-ordered and paid freight charge. Supposed to be delivered on 21 DEC. Recieved an email from pilot that an appointment for delivery had been scheduled for that day. On the 21st received a message that my appointment was now 6 Jan 2021! Using the tracking number it appears my Christmas present is sitting at a location 15 min from my house. I called the location and no one answers. To make matters worse, I saw the TV on a shelf at Walmart yesterday. Walmart needs to use a different company.

Down right angry and frustrated with this company. I wish there was a way to give them a zero rating. Odered a Blackstone griddle for my son on Dec 10th. Item was supposed to be delivered on Dec 23rd after sitting in their warehouse in Altanta for about a week. My son took the day off work on the 23rd of Dec. No delivery, no call. Tried to call them on Christmas Eve and was on hold for about an hour and passed on to another number.Still haven't been able to talk to anyone and have no idea where the hell my sons griddle is. I guess his Chrstmas will be late this year.After reading all of the negative reviews, I have no idea why wal mart uses such an obvious incompetent delivery service who has more dissatisfied customers than satisfied ones.

Delivery rescheduled 4 times. No one could tell me location of my package. Once located I even offered to drive 2.5 hours to pick it up. They refused and would not allow me to come get my property. This seems to be company with no leadership, everyone had a different story, No one seemed to be honest about situation, will never use again if choice given. Package still not received

Online portal is broken to schedule delivery and you cant get a hold of anyone in customer service. If the company you order from uses Pilot just save your self trouble and cancel the order. Customer service just keeps you on hold indefinitely.

first package came damage and if you try to clal you never get anyone i was on hold for over 3 hours just to talk to someone and never spoke to anyone package was supposed to be delivered a week ago and cant reach anyone

I have been trying to contact them for 4 days now. They advertise Someone is standing by to answer your call 24 hours a day, 7 days a week. If the phone is not busy, you are on hold for hours. I left multiple phones on hold for over 4 1/2 hours and still have not gotten any one. The reviews look horrible. How does a business like this ever get a customer. Avoid at all costs. If you order a product online and use Pilot, do not buy it! Go somewhere else or demand a different delivery service. Do not Trustpilot.

They will straight up lie!

The customer service is horrible. I ordered a package to be delivered on a monday. On the previous wednesday I got a call saying that they could deliver it sooner, but I didn't have a chance to respond until thursday (the next day). I talked to someone who told me that they could delivery in on friday. I was excited to have the packages come sooner so I accepted. Her response was "will you even be home?" Um...Strange. I said I would be...but I respond "Yes! Please go ahead and deliver it on Friday" and she says that they will. FRIDAY MORNING. I call to check up on everything and I'm told that my package is there but will be delivered on monday. When I tell them I was told it would come in on friday they transfer me to the lady I had spoken to on thursday. And she LIES telling me "I didn't know you thought it'd be coming today". Why wouldn't I think that? That's what you told me!

There is a clear lack of care and communication. I will never use this service again.

Cannot reach anyone on phone to schedule delivery. Tracking number states order ships from Dallas, TX but, destination is Atlanta, GA? I live in Killeen, TX. Started return of item to Walmart. They wont accept return after 12-31-20. Websites states delivery 1-8-2021? Excessive freight charge on Free Delivery. Ordered tv on black Friday. I won't ever make this mistake again. For $80.00 freight charge, I could drive 2 hours and pick up myself. Disgusted with Walmart and this shady Company. I believe any of these positive "reviews" are not truthful. All consumer sites reporting extremely high volumes of complaints.

I have never experienced such horrible business practices and ethics in all of my life. With everything going on, this company should at minimum try to provide some kind of decent customer service. Maybe even keep their site current with up-to-date, ACCURATE information and customers wouldn't have to flood the phone lines.
Then wait for over an hour, only to get a rude agent that says the computer generates wrong dates and all appointments scheduled will not be honored. That is ridiculous! Well then at least update the tracking information in the system.
My agent yesterday lied that she was connecting me to my courier, after I'd waited on hold for an agent for forty minutes, for her to NOT connect me with anyone and send me right back to the end of the cue. Had to wake first thing this morning, call and hold for almost thirty minutes, for an agent to hang up right in my face when I asked for correct information since she says “the system is wrong.”
COMPLETELY HUNG UP! She didn't give me the information on my delivery at all. I did not raise my voice to this agent or use any kind of improper/harsh words. But, I did express my frustration of not receiving updates on when my order is anticipated. I paid considerably for an assembly service that has now been canceled. And not rescheduled because of their horrible agents.
Covid delays are not this company’s fault. But their horrific customer service agents are.
I will be leaving a similar review for this company everywhere I can including, all social media, and the BBB.
I will also be sure that anywhere else I make a large purchase, I will be sure that company does NOT use Pilot Freight Services.

Another unfortunate end user for this company. Same story. No show on appointments. Forever wait times on hold. No communication. No updates.

Took time off work for this delivery. They should be held somewhat responsible for this horrible service.

If I ever purchase a product and see this company as the delivery company. INSTANT DELETE ORDER.

Hard to say who to blame. Bad employees or just a bad company. More than likely just a horrible company with horrible processes.

AVOID AT ALL COSTS... YOU HAVE BEEN WARNED...

Wouldn't even give it one star. Have called over three times and been on hold for more than an hour each time. Worst customer experience, worst shipping company. Take the warning from everyone else, avoid this company at all costs.

zero care, dell sent a package to VA after 12 days I am still waiting. not update at web site. I called costumer service, it said waiting time 10 min, After 1 hour I could not speak with them. terrible service

Why are Amazon even using this company ? Delivery never appeared on the day it was meant to, faking attempted deliveries, no updates provided on rescheduled deliveries. As long as Amazon are using them for deliveries, i'll not be using Amazon.

They are the ones who would deserve a zero star. Complete mess, they lost my crate, and they never came on time. Wish i can get rid of them from the net.

Perhaps I'm spoiled USPS, UPS, FEDEX but Pilot takes the cake for lousy service. Impossible to contact a real person about a late shipment , yet according to their emails about tracking and where the item was, it was on the way to my house. Wrong... Pilot did not even have possession of my item. It was out of stock and the vendor where I purchased it was waiting for a shipment from the manufacturer. They LIED! Never again! I got a refund and will buy again somewhere else, when I can pick it up.

HORRID! F_ _ KING HORRID! HERE'S WHY! ORDER A PRODUCT, THE COMPANY USED PILOT FREIGHT COMPANY. DELIVERY TO BE 11 DEC 2020, 11am - 3pm. I am the sole caretaker of my 88 year old mother and had to quit work, sale my house, and move into my moms apartment complex. A 55 or older gated community, most residents are in their late 60s or early to mid 70s. It's a very safe complex in a very low crime rate area in a little city outside Houston Texas. I am always around,,, l do go out for groceries, medical supplies, some take out restaurant meals, etc,,, l am never gone long and am usually no further than 15 minutes away, usually closer. I called PILOT FREIGHT COMPANY at about 10am to inquire about a heads up call when driver was getting close, give them info on getting through the gate, and where best to park for elevator,,, EVEN THOUGH THEIR WEBSITE RIGHT UP TOP STATES THEY ARE AVAILABLE 24/7/365,,, THEY ARE NOT!!! 1st, THEIR MAIN PHONE # RINGS ONE TIME THEN GOES TO A BUSY SIGNAL! ANY OTHER CONTACT #, RECORDING SAYS THEY APPRECIATE YOUR BUSINESS,,, IT SAYS THE CUSTOMER IS VERY IMPORTANT TO THEM,,, IT SAYS IF YOU STAY ON THE LINE YOUR CALL WILL BE TAKEN IN THE ORDER IT WAS RECEIVED,,, IT SAYS THEY ARE RECEIVING HIGHER THAN NORMAL CALL VOLUME,,, IT SAYS YOUR WAIT TIME MAY BE LONGER THAN 10 MINUTES,,, 10 MINUTES!!! I WAS ON HOLD AND NEVER,,, N E V E R ,,, GOT MY CALL ANSWERED AFTER 7 HOURS & 57+ MINUTES!!! THAT IS NOT A MISPRINT NOR A JOKE,, ALMOST 8 HOURS OF THE SAME BULLSH_T OVER AND OVER AND OVER,,, ALONG WITH THE RECORDING SAYING HOW THEY WERE THIS , THAT, AND THE OTHER THING ALONG WITH BEING THE "BEST OF THE BEST" ,,, F YOU!!!
I GOT AHOLD OF THE COMPANY I BOUGHT THE PRODUCT FROM THEY ASSURED ME THE ITEM WAS IN ROUTE AND THE DRIVER WAS DIRECTED TO GIVE A 30 MINUTE HEADS UP PHONE CALL,,, NOPE! DRIVER CALLS FROM THE GATE! I TOLD HIM I WAS NOT IMMEDIATELY AVAILABLE AND HE WOULD HAVE TO WAIT. HIS DISPATCHER CALLS ME AND SAYS NO PROBLEM,,, I CALL BACK WITHIN THE 30 MINUTES AND SAID BRING PACKAGE UP. THE DRIVER CALLS AND SAYS HE WANTS THE GATE CODE, IN WHICH I TOLD HIM HE WOULD NEED TO GO INTO THE OFFICE AND THEY WOULD TAKE CARE OF IT... HE DID NOT EVEN GET OUT OF HIS TRUCK,,, THIS WAS VERIFIED BY THE APARTMENT MANAGER!!! AFTER A FEW MINUTES I LOOK OUT FROM THE BALCONY JUST IN TIME TO SEE THE TRUCK DRIVING AWAY. I CALLED HIS DISPATCHER AND TOLD HIM WHAT I SAW AND HE TELLS ME "THE DRIVER DECIDED TO LEAVE BECAUSE HE DIDN'T FEEL SAFE (I GUESS HE MEANT GETTING OUT OF HIS TRUCK AND COMING INTO THE OFFICE AS OTHER DELIVERY SERVICES INITIALLY DO),,, WHAT A CROCK OF SH_T!!! WE LIVE IN A VERY SAFE AREA OUTSIDE OF HOUSTON TEXAS IN A 55 OR OLDER (AGE REQUIREMENT) COMPLEX (BELIEVE ME, MOST OF THE RESIDENTS HERE ARE ON SELF LOCKDOWN DUE TO COVID), AND IT'S GATED SECURITY, NOBODY CAN JUST DRIVE IN,,, A N D THE DRIVER IS SCARED ??? OF WHAT ??? HE IS A LYING PIECE OF CRAP!!!
AFTER I INQUIRED WHAT WAS GOING ON THROUGH THE DISPATCHER, THE DISPATCHER SAYS REAL QUICKLY "DRIVER FELT SCARED TO DELIVER SO PILOT SAID JUST DRIVE OFF",,, AND THE DISPATCHER IMMEDIATELY HANGS UP THE PHONE! I CALL BACK AND THEY JUST LET IT RING AND RING. CALLED THE COMPANY I PURCHASED FROM THEY SAID THEY WOULD CALL PILOT FREIGHT COMPANY AND GET THE TRUCK TURNED AROUND. INSTEAD I GET AN EMAIL SAYING PILOT WOULD CALL ME NEXT WEEK AND RESCHEDULE!!! I AM PROBABLY GOING TO CANCEL MY ORDER ALTOGETHER,,, THANKS TO WHAT IS NO DOUBT ONE OF THE WORST LITTLE PIECE OF CRAP DELIVERY COMPANIES AROUND,,, HOW THEY ARE STILL DOING BUSINESS IS BEYOND ME,,, BUT I WILL SCREAM IT FROM THE ROOFTOPS,,, AVOID DOING BUSINESS WITH PILOT FREIGHT COMPANY AND/OR ANY COMPANY THAT CHOOSES TO USE THEM!!! THEY GET USED BECAUSE THEY ARE A CHEAP OUTFIT AND THE COMPANIES THAT USE THEM ARE WILLING TO CUT THEIR COSTS BY PUTTING THEIR CUSTOMERS,,, ALONG WITH THEIR CUSTOMERS PRODUCTS AT RISK!!! IF YOU DO YOUR RESEARCH ON THIS COMPANY YOU WILL SEE THEY HAVE A HIGHER THAN AVERAGE DAMAGE RATE, AND THEY TAKE NO RESPONSIBILITY FOR ANY DAMAGE, INSTEAD THEY BLAME ALL DAMAGE ON OTHERS!!! AVOID THIS BUSINESS ,,, YOU HAVE BEEN WARNED!