Pilot Freight Services Omdömen 

my order was picked up on 04/02/2021 and was set up to be delivered on 04/13/2021 than they changed it to 0419/2021 than 04/20/2021 than 04/27/2021 and they keep feeding me the same bs about id being in transit it do not that this long for items to be transported across the country. I work with shipping company's all the time for my job and have had larger items shipped fast than pilot answers the phone

What an absolutely trash company. Had a delivery scheduled for a friday, didn't show up and had no updates from Pilot at all. Tried to call customer service to figure it out and was put on hold. Which is where I am now. For over an hour. And their horrible hold message repeats over and over and over and over its so f***ing annoying. Then, it says "we are experiencing higher than normal call volume, your estimated wait time is more than 10 minutes" I've heard this message like 3 dozen times in the HOUR AND HALF that I've been on hold. More than 10 minutes? What kind of vague statement is that?!! Does it mean 15 minutes? Does it mean 200 minutes? What a f***ing joke. Worst customer service I've ever experienced.

I received an email notice of my delivery. To my surprise it was earlier than expected, thus,I had no choice but to reschedule. It was easy to do.

What I wasn't expecting was the non-communication from Pilot on the day of my delivery. I waited till nearly 8pm that evening and when I called to check up on them, they weren't even open. Pilot did not even reach out to me to tell me they were not coming, very unprofessional.

I found out the next morning that my package came in the same evening that it was supposed to be delivered to me. Again, why couldn't I get a simple courtesy call to tell me they were not delivering it? Seriously.

At this point I had no choice but to work with their schedule. Saturday from 10-2. And of course 2pm came by and o call, again! Really. I called Pilot and they were going to email the Atlanta facility so they can contact me.. Guess when I got the call to tell me when they were on the way! Yes, 2:30. And for all I know it was because of my 2pm call to them.

Professionalism and courtesy must not be their motto. Sadly this is a service that Wal-Mart provides and Wal-Mart probably doesn't care! Sad.

Poor service!! Their employees stole my 75inch TV like they’ve never seen a TV that big stupid clowns ... it’s only a TV!!! The worst part was the lack of communication of being honest!!!!

Made an order through Amazon and they didn't deliver on the day they were supposed to. There was no way to track it (the side had something but it just said pending or error whenever i tried). No way to contact them at all- the phone number just cuts off. My Amazon now says they will try again after they apparently tried three days after they were supposed to but I was out as I had no warning they would be delivering- myself and amazon had assumed the package was lost. It's been a week and they haven't tried again so I don't think it's happening. I wish Amazon wouldn't use Pilot.

I earliest delivery I could schedule was a month away from 11:00-3:00pm but I had no choice so I made it and waited. On the day of the delivery the driver forgot about my item and was 45 mins away when I notified the company at 4:00pm. They refused to have the driver turn around. Instead they scheduled a new delivery two days later. To punish me for complaining I now have to wait from 11:00 am - 7:00pm on the new date. Never use this shipping company if you can avoid it.

Non delivery on behalf of Amazon. Then lied about delivery. Why are Amazon using this ‘service’?

WORST company ever please dont use this company for your shipments is not worth it they are unprofessional we order something from walmart pilot give us an appointment for delivery 4/7/21 between 11am 3pm on that day no body call no body show up we call the company they don't know where our package was it took us 2 hours to find out the package end up in Houston cz somebody made a mistake and send it overthere now 2 days after this happened no body has send an email or call to let us know when are we receiving our shipment they keep on telling us is on hes way we pay 100 dlls for a horrible delivery

Zero stars . Worst company. Completely destroyed our antique desk in shipping and were over 120 days being ignored with our damage claim. Don't use this company.

This has to be the most incompetent delivery service I’ve ever had the displeasure of using. If I could rate it 0 stars, I would. I ordered a mattress from Purple on March 8 and it shipped via Pilot on March 9. As I write this review on March 30, I’m no closer to having the mattress delivered than I was when I ordered it.

The original delivery was scheduled for March 22 from 3-7pm. On March 21 around 4:00 pm (less than 24 hours prior to the delivery window), I received an email from Pilot saying that the delivery was rescheduled for the following week. There was no additional information provided. I called Pilot and spoke to a representative who told me that there was a “shipment delay” and that’s why it had to be rescheduled. Figuring that these things happen, I hung up and waited a week.

Fast forward to March 29 around 4:00. This time I get a voicemail stating that the mattress just arrived at their warehouse, but since they have to find an agent to deliver it, they are unable to honor the delivery window of March 30 from 3-7pm. I called Pilot back and was informed by the representative that this was “economy delivery” and there was no guaranteed date/time for delivery. She also stated that they don’t normally deliver to my area, so they had to find an agent willing to do this delivery. Why would Pilot accept this delivery from Purple if they don’t deliver to my area?

So, 21 days after the order shipped, your guess is as good as mine as to if or when I’ll receive this mattress. I will NEVER again use Pilot for any delivery and will not purchase something from any retailer that ships the item via Pilot. I would recommend that you STEER CLEAR of this shipping company at all costs!!

This is the absolute worst company that I have ever encountered. They state they are available 24/7 and I have literally been on hold for over 12 hours and not once did they ever answer. Horrible company. Horrible customer service.

Literally 4 days and 12 hours on hold 6 hours just today and still no answer on customer service. Got disconnected twice last week after 2 hours. This is THE WORST COMPANY!!! Use at your own risk because these guys truly suck.

We’ve been expecting an Amazon delivery for a couple of days now. Each morning it’s said it’s out for delivery, but both last night and tonight we’ve got a message around 10:30pm saying that delivery was attempted a few hours previously.

Like most of the country we’re not going out anywhere so have been in all day, so I suspect they just can’t be bothered to deliver the goods.....

I ordered a product through Amazon. The item is not what I ordered and I told the seller (Unifine) I wanted to return it. They told me someone from Pilot Freight would be in touch with me to arrange a pick up. Crickets.

I finally called them today and I’m on hold for over an hour with no help. I left my number two hours ago and still have not received a callback. What a freaking sham. Will be sending something to Amazon’s customer service to try and compel them to stop using this “company.”

Horrible on all fronts. They keep pushing delivery dates back...from the 19th to the 23rd to the 26th. Who knows if this will ever arrive. Complete incompentance in scheduling and management. Do not use this company and be leery of any company that ships with them. I'm cancelling my Sam's Club Plus because they ship with them. Ridiculous.

worst customer service, NO one ever answers the phone, i have submitted several requests for someone to contact me, have called several times and have been left on hold and also had left my phone number for a return call that was never received. Supposed to have delivered on March 17th and it is now the 23rd. I have hospital equipment that is desperately needed and sadly cannot get any help with this company.

Product was scheduled for delivery 3/16. It is now 3/22 and no delivery and their on-line system still states 3/16. Have been on hold for 45 minutes this afternoon and 3 hours 20 minutes this evening with no one answering. Is this company for real??? Their message that plays while on hold stresses their customer service. We are a commercial account and will advise our manufacturer we buy from, to never use this freight co. again.

I had a delivery scheduled for 3 weeks. Today, day of delivery, they call me and tell me they have to cancel because they "don't have" my item. What the hell? You couldn't have figured this out sooner? You had 3 weeks! Then they tell me to call THEM back for an update. You guys should be calling ME. Really, just rotten service.

I was suppose to receive an Amazon package on March 4th and had a time of delivery between 9-12. I took a vacation day because it required a signature. 1245 and nothing. I called and they told me the package was not delivered. I let them know I could see tracking information and it was, in fact, delivered to them. She told me she would check. Its now March 8th and I have heard nothing back from Pilot.

Horrible customer service. From what I've read online, the people who work there don't like their jobs and it shows. Scheduled a delivery online because you can't actually get anyone on the phone. The delivery never showed up. No communication even though they have my phone # and email. You call and you just sit on hold. Do I just cancel the order or make a new delivery date and hope that it shows up?