Pier 1 Imports Omdömen 186

This WAS my favorite store until they were bought out by the same people who own Dress Barn!! It's not even close to the same store!! So disappointed in the new products and the prices. The real Pier 1 had the BEST sales. Half the inventory is out of stock. This was my favorite store for gifts and for my own house. Their furniture WAS to die for!! They shouldn't have been allowed to keep the name because it's just not the same place anymore. I know it's just a store but it's a real bummer what's happened to it :(

The worst online company to order from . I ordered a chair I was sent a ups tracking number. I tried tracking the package for 10 days. I kept getting the same response “ getting ready to ship “ my credit card was charged right away for the chair. After 10 days i attempted to reach Pier 1 customer service line. I would be on hold for ever. Right when it sounded like your going get connected it would disconnect. So frustrating. After about 12 days of not being able to speak to anyone, I went on pier 1 website to find out the chair was on back ordered. I continued to call customer service finally got to speak to a representative. He canceled the order and said I should see a refund with in 5 to 6 business days. He also said I would get a cancellation confirmation in my email. I never received a confirmation in my email, or a refund. I called back two days later finally got through to an other representative had to go through the whole story with him he went on and on how sorry he was but it will be canceled for sure by him and he will send me a cancellation confirmation, and refund. Till this day still never received a refund or cancellation notice in my email. I finally had to get my bank involved in it as fraud, and put in a dispute claim. I’m sure I’ll never see my $175 again. Pier one is not the company that it used to be. Don’t believe that their online service is just as good as shopping in the store now I can see why they went bankrupt. The representatives in customer service are absolutely unprofessional and stupid. With more people shopping online than ever due to the pandemic, you would think that they would step up the customer service to stay in business at least online.
This has been the most frustrating experience I have had with an online company.

Don't buy there candles they took the Pier 1 name and put junk in place of it, no difference then a dime store candle with a high price. Will never shop Pier 1 again!

Package went missing 11/4. STILL haven't received resolution and it's 11/28 (and I had to spend $20 to ship). Customer service is THE WORST (person that answered was so rude and condescending). I will NEVER buy from them again. No wonder they closed all their stores. One of the worst experiences of my life and I'm out a ton of $$

Don't shop at Pier 1. I ordered 2 chairs & a table on June 26th. Had to pay exorbitant price for shipping! They delivered the 2 chairs on September 21, but not the table. I called and they said it would be delivered separately. Never heard from them. I called pier 1 and they said they are not the same company, there was nothing they could do. Scam artists!!!!

I think this company is a joke, I hate that I even have to give them stars in order to leave a comment. I ordered a glass tabletop only and it just so happened right before this stupid covid 19 pandemic broke out. I don't have a pier one imports for miles where I am. I think the next one is over in Traverse CIty, Mi and I'm in Alpena, Mi. It took 6 months for my table top to even make it to the warehouse, it took 2 weeks for them to try to deliver it. It was supposed to be delivered ups and ended up coming from ryder which added to the madness. I kept having to play a phone game of tag to even get a schedule delivery. They tried to deliver it once. My gate was locked as it always is I told dispatch when making the appointment for delivery to call me so I could unlock it and dispatch agreed to my requests. When I ordered I was forced to pay for a white glove delivery which was like $80 added on there was no other option. And the website for pier one imports didn't except my pier one coupon. The day of the delivery no one called so they left. I called dispatch immediately they told me that they could schedule it again. Frustrated I asked when they could deliver t again she told me now I had to wait a month. I said no freaking way. I called back and talked to their manager and had them deliver it next day to my mother who was 3.5 hrs away. Ryder delivery was able to do it no problem. So 6 in a half months later I got wripped off. Dicked around all to pay for a white glove delivery again that was extra cost, and never received that either. I can see why ur company is going out of business. I think it's only fair u just open the doors and allow people to take ur stuff for free, since ur going out of business and probably have screwed alot of people myself included out alot of money for nothing for ur business. Disgraceful really.

Flower Mound TX using deceptive advertising to sell their remaining products. They advertised a two cushion wicker chair for a retail price of $2499.00 at a 92% discount for a final price of $199. Actually this two cushion chair was a small part of 3 piece sectional unit that sits 6 people with cocktail unit. They are being deceptive in advertising the unit as a managers special at 92% off when they were only selling a small portion of the sectional uni. Most of the unit was missing. This is deceptive and Pier One should be held accountable for deception. Sales person rude saying you don’t want the unit at the price you don’t have to buy it. She had no concern about misrepresenting the retail price, discount, to telling public most of the unit was missing.

It took about a month to get, which was fine. We were charged with a $200 fee for them to put it together for us (called white glove service.) It was not optional. And if you want to return it, you don't get that $200 fee back. You just lose it. Immediately ater the workers put the chair together, there were pieces of the chair already unraveling. It hadn't even been sat in! It looks more comfortable than it is. Definitely a comfy chair for kids. Not so much an adult. I wanted something I could curl up and read or take a nap in. I am 5' 5" and about 120 lbs. And I can't curl up in It. I would exchange it if they would give us the 200 back but I feel at a loss. It takes up a lot of space and we spent almost $1000.

My first experience at Pier 1 was 3 weeks ago In Hanover, Ma when I went to look for a floor vase and I will never go back there again. It was pretty obvious that they don’t get much diversity in that store. I had purchased the vase I wanted and stood in line behind a lady that was being ringed up and once she was done ringing her up the cashier turns around to another customer who was standing on the other side of the register and tells her she can ring her up, then turns around and acted as if she didn’t see me standing there the whole time and tells me oh I didn’t see you there and I already called her over so I could ring her up. So I said to her, I was here the whole time when you was ringing up the other woman before me and she tells me well the line is on the other side. By then the other customer who she had called over to be ringed up told me to go ahead of her but at that point I was already annoyed with the way that cashier handled the situation so I told the customer that it was ok she could go I will just wait for the other cashier. Thinking maybe the other cashier would be much nicer because I saw how she was engaging with the other customers and so she gets to me and immediately I felt the tension with her as well and apart of me wanted to just put that over priced vase back and just walk out. Looking back at it now, that’s exactly what I should’ve done. I would not recommend none of my friends or family to go there.

Horrible experience!! Ordered candles 3 days after they announced they were going out of business - all candles broke in shipping - I never received them — this is what ups said . I haven’t been able to get ahold of anyone at a pier one for my money back ! Do not purchase from them -
I see I will have to do a credit card dispute - I wonder why this company went out of business ?

Ordered candles online 2 candles for 20.00
So i ordered 10 candles for 143.00 which means i should have recieved 20 candles....they only sent me 10 candles....i can never get thru to them on the phone and they ignores my letters.....they ripped me off.....thieves....karma put them out of business

Horrible products, horrible shipping, horrible service. They are closing for a reason. Poorly run for too long.

I wouldn’t risk purchasing from them now that they are going out of business. Sent my broken jar - completely smashed, there was literally no insulating materials to protect the contents of the package and can’t get a hold of customer service. Why care about your customers when you’re already going out of business right?

No wonder Pier One is hurting for business they don't do business right with customers I had a coupon that expired the day before they decided to reopen and they wouldn't honor it for $40 and I no longer could have used it online either without my Pier 1 Credit Card which I don't have so it's the way they do business is why they don't have business .

The worst. I placed an order 18 days ago. No delivery yet. Their website should indicate the real delivery time. I am cancelling my orders.

I wish I had read the reviews before placing my order. I had always loved Pier 1 before. They are scamming the 'Rona situation. They took my money quick enough. Funny...I am working and communicating during this period. I am customer service. I could not contact them by phone or by chat and there is no email. No wonder you are closing stores all over the nation if this is what you call customer service. Here is an opportunity to earn some money during this shut down....oh, my bad.... you "earned" the money, but you haven't delivered the goods. Such a shame.... I used to love you all. Now I will be finding another store. Good luck with Chapter 11.

I have ordered a chair on 4/27/2020. As of tonight I have NO information on when it will be shipped ( says it is being processed.) I have tried more than several times to get in contact with customer service with no success- they are MIA. Chair has been paid for. If I had read some of these reviews I would not have shopped at Pier 1, at all. They use the excuse that due to the virus things are being delayed and they have a reduced staff, etc. While I understand that this is a difficult time for businesses if Pier 1 can not get these paid orders filled so they can be shipped out for customers to receive then store should not do online. I am not a satisfied customer and the lack of service is inexcusable. Very disappointing and will not recommend your business.

Bought a chair from store in ST Augustine FL had it shipped to my house and was damaged. I e-mailed no response ! I called customer service on hold for a hour. No one picks up. HORRIBLE ! And they expect to get paid. Never will I shop there again.

Be careful purchasing online from Pier 1 during this coronavirus pandemic. Pier 1 is taking advantage of the situation. I purchased a chair and ottoman on 3/22/2020 for my wife's birthday. The order was NOT processed for shipping due to the Pier 1 stores suddenly closing due to covid 19. They never notified me nor did they offer to ship to my home, which they are still offering for free. I had purchased the chair and ottoman with a special offer and free ship to store BEFORE restrictions had been in place to close stores. I contacted Pier 1 customer service on 3/24/2020 and sat on hold 46 minutes. I wanted to change the shipping to my house using the free ship to home option and they refused unless they could cancel this order and redo it where I would lose my discounted price! They actually wanted to charge me more money for the same furniture!! I told him, customer service to cancel my order completely on my credit card. I was then told they could NOT cancel my order, as the stores are closed. I did NOT order this from the store, I ordered online and they are refusing to cancel my order on a chair and ottoman that is sitting in a warehouse. I was told they cannot ship free to my home even though FREE UPS is offered for online purchases with code "Use code LUCKYFS* includes furniture", unless I  pay more for the furniture. REALLY!! They refuse to cancel my order and I WAS told I will have to cancel the order when the furniture gets shipped to the store in possibly in "four weeks or months!" My wife and I have been loyal Pier 1 customers for over 25 years, but never again will we ever purchase from them.

my new curtains arrived on time well packaged! great color and quality!